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Southeast Forum FAQ 3.121 Motorola Info

This Section
Explanation of the lights on the Motorola 2210 How do I setup a Motorola 2210 modem with a generic thirdparty router? I use a Motorola and another router and I can't access the Motorola interface. How do I set the Motorola 2210 modem to an Always On Connection? How do I access the 2210 line stats and event logs? What do the numbers mean? How do I properly setup a Motorola 2210 modem with a Linksys router? How do I set a Motorola 2210 to Bridged Ethernet mode Motorola/Netopia 2210 Motorola 2210-02-1006 General

How do I setup a Motorola 2210 modem with a generic third-party router?

This FAQ is for configuring a BellSouth supplied Motorola/Netopia 2210-02-1006 with a generic third-party router that isn't specifically covered in the existing FAQs. If you have a router that is covered in the FAQs, I suggest you use that FAQ. This initial setup is all that is needed to configure and connect your generic router based network for FastAccess DSL. Any additional setup for features like DHCP IP ranges, port triggering, etc is out of the scope of this FAQ. This FAQ has 4 Major sections: Section 1 - Overview Section 2 - Motorola/Netopia 2210 modem configuration Section 3 - Third party router configuration information Section 4 - Connections and power up

Section 1 - Overview

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Info The best configuration for networking a router with the How do I properly setup a Motorola 2210 is to set the 2210 to "Bridged Ethernet" mode Motorola 2210 with a Linksys and allow the third-party router to do the routing and DHCP wireless router? functions. The 2210 is also a router with full DHCP functions Does resetting the Motorola and may not function correctly when connected directly to 2210 put it in bridged ethernet mode? another router. Not changing the modem to Bridged Ethernet How do I properly set up a will result in double NAT'ing, increased latency, possible IP Motorola 2210 with a Netgear conflicts, or possibly a network that doesn't work at all. router? Before proceeding both the 2210 modem and thirdHow do I enable IP Passthrough party router must be reset to default. Despite what the on a Motorola 2210? help desk tech tells you, resetting the modem does not put Can I set up the Motorola 2210 it into Bridged Mode. without using the Installation CD? The BellSouth Installation CD and Connection Manager are How do I set up a Motorola not required to use this configuration. 2210 with a DLink router? The third-party Installation Wizard CD should not be used in How do I setup a Motorola 2210 this configuration. with a Wireless Access Point? Since BellSouth assigns static IPs via your username the How do I set up a Motorola configurations shown are applicable to both dynamic and 2210 to work with a hub or single static IP customers. switch? You must connect the 2210 directly to the computer's NIC How do I set up the Motorola 2210 to use the native Windows to make the necessary changes before you connect the router, XP PPPoE Client because you will probably be unable to access the modem Motorola 2210 HTML-Based interface after you connect the router. The reason is that the Menu Simulator modem interface is 192.168.1.254 which is a local IP. By default, most routers do not have the capability to route a local IP out of their WAN port (where the 2210 is connected). Additionally, they may be on completely different subnets. After you have made the changes to the 2210 you can then connect the router and configure it for use with FastAccess. There are several alternatives around this problem. One method involves extra equipment (second NIC and a hub) and major configuration changes. The second method requires you to utilize the router as a simple switch and use the 2210's PPPoE and DHCP functions. Click here for more information. If you encounter any problems simply reset the 2210, connect it directly to your NIC, restart

your computer, log into the interface, and start over again.

Section 2 Motorola 2210 Configuration

Step 1 Verify that NIC cards (wireless or wired) are set to "Obtain IP Address Automatically". Completely power down the 2210 and the computer(s). Power up the modem and press the reset button on the back of the modem. After the modem has fully initialized connect the 2210 to the NIC and then power up the computer. Step 2 Open a browser session and enter "192.168.1.254" in the address field to access the 2210 GUI interface. Step 3 Enter your BellSouth Username followed by "@bellsouth.net" in the User ID field. Enter your BellSouth Password in the Password field. Re-enter your BellSouth Password in the Confirm Password field. Click on Next. Update the Auto Calender Update Configuration as desired and click Next. The modem will try to initiate a session and then return to the main menu. Step 4 Click on Broadband DSL Line from the top menu. Click on Configure Connection from the right menu. Select "Bridged Ethernet" from the Protocol pull down. Click on Save and restart the connection at the bottom. This will automatically restart the modem and the interface will return after the changes are saved. Note: functions like NAT, DHCP, IP Passthrough, and username and password will be disabled or irrelevant and can not be selected. After the modem has restarted, power down both the computer and the modem then physically disconnect the 2210.

