Job Outline

Section one Date:

Job Title : Rooms Division Manager

Department : Rooms Division
Reports directly to : Resident Manager or General Manager

Supervises :

Front Office, Reservations, Housekeeping, Laudry, Business Centre,

Bell section, Telephone Operation, Gardening & Landscaping, Fitness
Centre.

Job Summary :

Is responsible fro providing supervision, leadership and direction to ensure the efficient,
effective and profitable operation of all departments that come under the responsibility of
Rooms Division.

Other Relationship :
Works very closely with all other Departments especially:
• Sales & Marketing
• Engineering

Other Relationships :
• Service standards
• Hotel clenliness and good repair
• Guest satisfaction
• Profitablity
• Human Resources
• Safety & Security
• Division Management
• Administration
Section Two
Key Areas Responsibilities
1 Service Standards
Ensures there are correct
service standars in all
areas of rooms Division.
2 Hotel Cleanliness and
Repair
3 Guest Satisfaction
Implements guest
recognition program.
4 Guest History
Ensure that Front Office
maintains proper guest
history.
5 Communication of Guest
Satisfaction
6 Profitability
a/ Prepares monthly
forecasts, revenues,
expenses and GOP for
Rooms Division.
b/ Budgeting
Prepares Operating budget,
Capital Expenditure and
Business Plan.
Position Description
Activities
• Monitors guest service standards on a daily
basic ensuring these are maintained to Mercure
Standards.
• Identifies areas for improvement and
implements appropriate training with person
responsible.
• Conducts formal hotel inspection weekly with
Housekeeping manager for all Public Areas
both inside and outside hotel plus a random
selection of hotel rooms and apartment
identifying areas for improved cleaning and
maintenance.
• Courtesy calls
• In-house courtesies
• Meets and greets all VIP’s
• Handles complaints personally
• Continues with Guest Comment Program
• Randomly checks the system
• Improves the system
• Provides guest History information to General
Manager, Front office, Sales & marketing and
any other relevant personnel.
• Displays analysis of guest questionnaires
• Communications to staff during various
metings.
• Formulates appropriate action plans
• Collactes and analyses forecast from Front Office,
Housekeeping, Laundry and other areas under
Rooms Division.
• Reviews rationale with Department heads.
• Consults with Sales & Marketing and Reservations.
• Submit to General Manager.
• Collates and analyses budget from Rooms Division.
• Reviews key assumptions.
• Consults with Sales & Marketing action plan.
• Submit to General Manager.
 Key areas Responsibilities
6 c/ Profit Improvement
Reviews financial results
and develops plans to
boost ARR and
occupancy
7 Human Resources
a/ selection Interviewing
Conducts selection
interviews for all Rooms
Division position
including internal
promotions.
b/ Succession Plan
Ensures effective
implementation of this
program in
RoomsDivision.
c/ Training
Ensures there is a proper
training schedule
prepared by his
Department / Section
Heads.
d/ Performance Appraisal
Conducts performance
Appraisal for all
HOD/Supervisors in
Rooms Division.
8 Safety and Security
Ensure that alll Rooms
Division HOD’s /
Supervision are fully
aware of the Safety and
Secuirity procedures.
Activities
• Review ARR and occupancy monthly.
• Analyses variances
• Develops and implements appropriate action
plans
• Constantly consults with Sales & Marketing
and reservations.
• Liases with Personnel Manager
• Makes recommendations to Personnel manager
and General Manager.
• Liase with Personnel Manager
• Identifies potential candidates
• Recommends appropriate developmental
program.
• Goes through schedule
• Makes improvements
• Identifies training requirements
• Liases with Personnel Manager and Regional
Training Manager.
• Personally conduct some training.
• Reviews training standards of HOD’s and
supervisors in Rooms Division.
• Distributes Accor Specified forms
• Conducts interview
• Set goals and reviews achievements
• Ensures all HOD of Rooms Division conduct
appraisal fro all Department employees.
• Guest Safety and Security procedures.
• Emergency and Safety procedures.
• Computer breakdown procedures.
• Lost and found procedures.
 Key areas Responsibilities Activities

9 Division management
Ensures proper • Develops quality assurance programs
maintenance of Rooms, • Conducts regular quality assurance checks
Public Area and related • Liases with engineering on defects
facilities in line with the
hotel.
10 Administration
a/ meetings • Morning briefing
Conducts and attends • Operations Meeting
relevant meetings. • P & L Review Meeting
• Engineering Meeting
• Sales & marketing Meeting
• Executive Meeting Division Management
b/ Reports
Ensures accurate and • All Accor and property ralated reports.
timely submission of all
reports.

The above key areas, responsibilities and activities reflect the items considered necessary
to describe the principal functions of the job identified and shall not be contrued as a
detailed description of all work requirements that may be inherent in the job.