THNG T

ca Tng cc Du lch s 01/2001/TT-TCDL

ngy 27 thng 4 nm 2001 Hng dn thc hin
Ngh nh s 39/2000/N-CP ngy 24/8/2000
ca Chnh ph v c s lu tr du lch
- Cn c Php lnh Du lch ngy 8/02/1999;
- Cn c Ngh nh s 15/CP ngy 02/3/1993 ca Chnh ph v nhim v, quyn
hn v trch nhim qun l Nh nc ca B, c quan ngang B;
- Cn c Ngh nh s 20/CP ngy 27/12/1992 v Ngh nh s 53/CP ngy
07/8/1995 ca Chnh ph quy nh v chc nng, nhim v, quyn hn v t chc
b my ca Tng cc Du lch;
- Cn c Ngh nh s 39/2000/N-CP ngy 24/8/2000 ca Chnh ph v c s lu
tr du lch;
Tng cc Du lch hng dn c th thng nht thi hnh nh sau:

Chng I
I TNG V IU KIN KINH DOANH
C S LU TR DU LCH
I. i tng p dng
1. Thng t ny p dng i vi mi t chc, c nhn kinh doanh c s lu tr du lch
ti Vit Nam, bao gm: t chc, c nhn Vit Nam thuc mi thnh phn kinh t,
ngi Vit Nam nh c nc ngoi, t chc, c nhn nc ngoi hot ng theo Lut
u t nc ngoi ti Vit Nam (sau y gi tt l t chc, c nhn).
Trong trng hp php lut v u t nc ngoi ti Vit Nam c quy nh khc quy
nh ca Thng t ny v c s lu tr du lch th p dng quy nh ca php lut
u t nc ngoi.
2. Thng t ny khng p dng i vi t chc, c nhn kinh doanh nh tr (l c s
lu tr c c s vt cht, trang thit b khng iu kin ti thiu kinh doanh
lu tr du lch); nh dnh cho cc i tng l ngi Vit Nam hoc ngi nc ngoi thu
di hn; nh khch, nh ngh hot ng theo c ch n v s nghip c thu.
II. C s lu tr du lch
C s lu tr du lch l c s kinh doanh bung, ging v cc dch v khc phc v
khch du lch, gm:
1. Khch sn (hotel) l cng trnh kin trc c xy dng c lp, c quy m t 10
bung ng tr ln, bo m cht lng v c s vt cht, trang thit b, dch v cn
thit phc v khch du lch.
Nhng khch sn hot ng hoc neo u trn mt nc c gi l khch sn ni
(floating hotel).
Nhng khch sn thp tng v gn ng giao thng, gn lin vi dch v bo dng,
sa cha phng tin vn chuyn ca khch c gi l m-ten (motel).
2. Nh ngh kinh doanh du lch (tourist guest house) l cng trnh kin trc c
xy dng c lp, c quy m t 9 bung ng tr xung, bo m cht lng v c
s vt cht, trang thit b cn thit phc v khch du lch.
3. Bit th kinh doanh du lch (tourist villa) l nh c xy dng kin c, c bung
ng, phng khch, bp, ga ra t, sn vn phc v khch du lch.
4. Lng du lch (tourist village) l khu vc c quy hoch, xy dng gm cc bit th
hoc bng-ga-lu (bungalow) bo m cht lng v c s vt cht, trang thit b,

dch v phc v nhu cu sinh hot, gii tr, ngh dng v cc nhu cu cn thit khc
ca khch du lch.
Bng-ga-lu: l nh mt tng, c xy dng n chic hoc thnh dy, thnh
cm, ch yu bng cc loi vt liu nh.
5. Cn h kinh doanh du lch (tourist apartment) l din tch c xy dng khp
kn trong mt ngi nh, gm bung ng, phng khch, bp, phng v sinh, ch yu
phc v cho khch du lch i theo h gia nh.
Cn h kinh doanh du lch c th l cn h n l nm trong mt ngi nh hoc
nhiu cn h c xy dng c lp thnh mt khi phc v khch du lch.
6. Bi cm tri du lch (tourist camping) l khu vc c quy hoch, xy dng gn vi
cnh quan thin nhin, c kt cu h tng v dch v cn thit phc v khch du
lch.
III. Hnh thc v quy m kinh doanh c s lu tr u lch
1. Hnh thc kinh doanh
Vic kinh doanh c s lu tr du lch c thc hin di hnh thc doanh nghip hoc
h kinh doanh c th.
a) Doanh nghip
- T chc, c nhn thnh lp doanh nghip, ng k kinh doanh c s lu tr du lch
theo cc quy nh ca php lut hin hnh v doanh nghip nh nc, cng ty trch
nhim hu hn, cng ty c phn, cng ty hp danh, doanh nghip t nhn, hp tc x,
doanh nghip c vn u t nc ngoi ti Vit Nam.
Mt c s lu tr du lch c th l mt doanh nghip c lp hoc l mt n v
trc thuc ca doanh nghip; trong trng hp c s lu tr du lch l mt n v trc
thuc ca doanh nghip cng phi thc hin y cc quy nh ca Thng t
ny.
b) H kinh doanh c th
C nhn ng k kinh doanh c s lu tr du lch di hnh thc h kinh doanh c th
thc hin theo cc quy nh ca php lut hin hnh v quy nh ca Thng t ny.
2. Quy m kinh doanh
Doanh nghip hoc h kinh doanh c th kinh doanh c s lu tr du lch c th la
chn mt hoc ng thi nhng c s lu tr du lch c quy nh ti Mc II, Chng I ca Thng t ny.
IV. iu kin kinh doanh c s lu tr du lch
1. V a im
- C s lu tr du lch c quy m t 10 bung ng tr ln phi c xy dng cch
bnh vin, trng hc t nht 100 mt cn c vo ranh gii gia hai c s.
- Cc c s lu tr du lch khng c nm trong hoc lin k khu vc quc phng, an
mnh v cc mc tiu cn c bo v theo quy nh hin hnh.
2. V c s vt cht, trang thit b
- C din tch bung ng v dch v ti thiu quy nh ti ph lc 1.
- C trang thit b ti thiu quy nh ti ph lc 2.
3. V cc iu kin khc
C s lu tr du lch phi bo m cc iu kin v an ninh, trt t, phng chy,
cha chy v bo v mi trng theo quy nh ca php lut hin hnh.

