Course Outline Course Title: Total Quality Management Instructor: Dr.

Shafiq Ahmad Course Code: MGT411 E-mail: s_ahmad@yu.edu.sa

Hours per week semester Credits Contacts 3 3

Prerequisites
QMGT 301 and QMGT 302

Course Description
This course focuses on the management culture, philosophy, practices, and processes necessary to develop a total quality orientation. The course bridges quantitative, behavioral, and strategic concepts for designing organizations to be dynamic, integrated systems whose outputs are monitored for quality and continuously improved.

Course Objectives
1. 2. 3. 4. To provide the future manager with a solid foundation in the concepts of Total Quality Management To provide practical approaches and skills necessary for successful institutionalizing of TQM as part of an organizations culture and operational mode of management To gain an understanding of the economics of quality, quality planning process, quality organizational culture and various problem-solving techniques to quality To enable students to describe the history and development of TQM and Six Sigma, models for the implementation of the sub-components of Total Quality Assurance (TQA) and management technologies of TQM

Evaluation Procedures Home Works and Classs Participation: 15% Quizzes: 25% Mid-Term Exam: 20% Final Exam: 40%

Learning Resources
1. Required Text(s): i. Evans, Management and Control of Quality, 6th ed. South-Western 2001 2. Essential References on Quality Management: 1. Crosby, Philip B. Completeness: Quality for the 21st Century. New York: Dutton, 1992. 2. Deming, W. Edwards. Out of the Crisis. Cambridge, Mass.: Massachusetts Institute of Technology, Center for Advanced Engineering Study, 1986. 3. Juran, Joseph M., and Frank M. Gryna. Jurans Quality Control Handbook. 4th ed. New York: McGraw-Hill, 1988. 3- Recommended Books and Reference Material (Journals, Reports, etc) 4-.Electronic Materials, web sites etc: http://yec.alyamamah.edu.sa/

Course Contents:
Week 1 -2 Overview of Quality and Total Quality Management READ: (1) Text, Chapter 2 2-3 The TQM Gurus: Crosby, Deming, and Juran READ: (1) Text, Chapter 3 FFR1: (1) Crosby, Completeness
(2) Deming, Out of the Crisis (3) Juran & Gryna, Jurans Quality Control Handbook

LECTURE TOPIC/READINGS

The Malcolm Baldrige National Quality Award (MBNQA): Overview, Quest for Excellence Video. READ: Text, Chapter 4 First Quiz

MBNQA: Criteria for Performance Excellence (Continued) and Winning Through Baldrige Video READ: NIST, MBNQA Criteria for Performance Excellence

6 Customer and Market Focus READ: 7 Tools for Process Management READ: 8 Leadership and Strategic Planning READ: 9 Process Management READ: 10 Human Resource Focus READ: Text, Chapter 7 Text, Chapter 8 Text, Chapter 5 Mid-Term Exam Text, Chapter 9 Text, Chapter 4

1FFR = For Further Reading (recommended, but not required, for those who wish a more in-depth treatment of the subject matter).

Week 11-12

LECTURE TOPIC/READINGS Measurement and Strategic Information Management READ: Text, Chapter 10 Second Quiz

13-14 15-16

The ISO 9000 Standard for Quality Management Systems READ: Text, Chapter 11 Building and Sustaining Total Quality Organizations READ: Text, Chapter 11 and Team discussions for TQM applications in local context and Course wrap-up