1. How long have you been using the ERP system?

One Month to 1 Year 1 to 3 Years 3 to 5 Years 5 to 7 Years 7+ Years 2. How often do you use the system? Several times per day About once a day 2 or 3 times per week About once per week Less than once per week 3. I use workarounds to complete tasks or get the information I need outside of the ERP Never Rarely Occasionally A Moderate Amount A Great Deal 4. I use shortcuts within the system to complete tasks or get the information I need Never Rarely Occasionally A Moderate Amount

A Great Deal 5. If system use was not mandatory, I would still use it Never Rarely Occasionally A Moderate Amount A Great Deal 1. I use the ERP to decide how to best approach a problem Never Rarely Occasionally A Moderate Amount A Great Deal 2. I use the ERP to help me think through problems Never Rarely Occasionally A Moderate Amount A Great Deal 3. I use the ERP to make sense out of data Never Rarely Occasionally A Moderate Amount

A Great Deal 4. I use the ERP to analyze why problems occur Never Rarely Occasionally A Moderate Amount A Great Deal 1. I use the ERP to help me explain my decisions Never Rarely Occasionally A Moderate Amount A Great Deal 2. I use the ERP to help me justify my decisions Never Rarely Occasionally A Moderate Amount A Great Deal 3. I use the ERP to improve the effectiveness and efficiency of the decision process Never Rarely Occasionally

A Moderate Amount A Great Deal 1. I use the ERP to communicate with other people in my department Never Rarely Occasionally A Moderate Amount A Great Deal 2. I use the ERP to coordinate activities with others in my department Never Rarely Occasionally A Moderate Amount A Great Deal 3. I use the ERP to exchange information with people in my department Never Rarely Occasionally A Moderate Amount A Great Deal 4. I use the ERP to communicate with other people in other departments Never Rarely Occasionally

A Moderate Amount A Great Deal 5. Other departments and I use the ERP to coordinate our activities Never Rarely Occasionally A Moderate Amount A Great Deal 6. I use the ERP to exchange information with people in other departments Never Rarely Occasionally A Moderate Amount A Great Deal 1. I use the ERP to deal more strategically with internal and/or external customers Never Rarely Occasionally A Moderate Amount A Great Deal 2. I use the ERP to serve internal and/or external customers Never Rarely

Occasionally A Moderate Amount A Great Deal 3. I use the ERP to exchange information with internal and/or external customers Never Rarely Occasionally A Moderate Amount A Great Deal 1. The output is presented in a useful format Strongly Disagree Disagree Somewhat Disagree Neither Agree Or Disagree Somewhat Agree Agree Strongly Agree 2. I am satisfied with the accuracy of the system Strongly Disagree Disagree Somewhat Disagree Neither Agree Or Disagree Somewhat Agree

Agree Strongly Agree 3. The information from the system is clear Strongly Disagree Disagree Somewhat Disagree Neither Agree Or Disagree Somewhat Agree Agree Strongly Agree 4. The ERP provides sufficient information Strongly Disagree Disagree Somewhat Disagree Neither Agree Or Disagree Somewhat Agree Agree Strongly Agree 5. The ERP provides up-to-date information Strongly Disagree Disagree Somewhat Disagree Neither Agree Or Disagree

Somewhat Agree Agree Strongly Agree 6. I get the information I need in time Strongly Disagree Disagree Somewhat Disagree Neither Agree Or Disagree Somewhat Agree Agree Strongly Agree 7. The ERP provides reports that meet my needs Strongly Disagree Disagree Somewhat Disagree Neither Agree Or Disagree Somewhat Agree Agree Strongly Agree 8. The ERP provides the precise information I need Strongly Disagree Disagree Somewhat Disagree

Neither Agree Or Disagree Somewhat Agree Agree Strongly Agree 9. The information content meets my needs Strongly Disagree Disagree Somewhat Disagree Neither Agree Or Disagree Somewhat Agree Agree Strongly Agree