Higher National Diploma in Business Management

Edexcel International - UK Unit / Module Assessment Lecturer / Tutor Student Name Date Handed Over Initial Submission Date Student to tick if attempted Criteria Met? Grading Opportuniti es On ReSubmiss ion Assessor Feedback 14-06-2011 Due Date Re-Submission Date Working with and Leading People Assignment (Individual) Mr. Jason Wijeyeweera ID 14-07-2011

Initia lly

P3 P4 M3 D2 D3 Assessed by (name): Signature: Student Signature & Comments Date Assessed :

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International College of Business and Technology

Higher National Diploma in Business Management

Edexcel International - UK Important Information for Students The criteria each task relates to are shown against that task where possible. Please note that plagiarism is treated as a serious offence and therefore the work you produce must be individual and original although may work in groups in some instances (Please refer to Student Handbook on Plagiarism & Cheating). All sources of information must be referenced using Harvard referencing where a reference listing should be included at the end of the assignment. Please note that the submission date given for this assignment is the final date that you can hand over the assignment. A one week grace period maybe extended with prior approval from the Program Manager Undergraduate. However, note that submissions handed in one week late will be graded lower (Please refer to the Student Handbook on Assessments - Late Submissions & Penalties). Assignments returned to students for re-working must be re-submitted within 10 days (Please refer to Student Handbook on Assignments Resubmission). Failure to re-submit the previously marked assignment with the resubmitted assignment will mean that results cannot be released for the respective unit. Please read, follow and reference both the contents of the unit outline and the grading criteria of the assignment before completing this assignment.

Assessment has been internally verified for use. Internal Verifier Name : Signature : Date Verified :

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International College of Business and Technology

Higher National Diploma in Business Management

Edexcel International - UK

Assignment 2
Expect More Than Coffee Were not just passionate purveyors of coffee, but everything else that goes with a full and rewarding coffeehouse experience. The music you hear in store is chosen for its artistry and appeal. Its not unusual to see people coming to Starbucks to chat, meet up or even work. Were a neighborhood gathering place, a part of the daily routine and we couldnt be happier about it. Get to know us and youll see: we are so much more than what we brew. Starbucks Coffee Company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. Task 01 Conduct a survey on what are the different forms of leaderships used in that organization. State the most effective leadership style which is used by the organization currently. Distinguish the characteristics of a successful leader (Discuss with the relevant industry examples) Task 02 Consider that you are a HR manager of a Star Bucks that encourages trial and error. How will you monitor individual performance and how is it important for your organization? (Attach a sample performance appraisal form) What are the measures you would take to asses the performance of the employees? Discuss What are the methods that you would use to give feedback after a performance appraisal?

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International College of Business and Technology

Higher National Diploma in Business Management

Edexcel International - UK

P3

P4

Evaluate theories and styles of leadership Evaluate theories and styles of leadership Effectively communicate visions, goals, and values to colleagues and promote understanding of how delegated objectives support these Enthuse and motivate colleagues to achieve objectives Promote confidence among colleagues to engage with change Empower colleagues to present their own ideas, develop their own ways of working within agreed boundaries and to provide a lead in their own areas of expertise Analyze the work and development needs of individuals considering performance monitoring and assessment Plan or analyze work activities using appropriate objective-setting techniques and processes Negotiate assignments with colleagues using suitable delegation techniques to motivate and enable colleagues Review development needs and activities and evaluate the effectiveness of activities Use suitable methods, with clearly defined and relevant criteria and objectives, to asses the performance of colleagues Identify factors affecting the quality of performance and use these to provide clear and constructive feedback on performance to colleagues Incorporate results of assessments into personal development plans and other organizational procedures for dealing with performance issues Present and communicate appropriate findings The appropriate structure and approach has been used Coherent, logical development of principles/concepts for the intended audience A range of methods of presentation have been used and technical language has been accurately used Communication has taken place in familiar and unfamiliar contexts The communication is appropriate for familiar and unfamiliar audiences and appropriate media have been used

M3

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International College of Business and Technology

Higher National Diploma in Business Management

Edexcel International - UK

D2

Take responsibility for managing and organizing activities Autonomy/independence has been demonstrated Substantial activities, projects or investigations have been planned, managed and organized Activities have been managed The unforeseen has been accommodated The importance of interdependence has been recognized and achieved Demonstrate convergent / lateral / creative thinking Ideas have been generated and decisions taken Self-evaluation has taken place Convergent and lateral thinking have been applied Problems have been solved Innovation and creative thought have been applied Receptiveness to new ideas is evident Effective thinking has taken place in unfamiliar contexts

D3

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International College of Business and Technology