PUBLIC SECTOR ICT STRATEGIC PLAN (PSISP) 2011 - 2015

Content
Objective Current Environment ICT Framework and Gap Analysis Implementation Strategy

Objective
The Public Sector ICT Strategic Plan (PSISP) 2011-2015 is intended to achieve the Governments ICT vision & mission for the next 5 years

The ICT Strategic Plan will establish the strategic ICT direction and mechanism for continuous ICT development in the Malaysian Public Sector.

CURRENT ENVIRONMENT

The National Agenda

The Public Sector plays a key role to implement and support the national transformational programmes

National KPI & GNI Impact - EPP 8 E-Government

Key Initiatives Expected Outcomes
Availability: - 2012: 50% of services available online - 2015: 90% of services available online - 2020: 90% of services available online, 10% e-forms Usage: - 2012: 50% of total transactions online - 2015: 90% of total transactions online - 2020: 90% of total transactions online, 10% e-forms

Revenues

GNI, JOBS, CAPEX, OPS TARGETS

Common Targets GNI RM1.1 billion Jobs 1,000 CAPEX RM 484 Mil

Total = RM211 Mil

1. Maintenance

E-Counter

2. Incremental Storage 3. Managed Lifestyle

Paperless Government 1MY Account

By 2011: Digital document management system established By 2012: 70% of intra-government letters/memos, invitations, circulars and meeting minutes online By 2012: 90% of meeting invites online

4. Additional BB Subscription & Mobile Data

5. Info Government
6. Downloading Services, National Archives and e-Library

Operational KPI/Targets
% Online Services = 25% % Online Transactions = 25% % Pop >18yrs has 1MY Email = 30%

Establishment: - 2012: 50% of all 18-above have account - 2015: 100% of all 18-above have account Usage of Value Added Services: - 2012: 15% of registered users - 2015: 30% of registered users - 2020: 50% of registered users

7. Transaction Fees (paid for transaction over online, mobile, kiosks) 8. Kiosk Connectivity

National target set for all government agencies

National KPI & GNI Impact EPP2-1: Government Outsourcing

Growth Levers 1 Reach critical scale 2 Initiatives
Set up centralised government shared services centre Facilitate discussions between GLCs and outsourcing providers

Impact Additional GNI in 2020 USD2.1 bn

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4 Increase global awareness 5 6 Enhance credibility 8
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Introduce policy incentives to encourage M&A Increase dedicated sales representation in target markets Run trade missions to target markets

Additional jobs in 2020 43,000

Launch global marketing campaign in target markets

Subsidise certification programmes for companies and professionals

Benchmark companies to increase transparency and foster competitiveness

Private investment (2010-2020) USD661 m

Source: PEMANDU

Public investment (2010-2020) USD52 m

ICT Effectiveness In The Public Sector

0 Management Processors are not applied at all 1 Processors are ad-hoc and disorganized 2 Processors follow a regular pattern 3 Processors are documented and communicated 4 Processors are monitored and measured 5 Best Practices are followed and automated

Infrastructure Optimisation (IO) of Government Agencies

INFRASTRUCTURE
Data Protection and Recovery

Uncoordinated manual infrastructure Managed IT infra with limited automation

Managed and consolidated IT infra with maximum automation

Fully automated management, dynamic resource usage, business linked SLAs

1 Identity and Access Management 2 Desktop, Devices and Server Management 3 Security and Networking 4 - Data Protection and Recovery 5 - IT and Security Process

ISP Consistency Of Government Agencies

Global Best Practices

ICT FRAMEWORK AND GAP ANALYSIS

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Public Sector ICT Framework

PUBLIC SECTOR ICT VISION
BUSINESS GOVERNMENT CITIZEN MOBILE OTHERS EMEL NEW MEDIA

SMS

WAP

WEB

IVR

COUNTER

CHANNEL

myGovernment Portal

National Single Window

Agencys Portal

GATEWAY

ON LINE SERVICES

PAPERLESS INITIATIVES KNOWLEDGE MANAGEMENT HUB

BACK OFFICE APPLICATION

Leadership and Coordination Intellectual Property

ENABLING ENVIRONMENT
Policy / Legislation People and Culture

Infrastructure and Standards R & D and Innovation

Change Management

ICT Governance

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Gap Analysis
Limited online offerings (1,547) versus total no of services (13,682) eg ePBT, eTanah, eKasih etc Lack of knowledge management initiatives by agencies - level 1 of ICT effectiveness study
Intellectual Property

myGovernment Portal

National Single Window

Agencys Portal

GATEWAY

Compartmentali sation of agencies services Numerous centrally developed back office application eg eSPKB, eProcurement, HRMIS, GFMAS. Agencies specific back end databases need to be develop eg transport, crime etc ICT Infrastructure maturity is still at basic 14

ON LINE SERVICES

PAPERLESS INITIATIVES

BACK OFFICE APPLICATION

KNOWLEDGE MANAGEMENT HUB

ENABLING ENVIRONMENT
Policy / Legislation People and Culture

Leadership and Coordination

Infrastructure and Standards R & D and Innovation Infrastructure and Standards

IPR need to belong to the Government for easy roll-out and global commercialisation

CM is still at level 2 and need to be addressed esp the implementation challenges in terms of the policies, plans & procedures development and skill / expertise deployment

Limited R&D and innovation for transformational purposes

4 Strategic Thrust and 7 Strategies

4 STRATEGIC THRUST

Enhance service delivery

Good Governance

Connected Government

Sustainable and Resilient ICT

7 ICT STRATEGIES

Enhance service delivery through streamlining of ICT architecture

Optimisation and enhancements of ICT operations through ICT infrastructure consolidation

Intensify Interagency Collaboration to foster Whole-ofGovernment Public Service

Strengthen ICT Governance to ensure value delivery

Accelerate ICT Talent Developme nt and Capacity Building

Alleviate Knowledge Culture to aid swift decision making based on fact

Cultivate Performance Culture to ensure accountability for outcomes and drive performance

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21 Prioritised ICT Initiatives

Key Initiative Lead Agency KPI
ENHANCE SERVICE DELIVERY

1.