Chng II
PHN LOI, XP HNG C S LU TR DU LCH
I. Loi, hng c s lu tr du lch

1. Loi t tiu chun ti thiu l c s lu tr du lch c c s vt cht, trang thit

b v mt s dch v ti thiu, p ng c nhu cu c bn ca khch du lch v
ngh ngi, sinh hot trong thi gian lu tr theo quy nh ti Mc IV, Chng I ca
Thng t ny.
2. Loi t tiu chun xp hng 1 sao, 2 sao, 3 sao, 4 sao, 5 sao l c s lu tr du
lch c c s vt cht, trang thit b v dch v c cht lng cao hn loi t tiu
chun ti thiu, p ng c nhu cu a dng v n, ngh, sinh hot v gii tr
theo tiu chun ca tng hng sao do Tng cc Du lch quy nh da trn cc tiu
thc v v tr kin trc, trang thit b, tin nghi phc v, cc dch v v mc
phc v, nhn vin phc v, mc v sinh.
Tng cc Du lch c quy nh ring v vic xp hng cho khch sn, bit th kinh
doanh du lch, lng du lch, cn h kinh doanh du lch, bi cm tri du lch.
II. Thm quyn phn loi, xp hng c s lu tr du lch
Vic thm nh, quyt nh cng nhn loi, hng c s lu tr du lch thc hin
theo phn cp nh sau:
Tng cc Du lch thm nh v quyt nh cng nhn c s lu tr du lch loi t
tiu chun xp hng 3 sao, 4 sao, 5 sao;
S Du lch hoc S Thng mi-du lch thm nh v quyt nh cng nhn c s
lu tr du lch loi t tiu chun ti thiu v loi t tiu chun xp hng 1 sao, 2
sao.
III. Trnh t, th tc phn loi, xp hng c s
lu tr du lch
1. Lp h s
Cn c vo iu kin kinh doanh c s lu tr du lch ti Mc IV, Chng I ca Thng
t ny v tiu chun xp hng c s lu tr du lch do Tng cc Du lch ban hnh, t
chc, c nhn kinh doanh c s lu tr du lch lp h s theo quy nh sau:
a) Trng hp ngh cng nhn c s lu tr du lch loi t tiu chun ti thiu:
lm n theo mu ti ph lc 3.
b) Trng hp ngh cng nhn c s lu tr du lch loi t tiu chun xp hng t
1 n 5 sao, h s gm:
- n ngh cng nhn hng c s lu tr du lch theo mu ti ph lc 4A;
- Danh sch ngi iu hnh v nhn vin phc v trong c s lu tr du lch theo
mu ti ph lc 4B;
Biu im t nh gi hng ca ch c s lu tr du lch theo biu im do Tng
cc Du lch quy nh.
2. Gi h s
a) T chc, c nhn ngh cng nhn c s lu tr du lch loi t tiu chun ti
thiu hoc loi t tiu chun hng 1 sao, 2 sao gi h s ni ti im a hoc
im b, khon 1 Mc ny ti S Du lch hoc S Thng mi-du lch ni c c s lu
tr du lch.
b) T chc, c nhn ngh cng nhn loi c s lu tr du lch loi t tiu chun
xp hng 3 sao, 4 sao hoc 5 sao gi mt b h s ni ti im b, khon 1 Mc ny
ti Tng cc Du lch v mt b h s ti S Du lch hoc S Thng mi-du lch ni
c c s lu tr du lch.
3. Thm nh v cng nhn loi, hng c s lu tr du lch
Trnh t thm nh, xt duyt v cng nhn loi, hng c s lu tr du lch c thc
hin nh sau:
a) Thm nh c s lu tr du lch
Sau khi nhn c h s y , hp l, c quan c thm quyn ni ti Mc II, Chng II ca Thng t ny t chc on thm nh:

- Thnh phn on thm nh i vi cc c s lu tr du lch c ngh t tiu

chun ti thiu hoc ngh i tiu chun xp hng 1 sao, 2 sao gm cc chuyn
vin am hiu chuyn mn, nghip v khch sn do Gim c S Du lch hoc S Thng mi - Du lch xem xt, quyt nh;
- Thnh phn on thm nh i vi c s lu tr du lch c ngh dt tiu
chun 3 sao, 4 sao, 5 sao gm cc chuyn vin am hiu v chuyn mn, nghip v
khch sn do Tng cc trng Tng cc Du lch xem xt, quyt nh v i din
ca S Du lch hoc S Thng mi - Du lch ni c c s lu tr du lch.
b) Bo co ca on thm nh
Sau khi thm nh, on thm nh lp bo co kt qu ngh cng nhn loi
hng c s lu tr du lch
- Trng hp ngh cng nhn c s lu tr du lch loi t tiu chun ti thiu gm
cc vn bn sau:
* Bo co ca on thm nh;
* Bin bn lm vic ca on thm nh vi c s lu tr du lch theo mu ti ph
lc 5A;
* Bin bn kt lun ca on thm nh theo mu ti ph lc 5B.
- Trng hp ngh cng nhn c s lu tr du lch loi t tiu chun xp hng t 1
n 5 sao gm cc vn bn sau:
* Bo co ca on thm dnh;
* Bin bn lm vic ca on thm nh vi c s lu tr du lch theo mu ti ph
lc 6A;
* Bin bn kt lun ca on thm nh theo mu ti ph lc 6B;
* Bn tng hp v cht lng c s lu tr du lch theo mu ti ph lc 6C.
* Biu im ca c s lu tr du lch do on thm nh chm theo biu im do
Tng cc Du lch quy nh.
c) Xt duyt, cng nhn loi, hng c s lu tr du lch
Trn c s bo co ca on thm nh, Tng cc trng Tng cc Du lch, Gim
c S Du lch hoc S Thng mi-du lch xt duyt, quyt nh cng nhn loi,
hng cho c s lu tr du lch theo thm quyn.
Trng hp c s lu tr khng iu kin ti thiu kinh doanh c s lu tr du
lch, S Du lch hoc S thng mi-du lch phi c vn bn tr li v nu r l do
cho t chc, c nhn ngh.
Trng hp c s lu tr du lch c t chc, c nhn ngh cng nhn loi t tiu
chun 1 sao hoc 2 sao, sau khi thm nh nu thy c kh nng t tiu chun t
3 sao tr ln th trong vng 7 ngy lm vic, S Du lch hoc S Thng mi-du lch
gi ton b h s gc cng vi vn bn ngh ca S cho Tng cc Du lch
tin hnh th tc thm nh, cng nhn theo thm quyn.
Trng hp c s lu tr du lch c t chc, c nhn ngh cng nhn loi t tiu
chun 3 sao, 4 sao hoc 5 sao, sau khi thm nh nu ch t tiu chun t 2 sao
tr xung th trong vng 7 ngy lm vic, Tng cc Du lch c vn bn thng bo
cho S Du lch hoc S Thng mi-du lch ra quyt nh cng nhn.
d) Trong thi hn mt thng k t khi nhn c h s y , hp l ca t chc,
c nhn ngh cng nhn loi, hng c s lu tr du lch, S Du lch hoc S Thng mi-du lch c trch nhim t chc thm nh v xt duyt, cng nhn theo
thm quyn.
Trong thi hn ba thng k t khi nhn c h s y , hp l ca t chc, c
nhn ngh cng nhn hng c s lu tr du lch, Tng cc Du lch c trch
nhim t chc thm nh v xt duyt, cng nhn theo thm quyn.
) Hng thng, S Du lch hoc S Thng mi~du lch c trch nhim tng hp
bng vn bn gi Tng cc Du lch v nhng c s lu tr du lch c cng nhn
loi, hng t 2 sao tr xung theo mu ti ph lc 7.
4. Thm nh li c s lu tr du lch
a) Tng cc Du lch, S Du lch hoc S Thng mi-Du lch tin hnh thm nh
li theo nh k hai nm mt ln cc c s lu tr du lch c cng nhn loi,

