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Davis
13108 Cedar Road
Cleveland Heights, OH 44118
610-248-6734 (Cell)
rdff93dc@westpost.net
Objective A challenging position as an administrative assistant at a growth-ori
ented firm, which will allow me to both further utilize m
y skills and acquire new abilities.
Education Reading Senior High School, Reading, PA - Graduate (Business)
East Stroudsburg University, East Stroudsburg, PA - (90 credits) -- Communicat
ions
People Skills Ability to prioritize tasks. Efficient. Excellent organizational
skills. Superior attention to details. Hands-on administrative knowledge. Sc
hedule/Appointment Setting. Customer Service/Reception. Ability to maintain pr
ofessionalism at all times and use discretion when handling confidential data
. A Self-starter with the ability to analyze business operations and recommen
d strategies to improve performance.
Computer
Skills MS Office Suite products, Windows 95, 98, 2000 Pro, XP Pro, Outlook Exp
ress, Typing 80 wpm, Ten Key, Advanced Internet Research, Scanning Technology,
Customized Training Site Management.
Experience
6/2008 - Present BCD Travel - Cleveland, OH
System Administrator (promotion) - Client - GE Lighting and Electrical Institut
e
This position is responsible for maintaining the GE Learning Central Venue site.
Duties include:
* Maintain and promote client relations
* Response to users "Feedback" link
* Create and approve new user profiles
* Reset and guide customers for password resets
* Update and maintain online training offerings
* Upload custom graphics
* Create and upload customized reporting for customers
* Proactively make recommendations to management or vendor when site changes for
updates would have a positive impact on customers
* Serves as an escalation point for vendor issues
* Maintain website accuracy
* Create and facilitate user groups for client and customer base
* Responsible for continuous process improvement
* Identify, resolve and the communication of system issues
* Support third-party data software and oversees rollout of new product releases
* Flyer design and mass mailing distribution
* Create customized training portal instructions for GE Distributors and Specifi
ers for course registration