Victor Monroe

me@victormonroe.com

EXPERTISE

Troubleshooting of hardware, software, and mechanical systems

Ability to learn rapidly on subjects that I have little to no knowledge
Highly organized with attention to detail and able to manage time effectively
Self sufficient, critical thinker, resourceful, and responsible
Extensive knowledge of personal computer systems and supporting equipment
All versions of MS Windows, Mac OSX, and various Linux distributions

PROFESSIONAL EXPERIENCE

Pelco by Schneider Electric Video Security Company / Clovis, CA

Systems Development Group Lead / December 2004 to Present

COTS (Consumer Off The Shelf) Hardware Group

Group Lead for hardware spanning all computer system products and accessories for
new products and sustaining efforts
Frequent Product Design Lead role for hardware in new products
Works closely with ODMs and OEMs globally on product designs
Qualifies and selects various components including, but not limited to, hard drives,
motherboards, RAID controller cards, flash memory, and graphics cards.
Travels to customer sites worldwide to diagnose/repair hardware and software issues
Provides internal product support by assisting Engineering as well as other departments
with hardware and software issues

Previous Jobs at Pelco by Schneider Electric

Systems Engineer (COTS) - March 2008 to April 2014

Systems Support Engineer - August 2006 to March 2008
Senior Software Test Technician - March 2006 to August 2006
Network Software Technician - December 2004 to March 2006
 Release Management Team
Formed the Release Management Team to ensure all Systems Engineering
hardware and software was released on time without clerical errors and conflicts
Created operating system images, assembly procedures, and inspection
procedures
Field Work
Traveled to customer sites in both the United States and Canada to repair
hardware and software issues
Internal Product Support
Assisted Engineering, Product Support, and Production with hardware and
software issues
Worked with Production regularly on configuring equipment for shipment
Product Testing
Lead for several product test teams, tested software/hardware and created bug
reports/test results

Boomers! - Family Entertainment Center / Fresno, CA

Assistant General Manager / January 2003 to December 2004

Repaired all electronic devices within the park (video games/equipment/computers)

Trained both crew and management on their duties as team members
Created work schedule for all crew members and supervisors
Performed interviews for incoming crew members
Completed company paperwork/reports on daily sales
Completed bi-weekly payroll, created and closed register drawers, maintained safe, and
deposited daily sales

DPS Telecom Network Alarm Management Systems / Fresno, CA

Associate Hardware Engineer / February 2002 to January 2003

Improved build processes which reduced build errors in production by roughly 70%
Generated assembly procedures for Production, using Tecnomatix Unicam software
Tested software/hardware and created bug reports/test results
Assisted the test department in diagnosing and repairing customer RMAs
Developed milling process for prototype circuit boards using a Quick Circuit 7000
Developed EMI pre-scanning procedure for products that were to be NEBS certified
Responsible for updating and creating all BOMs using Alliance/MFG software
Created placement programs and operated THT/SMT machines
Designed schematics and PCBs for in-house test equipment using Protel 99 SE