SURVEY ON CELLPHONE SERVICE PROVIDERS

(AS THE PART OF MINIPROJECT)

YOUR DETAILS

Name Age

: :

Branch & Year : Place :

Group Members:MOHAMMED FAIZAL MOHAMMED YASAR MUBASHIR K NAHAS E P

S6MB 2011
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 Put tick mark/write answers/suggestions on relevant boxes.

1. 2. 3. 4 5. 6. 7. 8. 9. 10.

Who is your cell phone service provider? Which type of connection do you use? [a] Prepaid [b] Post paid Which type of mobile network do you use? [a] GSM [b] CDMA Which service scheme you use? Life time Student s pack women pack How long you are availing the service of your present service provider? < 1 year 1- 2 year 2-5 year > 5 year Reason for choosing your present service provider? How would you rate your cell phone service provider? Excellent Good Fair Poor What is the most attractive feature of your service provider? What is the most negative aspect of your service provider?

other

How do you rate your service provider in terms of: Excellent Very good [1] Speed of SMS service [2] Network coverage [3] Speed of Internet services [4] Customer service [5] Clarity of calls [6] Reliability [7] Tariff 11. 12. 13. 14. 15. 16. 17.

Good

Fair

Poor

Which other services do you use in your mobile phone? MMS Internet 3G/video call Value added services How your calls are charged? Per second per minute Who advised you to choose the current service provider? Family member Friends Relatives No one How many minutes in a day do you talk in your mobile phone? 01 to 30 mins 30 to 60 mins 60 to 120 mins More than 120 How many SMS do you send per day? Less than 10 10 to 50 50 to 100 More than 100 How much is your monthly expenses on your mobile phone? Less than Rs50 50 to 100 100 to 200 More than 200 Time waiting for connection? Less Medium More

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18. 19. 20. 21. 22. 23. 24. 25.

How often do you receive Unwanted Calls /messages [Product services calls]? Never Rarely Occasionally Frequently Always Extra rates charged during festival days? For calls F or SMS For both No extra charges How much do you recommend the current service provider to your friends? Never Sometimes Always How often does your cell phone drop calls? Never Rarely Occasionally Frequently Always Does your service provider give compensation for the dropped calls? Yes No Have you ever switched over your mobile phone service provider? Yes No Which were the service providers you used in the past? What were the difficulties you faced by switching over the service provider?

26.

27. 28.

Are you using more than one SIM at a time? Yes of same provider Yes of different provider [give their name] Which other service provider attracted you most? For a new connection which services will you prefer?

No

29.

30.

31.

Do you ever utilized the MNP service [ mobile number portability ] Yes No If yes, specify the previous service provider Do you wish to change your current service provider to another through MNP? [Mobile number portability] Yes No Your Perception of 3G technology.

32.

Does your service provide attractive and affordable 3G packages? Yes No Don t Know

.......... THANK

YOU............

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