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Cable Modem Status Signal Interface Addresses Configuration Logs Help

This page provides information about the startup process of the Cable Modem. If there is a problem with the startup, the word "Failed" may appear in the Status column. Should this occur, visit the Help area and perform the Checkup procedures listed there. If the problem continues, click on the word "Failed" for more detailed information about the failure, or call your service provider for assistance.

Task DOCSIS Downstream Channel Acquisition DOCSIS Ranging Establish IP Connectivity using DHCP Establish Time Of Day Transfer Operational Parameters through TFTP Register Connection Cable Modem Status Initialize Baseline Privacy Done Done Done Done Done Done

Status

Operational Done

Cable Modem Operation Current Time and Date System Up Time

Value May 21 2011 08:53:35 0 days 1h:10m:28s

Status | Signal | Interface | Addresses | Configuration | Logs | Help

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Cable Modem Status Signal Interface Addresses Configuration Logs Help

This page provides information about the current upstream and downstream signal status of your Cable Modem.

Downstream Frequency Signal to Noise Ratio Downstream Modulation Network Access Control Object 717000000 Hz 38 dB QAM256 OFF 5 dBmV Power Level

Value

The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

Upstream Channel ID Frequency Ranging Service ID Symbol Rate Power Level Upstream Modulation 2

Value

34340000 Hz 194 5.120 Msym/s 44 dBmV [3] QPSK [3] 64QAM

Signal Stats Total Unerrored Codewords Total Correctable Codewords Total Uncorrectable Codewords

Value 194557200 4 0

Status | Signal | Interface | Addresses | Configuration | Logs | Help

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Cable Modem Telephony

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Cable Modem Status Signal Interface Addresses Configuration Logs Help

This page provides information about the available interfaces of your Cable Modem.

Name Software Loopback Ethernet CPE Interface RF MAC Interface RF Downstream Interface RF Upstream Interface PacketCable Embedded Interface

Provisioned Enabled Enabled Enabled Enabled Enabled Enabled

State Up Up Up Up Up Down

Speed (Mbps) 0.000 100.000 0.000 42.884 30.720 0.000

MAC Address n/a 74:56:12:D2:9C:8C 74:56:12:D2:9C:8B n/a n/a 74:56:12:D2:9C:8D

Status | Signal | Interface | Addresses | Configuration | Logs | Help

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Confirm

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Cable Modem Status Signal Interface Addresses Configuration Logs Help

This page provides information about the manually configurable settings of the Cable Modem.

Configuration Frequency Plan: Upstream Channel ID: Favorite Frequency (Hz):

North American Standard/HRC/IRC 2 717000000

Enable DHCP Server

The SURFboard cable modem can be used as a gateway to the Internet by a maximum of 32 users on a Local Area Network (LAN). When the Cable Modem is disconnected from the Internet, users on the LAN can be dynamically assigned IP Addresses by the Cable Modem DHCP Server. These addresses are assigned from an address pool which begins with 192.168.100.11 and ends with 192.168.100.42. Statically assigned IP addresses for other devices on the LAN should be chosen from outside of this range Save Changes Reset All Defaults Note: Resetting the cable modem to its factory default configuration will remove all stored parameters learned by the cable modem during prior initializations. The process to get back online from a factory default condition could take from 5 to 30 minutes. Please reference the cable modem User Guide for details on the power up sequence.

Restart Cable Modem

Status | Signal | Interface | Addresses | Configuration | Logs | Help

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Cable Modem Status Signal Interface Addresses Configuration Logs Help

This page displays detailed information intended for use by an authorized Motorola Corporation Cable Modem technician.

Time 2011-05-21 07:43:29 2011-05-21 07:43:28 2011-05-21 07:36:24 2011-05-21 07:36:23 1970-01-01 00:03:07 1970-01-01 00:03:06 1970-01-01 00:03:05 1970-01-01 00:03:03 1970-01-01 00:03:01 1970-01-01 00:03:00 1970-01-01 00:02:57 1970-01-01 00:02:52 1970-01-01 00:02:50 1970-01-01 00:02:49 1970-01-01 00:02:44

Priority 7Information 5-Warning 7Information 5-Warning 3-Critical 3-Critical 3-Critical 3-Critical 3-Critical 3-Critical 3-Critical 3-Critical 3-Critical 3-Critical 3-Critical

Code B401.0 C04.1 B401.0 C04.1 R02.0 R02.0 R03.0 R02.0 R02.0 R02.0 R02.0 R02.0 R02.0 R02.0 R02.0 Authorized