Development of online services under the initiative of myRakyat, myBusiness, myWorkforce and ePayment

MAMPU

1.

90% of online services by 2015

2.

Development of Digital Document Management System towards Paperless Government

Development of Transport Intelligence System Strengthening crime information: Noto-crime

MAMPU

2.

One (1) digital document management system by its relevant agencies by 2011 One (1) Transport Intelligence System Application established by 2013

3.

MOT

3.

4.

KDN/PDRM

4.

One (1) repository established by 2013

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21 Prioritised ICT Initiatives

Key Initiative
ENHANCING CAPACITY AND CAPABILITY

Lead Agency
JPA/MAMPU

KPI
5. ICT skill repositories by 2012 and the deployment of an Integrated Talent Management framework 50 agencies ISMS certified per year

5.

Established One (1) Public Sector ICT Skills Framework

6.

ISMS ICT Compliance Audit Programme to 159 critical agencies

MAMPU

6.

7.

Strengthening of ICT Specialist Programme through certification scheme

MAMPU

7.

10% of ICT personnel certified in eight specialisation area by 2012

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21 Prioritised ICT Initiatives

Key Initiative
ENHANCING PERFORMANCE MANAGEMENT CAPABILITIES

Lead Agency
MAMPU

KPI
8. Implementation to first 30 agencies

8.

Develop one (1) Service Intelligence (SI) application for a real time intelligence capability Deployment of Performance Management Tool

9.

MAMPU

9.

Implementation to a minimum of 30 agencies by 2012

10. Establishment of ICT Compliance Self Assessment Tool

MAMPU

10. ICT Self Assessment Tool implemented and applied by a minimum of 25 Agencies by 2012

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21 Prioritised ICT Initiatives

Key Initiative
11. Roll-out of Citizen Registry to other agencies
CONNECTED GOVERNMET

Lead Agency
MAMPU MAMPU

KPI
11. A minimum of next five (5) agencies by 2012 12. Minimum of five (5) agencies by 2012

12. Roll-out of MyCoID i.e business registry to other agencies

13. Development of next 3 registries Vehicle/Student/Health

14. Development of knowledge Management Hub

MAMPU

13. A minimum of additional one (1) National Registry by 2013 14. Implementation of Knowledge Management Hub Phase 1 by 2012

MAMPU

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21 Prioritised ICT Initiatives

Key Initiative
SUSTAINABLE AND RESILIENT ICT

Lead Agency
MAMPU

KPI
15. 1Gov*Mail established by 2012 16. 1Gov*Net established by 2011 17. Consolidated Public Sector Data Center established by 2012 18. Mobile initiative by 2011 19. Implementation to next 2 public facing agencies (NRD and Immigration ) 20. Five (5) government agencies by 2012 21. 10 agencies certified by end 2011

15. Government Centralised Email (1Gov*Mail) 16. Government WAN (1Gov*Net)

17. 1Gov Data Centre and Disaster Recovery Centre 18. Deployment of Mobile Computing Solutions 19. Deployment of ICT Security Compliance Scorecard 20. Development and Implementation of Business Continuity Plan 21. Implementation of Malaysia Public Sector Trustmark

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6 Policy Targets By 2015

NO 1 POLICY TARGET On Line Services: Towards zero face-to-face service delivery KPI AND TARGETS AVAILABILITY 2011 25% of all government service are online 2015 90% of all government service are online USAGE 2011 25% of total transactions are online 2012 50% of total transactions are online 2015 90% of total transactions are online

Paperless Government

2011 Digital document management system established 2012 - 70% of intra-government letters/memos, invitations, circulars and meeting minutes online 2012 - 90% of meeting invites online
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6 Policy Targets By 2015

NO POLICY TARGET KPI AND TARGETS

Inculcating Information Sharing and Interoperability

2012 Development of an Information Architecture (IA) Application for one (1) touch point services for citizens 2013 Deployment of said service and development of an additional one (1) IA Application 2015 Establishment of four (4) IA Applications
2012 Establishment of one (1) Service Intelligence System 2015 Establishment of one (1) Transport, Education and Health Intelligence System each 2011 Implementation of Public Sector Wide Area Network (1Gov*Net) 2012 200,000 users have access to Government Centralised Email Services (1Gov*Mail) 2012 20 agencies tenancy in Public Sector Data Center (1Gov*DC) 2015 A minimum of 10% of ICT Personnel certified in 8 ICT areas recognised by Public Service Department
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Cross Agency Collaboration Toward Seamless Services Government Shared Services

Skills and Expertise Internalisation of ICT Personnel in the Public Sector

Implementation Strategy
Plateaus or staged implementation Touch point to citizens
Big Fast Result Leverage off current initiatives/resources Clear role and ownership through the practise of a RACI diagram Put in place effective governance and management arrangements

In introducing new applications, start with a basic and simple system. Subsequently, the system should handle transactional processing and eventually, offer fully integrated services across agencies via a set of common systems

Position the applications as a touch point to citizens

Focus on services/feature s that can be implemented quickly or have early big wins such as common transactions on similar infrastructure to be implemented first

Wherever appropriate to ensure a fast deployment

Identify small and effective teams of people with clear roles and ownership working together to deliver results across agencies

To ensure continued effort for on-going development and sustainability of these initiatives

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THANK YOU & TOGETHER WE TRANSFORM

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