hng. Nu c s lu tr du lch c nng cp cht lng v c s vt cht, trang thit

b v dch v hoc xung cp, khng duy tr c iu kin, tiu chun ca loi,
hng c cng nhn th c quan c thm quyn s xem xt cng nhn loi,
hng mi (nng hng hoc xung hng) ph hp vi iu kin thc t ca c s lu tr
.
b) Tng cc Du lch v S Du lch hoc S Thng mi - Du lch c th thm nh
li theo ngh ca c quan c thm quyn hoc khi c ngh ca t chc, c
nhn kinh doanh c s lu tr du lch.
5. L ph thm nh
T chc, c nhn kinh doanh c s lu tr du lch np l ph thm nh v thm
nh li theo quy nh ca B Ti chnh.
IV. Khiu ni v vic cng nhn loi, hng c s
lu tr du lch
Trong thi hn 15 ngy k t ngy nhn c quyt nh cng nhn loi, hng c s
lu tr du lch, t chc, c nhn c quyn khiu ni vi c quan ra quyt nh
v vic cng nhn loi, hng c s lu tr du lch.
Trong thi hn 15 ngy k t khi nhn c n khiu ni, c quan ra quyt
nh c trch nhim xem xt li vic cng nhn loi, hng c s lu tr du lch v tr
li cho t chc, c nhn c n khiu ni. Trong trng hp khng nht tr, t chc,
c nhn c quyn khiu ni n c quan c thm quyn theo th tc khiu ni cc
quyt nh hnh chnh.

Chng III
KINH DOANH CC DCH V C IU KIN TRONG C S
LU TR DU LCH, QUYN V NGHA V CA T CHC,
C NHN KINH DOANH C S LU TR DU LCH
I. Kinh doanh cc dch v yu cu phi c giy php
1. Loi c s lu tr du lch cha tiu chun xp hng t 1 sao tr ln, khi kinh
doanh cc dch v i hi phi c giy php theo quy nh ca php lut nh kinh
doanh quy ru, thuc l iu, t chc biu din ngh thut chuyn nghip, kara--k, v trng... th phi lm th tc ngh c quan c thm quyn cp giy
php theo cc quy nh hin hnh ca php lut.
2. Loi c s lu tr du lch c cng nhn t 1 sao tr ln c quyn kinh doanh
cc dch v ni trn m khng cn phi xin php kinh doanh cho tng loi dch v,
nhng trc khi kinh doanh phi c vn bn thng bo v loi dch v, a im v
thi im kinh doanh vi c quan chc nng qun l cc hot ng dch v .
3. i vi cc dch v m php lut ch quy nh cc iu kin kinh doanh, khng
cn giy php th c s lu tr du lch phi bo m cc iu kin ca mi loi
dch v trong sut qu trnh kinh doanh.
4. Ngi hnh ngh cc dch v c iu kin ti cc c s lu tr du lch phi c
iu kin, tiu chun theo quy nh ca php lut.
II. Quyn, ngha v ca t chc, c nhn kinh doanh
c s lu tr du lch
T chc, c nhn kinh doanh c s lu tr du lch c quyn v ngha v c quy
nh ti iu 10, iu 11 ca Ngh nh. Mt s ngha v c lm r thm nh sau:
1. Thng bo v thi im bt u kinh doanh bng vn bn vi c quan qun l
Nh nc v du lch ti a phng theo mu ph lc s 8 trc khi tin hnh kinh
doanh;
2. Gi h s ngh cng nhn loi, hng c s lu tr du lch chm nht su thng
tnh t thi im bt u kinh doanh;

3. Phi c tn ring cho c s lu tr du lch khng trng vi tn ca c s lu tr khc

trn a bn ca mt tnh, thnh ph trc thuc Trung ng; trc tn ring phi ghi
r loi hnh ca c s lu tr du lch c quy nh ti Mc II, Chng I ca Thng t
ny v c vit gn nh sau: khch sn, m-ten, nh ngh du lch, bit th du lch,
cn h du lch hoc bi cm tri du lch;
4. Gn bin ng vi loi, hng c cng nhn ti ca chnh ca c s lu tr du
lch.
Ni dung ghi trn bin ca c s lu tr du lch loi t tiu chun t 1 n 5 sao
theo mu ti ph lc 9A. Ni dung ghi trn bin ca c s lu tr du lch loi t tiu
chun ti thiu theo mu ti ph lc 9B.
Cht liu, kch thc, mu sc bin; kch thc, kiu sao, mu sc sao; kch thc ch,
kiu ch, mu sc ch... c quy nh c th ti ph lc 9A v 9B;
5. Kinh doanh ng ngnh ngh ng k; trong qu trnh hot ng phi thng
xuyn duy tr cc iu kin v tiu chun quy nh i vi tng loi, hng c
cng nhn;
6. Thc hin cc bin php nhm bo m an ton, tnh mng, ti sn ca khch lu
tr ti c s: gi h tin bc, t trang qu ca khch; chp hnh nghim chnh quy
nh v phng chy, cha chy; an ton cc thit b in, thit b chu p lc;
bo mt phng gian theo cc quy nh hin hnh.
Thc hin vic khai bo tm tr, tm vng cho khch lu tr ng vi quy nh ca
Nh nc v theo hng dn ca c quan c thm quyn ti a phng;
7. Nim yt cng khai gi bn cc hng ho, dch v c trong c s lu tr.Trong trng
hp khuyn mi phi thng bo cho khch bit loi hng ho, dch v gim gi, t l
gim gi v thi gian khuyn mi.
Cng b ni quy ca c s bng ting Vit Nam v ting nc ngoi ph hp vi i tng khch ca c s, t trong tng bung ng theo quy nh ti ph lc 10;
8. Thc hin nghim tc, y ch s sch, k ton, lu tr h s, ti liu v
hot ng kinh doanh v khch lu tr ti c s. Thc hin ch bo co theo quy
nh ca php lut.