Message

rgstToD request sent - Response received Authorized rgstToD request sent - Response received No Ranging Response received - T3 time-out No Ranging Response received - T3 time-out Ranging Request Retries exhausted No Ranging Response received - T3 time-out No Ranging Response received - T3 time-out No Ranging Response received - T3 time-out No Ranging Response received - T3 time-out No Ranging Response received - T3 time-out No Ranging Response received - T3 time-out No Ranging Response received - T3 time-out No Ranging Response received - T3 time-out

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1970-01-01 00:02:44 1970-01-01 00:02:42 1970-01-01 00:02:38 1970-01-01 00:02:34 1970-01-01 00:02:29 1970-01-01 00:02:27 1970-01-01 00:02:26 1970-01-01 00:02:24 1970-01-01 00:02:16

3-Critical 3-Critical 3-Critical 3-Critical 3-Critical 3-Critical 3-Critical 3-Critical 3-Critical

R02.0 R02.0 R02.0 R02.0 R02.0 R02.0 R02.0 R02.0 T04.0

No Ranging Response received - T3 time-out No Ranging Response received - T3 time-out No Ranging Response received - T3 time-out No Ranging Response received - T3 time-out No Ranging Response received - T3 time-out No Ranging Response received - T3 time-out No Ranging Response received - T3 time-out No Ranging Response received - T3 time-out SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period

Event Log has reached maximum size. Older log entries are lost.

Status | Signal | Interface | Addresses | Configuration | Logs | Help

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Cable Modem Status Signal Interface Addresses Configuration Logs Help

Model Name: SBV5122 Firmware Version: 22.2.3-SCM-07 Vendor Name: Motorola MTA Firmware name: SBV5122-22.2.3-SCM-07-SHPC Boot Version: 8.4.7 Hardware Version: 3 BCMA Software Version: 45.83 MIB Version: II GUI Version: 1.0 VxWorks Version: 5.4 Serial Number: 336164107760631403010018 Firmware Build Time: Feb 15 2010 06:38:34 This page provides an overview of the Modem Configuration Manager, and brief troubleshooting information. The help here is applicable only to the Cable Modem functionality. For help on the Phone functionality see the Phone Help Page.

The Modem Configuration Manager is divided into several pages, each with a unique purpose. To access any one of these pages, click on the appropriate link at the top or bottom of each page. To update the information while viewing these pages, press the Refresh button on your browser. Name Purpose The Modem Status Page provides information about the startup process of the Cable Modem. When you first access the Cable Modem, this page is displayed. The last line of the Modem Status Page gives the status of the Cable Modem. Under normal conditions this should read "Operational". If the last line does not read "Operational", a Standard Checkup should be performed. The Modem Signal Page provides information about the connection between the Cable Modem and the cable company. The Modem Interface Page provides information about the network addresses and status of the Cable Modem interface. The Modem Addresses Page provides information about the network connection between the Cable Modem and your computer. Also, it provides details about the connection between the Cable Modem and the service provider's computer systems. The Modem Configuration Page provides information about the current configuration of the Cable Modem. The Modem Logs Page provides diagnostic messages generated by the Cable Modem. It is intended for use by a qualified technician. The Modem Help Page provides information about how to troubleshoot the Cable Modem.

Modem Status

Modem Signal Modem Interface Modem Addresses Modem Configuration Modem Logs Modem Help

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Cable Modem Standard Checkup Check to make sure that the coaxial cable connecting your Cable Modem to the cable wall outlet is connected, and that the screws have been tightened. Check to make sure that the power cord on the Cable Modem is plugged into a wall outlet, and that the Power light on the front of the Cable Modem is on. If connection is Ethernet, check to make sure that the 10/100BaseT Ethernet cable between the Cable Modem and your computer is connected, and that the connectors have been pushed in until they clicked. For a 10BaseT connection, verify that the top Ethernet Link LED is on. For a 100BaseT connection, verify that both the top and bottom Ethernet Link LEDs are on. For both the 10BaseT and 100BaseT connection, the top LED should blink when there is Ethernet activity. If connection is USB, check to make sure that the USB cable between the Cable Modem and your computer is connected, and that the connectors have been pushed in until they are fully seated. Check to make sure that the Send, Receive, and Online lights on the front of the Cable Modem are on or blinking. If the lights are off and do not blink, reboot the modem by disconnecting and reconnecting the power plug in the back of the modem. Please consult the Cable Modem User Guide for additional information.

Status | Signal | Interface | Addresses | Configuration | Logs | Help

Copyright 1997-2005

http://192.168.100.1/cmHelpData.htm

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