Virginia Depta

81 Summit Ave. 973-538-3348

Cedar Knolls, NJ 07927 gdepta@optonline.net
Objective
Certified, hard working, dedicated Information Technology professional seeking p
osition working with computers. Capable of working independently and as part of
a team. Very adaptable, enjoys a challenge and has the ability to learn and ap
ply new technologies quickly. Working knowledge of laptop/PC hardware installat
ion and repair, also the ability to install, setup, and configure software. Skil
led in problem solving and tech support both in-house and over the phone. Also
enjoy data entry, word processing and administrative duties. Great customer serv
ice skills.
Education
Chubb Institute - Computer Networking and Security 9/2004 - 9/2006
Computer Networking and Security course.
4.0 most courses. 3.0 for Linux.
Dover Business College - Electronics and PC repair, graduated with honors
Hanover Park Regional High School
Skills
Technical Certifications
* CompTIA A+ - Verification # E82DTT4396
* IBM ThinkPad Laptops
* Dell Latitude Notebooks
* HP Omnibook 2100/3000/3100/4100 & 7100 Laptops
* Compaq Laptops
* Toshiba Associate Technician & Associate Wireless Technician
* Novell CNA v. 3.X (expired)
* Novell CNE v. 3.X (expired)
Software
* Data Entry
* Order Entry
* Word processing
* ACTT, AT&T Global Dialer, Nortel VPN Client
* EZ-Gig, FTX, IC3 image cast
* Windows 95/98/2000,Windows NT, Windows XP - Microsoft Office 2000
* Microsoft Word
* Microsoft Excel
* Microsoft Outlook

Virginia Depta Page 2

Experience
York Insurance Services Group /7/07 - 9/17/2010
Data Center Customer Service Representative
* Print claim summaries, verify policy numbers, DOL, and other pertinent claim i
nformation
* Create claims in eCSO, based on claim summaries from daily report
* Check Register & Duplicate Payment Security Reports - review specific York cla
ims, verifying dollar amount and reason check was issued adding check informati
on in activity notes of eCSO system
* Provide customer service for callers to York's 800 number
* Use Cover All and AWUL to look up policies and print DEC pages
* Trained temporary and newly hired employees in setting up claims
* Special projects as assigned such as closing reserves in eCSO
AT&T 3/18/98 - 3/21/07
Customer Engineer Band 2
Laptop Service Center (LSC), Somerset, NJ
* Certified by IBM, Dell, HP, Compaq, and Toshiba to perform in-house warranty r
epairs for AT&T owned equipment
* Resolved hardware and software related issues in a multi-operating system envi
ronment in shop and over the phone
* Strong customer contact - kept customers informed of the status of their lapto
ps from the time we received the trouble ticket until the laptop was received, d
iagnosed, repaired, and shipped
* Updated trouble tickets using ACTT software to document all procedures taken t
o resolve trouble
* Developed system for keeping track of all laptops while at the LSC
* Trained new hires
* Wrote procedures for CE's to follow once laptop is received
* Researched and submitted request for tools needed by LSC techs
* Wrote, recorded, and implemented our VRU system