Chng IV
T CHC THC HIN
Tng cc Du lch, U ban Nhn dn tnh, thnh ph trc thuc Trung ng c trch
nhim ch o, hng dn, kim tra vic thc hin Thng t ny.
S Du lch hoc S Thng mi-du lch chu trch nhim hng dn, n c, kim
tra cc t chc, c nhn kinh doanh c s lu tr du lch thc hin Thng t ny.
Trng hp c s lu tr du lch hot ng trc ngy ban hnh Thng t, nu cha ph
hp vi iu kin v a im quy nh ti khon 1, Mc IV, Chng I ca Thng t
ny th vn c hot ng kinh doanh, nhng khng c m rng quy m din tch
kinh doanh.
Trng hp c s lu tr du lch c cng nhn loi, hng trc khi ban hnh Thng t,
quyt nh cng nhn loi, hng trc y vn c gi tr nhng phi iu chnh, b
sung cc iu kin cho ph hp theo tiu chun loi, hng mi do Tng cc Du lch
quy nh.
Trng hp c s lu tr du lch hot ng trc ngy ban hnh Thng t nhng cha
thc hin vic phn loi, xp hng th t chc, c nhn phi tin hnh cc th tc
ngh phn loi, xp hng theo quy nh ca Thng t.
Thng t c hiu lc sau 15 ngy k t ngy k. Trong qu trnh thc hin, nu c vng mc, ngh cc n v phn nh kp thi v Tng cc Du lch nghin
cu, sa i cho ph hp.

PH LC 1
IU KIN V DIN TCH BUNG NG V DCH V
TI THIU tRONG CC C S LU TR DU LCH

1- Khch sn:
+ Bung ng v phng v sinh khp kn
Din tch bung i (2 ging) c ti thiu l 13 m2
Din tch bung n (1 ging) c ti thiu l 9 m2
+ Dch v ti thiu: in thoi, bo qun t trang qu, trng gi xe.
* Khch sn ni:
+ Din tch bung ng c th gim t 10 - 15 % so vi khch sn
+ Dch v ti thiu: in thoi
* M ten:
+ Dn tch bung ng c th gim t 10 - 15% so vi khch sn
+ Dch v ti thiu: in thoi, bo qun t trang qu, ga ra xe, bo dng sa
cha xe.
2- Nh ngh kinh doanh du lch:
+ Bung ng v phng v sinh khp kn
Din tch bung i (2 ging) c ti thiu l 13 m2
Din tch bung n (1 ging) c ti thiu l 9 m2
+ Dch v ti thiu: in thoi, bo qun t trang qu, trng gi xe.
3- Bit th kinh doanh du lch:
+ Bung ng, phng tip khch, phng v sinh, bp khp kn
Din tch bung ng ti thiu nh khch sn.
4- Lng du lch:
+ Bung ng v phng v sinh khp kn
Nu l bng-ga-lu:
Din tch bung i: ti thiu l 12 m2, chiu cao ti thiu t sn n trn nh l
2,50m
Din tch bung n: ti thiu l 8 m2, chiu cao ti thiu t sn n trn nh l
2,50m
Nu l bit th: theo yu cu ti thiu mc 3 ph lc ny.
+ Cc c s dch v trong lng du lch (dch v ti thiu) gm:
- Ni n tip, giao dch, thng tin
- Nh hng n ung.
- Ca hng thc phm
- Ca hng tp ho
- Phng in thoi, in tn
- Phng y t
- Sn chi th thao
- Bi xe t, xe my.
5- Cn h kinh doanh du lch:
+ Bung ng, phng tip khch, phng v sinh, bp khp kn
Din tch bung ng ti thiu nh khch sn.
6- Bi cm tri (camping):
+ Bi cm tri phi c ni xe ring, c khu vc cho khch cm tri (bng lu)
hoc bung ng lu ng do t ko (caravan).
+ Mt khonh t b tr cho mt bung ng lu ng hoc dng mt lu tri
bo m din tch ti thiu cho 3 ngi c gi l mt n v camping. Din tch
ti thiu cho mt n v camping l 100 m2.
+ Din tch ca bi cm tri bao gm:
- Tng s n v camping
- Ni lp t cc c s, thit b phc v cho cc nhu cu sinh hot (h thng v
sinh, thng tin lin lc).
Sn chi th thao, vui chi gii tr, bi tm (nu ven bin, ven sng) khu vc vn hoa, cy xanh.
+ Bi cm tri phi c h thng cp, thot nc theo yu cu quy hoch.

Ph lc 2
iu kin v trang thit b, tin nghi ti thiu trong cc c s lu tr
du lch
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------STT
Yu cu ti thiu
th kinh doanh du lch
du lch

Khch sn
Nh ngh kinh doanh du lch
Bit
Lng du lch Cn h kinh doanh du lch Bi cm tri

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Mt tin:
Bin tn c s
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x
II
Ni lm th tc n khch:
- S hng dn v bung ng
x
x
x
x
x
- Bng ghi cc dch v c trong c s v gi c x
x
x
x
x
x
- Quy n tip
x
x
x
- Kt bo qun t trang qu ca khch
x
x
x
- T c cha kho, th tn cho khch c ghi s phng
x
x
x
- Cha kho cho khch c ghi s bung
x
x
x
x
x
- in thoi (ni th, lin tnh, quc t)
x
x
x
x
x
- Danh b in thoi x
x
x
x
x
- T thuc thng thng
x
x
x
- Mt s ti liu, s sch phc v cho cng tc n tip (s ng k khch lu tr, bng theo di v s dng bung, s ghi cc dch v b sung khc theo yu
cu ca khch...)
x
x
x
x
x
III
Bung ng:
A. Bung ng:
+ g:
- Ging ng x
x
x
x
x
- Bn u ging
x
x
x
x
x
- T ng qun o x
x
x
x
x
- Bn lm vic
x
x
x
x
x
- Gh ngi lm vic x
x
x
x
x
- Bn tr
x
x
x
x
x
- Gh bn tr x
x
x
x
x
+ vi:
- m nm
x
x
x
x
x
- Vi tri ging
x
x
x
x
x
- Gi x
x
x
x
x
- Chn x
x
x
x
x
- Mn x
x
x
x
x
- Mn che ca (ri) x
x
x
x
x