Section 3 - Third-Party Router Information

Step 5 After the PC is powered down connect one of the router LAN ports to the computer NIC and power up the third-party router and then the computer. Step 6 Open a browser session to access the router interface as per the router's user guide. Even though the interface will vary from router to router you must use the following configurations as a basic rule: - Select Obtain an IP address automatically. Important Note: Use Obtain an IP address automatically even if you ordered a static IP. - Select PPPoE connectivity. Do not select any other choice, even if you have a static IP. - Enter your BellSouth Username followed by "@bellsouth.net" - Enter your BellSouth Password - Select "Keep Alive" or "Always On" (if available) - Set "Maximum Idle Time" to "0" which is similar to "keep alive" and "always on" (if available) - Select a redial or reconnect period of "180 Seconds" (if available) - Enter "1492" in the MTU Field (if available) - Save your settings (which will probably restart your router)

Section 4 - Connections and Power Up

Step 7 Power everything down and physically connect the 2210, wired or wireless router, and any computer(s).

Pictures by Andy Houtz

Step 8 Power up the network equipment in this order: 1) Motorola 2210 Modem (wait for DSL synch) 2) Third-party Router 3) Computer(s) Open a browser session and go surfing! Important Additional Information The 2210 has an "Internet" light that is green whenever there is an active PPPoE session initiated by the Motorola. Since you are using the Netgear to establish the PPPoE session the light will stay off. This is normal. You should check your tweak settings to optimize your new network. Reminder: If you are required to change your MTU, make sure that it is identical on all equipment (PCs and routers) in the network. Cool Stuff An online, html-based menu simulator program is available here. The simulator recreates the Motorola 2210 user interface and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem.
Andy Houtz

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got feedback? Thanks for making this article. It is really helpful and allowed me to connect my router to my DSL modem. After countless hours of searching, this was the only article that gave any correct information on setting up modem-router connections.

2009-11-05 11:23:36 As an alternative to "Bridge" mode, why not just using :"Let LAN device share Internet address?" --- Click "Yes,use ip public address" ? -- that way the modem can continue to do the PPOE, instead of having the router do it ? Thanks, Curt -- curt_wells@yahoo.com 2009-02-03 18:54:35 I just went through this nightmare with AT&T. I have been a BellSouth DSL customer for 10 years and the last 3+ years have been using the Netopia 2241 which worked just fine. It began to die about 2 weeks ago on an intermittent basis. All along, I have been using my normal account password with the Netopia and it worked great. Now moving to the Motorola 2210, Nothing seemed to work at all, whether I was direct connect or via my Netgear WPN824v2(with the Motorola in Bridged Mode). The DSL showed as UP and the Connection would show as UP, however, the DNS servers was only one showing with a strange 139.xx.xx.xx. Also, I would get redirects on web pages that there appeared to be some problem with my password and there was a conflict. Finally, I was able to get to the Local I&R Manager who sent over a Tech that I met 3-4 years ago and in 5-10 minutes he found the problem. AT&T is now moving all customers to a New "Network" Password. This has nothing to do with email which is now separate from the Network Password. He made a phone call, retrieved my new N/W Password, we hooked up the Motorola to my PC, and surprise everything worked. Then I set this to Bridged Mode, Hooked up the Router so now I am PC-Netgear---Motorola---AT&T Network connected. Logged into the Netgear, added my Username and "Network Password" and it WORKS!!!!!!!!!!!!! Ken Ray kennethray@bellsouth.net 2010-08-11 13:31:56 This absolutely works. You saved my life. 2010-01-06 12:21:58 by FAQFixer last modified: 2008-11-11 14:43:42
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