Innovations in Product Education at SAP Business Objects

Megan Mittler, Knowledge & Learning Manager, BI Suite Product Management Amy Sellers, Sr. Director, Education Portfolio Management & Knowledge Acceleration March 2011

Your SAP Solution

There are two parts to any SAP solution: the SAP software itself and the people who configure and use it.

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AGENDA
Knowledge & Learning Team: Charter, purpose, and goals SAP BusinessObjects BI 4.0 Product Education Tutorials Future plans and direction SAP Education: Building Value SAP Education and BI 4.0 Q &A

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Knowledge & Learning Team

Knowledge & Learning Team Charter Our goal is to reduce barriers to user adoption as it relates to learning our products, thus making them more accessible in nature. Our aim is to get users up-and-running faster and easier, with the basics of how to get started using our products. We do this by integrating learning solutions alongside our products, in the form of interactive eLearning tutorials.

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Considerations: what we want to provide users

Access to the specific information they need before and as they need it. Help that is learning-centric, task-oriented, and visually-based. An online community where learning becomes a social activity.

Just show me, give me an example and let me get on with it.

I will trawl the internet for solutions to particular problems.

learning is a social activity because learners acquire information from their social networks as much if not more than from formal experts (social information processing).

Reference: Stephen Gourlay, Kingston Business School, http://www.cipd.co.uk/helpingpeoplelearn/_hdpl.htm

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Benefits

Sales: Allows customers to experience the product and workflows involved, creates a more informed decision-making process during the sales experience. Support: Creates a first line of support to improve the customer experience when looking for basic help to use the product, also leads to reduced support calls by providing help in more consumable format than standard documentation. Customer Experience: Empowers users to get started quickly and easily, maximizing the effectiveness of achieving in their BI requirements. Competitive and industry standard practices: Meet the commonly held expectation and general industry standard that users receive online help to get started using any piece of software (examples: Microsoft, Oracle, IBM, Adobe). Innovation: Provides a social learning and interactivity component, connecting us directly to our users to gain insights and feedback into how our products are being used.

2011 SAP AG. All rights reserved.

SAP BusinessObjects BI 4.0 Product Education Tutorials

SAP BusinessObjects BI 4.0 Product Education Tutorials

SAP BusinessObjects BI 4.0 Product Education Tutorials are online eLearning tutorials hosted within the SAP Community Network, accessible to anyone with internet access and also linked in-product from Start Pages and Help Menus.

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Content
Scope of content is core product functionality (comparable to an online interactive version of the Product Documentation) Format includes animated video with voice over, interactive step-by-step tutorials, and interactive flash content. We receive feedback on this content from the rate/review function, as well as directly via email, and attempt to resolve questions/concerns/requests to continually improve and meet the information needs of users. Our content is a starting point for online help. We support and will leads users to other forms of structure and unstructured learning, such as community content and SAP Education offerings.

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Our success thus far

With an average of about 5,000 page views every week since our launch in December 2010, we expect the interest in this initiative to grow substantially post-GA of SAP BusinessObjects BI 4.0. Overwhelming positive customer comments, such as:
I work at Expedia and I am reviewing the different tutorials and this is a good step in the right direction.these tutorials will make it much easier for learn the product. Thank you! Very nice, this is great stuff, and I'm glad that this kind of documentation is becoming more readily available on SCNI'm looking forward to more additions! Great! I did a few of the tutorials and am glad to have this information. Just want to say awesome ....currently i working in BOXIr3.1 and very excited for SAP BusinessObjects BI 4.0 ...please continue in your work and share your valuable knowledge with us. Very very very interestingI bookmarked this linkthis link is precious.

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Future plans and direction

Future plans and direction

Complete our library for SAP BusinessObjects BI 4.0 Product Education Tutorials by the end of May 2011. Update and add to this content as applicable for SAP BusinessObjects BI 4.1 between August-October 2011. Continue exploring effective ways to integrate this content into existing and new products to enable users.

1.

2.

3.

We value your feedback in this process to determine how this initiative can increase user adoption across your organization. Feedback, as well as reviews from customers are a key metric in determining the future investment in this initiative. If you would like to continue seeing this content alongside the product, please email me your thoughts!

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How can you learn more?

1.Check 2.Read

out our promotional video

my Blog Bringing new innovations to the way we learn BI 4.0. us on Twitter @SAP_Learn_BI

3.Follow

and most importantly.

4.Bookmark

this link; we add new tutorials weekly!

http://www.sdn.sap.com/irj/scn/bi-suite-tutorials

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SAP Education and your SAP Solution

There are two parts to any SAP solution: the SAP software itself and the people who configure and use it.

2011 SAP AG. All rights reserved.

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Configuring the People

Many studies have revealed the fact that as few as 10-15% of ERP implementation have a smooth introduction that delivers the anticipated benefits. The remaining firms either experience teething problems or a significant shortfall in delivered benefits, and the difference between the successful 10-15% and the rest is better training.
Alex Leon, ERP Demystified (Second Edition), 2008

Most research on retention suggests nearly 30% loss of [IT] skill annually for skills that are not routinely reinforced.
Cushing Anderson, IDC, The Silent Killer, Knowledge Leakage and the Impact on Technical Skills, IDC, 2006

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Training and Education: A Key Business Process

A growing body of research shows that organizations that invest in "human factors," namely change management and knowledge transfer, are more likely to realize value from their enterprise solutions ..Therefore, organizations should devote significant attention to establishing a workplace environment (culture and infrastructure) that allows employees to continually access the learning and performance support resources they need to use the applications when performing their jobs.
- Michael Brennan, Knowledge Transfer Enables Enterprise Performance , IDC 2004

There is a simple conclusion from all this: Training is not a necessary evil. It is a Key Business Process.

