Galileo e-Learning

User Guide
A guide to using the Galileo e-Learning system GN 753

Acknowledgement: 2006 Galileo International. All rights reserved. All Travelport logos and marks as well as all other proprietary materials depicted herein are the property of Travelport and/or its subsidiaries. Copyright 1999-2006. All rights reserved. For questions or comments, please send a message to customer.education@galileo.com including this reference:

Galileo Number GN 753v2.0

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Contents
Contents ........................................................................................................................................................... 3 Galileo e-Learning ........................................................................................................................................... 4 Logging in to Galileo e-Learning ................................................................................................................... 4
Exploring the Galileo e-Learning Home Page.................................................................................................................................6 Searching for Courses ......................................................................................................................................................................7 Searching by List of Courses...........................................................................................................................................................7 Searching by Category ....................................................................................................................................................................7 Searching by Keyword.....................................................................................................................................................................9 Icons .................................................................................................................................................................................................10

Working with Self-paced Online Courses ................................................................................................... 11

Hardware Requirements................................................................................................................................................................11 Registering for, and Launching, Self-paced Online Courses......................................................................................................11 Registering for Self-paced Online Courses (Cont.) .......................................................................................................................12 Navigating Self-paced Online Courses..........................................................................................................................................13 Updating Your Profile......................................................................................................................................................................14 Setting Your Preferences...............................................................................................................................................................14 Viewing a Transcript........................................................................................................................................................................15 Frequently Asked Questions U.K. Ask Galileo........................................................................................................................16

Appendix

Curricula and Courses Completed......................................................................................... 18

Moving to Galileo ...........................................................................................................................................................................18 Galileo Basic Ticketing ..................................................................................................................................................................18 Booking Hotels using Viewpoint ....................................................................................................................................................18 Booking Cars using Viewpoint .......................................................................................................................................................18 Client File.......................................................................................................................................................................................18 Further Ticketing Solutions ............................................................................................................................................................18 Independent Courses ....................................................................................................................................................................18

Revision
0.1 1.0 1.4 1.5 2.0

Status
DRAFT Issue Issue Issue Issue

Date

Update Summary
Initial production of Document

Feb 2007 Mar 2007 April 2007

Initial transfer to Travelport branding Prototype for STS7.2 upgrade STS7.2. Upgrade version

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Galileo e-Learning
Galileo e-Learning is a learning management system, which you can access via the Internet anytime, anywhere. When you log in to Galileo e-Learning you can register for self-paced online training. You can monitor the progress of your learning and chart a path to achieving expert proficiency in the Galileo system.

Logging in to Galileo e-Learning

Use the following steps to log in to Galileo e-Learning through the Galileo Training Services Portal 1. On your Web browser go to: http://support.galileo.com/SGC/LMS/ and click on your country name from the list

2. Enter your agency pseudo city code and PIN, select the language and click Login. Refer to your country Galileo Web page or your Galileo Executive to find out how to get a PIN in your country.

Note: each country Log in page may be slightly different in appearance.

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GN 753 Galileo e-Learning User Guide

3. The Galileo Sign-on screen appears.

Enter your Galileo sign-on without the SONZ or SONZD prefix, and your initials, and click Continue. For example, if your sign on is SON/Z9999, and your name is Tina Thomson, type 9999 into the Galileo Sign-on field, and tt in the Your Initials field. Note: once you have used initials, always use the same ones on subsequent sessions, otherwise you will not be able to access your previous training transcripts.) 5. If you are signing on for the first time, the Registration screen appears.

Complete the Registration screen and click Register to reveal the Galileo e-Learning Home page.

