Operating Manual

Software

SystemDiagnostics

Congratulations, you have decided to buy an innovative Fujitsu product.

The latest information about our products, tips, updates etc. can be found on the Internet at: http://ts.fujitsu.com For automatic driver updates, go to: http://support.ts.fujitsu.com/com/support/index.html Should you have any technical questions, please contact: Our Hotline/Service Desk (see the Service Desk list or visit: http://ts.fujitsu.com/support/servicedesk.html) Your authorised distributor Your sales office

We hope you really enjoy using your new Fujitsu system.

Copyright Fujitsu Technology Solutions 10/06 Published by Fujitsu Technology Solutions GmbH Mies-van-der-Rohe-Strae 8 80807 Munich, Germany Contact http://ts.fujitsu.com/support All rights reserved, including intellectual property rights. Subject to technical alterations. Delivery subject to availability. No warranty is offered or liability accepted in regard of the completeness, correctness, or current applicability of any data or illustrations. Brand names may be protected trademarks of the respective manufacturer and/or protected by copyright. Use of these by third parties for their own purposes may constitute an infringement of the holders' rights. Further information can be found at "http://ts.fujitsu.com/terms_of_use.html"

SystemDiagnostics
Operating Manual

SystemDiagnostics Overview Installation/deinstallation of SystemDiagnostics Analysis Eliminating Errors

3 4 5 7

Microsoft, MS, Windows XP, Windows Vista und Windows 7 are registered trademarks of the Microsoft Corporation. All other trademarks referenced are trademarks or registered trademarks of their respective owners, whose protected rights are acknowledged. Copyright Fujitsu Technology Solutions GmbH 2010 All rights reserved, including rights of translation, reproduction by printing, copying or similar methods, either in part or in whole. Offenders will be liable to prosecution and payment of damages. All rights reserved, including rights created by patent grant or registration of a utility model or design. Delivery subject to availability. Subject to technical alterations.

Contents

Contents
SystemDiagnostics Overview ........................................................................................................... 3 Installation/deinstallation of SystemDiagnostics............................................................................ 4 Prerequisites ................................................................................................................................ 4 Installing/deinstalling SystemDiagnostics..................................................................................... 4 Analysis............................................................................................................................................... 5 Performing the analysis................................................................................................................ 5 Results ......................................................................................................................................... 5 Eliminating Errors .............................................................................................................................. 7 Notational conventions ......................................................................................................................... 8

Fujitsu Technology Solutions

Contents

Fujitsu Technology Solutions

SystemDiagnostics Overview

SystemDiagnostics Overview
SystemDiagnostics is a diagnostic tool that helps you find and eliminate problems on your computer. There are four functions available to you for this purpose: Quick analysis In this quick test, all the hardware components on your computer are tested in a short time (approx. 5 minutes).

Detailed analysis This test routine is used for in-depth testing of the hardware components. The test lasts several hours.

User-guided analysis This test routine is used to test various hardware components. During the process, the tests require input and assessments by the user.

Computer details This function provides information about the computer on which SystemDiagnostics is installed.

Fujitsu Technology Solutions

Installation/deinstallation of SystemDiagnostics

Installation/deinstallation of SystemDiagnostics
Prerequisites
One of the following operating systems must be installed for the installation of SystemDiagnostics: Windows XP with Service Pack 2 or higher Windows Vista Windows Server 2003 Windows 7

Installing/deinstalling SystemDiagnostics
How to install SystemDiagnostics: Double-click on the file SystemDiagnostics_setup.exe. Follow the instructions on the screen.

How to deinstall SystemDiagnostics: or Select Deinstallation in the program group SystemDiagnostics. Deinstall the program with the help of the Windows functions (Control Panel/Add or Remove Programs).

Fujitsu Technology Solutions

Analysis

Analysis
There are three analysis options: The quick analysis is used to test the hardware components of your computer in a short time. The detailed analysis is used for in-depth testing of the hardware components of your computer. The test can lasts several hours. The user-guided analysis is used to test additional hardware components of your computer. These tests require input and assessments by the user.

In all three cases, the results of the test are displayed. If problems have occurred, you are shown options for resolving them.

During the test, the screen may flicker or become darker. If the CD/DVD drive is to be tested, please insert a functioning CD/DVD (not an audio CD).

Performing the analysis

How to perform the analysis: Start SystemDiagnostics. In the navigation, click on the Quick analysis or Detailed analysis or User-guided analysis symbol. To view the result of the last analysis, click on Last Result in the navigation bar. Select the hardware components you want to test by clicking on the appropriate checkboxes to mark or unmark the required entries in the list. To abort the test, click on the Cancel symbol/entry in the status line. Start the analysis by clicking on the Click here to start the test symbol/entry. The analysis is started. The following information is displayed in the dialog window: the status of the tests for the selected hardware components the progress of the test for the current component the total time taken for the tests.

To interrupt the test, click on the Pause button. The test is interrupted and can be re-activated with the Continue button. To stop the test of a previously selected component, click on Skip test. To stop the ongoing analysis, click on Cancel all tests.

Results
The results of the analysis are automatically displayed as follows: The hardware components which were tested without any errors are displayed. If it was not possible to test a hardware component, these components are listed first. If an error occurred in a hardware component, this is shown first in the list.

Fujitsu Technology Solutions

Analysis

Fujitsu Technology Solutions

Eliminating Errors

Eliminating Errors
Hardware components have undergone the test without any problems Hardware components may undergo the test without problems but your system still only functions with errors. Or Or Start the User-guided analysis to test other components. Start the Detailed analysis in order to pinpoint the errors. Check the configuration of your software. Some software products may interfere with each other.

Hardware component could not be tested If it was not possible to test a hardware component, you are shown possible reasons why the test was not possible. Eliminate the causes and test the component again by selecting the specific component in the list of hardware components to be tested.

Hardware component is faulty If a hardware component is faulty, a distinction is made between two error types: Errors you can correct yourself Errors you can correct with the help of the customer service centre

Errors you can correct yourself Click on the lamp symbol of the faulty component. A new dialog window opens with information on how to resolve the problem in the faulty component.

Errors you can correct with the help of the customer service centre Make a note of the displayed DIFS code and the displayed serial number of the faulty component. Click on the lamp symbol to obtain more information. A new dialog window opens with a list of customer service telephone numbers which you can call to receive help for the hardware problem.

Fujitsu Technology Solutions

Eliminating Errors

Notational conventions
The following symbols and fonts are used in this manual:

!
i
This font This font This font "Quotation marks"

indicates information which is important for your health or for preventing physical damage. indicates information and tips which are important for the proper use of the system. indicates an action that you must carry out. indicates screen displays. indicates text which must be entered with the keyboard. indicates commands or menu items. indicate names of chapters and terms that are being emphasised.

Fujitsu Technology Solutions