Professional Documents
Culture Documents
06/06/2011
Comparison of Organization Functions with ITIL Services
Program Management
IT Operations Management
Service Level Management
Applications Management
whom there is two-way communication.
Availability Management
Investment Prioritization
Catalogue Management
Technical Management
Financial Management
Capacity Management
Demand Management
Demand Management
Portfolio Management
Supplier Management
Incident Management
[I] Informed
Strategy Generation
Event Management
Those who are kept up-to-date on progress, often only on completion of the
Data Governance
Knowledge Mgmt
Communications
task or deliverable; and with whom there is just one-way communication.
Portfolio Mgmt
Release Mgmt
Vendor Mgmt
Service Desk
Supply Mgmt
Prioritization
Security
Training
Funding
Enterprise Investment Board C C C
Governance
C C C C C C C
Unified OAKS Steering Committee C C
C C C
OIT C C C C C
Program Mgmt Office Mgr A A A A A A A A A
Strategic Initatives & Planning Lead R R
Enterprise Architect
Change Mgmt Lead R C C
Program Management
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State of Ohio - OAKS
06/06/2011
Comparison of Organization Functions with ITIL Services
RUN IMPROVE
Program Management
Return on Investment
Access Management
Reporting
A A A
A A A
R R
R R
R R
R R
A A A
R R
R R R
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State of Ohio - OAKS
06/06/2011
Comparison of Organization Functions with ITIL Services
Enterprise Investment Board
Administrative Transformation Steering Committee
User Advisory Committees
Director Office of Administrative Transformation
Manager Operations
Security and Controls Lead
Security Policy and Compliance
Identity and Access Management
Application Architecture and Operations Lead
Technical Architecture
Data Administration
Application Operations
Environment management
SW change management
Patches
Infrastructure Support Lead
HW Maintenance and Support
System Software Maintenance and Support
Storage
Back up and Recovery
Disaster Recovery
Network Operations
Business process Support Lead
Case Management
Break/Fix
Communications
Engagement Management Coordination
Training
Configuration Management
OAKS Program Management Manager
Strategic Initiatives and Planning lead
Project Support Lead
Project Manager Support
Project Planning
Project Tools, Methodoligies and Standards
Quality Assurance
Application Development and Integration Lead
Application Development
Application Integration
BI Development
Demand Management
Administration Lead
Financial Management
Contract Management
Metrics and Reporting
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