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cng chi tit hc phn: 1. Tn hc phn: Nghip v hng dn du lch 1 ( phn l thuyt ) 2. S n v hc trnh: 5 ( 75 tit) 3. Trnh : Sinh vin nm th 2 4. Phn b thi gian:
Ln lp: 70 tit
- Kim tra thng xuyn: 5 tit 5. iu kin tin quyt: hc mn tng quan du lch 6. Mc tiu ca hc phn: Sinh vin hiu v hot ng hng dn,
hng dn vin du lch, cch thc t chc hot ng hng dn du lch. Trn c s sinh vin c th vn dng vo thc t c th t chc tham quan du lch khoa hc, hp l v hiu qu .
9. Tiu chun nh gi sinh vin: - im chuyn cn: 10% - im kim tra thng xuyn: 20% - Thi kt thc hc phn: 70%
10. Thang im : 10/10 Ni dung ca hc phn:
11.
TT 1 2 3 4
11.1. Ni dung tng qut: Tn chng Chng 1: Du lch v hot ng hng dn du lch Chng 2: Hng dn vin du lch Chng 3: T chc thc hin chng trnh du lch Chng 4: T chc hot ng hng dn du lch cho on khch quc t vo Vit Nam (inbound) Chng 5: T chc hot ng hng dn on khch Vit Nam i du lch ra nc ngoi (outbound) Chng 6: T chc hng dn cho khch du lch tu bin Chng 7: T chc hng dn cho on khch du lch ni a ngi Vit Nam v t chc hng dn khch du lch i l Thi ht mn Tng cng 12.2. Ni dung chi tit: TT Tn chng Thi gian (tit) TS Chng 1: Du lch v hot ng hng dn du 10 LT 10 KT Thi gian (tit) TS 10 12 7 20 LT 10 11 6 19 1 1 1
KT
10
6 7
8 8
8 7 1
2 75 70
2 5
lch 1.1 Du lch v kinh doanh l hnh 5 2 1 2 3 1,5 1,5 2 1 1 12 2 2 1 1 2 0,5 0,5 1 5 3,5 5 2 1 2 3 1,5 1,5 2 1 1 11 2 2 1 1 2 0,5 0,5 1 5 3,5 1 ** 1.1. Lc s ra i ca du lch v hot ng hng dn 1 1.1. S lc v hot ng hng dn ti Vit Nam 2 1.1. Kinh doanh l hnh 3 1.2 V tr ca hot ng hng dn du lch trong kinh doanh l hnh.
1.2. Nhn t gc vn ho du lch 1 1.2. Nhn t gc kinh t du lch 2 1.3 Hng dn du lch v nhng hot ng ch yu 1.3. Khi nim hng dn du lch 1 1.3. Nhng hot ng ch yu ca hng dn du lch 2 Chng 2: Hng dn vin du lch 2.1 2.2 Khi nim v phn loi hng dn vin du lch Nhng u th v kh khn c bn ca ngh hng dn du lch
2.2. Nhng u th 1 2.2. Nhng kh khn 2 2.3 Vai tr ca hng dn vin du lch 2.3. i vi t nc 1 2.3. i vi doanh nghip du lch 2 2.3. i vi khch du lch 3 2.4 Nhng yu cu c bn i vi hng dn vin du lch 2.4. Kin thc 1
a b c d
Trnh tri thc tng qut Kin thc chuyn mn nghip v Trnh ngn ng Nm vng tp qun, c im tm l ca khch v cc quy c giao tip
1 1 0,5 1 0,5 0,5 0,5 1 6 2 0,5 0,5 1 4 0,5 0,5 0,5 0,5 1 1 1 18 1 1
2.4. o c ngh nghip 2 2.4. Phong cch v thi 3 2.4. Nhng yu cu khc 4 Kim tra Chng 3: T chc thc hin chng trnh du lch 3.1 Chng trnh du lch 3.1. Khi nim chng trnh du lch 1 3.1. c im ca chng trnh du lch 2 3.1. Phn loi chng trnh du lch 3 3.2 Nhng nhn t nh hng n qu trnh t chc thc hin chng trnh du lch
3.2. Hnh thc t chc chuyn i 1 3.2. Thi gian ca chuyn du lch 2 3.2. C cu on khch 3 3.2. Phng tin vn chuyn khch du lch 4 3.2. c im ca tuyn, im du lch v i tng 5 tham quan 3.2. Mi quan h vi c quan chc nng, chnh quyn 6 v cng ng dn c Kim tra Chng 4: T chc hot ng hng dn du lch
khch quc
4.3. Nhp phng (check- in) khch sn 1 4.3. T chc n ung cho khch 2 4.3. Thanh ton 3 4.4 T chc hot ng hng dn tham quan 4.4. Trc ngy t chc chuyn tham quan 1 4.4. Ngy tham quan du lch 2 4.4. Nhng lu 3 4.5 4.6 4.7 T chc hot ng vui chi gii tr v cc dch v khc T chc tin khch Nhng cng vic sau chuyn i Kim tra Chng 5: T chc hot ng hng dn on khch Vit Nam i du lch ra nc ngoi (outbound) 5.1 5.2 5.3 5.4 5.5 5.6 Giai on chun b Giai on n khch Phc v lu tr, n ung Hot ng hng dn tham quan Kt thc chuyn i Sau chuyn i, ch Kim tra Chng 6: T chc hng dn cho khch du lch bng tu bin 6.1 c im ca on khch du lch tu bin
3 2 1 1 1 1 1 8 1
3 2 1 1 1 1 1 8 1
6.2
7 2 1 2 1 1
7 2 1 2 1 1
6.2. Giai on chun b 1 6.2. n on ti bn cng 2 6.2. T chc hng dn tham quan 3 6.2. Tin on 4 6.2. Giai on kt thc sau chuyn i 5 Chng 7: T chc hng dn cho on khch du lch ni a ngi Vit Nam v t chc hng dn khch du lch i l 7.1 7.2 T chc hng dn cho on khch du lch ni a ngi Vit Nam Mt s phng php qun l on khch trong qu trnh thc hin chng trnh du lch.
7.2. Phng php thit lp nhng quy nh v ng x 1 7.2. Phng php lun chuyn v tr ca khch du lch 2 7.2. Phng php gy s ch vi khch du lch 3 7.2. Phng php thit lp mi quan h gia on 4 khch v hng dn vin 7.3 T chc hng dn khch du lch i l 7.3. c im chung 1 7.3. T chc hng dn du lch 2 Kim tra Thi ht mn Tng cng
1 2 70 5
12.
12.1. Ti liu hc tp: - Gio trnh ni b Nghip v hng dn du lch 1, trng CCN Vit Hung, 2007. 12.2. Ti liu tham kho:
- Nghip v hng dn du lch. Bi Thanh Thu. Trng H Vn Ho H Ni, 2005 - Nghip v hng dn du lch. inh Trung Kin. Nxb i Hc Quc Gia H Ni, 2006. - Nghip v hng dn du lch, on Hng Lan, nxb i hc Kinh T Quc Dn, 2007
Nguyn c Tr
Bi Th Hin