Professional Documents
Culture Documents
Rev 1 version 1
The SQD team is aligned with the Sourcing Strategy Teams and is composed of members of Quality Assurance for all Clean Fuel USA facilities.
Rev 1 version 1
Vision/Mission/Goal
Vision: To build a foundation for world class quality through supply-based continuous improvement activities. Mission: To proactively drive supplier quality development to deliver quality materials and products on time and on target. Goal: the ultimate goal is to drive improved quality starting at the supplier, which drives continuous improvement and a lover total cost of ownership for all involved.
Rev 1 version 1
Have effective and timely processes in place to implement corrective action and quality improvements. Focus on continued quality improvement Have identified and available quality resources Share best practices Share data to reduce inspections Attention to audits and follow up actions Good communications
Below is a visual presentation of how the quality rating is derived and how the rating is communicated.
QUALITATIVE SERVICE RATING
QUALITY RATING
AUDIT SCORE
Quarterly Report
Improvement Plan
CAPA SCORE
Rev 1 version 1
Qualitative Service Rating The qualitative Service Rating measures supplier performance in four (4) different area on a scale of 1-5 (5 being the highest score). A copy of the evaluation form is available from the quality manager of CFUSA.
Area of Evaluation Criteria used for Evaluation QA representative designated QA contact information is provided and kept current QA is available when needed QA responds to CFUSA requests in a timely fashion QA meets key dates on or ahead of schedule QA is proactive in providing info to CFUSA when issues occur. Measures overall vendor interaction Information provided to CFUSA is detailed, accurate and complete QA is knowledgeable about CFUSA quality requirements QA consults with experts when they do not know an answer. Supplier has an efficient DMDO process Response time is reasonably quick Response is appropriate, applicable and complete RMAs are promptly sent when requested Willingness to help CFUSA investigate the best options Responds quickly when resolution is agreed upon Offers timely on-site rework assistance, as applicable Supplier utilizes results to improve performance Supplier generates ideas for quality improvement Supplier is open to SFUSA audits/visits Supplier actively sets goals to improve quality Supplier has formal performance measurement systems Supplier supports continuous improvement activities Supplier shares ledge on best practices/ideas
SQD/Strategic Activities
Accurate Information
DMDO/ADR
Continuous Improvement
Rev 1 version 1
Supplier Scorecard
The Supplier scorecard measures supplier performance using key supply chain metrics.
Why is it important?
The score received on the supplier scorecard is important because it determines whether the company will seek long term or short term relationships with the supplier.
Rev 1 version 1
Audit Score
Audit scores are taken from the audit checklist and can vary depending on the kind of audit that is performed.
There are four areas that are measures on a scale of 1 to 5 (5 being the highest):
1. Timely response 2. Effective Response 3. Timely Implementation 4. Demonstrated Control
What are the considered poor ratings and what happens if I have poor ratings?
Clean Fuel USA expects that its suppliers have an overall quality rating of 99% or higher. We know that this is an ambiguous target, so we are willing to partner with our suppliers to achieve this goal together. For suppliers with quality ratings of less than 99%, a quality improvement plan will be created to help the supplier work towards the goal. However, consistently poor ratings can also lead to a chance in the suppliers segmentation, which affects the business relationship between the supplier and CFUSA. For more information on segmentation, please refer to the quality manager.
Rev 1 version 1
*Please ask the quality manager for a copy sample. EVALUATION OF SUPPLIERS
Capability Rating
Clean Fuel USA evaluates a supplier's capability rating on whether the following factors are judged adequate to
manufacture product conforming to specifications and the potential exists for continual quality improvement. Management commitment to provide quality product with continuing emphasis on improvements in product quality. Quality systems and the extent to which they conform to Clean Fuel USA Quality System Requirements, or alternately ISO/TS 16949:2002. Capability, capacity, and condition of the suppliers physical manufacturing facilities and equipment. Deficiencies noted during a capability evaluation shall be discussed with the supplier at the time of the survey and could have an effect on future purchase negotiations and order placement.
Potential Suppliers
Clean Fuel USA may survey potential suppliers prior to placement of orders for product or related tooling. Order placement
shall be based on the supplier first obtaining a satisfactory capability rating.
Implemented September 9, 2011 www.cleanfuelusa.com Rev 1 version 1
Current Suppliers
Surveys to establish capability ratings may be initiated prior to placement of new business as a result of quality performance records or if the product differs significantly from the product previously purchased.
Supplier Surveillance
Suppliers are expected to participate in periodic appraisals of their quality control systems, record audits, and inspection of finished products. If required, the suppliers measuring and test facilities are expected to be made available to Clean Fuel
USA and Clean Fuel USAs customers. Suppliers must notify Clean Fuel USA of any major change in the organization such
as leadership, ownership, location, and or supplier modifications.
On-Time Delivery
This rating is based on delivering parts on the day they are due with an on-time window of up to five (5) working days early, zero (0) days late to an agreed upon schedule. Anything less than 100% on time shall deduct from the rating. Quotes are expected in 7 days. Engineering estimates for budgetary purposes are required within 48 hours. Part of the delivery rating shall be based on the responsiveness of quotes and other necessary business functions.
Cost:
Implemented September 9, 2011 www.cleanfuelusa.com Rev 1 version 1
Cost reduction targets are provided yearly by each buyer to your company. The percentage of accomplishment to target shall be valued in this category. Supplier Quality System Survey
Rev 1 version 1
Rev 1 version 1
Rev 1 version 1
Rev 1 version 1
Rev 1 version 1
Rev 1 version 1