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Exploring the Galileo e-Learning Home Page

The Galileo e-Learning Home page offers several features including: Callout 1 2 3 4 5 6 7 8 9 Feature Date Time Help and Log Off Learn menu Location path Search Getting Started My Favourites Current Training Course List Description Local Date and Time and confirmation of the name you have entered as your User Name. Helps you to perform tasks in the learning management system. Plus the Log Off location. Links you to your training schedule, reports, and more. Pinpoints where you are. Click to navigate to a previous screen. Enables you to search for other courses not shown on the homepage. Supplies you with links to perform basic tasks and/or lets you change your profile and preferences. Supplies you with links to your favourite courses. Courses for which you have registered, but have not yet completed. Market Specific links to each of the preferred courses for your market.
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Searching for Courses

Each Home Page will have a list of the most useful courses in your market that you may want to study. The main ways to search for other courses that may be available is by : The Homepage list of courses Category and Keyword

Searching by List of Courses

Initially all of the courses available to agents in each market will be listed on the Home page, so you start with a list of all courses. You can then scroll down this screen and click on the course you wish to take.

Searching by Category
As more courses are added to the system, there may come a time when there are too many courses to place on one Homepage. Then you can search for your required course by using Categories and/or a Keyword. At the bottom of the screen there are links to other courses, grouped into categories, which are available within the system. Care must be taken when using these categories, as many may be relevant only to classroom courses in other markets.

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Select the Galileo System Category, which will reveal a number of sub-categories:

Choose the relevant category to see a list of all the courses. Currently the Galileo self-paced eLearning courses are categorised by the language of the course.

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Searching by Keyword
If you know a full or partial course title, an easy way to search for courses is by entering a keyword in the Search option on the body of the Home page. You can also search by topic name. Use the following steps to search for a course. 1. In the Search box, type a keyword. You may use an asterisk before and/or after the keyword as a wildcard to find course names that begin, end, or contain that keyword.

2. Click Go. A list of courses containing the keyword appears.

From the list of courses you can: Click Next to see more courses (if there are more than 10 found by the search). Perform a new search. Click a course name for a Course Summary, to view upcoming courses, or to register for a course.

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Icons
The following is a description of the icons that you may see on a search result. Icon Description Click the star file to add a course to My Favourites. Self-paced online course. or

Classroom course. (not currently available to EMEA agents) Instructor-led online course. (not currently available to EMEA agents) LAUNCH a course for which you have already registered.

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Working with Self-paced Online Courses

These highly interactive courses provide instruction and practice with real-life scenarios to enhance your skills and improve your productivity. In addition to registering for courses in Galileo e-Learning, you can take the courses here and check your progress.

Hardware Requirements
Because Galileo e-Learning is accessed through the Internet, the hardware requirements are minimal. PC with Internet access (Cable modem, DSL or network connectivity preferred) Pentium processor 128 MB RAM VGA-compatible 1024x768 display or higher Internet Explorer 4.01, IE 5.02, ID 5.5, IE 6.0 or Netscape 4.x versions above 4.79 Microsoft Windows 98, ME, NT 4.0 SP6a, 2000 SP2, or XP Plug-ins required Adobe Acrobat reader and Macromedia Flash player

Registering for, and Launching, Self-paced Online Courses

Use the following steps to register for a self-paced online course. 1. From the homepage; click the course name, and then Register Myself

or from the Search results list, click the Register button.

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Registering for Self-paced Online Courses (Cont.)

2. The Registration request screen appears.

The system is set up to allow a choice of different course dates for classroom courses as well as the self-paced e-Learning courses. Therefore when you reach this screen when selecting a self-paced course, there is no need to select an option, just click the Submit button. The Registration confirmation screen appears.

To launch the course and start your training, click Launch. (Note: we are planning to enhance this symbol in later versions of the system to make it more obvious!) Note: Once you have registered for self-paced online courses, they appear in the Active Training section on the Home page.

