Professional Documents
Culture Documents
Wilson
1031 Trail View Lane, Durham NC 27713
Phone: 336-817-8380 Email: cw1059002@westpost.net
Qualifications:
* Operations management
* Project management
* Client and vendor management
* Health & Welfare benefits management
* Quality control management
* New client implementation
* Development of process and workflows
* IT quality control, testing and implementation
* Work experience equivalent to undergraduate degree in business
Work History:
Aon Consulting - October 2004 to Current
Benefits Specialist/Project Manager
* Working cross functional positions (Client Service Manager, Service Delivery M
anger and Benefits Specialist)
* Manage Ongoing and Annual Benefit Enrollment plans
* Facilitate client and vendor meetings
* Management of inbound and outbound electronic data
* Management between system programming teams and processors
* Development and Implementation of data files
* Testing and verification of system programs
* Mediator for Participant Services
* Escalation resource for client and vendor issues and resolutions
* Best practice and process flow development
* Trainer/Mentor
* COBRA Administration
Technical Skills:
* Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, Communicator
, Visio and Project), Lotus Notes, SharePoint, Travis, APPLAUD, Receivables Edg
e, MoveIt, ClaimsPlus, PeopleSoft CRM, Portal, WebEx, Time & Expense, Cisco IP C
ommunicator, Programmer File Editor (PFE), NetMeeting, IPSwitch WS_FTP Pro, Adob
e Acrobat Pro, PGP Desktop, and Stellent IBPM