Akshay Vikas Dabir

OBJECTIVE

Tel : 9921797378 Email : avd2002dva@yahoo.co.in akshay.dabir1@wipro.com Permanent Address : N-78, New Snehnagar, Wardha road, Nagpur -440015

Seeking a position within Operations Management where a proven record of success will be utilized and further developed. PROFESSIONAL SUMMARY

Currently working with Wipro Technologies. (McGraw-Hill Project) Completed B.E (Electronics Engineering) from G.H.Raisoni College of Engineering, Nagpur University in 2006 with an aggregate of 66.18%. Completed Diploma in Electronics & Telecommunication from Shri. Datta Meghe Polytechnic, Nagpur under MSBTE in 2003 with first class 70.29%. Completed secondary education from Jupiter High school, Nagpur.

SKILLS

Networking and Wintel Admin Skills.

Programming Language Operating Systems

: :

C-language, VB, HTML, JAVA ( J2SE, J2EE ) and MySQL. Windows XP, Windows Vista, Windows 7.

PROJECTS Wipro Technologies, Chennai (CDC2) Project name: McGraw-Hill Companies (Service Desk) Experience of 23months of 50months. Job Role :

I am a part of Wintel Admin team (Level 2)

Function as Project Engineer to resolve technical issues and provide assistance through Remote Desktop and Remote Assistance for dealing with issues for Microsoft Exchange Server and Virtual Private Network (VPN) and task of efficiently provisioning support for different domains for active directory, Network Drives for McGraw-Hill Global Operations & Infrastructure.

Administrating & Monitoring Good Link and Blackberry Server Console Responsible for Providing Technical Support to the Customers about the Hardware and the Software

Additional Responsibilities: Shift lead for after hour (Team strength of 4 Project engineers) Monitoring and co-ordinate schedule maintenance and outages at any McGraw-Hill site, with onsite technician and clients.

Monitoring and resolution of URGENT and HIGH tickets on Remedy Application. (Includes opening Bridge calls, taking ownerships of sev1 issues) Except giving resolution over calls, I have been given responsibility for web tickets, email tickets.

Wipro BPO, Kolkata and Hyderabad - Experience of 11months of 50months Project Name: HP (Laptop Technical Support) Job Role:

Troubleshooting technical issues for HP Laptops. Responsible for Providing Technical Support to the Customers about the Hardware and the Software Issues (Windows 98, ME, and XP/Vista Troubleshooting). Ensuring positive customer experience on every call. Ensuring resolution on every technical issue on every call Additional Responsibility: Accepted responsibility to work as a level 2. (Take escalations and work on inbound agents pending cases) Wipro BPO, Pune - Experience of 16months of 50months Project Name: Windstreem (ISP) Job Role: Frontline agent for all technical issues related to user laptop, desktop. Issues with their home LAN or wireless networks. Additional Responsibilities: Subject Mater Expert (SME), responsible for leading 8 to 10 frontline agents. Responsible for their CSAT and FCR scores, including all other internal and client parameters. During Diploma Title : Automatic Temperature Controlled Fan with Remote Description : Temperature plays a major role in today industrial processes. In this project we are designing a system which can switch ON/OFF the fan according to temperature of respective device. This is achieved by the temperature transducer AD590 which convert temperature into its equivalent electrical output. During Engineering Title : Air Craft Simulation using LABVIEW software Description : In this project we are using LabView software, is a icon based programming tool, project is all about controls which are placed in cockpit of aircraft, we are making such a software which will virtually show the scenario of controls on monitor. Title : Restaurant Information System Customer Module And Clients

Description : In this project we are using JAVA programming language. In this project total 3 modules are involved, one customer module, secondly manager module and last one client module. In this project we created each interfaces(front end), then creation of databases and connectivity between them. We have used lots of concepts of JAVA programming and learnt more than that.

EXTRA CURRICULUM ACTIVITIES

Project Participation (Intercollegiate Event) College : G.H. Raisoni Co.E Event : GEEK-O-MANIA 06 Project : Aircraft Simulation using LABVIEW software

PERSONAL INFORMATION Name Mailing Address : Akshay Vikas Dabir : c/o. Atul Dawkhare, A-604, Geetganga Society, Near Medipoint Hospital, Aundh, Ganeshkin Road, Pune - 411027 Valid up to : : : : : : : : 13/7/2016

Passport No.

: F 9066092

Hobbies Language known Age Sex Date of birth Marital Status Nationality DECLARATION

Playing Cricket, Football, Billiards, Listening Music English, Hindi, Marathi. 27 years old Male 5th June, 1984 Un-Married Indian

I consider myself familiar with electronics and networking aspects and computer efficiency. I am also confident of my ability to work in a team and prove my presence. I hereby declare that the information furnished above is true to the best of my knowledge.

Place :

Date :

Signature (AKSHAY DABIR)