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State of Ohio - OAKS

06/06/2011
Comparison of Organization Functions with ITIL Services

PLAN BUILD RUN

Program Management

KEY: Enterprise Architecture and Planning


Decision Rights and Oversight
[R] Responsible Service Service Service
Those who do the work to achieve the task. There is typically one role with Service Strategy Design Transition Operation
a participation type of Responsible, although others can be delegated to
(For New Projects or
assist in the work required. EA
Services)
[A] Accountable / Approving Authority

Service Asset & Configuration Management


The one ultimately answerable for the correct and thorough completion of

Business Process & Configuration Control


the deliverable or task, and the one from whom Responsible is delegated

Application Mgmt & Architecture Control


the work. There must be only one Accountable specified for each task or

Release & Deployment Management


deliverable.

IT Service Continuity Management

Information Security Management

Service Knowledge Management


Change Management (i.e. CAB)
Transition/Project Management
[C] Consulted

Quality Assurance & Testing


Those whose opinions are sought, typically subject matter experts; and with

Compliance & IT Standards

IT Operations Management
Service Level Management

Standards and Compliance


End-user Support Network

Service Test Management

Applications Management
whom there is two-way communication.

Service Level Monitoring

Availability Management
Investment Prioritization

Catalogue Management

Technical Management
Financial Management

Capacity Management
Demand Management

Demand Management
Portfolio Management

Supplier Management

Incident Management
[I] Informed

Strategy Generation

Event Management
Those who are kept up-to-date on progress, often only on completion of the

Data Governance

Knowledge Mgmt

Communications
task or deliverable; and with whom there is just one-way communication.

Portfolio Mgmt

Release Mgmt
Vendor Mgmt

Service Desk
Supply Mgmt
Prioritization
Security

Training

Funding
Enterprise Investment Board C C C
Governance

Business Advirory Council C C


Bodies

C C C C C C C
Unified OAKS Steering Committee C C
C C C
OIT C C C C C
Program Mgmt Office Mgr A A A A A A A A A
Strategic Initatives & Planning Lead R R
Enterprise Architect
Change Mgmt Lead R C C
Program Management

Agency Engagement Coordinator R


Communications Coordinator
Change Mgmt Analyst R
Project Support Lead R R
Project Manager
QA / Standards Compliance Coordinator R
OAKS Service Assurance Team

App Dev & Integration Lead R R


Solution Architect R
Data Architect R
Application Intgration R
BI Analyst
Operations Manager A A A A A A A A A A A A
FIN & CRM Lead R R R R R
GL/AP/AR Program Analyst
Configuration & Reporting Specialist
Operations

Case Mgmt Help Desk Lead R R R

HCM & ELM Lead R R R R R


Functional Program Analyst
Configuration & Reporting Specialist
BI Lead R R R
Developer/Analyst
Administration Manager A A A
Financial Analyst R
Admin

Business & Contracts Analyst R


Metrics Reporting Analyst
SharePoint Admin R

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State of Ohio - OAKS
06/06/2011
Comparison of Organization Functions with ITIL Services

RUN IMPROVE

Program Management

Enterprise Architecture and Planning

Service Continuous Service


Operation Improvement
Program
Management

Organization Change Management


Request Fullfillment/Management

Service Management& Control


Service Office Management
Program Management
Problem Management

Return on Investment
Access Management

Reporting
A A A

A A A
R R

R R

R R

R R

A A A
R R

R R R

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State of Ohio - OAKS
06/06/2011
Comparison of Organization Functions with ITIL Services
Enterprise Investment Board
Administrative Transformation Steering Committee
User Advisory Committees
Director Office of Administrative Transformation
Manager Operations
Security and Controls Lead
Security Policy and Compliance
Identity and Access Management
Application Architecture and Operations Lead
Technical Architecture
Data Administration
Application Operations
Environment management
SW change management
Patches
Infrastructure Support Lead
HW Maintenance and Support
System Software Maintenance and Support
Storage
Back up and Recovery
Disaster Recovery
Network Operations
Business process Support Lead
Case Management
Break/Fix
Communications
Engagement Management Coordination
Training
Configuration Management
OAKS Program Management Manager
Strategic Initiatives and Planning lead
Project Support Lead
Project Manager Support
Project Planning
Project Tools, Methodoligies and Standards
Quality Assurance
Application Development and Integration Lead
Application Development
Application Integration
BI Development
Demand Management
Administration Lead
Financial Management
Contract Management
Metrics and Reporting

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