IV

VI
VII
VIII

- Thm chi chn

x
x
x
x
x
+ in:
- Qut in x
x
x
x
x
- n bn lm vic
x
x
x
x
x
- n phng
x
x
x
x
x
+ snh s, thu tinh:
- B m chn ung tr
x
x
x
x
x
- Phch nc
x
x
x
x
x
- Cc thy tinh (ung nc lc)
x
x
x
x
x
- a k cc x
x
x
x
x
- Bnh ng nc lc x
x
x
x
x
- Gt tn thuc l
x
x
x
x
x
+ Cc loi khc
- Hp ng ch
x
x
x
x
x
- Mc treo qun o ( trong t) x
x
x
x
x
- Dp i trong nh x
x
x
x
x
- Ti ng git l
x
x
x
x
x
B. Bung v sinh
- Vi tm hoa sen
x
x
x
x
x
- Bn cu bt c np
x
x
x
x
x
- Chu ra mt (lavabo)
x
x
x
x
x
- Vi nc 24/24
x
x
x
x
x
- Hp ng x phng
x
x
x
x
x
- X phng nh (20g) x
x
x
x
x
- Cc nh rng
x
x
x
x
x
- Gi treo khn mt, khn tm
x
x
x
x
x
- Mc treo qun o khi tm x
x
x
x
x
- Gi (trn lavabo)
x
x
x
x
x
- Gng soi trn lavabo
x
x
x
x
x
- Hp ng giy v sinh
x
x
x
x
x
- Cun giy v sinh x
x
x
x
x
- B ng rc nha c np x
x
x
x
x
- Thm tri ca phng v sinh
x
x
x
x
x
- Khn mt v khn tm
x
x
x
x
x
Cc phng ca cn b, nhn vin:
- Phng lm vic ca Ban gim c v nhn vin hnh chnh x
x
x
- Phng cho nhn vin phc v:
+ Phng thay qun n
x
x
x
x
+ Phng v sinh
x
x
x
x
Khu v sinh cng cng (ti cc khu dch v cng cng cho khch):
- Chu ra mt (lavabo)
x
x
- Gng soi
x
x
x
- Hp ng x phng
x
x
- Bn cu bt c np
x
x
- Hp ng giy v sinh
x
x
- Thng ng rc c np
x
x
H thng in:
- H thng in sng
x
x
- My pht in
x
x
x
Cc bnh v phng tin PCCC
x
Cng trnh cp thot nc v h thng x
x
x
x

x
x
x
x
x
x

x
x
x
x

x
x
x
x

x
x
x
x
x
x
l rc thi

x
x
x
x

x
x

x
x

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Ph lc 3
Tn doanh nghipTn c s lu tr du lch Cng ho x hi ch ngha Vit
Namc lp - T do - Hnh phc------------------------------------------------------------....., ngy... thng... nm 200...

n ngh cng nhn c s lu tr

du lch t tiu chun ti thiu
(i vi c s lu tr du lch c ngh cng nhn t tiu chun ti thiu)
Knh gi: S Du lch, S Thng mi - Du lch
Sau khi nghin cu tiu chun ti thiu v c s lu tr du lch quy nh ti Thng t
s 01/2001/TT-TCDL ngy 27/4/2001 ca Tng cc Du lch, chng ti lm n ny
ngh S Du lch... (hoc S Thng mi - Du lch...) xem xt, cng nhn c s lu
tr du lch ca chng ti t tiu chun ti thiu, vi c trng sau:
- Tn c s lu tr du lch (ghi r loi: khch sn, bit th kinh doanh du lch, lng du
lch, cn h kinh doanh du lch hoc bi cm tri v tn c s):
a ch:
in thoi:
Fax:
- Tng s bung:
- Cc loi bung v gi c:
- Tng s cn b, nhn vin:
+ Trc tip:
+ Gin tip:
- Thc hin cc iu kin:
---------------------------------------------------------------------------------------------------------------Cc iu kin
ng k thc hin hoc tho thun
c kim tra
---------------------------------------------------------------------------------------------------------------An ninh trt t
Phng chy cha chy
Mi trng
---------------------------------------------------------------------------------------------------------------Chng ti cam kt thc hin nghim tc cc quy nh v bo m cht lng theo
ng tiu chun ti thiu.
Gim c doanh nghip(k, ng du)
du)

Gim c c s lu tr du lch(k, ng

Ph lc 4A
Tn doanh nghipTn c s lu tr du lch Cng ho x hi ch ngha Vit
Namc lp - T do - Hnh phc-------------------------------------------------------------....., ngy... thng... nm 200...

n ngh cng nhn hng c s lu tr du lch

(i vi c s lu tr du lch c ngh t tiu chun t 1 n 5 sao)
Knh gi: Tng cc Du lch (1)
(hoc S Du lch, S Thng mi - Du lch...) (2)
Sau khi nghin cu tiu chun v nh gi theo biu im xp hng c s lu tr du
lch ban hnh ti Quyt nh s 02/2001/Q-TCDL ngy 27/4/2001 ca Tng cc Du
lch, chng ti lm n ny ngh Tng cc Du lch (hoc S Du lch, S Thng mi - Du lch...) xem xt, nh hng cho c s lu tr du lch ca chng ti, vi
c trng sau:
- Tn c s lu tr du lch (ghi r loi: khch sn, bit th kinh doanh du lch, lng du
lch, cn h kinh doanh du lch hoc bi cm tri du lch v tn c s):
a ch:
in thoi:
Fax:
- Tng s bung:
- Cc loi bung v gi c:
- Tng s cn b, nhn vin:
+ Trc tip:
+ Gin tip:
- T nh gi hng c s lu tr du lch:
Chng ti cam kt thc hin nghim tc cc quy nh v bo m cht lng theo
ng hng c cng nhn.
Gim c doanh nghip(k, ng du)
du)

Gim c c s lu tr du lch(k, ng

(1): Trng hp c s lu tr du lch c ngh t 3 n 5 sao.