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What Keeps You Up at Night?

Preparing your SAP end-users in a defined time period Cutting training costs Documenting transactions Developing internal SAP competence quickly Conducting a successful upgrade efficiently Preparing users on a reduced budget Expanding consulting business with new competencies Justifying costs/results of training

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Welcome to SAP Education

SAP Education is the Global Education & Training arm of SAP, backed by the full resources of the company. We provide:
A comprehensive blended curriculum covering the spectrum of SAP solutions A globally recognized, three tiered certification program for preparing and identifying high quality SAP consultants Change Management and Learning Mapping services An array of Software Tools for creating, delivering, tracking, and administering learning, change management, and end-user support.

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SAP Education: Building Value at Every Stage

Planning

Your SAP System

Planning

Implementing
Your SAP System
Maintaining

Your SAP System

Running

SAP Education

Implementing

Your SAP System

Maintaining

Running

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Flexible Learning
Ease of consumption/ Reduced learning cost per employee
S2

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Slide 21 S2 Different graphic here, we need something that represent flexability....the diagram is repeated on other slides.
I056154, 4/18/2011

A Wide Variety of Knowledge Transfer Options

Online Knowledge Product

eLearning

Virtual Learning Room

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E-Academies

Learning with Maximum Flexibility

What are eAcademies?

The classical training room academies as E-Learning with the following additions:

Online Help Desk Support

Participant manuals

System access to a training system for a duration of 3 to 5 months

Available SAP Education E-Academies - Financial Accounting, Management Accounting, Human Resources, Order Fulfillment, Planning, ERP Integration of Business Processes, ABAP Basics, BW 7.0, Plant Maintenance & Repair, Retail.

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Software for Building Value

SAP Productivity Pak by Ancile SAP User Experience Management by Knoa

SAP Enterprise Learning

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SAP Knowledge Acceleration

Key Features
SAP Knowledge Acceleration:
Provides out-of-the-box training and performance support for end users Helps avoid user adoption pains by accelerating productivity Gives users easy-to-navigate ways to learn what they need to do with role-specific courses, instructions, interactive simulations, and self-assessments

Home Page

Simulation

Module Overview

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SAP ERP Sim Game

i2

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Slide 26 i2 What is this graphic? It looks like a dustmop....

i007162, 4/19/2011

Not just product: Process

SAP Education is constantly improving our Customer Experience, making it easier than ever for you to get the training you need.

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Innovation in Process
Streamlining Booking Process: Training and Certification Shop Before: After:

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Innovation in Process
Completing Needs Assessments: The Training Needs Analysis Tool Before: After:

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Sleep Well
Knowing

that you have an end-to-end enablement solution in place that will:

help ensure a competent workforce help you build the maximum ROI on your software investment. finish within your budget. allow you to train new and transferred employees quickly and efficiently. help you manage software upgrades with little disruption.

2011 SAP AG. All rights reserved.

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Whats the End Result

SAP Education provides: The curriculum you need to build SAP configuration, consulting, and business process skills A wide variety of knowledge transfer styles to suit every learning preference Education planning, change management, and delivery services to ensure effective learning Innovative software tools to build end-user competence and confidence. In other words, everything your organization needs to build, grow, and sustain value from your SAP solution.

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Enablement paths
Education for a variety of different roles
Implementation application consultant, data manager, project team members, etc Usage Business user, end user, power user, etc. Maintenance administrator, technology consultant, etc.

Learning experience on different levels

Introductory, foundational and expert knowledge

Training options for BI beginners and veterans

Full and delta enablement options

Integration with SAP BW 7.3 Education portfolio

Flexible entry points in both directions, BIBW and BWBI Combined academy tracks addressing multiple roles in an integrated scenario of SAP BI 4.0 and SAP BW 7.3

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Coverage & Flexibility

Complete BI 4.0 solution portfolio
BI legacy solutions (Web Intelligence 4.0, Crystal Reports 2011, Dashboards 4.0 (fka Xcelsius), BI
platform 4.0 (fka XI Enterprise), Data Services 4.0)

New BI solutions (Analysis 1.1, Crystal Reports Enterprise 4.0, Information Design Tool 4.0)

Content consumption through multiple delivery channels (ILT, VLC, ELT, KA)
17 ILT/VLC courses with a total duration of 42 days 7 ELT courses with a total duration of 60 hours 3 certifications 6 Knowledge acceleration titles

Tailor-made content options

Modular curriculum and course design Flexible combination of content units

Training packages
Predefined packages to address complete enablement needs of specific roles
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Thank You!
Contact information: Amy Sellers Amy.sellers@sap.com Megan Mittler Megan.mittler@sap.com