Teresa Ingram

9451 Kirk Pond Home: 210-558-0940; Cell 210-31

7-4739
San Antonio, TX 78240
E-mail: ti1078aba@westpost.net

Highly skilled, results oriented executive with broad experience in diverse comp
etitive business settings. An accomplished professional with expertise in busin
ess development, marketing and public relations, program management, customer se
rvice, operations and multi-community management. Keen problem solver skilled
at implementing viable solutions. Proactive manager and strong strategic and ta
ctical planner who can turn around marginal business situations and lead teams t
hrough change.
Dynamic leader and motivator whose results reflect a values centered leadership
philosophy and bottom line focus. Innovative in challenging situations with the
ability to adapt and produce the desired results. Powerful communicator and te
am builder with excellent training and liaison skills. Unique combination of ha
nds-on administration that maximizes organizational effectiveness, operations or
iented leadership that ensures efficiency, and people oriented guidance that yie
lds productivity. Extensive experience building strong relationships with senio
r decision makers, and all levels of administrative and operational staff.
PROFESSIONAL STRENGTHS
Operations Management Organizational Dev
elopment Marketing
Business Turnarounds
Community Management P
resentation Skills
Training/Mentoring Development Custom
er Service Prepare/Implement Budgets
Financial Management Co
mmunity Relations Acquisition Due
Diligence
Relationship Building Analysis/P
roblem Solving Facility Management
SELECTED ACHIEVEMENTS
Talent Development Management. Identified, trained and developed high potential
employees; assessing leadership development needs, performance and behavior man
agement, implementing training and coaching management, monitoring and supportin
g succession-planning process. RESULT: Developed retention and
growth strategies (promoting 27% of managers internally) that resulted in associ
ate satisfaction on campus.
Building Service Standards. Ensuring highest quality of care and serviceas deli
vered where the customer enjoys every experience and interaction, maintaining th
e highest presentation standards of serviceas increasing census and income with
resident referrals. RESULT: Resident retention up 39% with new standards of se
rvices increasing census and income with resident referrals.
Teambuilding/Leadership: Provided superior leadership, direction and guidance f
or a team of 120 diverse associates. Mentored associates to believe in themselv
es in order to be promoted into administrative positions, while building the str
ongest teams in the company. RESULT: Reduced turnover in associates from 57% t
o 11%, bringing up associate satisfaction by encouraging teamwork and a we, us,
team mentality.
Business Development & Productivity. Implemented committees and programs to inc
rease productivity and customer satisfactions. Facilitated related changes by e
liminating roadblocks to successful implementation. RESULT: Developed the busin
ess development and productivity plan to a 38% increase above Net Operating Inco
me and a 11% overall increase in resident satisfaction survey.
Marketing Growth. Researched, identified and developed new locations and execute
d based on operational plans and vision during a period of change within the com
pany. RESULT: Achieved census turn around three months ahead of corporate expe
ctations and goals.
PROFESSIONAL EXPERIENCE

Executive Director
2006-2010
RSL Senior Living/Grace Management, San Antonio, Texas
Implemented, executed and managed all operational and community aspects of Assis
ted Living and
Alzheimeras Assisted Living building with continued occupancy of 96% and above i
n census. Training
and directing 120 associates to attain set goals.

Regional Supervisor
2003-2006
M.B.S. Management Services Inc., San Antonio, Texas
Supervised all operational aspects of 15 Multifamily Apartment Communities in Au
stin/San Antonio, Texas
for a total of 4153 apartments while maintaining 90% and above. Implemented Mar
keting plans for increased occupancy in class communities.

Information Systems Specialist 2000-2003

Ector County Appraisal District, Odessa, Texas
Sate form preparation, GIS Imaging, Appraisal information, Imaging, Tax Collecti
on information and computer networking.

Regional Director 1996-1999

Frankel Family Trust, Midland, Texas
Directly Managed 3 Multifamily Apartment Communities while Supervising 2 offsite
communities for a total of 350 units. Consistency keeping census above 95%. O
versaw all operational aspects and implemented all policies in the community whi
le following the philosophies, core values and adhering to the budget.

Community Director 1993-1996

E.P.T. Management Company, Midland, Texas
Over saw all operational aspects of 358 Multifamily Apartment units. Planning a
nd implementation of all policies in the community while following the philosoph
ies, core values and adhering to the budget.
EDUCATION AND PROFESSIONAL DEVELOPMENT

High School Diploma Permian High School, Odessa, Texas

Assisted Living Manager Assisted Living Regulatory References, Inc., San A
ntonio, Texas
AlzheimerCertified Alzheimer Association, San An
tonio, Texas
15 Continuing Educations Units Assisted Living Federation of America Conf
erence, Orlando, Florida
12.25 Continuing Educations Units Assisted Living Federation of America Confe
rence, Philadelphia, Pa