(2): Trng hp c s lu tr du lch c ngh t 1 n 5 sao.

Ph lc 4B
Tn doanh nghip
Tn c s lu tr du lch

Danh sch ngi iu hnh v nhn vin phc v trong c s lu tr

du lch
--------------------------------------------------------------------------------------------------------------STT
H v tn
Nm sinh
Gii tnh----------Chc danh
Trnh vn
ho
Trnh chuyn mn
Trnh ngoi ng

--------------------------------------------------------------------------------------------------------------Nam N
--------------------------------------------------------------------------------------------------------------.......
.......
---------------------------------------------------------------------------------------------------------------Gim c c s lu tr du lch
(K, ng du)

Ph lc 5A
U ban nhn dn tnh, TP...S Du lch...........(S Thng mi-Du lch...)
ho x hi ch ngha Vit Namc lp - T do - Hnh
phc--------------------------------------------------------------...., ngy... thng... nm 200...

Cng

Bin bn
V vic thm nh c s lu tr du lch
t tiu chun ti thiu
(Bin bn lm vic ca on thm nh vi c s lu tr du lch)
Thc hin Thng t s 01/2001/TT-TCDL ngy 27/4/2001 ca Tng cc Du lch, hm
nay vo hi... gi..., ngy... thng... nm 200..., on thm nh n lm vic
ti c s lu tr du lch.
I. Tn v a im c s lu tr du lch:
- Tn c s lu tr du lch:
- a ch:
- in thoi:
II. Thnh phn
- on thm nh:
1.
2.
3.
........................
- i din c s lu tr du lch....................
1.
2.
3.
........................
III. Ni dung:
Sau khi c i din c s lu tr du lch hng dn, xem xt tnh hnh chung v
cung cp cc thng tin cn thit, on thm nh ghi nhn mt s im c lin
quan ti c s lu tr du lch:
1. Thng tin chung
a. Tng s cn b, nhn vin:
Trong :

- Trc tip:
- Bung:
- Gin tip:
- Bn:
- Ban gim c:
- Bp:
- Tip tn:
- Cc loi khc:
Trnh :
- i hc:
- Trung cp:
- S cp:
b. Tng s vn u t:
c. Thi gian bt u hot ng:
d. Din tch mt bng (m2):
. Din tch mt bng xy dng (m2):
e. Tng din tch xy dng (m2):
g. Doanh thu (nm trc lin k ca nm thm nh - nu c):
Trong :
- Lu tr (%)
- Nh hng (%)
- Khc (%)
h. Cng sut phng (nm trc lin k ca nm thm nh - nu c):
2. Hin trng v c s vt cht k thut:
a. Bung ng:
Tng s bung:
Tng s ging:
-------------------------------------------------------------------------------------------------------Loi bung
S lng bung Gi bung
Ghi ch
-------------------------------------------------------------------------------------------------------Loi 1
Loi 2
.............
-------------------------------------------------------------------------------------------------------b. Cc dch v c trong c s lu tr du lch
.................
Cn c tnh trng thc t ca c s so vi cc tiu chun do Tng cc Du lch ra,
on thm nh tin hnh nhn xt, nh gi v cht lng c s lu tr du lch.
Kt qu thm nh s l c s Gim c S Du lch hoc S Thng mi - Du
lch.... ra quyt nh cng nhn c s lu tr du lch loi t tiu chun ti thiu.
i din c s lu tr du lch

i din on thm nh

Ph lc 5B
U ban nhn dn tnh, TP...S Du lch (hoc S TM-DL)
Cng ho x hi
ch ngha Vit Namc lp - T do - Hnh
phc------------------------------------------------------------...., ngy... thng... nm 200...

Bin bn
V vic thm nh c s lu tr du lch
t tiu chun ti thiu
(Bin bn kt lun ca on thm nh)
Thc hin Thng t s 01/2001/TT-TCDL ngy 27/4/2001 ca Tng cc Du lch, hm
nay vo hi... gi..., ngy... thng... nm 200..., on thm nh c s lu tr du lch
ca S Du lch hoc S Thng mi - Du lch.... tin hnh tho lun, nh gi cc c
s lu tr du lch c kim tra trong thi gian t ngy... n ngy...
I. Thnh phn: on thm nh gm c
1.
2.
3.
II. Ni dung:
Sau khi i kim tra thc t cc c s lu tr du lch trn a bn tnh, thnh ph
bao gm:
1. Tn c s
a ch:
2. Tn c s
a ch:
3. Tn c s
a ch:
..............................
Cn c vo tiu chun ti thiu v c s lu tr du lch, sau khi xem xt, quan st
thc t ti c s lu tr du lch, on thm nh thng nht ngh Gim c S
du lch hoc S Thng mi - Du lch..., ra quyt nh cng nhn c s lu tr du
lch loi t tiu chun ti thiu cho cc c s sau y:
1. Tn c s:
2. Tn c s:
3. Tn c s:
Cuc hp kt thc vo hi... gi..., ngy... thng... nm 200...
III. Cc ti liu km theo:
Bn nhn xt nh gi cho mi c s lu tr du lch (mc p ng ca c s lu
tr du lch so vi yu cu ti thiu).
i din on thm nh

Ph lc 6A
Tng cc du lch (hoc UBND) (S Du lch hoc S TM-DL)
Cng ho x hi
ch ngha Vit Namc lp - T do - Hnh
phc-----------------------------------------------------------...., ngy... thng... nm 200...

Bin bn
V vic thm nh c s lu tr du lch
t tiu chun xp hng
(Bin bn lm vic ca on thm nh vi c s lu tr du lch)
Thc hin Thng t s 01/2001/TT-TCDL ngy 27/4/2001 ca Tng cc Du lch, hm
nay vo hi... gi..., ngy... thng... nm 200..., on thm nh n lm vic
ti c s lu tr du lch.
I. Tn v a im c s lu tr du lch:
- Tn c s lu tr du lch:
- a ch:
- in thoi:
II. Thnh phn
- on thm nh:
1.
2.
3.
........................
- i din c s lu tr du lch....................
1.
2.
3.
........................
III. Ni dung:
Sau khi c i din c s lu tr du lch hng dn, xem xt tnh hnh chung v
cung cp cc thng tin cn thit, on thm nh ghi nhn mt s im c lin
quan ti c s lu tr du lch:
1. Thng tin chung
a. Tng s cn b, nhn vin:
Trong :
- Trc tip:
- Bung:
- Gin tip:
- Bn:
- Ban gim c:
- Bp:
- Tip tn:
- Cc loi khc:
Trnh :
- i hc:
- Trung cp:
- S cp:
b. Tng s vn u t:
c. Thi gian bt u hot ng:
d. Din tch mt bng (m2):
. Din tch mt bng xy dng (m2):
e. Tng din tch xy dng (m2):
g. Doanh thu (nm trc lin k ca nm thm nh):
Trong :
- Lu tr (%)
- Nh hng (%)
- Khc (%)
h. Cng sut phng (nm trc lin k ca nm thm nh):
2. Hin trng v c s vt cht k thut:
a. Bung ng:
Tng s bung:
Tng s ging:
--------------------------------------------------------------------------------------------------------

