Kevin E Miller

4525 SW Raintree Dr.

Leeas Summit, MO 64082-4952
816-985-7230
kevinemiller.org (resume website)
kmfc3296@westpost.net (email)

OPERATIONS AND TECHNICAL MANAGER

Resourceful, innovative leader focused on solving complex problems in highly com
petitive environments that demand continuous strategic planning and enhancements
a Recognized for the ability to strategize, implement, and manage large project
s in small and large corporations a Experience in building teams through trainin
g and motivational techniques to reach established goals a Able to leverage skil
ls in leadership, communication, technology, and operational excellence in posit
ions that demand and reward excellence.
SUMMARY OF QUALIFICATIONS
Leadership Develop Policies & Procedures
Presenting & Speaking Analyzing
Organizing Problem Solving
Researching Creating

SELECTED ACHIEVEMENTS
a Led project for Junior Class to raise funds for a more upscale Senior Prom tha
t not only exceeded all goals but also allowed them to be the first class in 15
years to start their senior year without having to borrow from the student counc
il.
a Developed policies and procedures for city employee supplemental and safety gu
ide that reduced employee injuries by 20%.
a Trained several of the companyas departments to more effectively recognize fra
ud, reducing the number of current returned checks by 43% and credit fraud by 15
%.
a Produced and Organized the aTEMTICtma process and aPTLCtma skills which improv
es professional, leadership and teamwork skills.
a Created the aLogic Boxtma to assist Algebra students to raise their 95% failin
g rate to averages of Aas and Bas in one semester.
a Presented and Delivered three acclaimed video presentations on Vietnam and an
acclaimed graduate portfolio; produced and presented high schoolas 90th Annivers
ary and special memorial video presentations; created and produced several other
video presentations.
a Directed program to address a 5-year backlog of 350 returned checks that resul
ted in the clearing of all checks and collecting over $9,000 in lost funds.
a Research specializing in current professional, business, and educational trend
s resulting in an extensive library.
Kevin E. Miller a" Page 2
PROFESSIONAL EXPERIENCE
PRIVATE CONSULTING
Consultant/Instructor/Trainer/Professional Coach
a Project Management & Operations
a Logistical & Safety Procedures
a Professional Presentations a" Video, MS Office & Computer Solutions
a Web site development, management, and Web-based learning

ROCKHURST HIGH SCHOOL

Instructor
a Responsible for delivery of instruction and training of Microsoft Office compo
nents, HTML, and Website Development.
a Developed curriculum for the Computer Essentials and Management courses, and a
dvanced Computer Leadership Course.

TELETECH COMMUNICATIONS
Trainer
a Delivered training for customer service department of leading client.
a Trained specialized Customer Service Desk and Spanish Desk.

HALLS MERCHANDISING
Customer Contact Specialist
a Responsible for customer charge accounts and collections.
a Assisted sales associates on credit operations.
Customer Service Representative
a Duties included the operation, delivery, and customer service to customers, de
partments, and associated stores.
a Required handling large volumes of cash for storeas daily operation.

EDUCATION
Master of Arts in Education Baker University, Overland Park, KS
Master of Liberal Arts Baker University, Overland Park, KS
Bachelor of Arts, Mathematics & Education Rockhurst College, Kansas City, MO
Chancelloras Certificate in Video Production University of Missouri at Kansas Ci
ty, MO