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Rose M.

Davis
13108 Cedar Road
Cleveland Heights, OH 44118
610-248-6734 (Cell)
rdff93dc@westpost.net
Objective A challenging position as an administrative assistant at a growth-ori
ented firm, which will allow me to both further utilize m
y skills and acquire new abilities.
Education Reading Senior High School, Reading, PA - Graduate (Business)
East Stroudsburg University, East Stroudsburg, PA - (90 credits) -- Communicat
ions
People Skills Ability to prioritize tasks. Efficient. Excellent organizational
skills. Superior attention to details. Hands-on administrative knowledge. Sc
hedule/Appointment Setting. Customer Service/Reception. Ability to maintain pr
ofessionalism at all times and use discretion when handling confidential data
. A Self-starter with the ability to analyze business operations and recommen
d strategies to improve performance.
Computer
Skills MS Office Suite products, Windows 95, 98, 2000 Pro, XP Pro, Outlook Exp
ress, Typing 80 wpm, Ten Key, Advanced Internet Research, Scanning Technology,
Customized Training Site Management.
Experience
6/2008 - Present BCD Travel - Cleveland, OH
System Administrator (promotion) - Client - GE Lighting and Electrical Institut
e
This position is responsible for maintaining the GE Learning Central Venue site.
Duties include:
* Maintain and promote client relations
* Response to users "Feedback" link
* Create and approve new user profiles
* Reset and guide customers for password resets
* Update and maintain online training offerings
* Upload custom graphics
* Create and upload customized reporting for customers
* Proactively make recommendations to management or vendor when site changes for
updates would have a positive impact on customers
* Serves as an escalation point for vendor issues
* Maintain website accuracy
* Create and facilitate user groups for client and customer base
* Responsible for continuous process improvement
* Identify, resolve and the communication of system issues
* Support third-party data software and oversees rollout of new product releases
* Flyer design and mass mailing distribution
* Create customized training portal instructions for GE Distributors and Specifi
ers for course registration

12/2006 - 6/2008 BCD Travel - Cleveland, OH


Project Coordinator - Client - GE Lighting and Electrical Institute
* GE Edison Award Support
(This is a 6-month event project)
* Research
* Computer support
* Electronic File mgmt.
* Proofreading
* General administrative duties
* Office equipment service needs
* Supplies and support needs
* Presentation support for speakers
* Monday's @ Noon Requests/uploading intranet site
* Projects for staff
* Maintain literature libraries
* Advertising and solicitation for Institute conferences

9/1985 - 10/2005 PPL Corporation - Allentown, PA


Steno / Departments: Taxes, Corporate Communications, Investor Relations, Docu
ment Management Services, Nuclear Operations
* Performed all typing and complex clerical and steno services.
* Prepared memos, correspondence, forms, reports, charts, etc.
* Created and maintained records and files.
* Received, reviewed and directed incoming correspondence.
* Answered phones and relayed messages.
* Operated various office service machines.
* Used office automation equipment to input, edit, customize and deliver docume
nts within established quality and time standards.
* Performed secretarial functions as assigned.
* Directed other steno/clerks and assisted in their training as assigned.
* Ordered and maintained office supplies.
Rose M. Davis
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5/1983 - 6/1984 Kanter & Wishnow, Chartered - Washington, DC


Legal Secretary/Notary Public
* Performed all duties of legal and confidential secretary for main partner of
the firm.
* Transcribed dictation, prepared and completed the breakdown of monthly teleph
one bill.
* Processed client billing, maintained filing and upkeep of firm library.
* Conducted Notary Public duties for firm when needed.
9/1980 - 5/1983 American Society for Microbiology - Washington, DC
Administrative Secretary/Supervisor (Publications 1 year)
* Performed all duties of personal secretary to the Director of Publications an
d Managing Editor
* Supervised clerical staff.
* Processed and recorded incoming manuscripts
* Prepared monthly manuscript report
* Ordered stationery and editorial supplies within a budget for 42 Editors thro
ughout the United States including in-house Editorial staff.
* Performed complex clerical services.
* Assisted with the interviewing of new job candidates for open clerical positi
ons.
* Delegated and assigned manuscripts to appropriate clerical staff.
Executive Secretary (Finance 1 years)
* Performed all duties of personal secretary to the Controller and Subscription
s Manager.
* Transcribed dictation, typed letters.
* Prepared monthly publication book sales report and Ebsco Journal report.
* Assisted Subscription Department with membership mail out.
* Assisted Finance Department with membership billing.

References furnished upon request

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