Loi bung
S lng bung Gi bung
Ghi ch
-------------------------------------------------------------------------------------------------------Loi 1
Loi 2
.............
-------------------------------------------------------------------------------------------------------b. Cc dch v c trong c s lu tr du lch
.................
Cn c tnh trng thc t ca c s so vi cc tiu chun do Tng cc Du lch ra,
on thm nh tin hnh chm im. Kt qu thm nh s l c s
Tng cc trng Tng cc Du lch (hoc Gim c S du lch, S Thng mi - Du
lch.... ra quyt nh cng nhn hng sao cho c s lu tr Du lch.
i din c s lu tr du lch

i din on thm nh

Ph lc 6B
Tng cc Du lch
Cng ho x hi ch ngha Vit Namc lp - T do - Hnh
phc--------------------------------------------------------------...., ngy... thng... nm 200...

Bin bn
V vic thm nh c s lu tr du lch
t tiu chun xp hng
(Bin bn kt lun ca on thm nh)
Thc hin Thng t s 01/2001/TT-TCDL ngy 27/4/2001 ca Tng cc Du lch, hm
nay vo hi... gi..., ngy... thng... nm 200..., on thm nh c s lu tr du lch
ca Tng cc Du lch (hoc S Du lch, S Du lch - Thng mi - Du lch.... tin
hnh tho lun, nh gi cc c s lu tr du lch c kim tra ti tnh (thnh
ph).... trong thi gian t ngy... n ngy...
I. Thnh phn:
- i din Tng cc Du lch (nu c)
1.
2.
.............
- i din S.......
1.
2.
.............
II. Ni dung:
Sau khi i kim tra thc t cc c s lu tr du lch trn a bn tnh, thnh ph
bao gm:
1. Tn c s
a ch:
2. Tn c s
a ch:

..............................
Cn c vo tiu chun v biu im, trn c s xem xt ton din v v tr; trang
tr ni, ngoi tht; s lng, cht lng cc trang thit b tin nghi; trnh nghip v
ca i ng lnh o v nhn vin phc v trong khch sn; mc v sinh theo
yu cu ca cc hng c s lu tr du lch, on thm nh thng nht ngh
Tng cc trng Tng cc Du lch (hoc Gim c S Du lch, S Thng mi - Du
lch...) ra quyt nh cng nhn hng sao cho cc c s lu tr du lch sau:
1. Tn c s:

Hng:

sao

2. Tn c s:

Hng:

sao

.....................
Cuc hp kt thc vo hi... gi...., ngy... thng.... nm 200....
III. Ti liu km theo:
Biu im cui cng ca mi c s lu tr du lch:
i din Tng cc Du lch

i din S..........................
(nu c)

Ph lc 6C
Tng cc Du lch (hoc S Du lch...)
V Khch sn (hoc Phng Khch san....)

Biu tng hp kt qu v cht lng c s lu tr du lch

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

STT Tn, a ch khch sn Tng s bung

Tng s CBNV
im
v nhn
xt---------------------------------------------------------------------------------------------------------------------- ngh hng sao
Tng s im
im
V tr, kin trc
im
Trang thit b tin nghi im
Dch v v mc phc v
im
CBNV phc v
im
V sinh
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

10

11

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

.......
.......
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Ghi ch:
Trng hp trn cng mt a bn c nhiu c s lu tr du lch
c ngh cng mt thi im, c th lp biu ny chung cho
cc c s lu tr .

Ph lc 7
U ban nhn dn........S Du lch..................(hoc S Thng mi - Du lch....)
Cng ho x hi ch ngha Vit Namc lp - T do - Hnh
phc------------------------------------------------------------...., ngy... thng... nm 200....

Thng tin v c s lu tr du lch c phn loi, xp hng

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------S TT Tn c s lu tr du lch
C quan ch qun a ch, in thoi, fax, email, internet Tng s bung ng Cc loi dch v trong c s Loi, hng c cng
nhn Ngy ra quyt nh
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------.........
.........
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Gim c s du lch
(Hoc S thng mi du lch)
(K, ng du)

Ph lc 8
Tn doanh nghipTn c s lu tr du lch Cng ho x hi ch ngha Vit
Namc lp - T do - Hnh phc-------------------------------------------------------------..., ngy... thng... nm 200...

Thng tin v c s lu tr du lch

(Thng bo trc khi kinh doanh)
Knh gi: S Du lch, S Thng mi - Du lch...........
1. Tn c s lu tr du lch (v d: khch sn Thng Long, lng du lch Vit Trung....)
2. Tn doanh nghip hoc h kinh doanh

3. S giy v ngy cp giy chng nhn ng k kinh doanh

4. a ch
5. Thi im bt u kinh doanh
6. Tn Gim c (hoc ch c s)
7. in thoi, fax, e-mail, internet
8. Tng s vn u t
9. Tng s bung ng
10. Tng s cn b, nhn vin
11. Cc loi dch v c trong c s lu tr du lch
Gim c doanh nghip(k, ng du)

Gim c c s lu tr(k, ng du)

PH LC 9A
HNG DN CC CHI TIT TH HIN TRN BIN
C S LU TR DU LCH T Tiu CHUN XP HNG
(1 sao, 2 sao, 3 sao, 4 sao, 5 sao)
I/ Cht liu bin: bng ng thau sng, bng.
II/ Kch thc bin: xem minh ha km theo y.
III/ Hnh thc trang tr:
* Ch v ng dim dp chm, ph sn mu xanh dng.
* Sao 5 cnh ni, gn vo bin ng bng c vt.
IV/ Kch thc ch:
1. ng dim: m 0,2 cm
2. Dng 1: Tn c s lu tr du lch (dng ch in bng ting Vit )
Ch in hoa c chn, chiu cao ch: 1,2 cm, chiu ngang ch: 1,2 cm, m ch:
0,3 cm, khong cch gia cc t: 0,5 cm.
3. Dng II: Tn c s lu tr du lch (dng ch in bng ting Anh )
- Ch in hoa m, khng chn, chiu cao ch: 1 cm, chiu ngang ch: 0,7 cm,
m ch: 0,2 cm, khong cch gia cc t: 0,5 cm.
4. Dng III:

