45 East 23rd Street | New York, NY 45456 | (212) 458-9876 | michelle.brown@gmail.com

Michelle Brown
PROFESSIONAL Time Warner Cable, New York, NY 2005 – Present
EXPERIENCE Operations Analyst
 Utilized strategic planning timelines and resource allocation data to
determine optimal IT implementation of business objectives – meeting
99.8% of requests on time
 Assessed business requirements for projects averaging $600,000 in

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overall costs with approximately 20 full time employees (FTEs) – tasks
included evaluating risk, defining scope and system constraints
 Defined and documented billing system processes used to analyze the
root causes of order failures experienced by the client (phone and web
orders)
 Created a set of 20 comprehensive technical specifications for the roll out

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of High Definition Services (i.e.; HDTV) across the country – my efforts
contributed to Time Warner Cable’s emergence as the leading provider

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of HDTV services in the Greater New York Region

Work Force Systems, New York, NY 2002 – 2005

Senior Account Specialist
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 Led group of eight Accounts Specialists in auditing over 100 employee
expense reports per week, resulting in a 99% compliance rating and
dramatic reductions in costs
 Ensured billable expenses were charged back to clients within a 7 day
threshold, significantly expediting Account Receivables
es

 Led new hire training, including creation of training materials designed

to decrease ramp up time and quickly increase knowledge on the
company’s expense reporting software
 Improved the expense reimbursement process by utilizing a FTP utility
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program to shorten processing time

FedEx, Jersey City, NJ 2000 – 2002

SAP Analyst
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 Responsible for processing invoices for payments, resolving problem

invoices prior to SAP System import, and generating reports for senior
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management

EDUCATION Rosewood, New York, NY

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 Master of Project Management, 2007

 Master of Business Administration, 2006

Westwood College, Hoboken, NJ

 Bachelors of Science in Computer Information Systems, 2005

TECHNICAL  SAP Accounting System, SQL, Order Management Systems, PlanView,

SKILLS GEAC Expense Reporting Software

ADDITIONAL  ITIL V3 Foundations Certification

TRAINING
 
 
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