DANIEL C.

JOHNSON
13406 W. 61st Street * Shawnee, Kansas 66216
913.221.1058
BUSINESS ANALYST * APPLICATION ARCHITECT
Expert business analyst, application architect, and project manager with over 10
years of experience as the driving force behind successful delivery of key init
iatives in the telecommunications and technology industries. Proven history of e
nsuring projects completed with superior results by defining requirements and mo
nitoring milestones against requirements. Strong talent for communicating with c
ustomers and internal teams to define requirements and build system or applicati
on specifications. Able to combine a programming background with solid business
acumen to understand the business impact of key technology changes. Demonstrated
track record of facilitating enterprise-wide improvements to efficiency and pro
ductivity.

Business Analysis * Project Management * Application Architecture * Team Buildin

g & Leadership
Relationship Building * Requirements Management * System Specification * Applica
tion Support
Process Improvements * Communication * Application Coding & Development * Softwa
re Development Lifecycle
Problem Solving * Consensus Building * Project Planning * IT Strategy * Customer
Service & Care

PROFESSIONAL EXPERIENCE
SPRINT, Overland Park, Kansas * 2006-2009
Leading international mobile telecommunications company, staffing over 12,000 wo
rldwide.
Requirements Analyst (2008-2009)
Promoted to manage requirements specification and documentation for a key intern
al group. Evaluated functional requirements and communicated with both customers
and analysts to further refine the requirements. Authored initial system requir
ements. Liaised with group members to identify areas for change and adjusted req
uirements as needed. Obtained approval from customers, analysts, and other group
s. Transferred requirements to developers and test teams for creation of design
documents and test cases. Checked final design and test cases against formal req
uirements.
* Rescued a failing project to deliver on time and below the anticipated rate of
production errors. Swiftly defined realistic system requirements and tracked re
quirements strictly at all project milestones.
* Resolved internal issues centered around application problems. Fostered applic
ation use among various groups by demonstrating improvements that eliminated pri
or problems.
Business Analyst (2006-2008)
Evaluated project specifications for 20+ projects per week to determine business
and technology impact to supported applications. Communicated with enterprise a
rchitects to determine the nature and extent of application impact. Defined the
scope of work involved in managing impact and adjustments. Conducted meetings wi
th application leads to discuss upcoming projects. Provided customer updates on
application projects and changes, including identifying project work and securin
g funding. Served as group representative in high-level meetings to discuss and
resolve issues. Spoke with supervisors across multiple functional areas to track
 project milestones and progress.
* Achieved a patent for the initiative to optimize switch transactions to severa
l simultaneous switches.
* Gained the trust of the manager as a valued subject matter expert and analyst.
* Supported the group in becoming a trusted, valued part of company IT through r
elationship building with both internal personnel and key customers.
* Provided ongoing support and expertise on the cable initiative.
* Acted as interim supervisor for the development team during regular supervisor
y absences.

IBM, Overland Park, Kansas * 2004-2006

Global industry giant in computer and professional services, with approximately
400,000 staff worldwide.
Business Analyst
Analyzed feasibility of various projects by determining their impact on a range
of supported applications. Communicated with internal teams and customers to man
age impact, develop updates, and implement changes. Attended meetings to discuss
progress and resolve issues. Processed cable-related orders.
* Recognized with payroll incentives for stellar performance.
SPRINT, Overland Park, Kansas * 2000-2004
Software Engineer
Oversaw new project development and improvements to existing technologies. Plann
ed, programmed, and tested features for trunks and routes on long-distance phone
service switches. Instrumental in defining and launching the new cable initiati
ve. Outlined critical processes and flows, which remain in use to this day. Coor
dinated order processing within the group.
* Known enterprise-wide as a subject matter expert for the cable initiative.
* Spearheaded a successful development project.
* Progressed to gain increasing authority over multiple areas throughout the com
pany.
* Managed development projects concurrent with balancing 100-500 daily cable-rel
ated orders via the provisioning application.
TRIPLE-I, Overland Park, Kansas * 1998-2000
Provider of management consulting and technology services, with roughly 1,000 pe
rsonnel.
Consultant
Managed client engagements to build custom applications. Referenced client desig
n documents to develop applications according to specifications. Evaluated exist
ing processes and identified areas for improvement.
* Created a more efficient process to identify a switch trunk group for Sprint p
hone switches.
* Boosted client efficiency by 120% by sourcing and implementing an automated pr
epaid card testing application that cut card testing time from 2 minutes to 10 s
econds.

FORMAL EDUCATION
Bachelor of Science, Business Management (Est.: November 2011)
University of Phoenix, Lenexa, Kansas
Associate of Applied Science, Data Processing
Heald Business College, San Francisco, California
PATENTS
Patent #7,184,439 - Optimizing switch transactions to multiple concurrent switch
es
PROFESSIONAL MEMBERSHIPS
International Institute of Business Analysis (IIBA)
Web|3D Consortium