Overview to ISO 9001:2000

(A two day workshop)

The need for software companies, to be identified as one that delivers Quality products and
services to its customers, has always been there. More so because the customers and buyers
across the globe prefer dealing with a company which has been certified or assessed by a third
party for their approach to Quality and process framework. That is why standards like ISO have
become popular. The ISO standard has been adopted by many organizations worldwide,
including software organizations. It helps organization remain competitive and improve internal
capabilities by creating and implementing a robust Quality Management System and
implementing the same.

ISO 9001:2000 is a standard for process certification and not for product certification.

This two-day workshop will include the philosophy, concepts and practice related to the
standard. The course shall be in a lecture mode, supplemented with exercises, enriching
discussion, query handling and experience sharing attempts to provide a detail overview of ISO
9001:2000 standard as applied to software companies. The exercises included during the course
will enable better understanding of the concepts.

Benefits from the workshop

The knowledge of ISO 9001:2000 standards will help the participant:

To decide the set of processes required by ISO 9001:2000

To drive and guide implementation of the standard, in the organization

To do a gap analysis of the existing process definition and deployment Vs those required by the
standard

To apply the process improvement tips / approach learnt during the course, for internal
improvement of the organization

Objective of the course

To provide an insight into:

the requirements of ISO 9001:2000 standard and the principles and vocabulary which lays the
foundation for the standard

the changes and similarities to the earlier version of the standard ISO 9001:1994

correlation with SW-CMM® V 1.1

the approach for process improvement as per ISO 9004:2000 guidelines

a high level roadmap for implementing the standard

The course does not include the details of ISO 9001:1994 version or SW-CMM®. Only
compares the two with this standard, at a high level.

Targeted profile

Members of the organization that wishes to :

achieve ISO 9001:2000 certification

transition from ISO 9001:1994 to ISO 9001:2000 version

implement ISO 9001:2000, though they are already implementing SW-CMM®

Members of the Quality department or the core group or the Management Representative,
responsible for enabling/driving the ISO implementation in the organization

Any individual who wants to understand the requirements of the standard

Course Contents
Quick recap of Quality concepts – for context setting

About ISO - Background

Overview to ISO 9000:2000

Some common vocabulary used in the standard

The principles which are the foundation of the standard

Overview to the standard

Fu ndamentals of Quality Management Systems

General requirements

Documentation Requirements

Management Responsibility
This is really about the role of Top Management in:

goal setting planning

 Overview to ISO 9001:2000
(A two day workshop)

Register Online

The need for software companies, to be identified as one that delivers Quality products and
services to its customers, has always been there. More so because the customers and buyers
across the globe prefer dealing with a company which has been certified or assessed by a third
party for their approach to Quality and process framework. That is why standards like ISO have
become popular. The ISO standard has been adopted by many organizations worldwide,
including software organizations. It helps organization remain competitive and improve internal
capabilities by creating and implementing a robust Quality Management System and
implementing the same.

ISO 9001:2000 is a standard for process certification and not for product certification.

This two-day workshop will include the philosophy, concepts and practice related to the
standard. The course shall be in a lecture mode, supplemented with exercises, enriching
discussion, query handling and experience sharing attempts to provide a detail overview of ISO
9001:2000 standard as applied to software companies. The exercises included during the course
will enable better understanding of the concepts.

Benefits from the workshop

The knowledge of ISO 9001:2000 standards will help the participant:

To decide the set of processes required by ISO 9001:2000

To drive and guide implementation of the standard, in the organization

To do a gap analysis of the existing process definition and deployment Vs those required by the
standard

To apply the process improvement tips / approach learnt during the course, for internal
improvement of the organization

Objective of the course

To provide an insight into:

the requirements of ISO 9001:2000 standard and the principles and vocabulary which lays the
foundation for the standard

the changes and similarities to the earlier version of the standard ISO 9001:1994

correlation with SW-CMM® V 1.1

the approach for process improvement as per ISO 9004:2000 guidelines

a high level roadmap for implementing the standard

The course does not include the details of ISO 9001:1994 version or SW-CMM®. Only
compares the two with this standard, at a high level.

Targeted profile

Members of the organization that wishes to :

achieve ISO 9001:2000 certification

transition from ISO 9001:1994 to ISO 9001:2000 version

implement ISO 9001:2000, though they are already implementing SW-CMM®

Members of the Quality department or the core group or the Management Representative,
responsible for enabling/driving the ISO implementation in the organization

Any individual who wants to understand the requirements of the standard

Course Contents
Quick recap of Quality concepts – for context setting

About ISO - Background

Overview to ISO 9000:2000

Some common vocabulary used in the standard

The principles which are the foundation of the standard

Overview to the standard

Fu ndamentals of Quality Management Systems

General requirements

Documentation Requirements

Management Responsibility
This is really about the role of Top Management in:

goal setting
planning

implementation

review

of the Quality system and its implementation in the organization

Resource Management

People

Infrastructure

Work Environment

Product Realization

Planning

Customer related processes (requirements, etc.)

Design and Development

Purchasing

Production and service provision (production, validation, traceability, etc.)

Control / monitor measuring devices

Measurement, analysis and improvement

Generic measurement requirements

Specific Measurement requirements (Product / Process measures, customer satisfaction, etc.)

Non conforming product control

Data Analysis requirement

Improvement (including preventive/corrective actions)

Overview of ISO 9004:2000

Guidelines for performance Improvements

ISO 9001:1994 Vs. ISO 9001:2000

CMM® and ISO – high level comparison

Transition from one standard /model to the other

Pre-requisites
The participant should have

basic level understanding of Quality Assurance concepts

software project experience and a general understanding of the purpose of the different
departments in the organization

Overview

List of courses

Calendar

How Do I register

Training request form

QAI e-school

Clients

implementation

review

of the Quality system and its implementation in the organization

Resource Management

People

Infrastructure

Work Environment

Product Realization

Planning

Customer related processes (requirements, etc.)

Design and Development

Purchasing

Production and service provision (production, validation, traceability, etc.)

Control / monitor measuring devices

Measurement, analysis and improvement

Generic measurement requirements

Specific Measurement requirements (Product / Process measures, customer satisfaction, etc.)

Non conforming product control

Data Analysis requirement

Improvement (including preventive/corrective actions)

Overview of ISO 9004:2000

Guidelines for performance Improvements

ISO 9001:1994 Vs. ISO 9001:2000

CMM® and ISO – high level comparison

Transition from one standard /model to the other

Pre-requisites
The participant should have

basic level understanding of Quality Assurance concepts

software project experience and a general understanding of the purpose of the different
departments in the organization

Overview

List of courses

Calendar

How Do I register

Training request form

QAI e-school

Clients

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