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Gin l mt bn ca SIPOC cao cp bao gm c cc nh cung cp cc qu trnh, u vo, quy trnh, kt qu u ra, v khch hng. Cht lng c nh gi da trn kt qu ca qu trnh. N c ci thin bng cch phn tch u vo v cc bin qu trnh. Mt v d v SIPOC c cung cp di y.
Hnh 1: V d s SIPOC
bao gm: trao i trc tip, phng vn, kho st, nhm tp trung, chi tit k thut ca khch hng, quan st, d liu bo hnh, bo co thc a, my tnh xch tay ca bt bnh, vv. D liu ny c s dng xc nh cc thuc tnh cht lng cn thit cho vic cung cp mt thnh phn thit b c tch hp vo qu trnh hoc sn phm. kin ca khch hng l quan trng t chc:
Quyt nh nhng g cc sn phm v dch v cung cp. Xc nh tnh nng v thng s k thut ca cc sn phm v dch v. Quyt nh ni tp trung cc n lc ci tin. C c mt bin php c bn ca s hi lng ca khch hng trong mi quan h m ci thin s c o. Xc nh cc yu t chnh ca s hi lng ca khch hng.
Danh sch khch hng v phn khc khch hng. Xc nh cc ngun hot v ch ng ca d liu c lin quan. Bng li hoc bng s d liu m xc nh nhu cu khch hng. Xc nh yu t thnh cng quan trng (Critical cht lng, CTQ). Thng s k thut cho tng yu cu CTQ.