- Chiu cao, chiu ngang sao: 5,5 cm, khong cch t tim sao n nh sao: 3 cm,
chiu dy sao: 0,7cm. Khong cch gia cc sao tu thuc vo th hng sao c
cng nhn m trang tr cho cn i, thng hng ( Xem minh ho)
5. Dng IV:
- i vi c s lu tr du lch t tiu chun 3 sao, 4 sao, 5 sao:
+ Ghi tn c quan qun l Du lch Trung ng (Tng cc Du lch Vit Nam).
+ Ch in hoa m, khng chn, chiu cao ch: 1,2cm, chiu ngang ch: 1,2 cm,
m ch: 0,3cm, khong cch gia cc t: 0,8 cm.
- i vi c s lu tr du lch t tiu chun 1 sao, 2 sao:
+ Ghi tn c quan qun l du lch a phng (tn S qun l du lch).
+ Ch in hoa m, khng chn, chiu cao ch: 1,2cm, chiu ngang ch: 1,2 cm,
m ch: 0,3 cm, khong cch gia cc t: 0,8 cm.
6. Dng V:

i vi c s lu tr du lch t tiu chun 3 sao, 4 sao, 5 sao:

+ Ghi tn c quan qun l du lch Trung ng bng ting Anh (Vietnam national
administration of tourism).
+ Ch in hoa m, khng chn, chiu cao ch: 0,9 cm, chiu ngang ch: 0,7 cm,
m ch: 0,2 cm, khong cch gia cc t: 0,5 cm.
- i vi c s lu tr du lch t tiu chun 1 sao, 2 sao:
+ Ghi tn c quan qun l du lch a phng bng ting Anh.
+ Ch in hoa m, khng chn, chiu cao ch: 0,9 cm, chiu ngang ch: 0,7 cm,
m ch: 0,2 cm, khong cch gia cc t: 0,5 cm.
V/ Khong cch gia cc dng:
- T mp trn dng dim n dng I: 4,5 cm.
- T mp di dng I n mp trn dng II: 1,5 cm.
- T mp di dng II n mp nh trn ca cnh sao: 3,5 cm.
- T mp nh di ca cnh sao n mp trn ca du dng IV: 3,5 cm.
- T mp di dng IV n mp trn dng V: 1,8 cm.
- T mp di dng V n mp trn ng dim: 3 cm.
* Ghi ch: Xem v d minh ho cc trang km theo y)

PH LC 9B
HNG DN CC CHI TIT TH HIN TRN BIN
C S LU TR DU LCH T TIU CHUN TI THIU
I/ Cht liu bin: bng inox sng, bng.
II/ Kch thc bin: bng kch thc ca bin hng sao (hng dn ti ph lc 9A).
III/ Hnh thc trang tr:
* Ch v ng dim dp chm, ph sn mu xanh dng.
* Sao 5 cnh ni, gn vo bin inox bng c vt.
IV/ Kch thc ch:
1. ng dim: m 0,2 cm
2. Dng I: Tn c s lu tr du lch (dng ch in bng ting Vit)
- Ch in hoa, c chn, chiu cao ch: 1,2 cm, chiu ngang ch: 1,2 cm, m ch:
0,3 cm, khong cch gia cc t: 0,5 cm.
3. Dng II: Tn c s lu tr du lch (dng ch in bng ting Anh)
- Ch in hoa m, khng chn chiu cao ch: 1 cm, chiu ngang ch: 0,7 cm,
m ch: 0,2 cm, khong cch gia cc t: 0,5 cm.
4. Dng III: tiu chun (dng ch in bng ting Vit)
- Ch in hoa m, khng chn chiu cao ch: 1,2 cm, chiu ngang ch: 1,2 cm,
m ch: 0,3 cm, khong cch gia cc t: 0,5 cm.
5. Dng IV: Standard (dng ch in bng ting Anh)
Ch in hoa m, khng chn chiu cao ch: 1 cm, chiu ngang ch: 0,7 cm, m
ch: 0,2 cm, khong cch gia cc t: 0,5 cm.
6. Dng V: Tn c quan qun l du lch a phng (bng ting Vit)
- Ch in hoa m, khng chn chiu cao ch: 1,2 crn, chiu ngang ch: 1,2 cm,
m ch: 0,3 cm, khong cch gia cc t: 0,8 cm.
7. Dng VI: Tn c quan qun l du lch a phng (bng ting Anh)
Ch in hoa m, khng chn chiu cao ch: 0,9 cm, chiu ngang ch: 0,7 cm,
m ch: 0,2 cm, khong cch gia cc t: 0,5 cm.
V/ Khong cch gia cc dng:
- T mp trn ng dim n dng I: 2,5 cm
- T mp di dng I n mp trn dng II: 1,5 cm.
- T mp di dng II n mp trn dng III: 4,2 cm.

T
T
T
T

mp
mp
mp
mp

di
di
di
di

dng
dng
dng
dng

III n mp trn dng IV: 1,2 cm.

IV n mp trn dng V: 3,8 cm.
V n mp trn dng VI: 1,2 cm.
VI n mp trn ng dim: 2,5 cm

*Ghi ch: xem v d minh ho cc trang km theo y)

Ph lc 10
Tn c s lu tr
Ni quy ca c s lu tr du lch
Gm nhng quy nh c bn sau:
1. ng k lu tr (i vi khch)
2. Gi tip khch
3. Gi tr bung (thi gian lu tr mt ngy c tnh t 12 gi tra hm trc ti 12 gi
tra hm sau nu c s khng c quy nh khc).
4. Nhng vt, sc vt khng c mang vo c s: v kh, cht n, cht d chy,
cht c hi, hng quc cm, sc vt...
5. Hng dn s dng cc trang thit b trong bung.
6. Cc dch v c trong c s
7. Trch nhim bi dng ca khch lu tr i vi c s
8. Trch nhim bi thng ca c s lu tr du lch i vi khch lu tr
9. a ch, in thoi, fax ca S Du lch, S Thng mi-Du lch a phng v
Tng cc Du lch.