The Guidelines for Bank Remittance Failures for RTF and MTF amounts

The students ,colleges, hostels who received the status of payment as sent to bank and as success or failure and money is not credited to their individual bank account, then the following has to be checked. Then the following steps have to be taken. wrong contact the district social welfare officer in case of College account or concerned district welfare officer in case of students, hostel bank accounts. They have take with them the proof of bank pass book for further process. If bank details shown are correct, then check with the bank whether the account is active or closed. If closed, get it activated and obtain a letter from the bank that no amount is credited to the account from ePASS. After activation contact District Treasury Officer (DTO) and obtain a request letter token wise in prescribed proforma from DTO. With both these letters approach Office of Treasuries and Accounts Department at Abids, Insurance Building, Hyderabad. Contact person name is Anuraj Nair. In case of students they can approach the concerned District Welfare Officer with bank letter and DTO letter. District Welfare Officer will facilitate with Office of Treasury. If bank account is in active state, then obtain a letter from the bank that no amount is credited to the account from ePASS and also obtain a request letter token wise in the prescribed proforma from DTO and approach the Office of Treasuries and Accounts Department at Abids, Insurance Building, Hyderabad. Contact person name is Anuraj Nair. In case of students they can approach the concerned District Welfare Officer with bank letter and DTO letter. In case of students approach the concerned district welfare officer with the two letters for further process. In case of the bank account details shown are incorrect, contact the concerned district welfare officer with proof of bank pass book with a request to change bank account details for making bank corrections in ePASS. District Welfare Officer will send the information to PMU for forwarding to Treasury. In case of students with SBI eZ card numbers should check for the correctness of card number, reference number and also check for the status in SBI prepaid site with the user id and web pin (8 characters) provided to them or on the link provided on the home page (or on the url https://treasury.ap.gov.in/aptry/index2.php?service=accdetails) by entering the eZ card number alone. If the SBI eZ card details shown are wrong then contact the concerned district welfare officer for further process. For any further queries contact the concerned district welfare officer or phone to PMU help desk.

1. To check whether the bank account and IFSC code shown are correct. If they are

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