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Navigating Self-paced Online Courses

The self-paced course interface includes the following features. Feature Title bar Navigation Panel Description Includes topic name. Enables you to quickly access any lesson on a course. Let you interact with the course by taking notes, highlighting text, bookmarking a topic, and adding links to Web pages. Allows you to check the percentage of the course youve completed. You can then click Progress to jump to a different topic in the course. Gives definitions for terms discussed in the course. You can also click the red underlined words in the text to see the definition. Allows you to exit the course and check your progress. Exit Click the Next button to see the next step on the topic you are viewing, or Previous to go back. If no Next or Previous buttons appear on the page, use the course forward and course back arrows to move forward or back.

Study Aids

Progress

Glossary

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Updating Your Profile

You can update personal information, such as email address and phone. Use the following steps to update your profile. Click the Profile button on the top right corner of the Home screen, or from the Getting Started box on the left of the screen. The Profile screen appears. Update any fields you need to complete and click OK.

Setting Your Preferences

You can customise the way information appears in Galileo e-Learning. Use the following steps to set your preferences. Click the Profile button on the top right corner of the Home screen. Click Preferences on the top right side of the screen. The list of preferences appears.

1. Change the time zone, if necessary, to a city in your time zone so that all online classes appear at the time they are taking place in your location. 2. Check the options, such as Getting Started, that you want to appear on your Home page. 3. For each selected option: a) Select the number of links that you want to include. b) Check the View collapsed box if you want to collapse the option. A collapsed view requires you to click the open button to display all links. 4. Click OK.

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Viewing a Transcript
A transcript is a printable report that shows your training progress. You can view the status of current, and completed courses. From the Learn menu, click Learning Activity Reports, Training Transcript.

Response

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Frequently Asked Questions U.K.

Ask Galileo

We are constantly monitoring the way Galileo e-Learning operates and always try to help you to find your way through the training quickly and easily. There may be times when you encounter difficulties and do not know what to try next. The quick, easy step is to refer to the Galileo Knowledgebank - Ask Galileo! Step 1 Step 2 Go to the Galileo UK website http://www.galileo.com/galileo/en-gb/?cc=y

Access the Ask Galileo site by clicking the link from the front page:

Step 3

Register for the service and away you go !

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Alternately, click on the link to Trouble shooting Guide on the right hand side of the Training page within the galileo.co.uk site.

You will taken to a document with helpful hints to assist in your learning experience

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Appendix
Moving to Galileo
1 2 3 4 5 6 7 8 9

Curricula and Courses Completed

Get Started with Galileo Check Availability and Sell Flights Build a Booking File Add Passenger Services Work with Itineraries Retrieve and Change a Booking File Price an Itinerary Display Fares and Rules Manage Booking Files on Queue

Galileo Basic Ticketing

1 2 3 4 Issue a Ticket Working with Ticketing Modifiers Working with Tour and Net Remit Modifiers Build Manual Fare for Ticket Issuance

Booking Hotels using Viewpoint

1 2 3 4 Reference Sell Hotels using Viewpoint Direct Sell Hotels using Viewpoint Modify and Cancel Hotels using Viewpoint Use Maps in Viewpoint

Booking Cars using Viewpoint

1 2 3 4 Reference Sell Cars using Viewpoint Direct Sell Cars using Viewpoint Modify and Cancel Cars using Viewpoint Car Description and Index

Client File
1. Retrieve a Client File 2. Moving Client Files.

Further Ticketing Solutions

1 2 3A 3B 4 5 Working with Electronic Tickets Fallback and Recovery Exchange Tickets ATB Exchange Tickets OPTAT Automated MCOs Set up and Control

Independent Courses
Getting Started with E-Learning Galileo Professional Assessment Galileo Quick Hits. A Series of 10-minute courselets: 1. Calculate Automatic Refunds; 2. Auto Refund Mask; 3. E-Ticket revalidation; 4. Exchange Ticket Fare calculation; 5. Fallback and recovery; 6. Fare Quote with specified Fare Basis. Curricula as far as Further Ticketing Solutions 2, are also available in French, Spanish, German and Italian.

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