PROGRAM | PROJECT MANAGEMENT: Results-driven leader with superior problem-solvin

g skills and exceptional record managing organization-critical programs and lead

ing diverse and complex projects from conception through an on-time, within-budg
et deployment. Particular expertise in web-based applications and interfaces / i
ntegration. Expertly select, train, organize and lead diverse, multifunctional t
eams, working across internal and external groups to drive activity, build conse
nsus and effectively manage team, vendor and customer relationships. Develop imp
roved processes that standardize operations, maximize efficiency and increase ac
countability. Excel in dynamic, time-sensitive environments.
SPECIALTIES
Full Lifecycle Management, Cross Functional Teams, High Quality Standards, Proje
ct Scope & Requirements, Relationship Management, Budget Management, Milestone &
Performance Tracking, Business Process Reengineering, Testing & Quality Assuran
ce , Team Leadership, Schedules & Work Plans, Coaching & Training, Operations Le
adership, Strategic Planning, Contract Management, Contract Renegotiations, Proc
ess Streamlining, Project Evaluations
EXPERIENCE
AMERICAN RED CROSS - Washington, D.C.
PROGRAM MANAGER, 2008 to Present
In coordination with Senior Director and Management, oversee the integrated Dire
ct Response Program, managing a $10 million expense budget. Create budget report
s to evaluate overall and program-level performance, working in conjunction with
Finance and multiple departments. Oversee all contracts and conduct renegotiati
ons as needed. Coordinate and lead cross-functional Disaster Preparedness and Te
lethon Preparedness planning sessions; develop comprehensive planning documents
and plan telethons operational aspects. Lead major campaigns. Train and coach st
aff of 2.
Selected projects and achievements include . . .
**Holiday Campaign: Project managed critical fundraising effort, leading a cro
ss-functional team consisting of Development Communications, Public Relations, C
elebrity Engagement, Marketing, IT, Finance and Chapter Representatives.
-2009 Campaign raised $5.4 million, a return on investment equal to 170%. Re
sults exceeded expectations by 7.5%; 2010 campaign planning in progress.
-Planned, coordinated and facilitated post-campaign Lessons Learned session
with team to identify areas for improvement.
-Developed executive summary presentation based on financial results and Les
sons Learned session to present results and gain approval and funding for 2010 c
ampaign.
**Direct Response Mail Contract: Worked closely with management and contractin
g team to negotiate mailing services contract for two large programs; contract a
lso impacted 2010 Holiday Campaign advertising and the online and print gift cat
alogs.
-Conducted analysis of existing costs for FY10 and FY11 against vendor propo
sal (estimated value at $10.8 million for direct mail and Holiday Campaign porti
ons).
-Developed and facilitated execution of Presidential Package with Supply Cha
in Management.
-Worked with vendor to revise invoices to facilitate expense tracking.
**Renegotiated Convio contract to gain $196,800 in savings for contract remain
der.
**Developed streamlined process to allow budget owners to quickly determine bu
dget status.
**Implemented system to electronically scan and e-mail invoices, which expedit
ed the process, reduced mailing costs and allowed for ready tracking of invoice
receipt.
**Worked closely with Contracting / Supply Chain Management to implement purch
ase orders when possible, eliminating the need to use vouchers for payment and a
llowing another level of budget control.
**Assumed part of Senior Director duties on an interim basis, coordinating ser
vices and support with other development, NHO and field units to ensure continui
ty and integration at all organizational levels.
-Developed policies and systems to enhance overall effectiveness of fundrais
ing activities, recordkeeping and prospect tracking.
-Provided leadership and coordination for episodic disaster relief fundraisi
ng.
TECHNICAL LIAISON III | PROJECT MANAGER, 10/2007 to 9/2008
Partnered with management to plan and coordinate the Online Fundraising program,
leading tactical and strategic planning for the Online FundRaising (OFR) develo
pment program from an integrated program perspective. Prioritized and aligned pr
ojects with business needs. Created overall program and individual project plan
s with input from Technical Lead and Program Manager. Established and managed co
mplex work plans and resources for internal and external vendors.
Selected achievements include . . .
**Provided guidance to senior management in establishing strategy and objectiv
es for Online Fundraising that directly impacted department goals and planning.
**Developed, recommended and implemented policies and procedures to increase p
rogram effectiveness and build fundraising capacity.
**Developed and managed online fundraising dashboard.
**Project managed the Online FundRaising (OFR) development program strategical
ly and tactically - coordinating internal and external vendor resources and work
-plans; managed portfolio.
SENIOR IT PROJECT MANAGER | LEAD SYSTEMS ANALYST, 10/2001 to 10/2007
Coordinated and led concurrent complex, cross-functional IT department projects
from conception through implementation. Established efficient processes and meth
odologies. Defined project scope and objectives, assembled team, developed sched
ules and determined / acquired resources. Developed estimates. Tracked key miles
tones and prepared status reports, adjusting project plans and resources as need
ed to meet objectives. Selected vendors. Managed internal and external relations
hips.
Selected projects include . . .
**RE Data Quality Cleansing 2.2.0: Led cross-functional team to improve overal
l data quality in organizations donation system of record (Raisers Edge); projec
t had diverse stakeholders with different requirements.
-Integrated Raisers Edge data with First Logic data cleansing software to ma
tch duplicate records and provide clean data to RE database.
**2004 Tsunami | Hurricane Katrina Online Donations: Responsible for planning
, coordination and management of multiple aspects of ARC online donations collec
ted as a result of telethons.
-Worked with Marketing and Communications, Development, IT Operations and IT
to determine strategy / capacity for donation processing; maintained continuati
on of roles during shifts.
-Coordinated with overflow vendors assisting in online donation process; ens
ured Paymentech Gateway was correctly configured for each vendor and technical s
upport was available.
-Served as liaison between vendors, ARC IT, business and the DOC during tele
thon.
**Online Giving Program Vendor Selection & Product Implementation: Contributed
to RTF development for Online Giving Program, established weighted criteria and
rating strategy to evaluate products, and led on-site technical evaluation for
2 semi-finalists. Managed IT implementation of selected vendor.
-Deployed application ahead of schedule and under budget at height of Hurric
ane Katrina crisis, one of largest natural disasters in Red Cross History, despi
te staff changes on customer and project side.
-Served as ongoing IT point of contact for fraud prevention, downstream dono
r database integration and other enhancement requests.
KEANE (FORMERLY METRO INFORMATION SERVICES) - McLean, VA
PROJECT MANAGER | ANALYST, 7/1999 to 10/2001
Led and provided systems analysis for customer IT projects
Selected projects include . . .
**UUNET / WorldCom: Analyzed business requirements and conducted gap analysis
of current UUNET and WorldCom trouble ticketing systems to determine impact anal
ysis, technical analysis and system recommendation. Analyzed, developed and cons
ulted with users on functional requirements and UML use case development. Protot
yped screen design and provided input into development of system design document
.
-Assisted technical teams to identify and resolve discrepancies between syst
em design and functional requirements and provided support during system testing
.
**IBM Global Services at AT&T Communications: Led planning and implementation
of Sales to Order (STO) / Single Order Vehicle (SOV) Web Based Order Entry Syste
m quarterly releases. Oversaw multiple projects under each release, from definit
ion through implementation phase, completing function point analysis for each pr
oject. Conducted impact and technical analysis; made system recommendations in a
Client Server, UNIX environment. Determined scope, conducted gap analysis and p
erformed time and cost estimates. Moderated review of system requirements, desig
n documents, interface agreements and prototypes. Created all project-related do
cumentation in accordance with IBM Software Development Framework, including fun
ctional system requirements and system interface agreements.
-Worked closely with project team and clients to ensure all business process
es were evaluated for impact.
-Provided support during both system and user acceptance testing.
~ Prior experience as Project Manager for NDC Group (1998-1999) and Consultant f
or American Management Systems (1996-1998) ~
EDUCATION
GEORGE WASHINGTON UNIVERSITY, Washington, D.C.
Advanced Masters Certificate in Project Management, 2007
Masters Certificate in Project Management, 2003
PROJECT MANAGEMENT INSTITUTE, Newtown Square, PA
Project Management Professional (PMP) Certification, 2006
VIRGINIA TECH, Blacksburg, VA
Bachelors Degree in Industrial & Systems Engineering, 1995
PROFESSIONAL DEVELOPMENT
Merchant Risk Council: 2nd Annual Conference Fighting Fraud; 3rd Annual Conferen
ce: Combating Online Fraud, 4th Annual Online Fraud Prevention Conference
TECHNCIAL PROFICIENCIES
Environments: Windows XP/Vista, UNIX
Languages & Software: SQL Server, HTML, MS Word, Excel, PowerPoint, Outlook, Acc
ess, Convio, Raisers Edge, Team Approach, MS Project