Professional Documents
Culture Documents
Hywell H H ll Herrero
Team Lead Data Management
2009 Autodesk
Agenda
Common errors and standard resolution steps Information required for successful issue resolution Tools, tips and useful links More resources Bonus materials Q&A
2009 Autodesk
2009 Autodesk
Possible Cause: Existence of proxy settings in Internet Explorer Know issue and a defect is currently logged to correct it
2009 Autodesk
Query: What are the alternatives in performing OLT for customer without internet access ?
Leverage the 2nd installation allowed under the EULA (refer section 3.1.2) Explore the use of modem dial-up for the OLT process
2009 Autodesk
Forcing reauthorization
Product priors to 2010 (Safecast licensing technology) Delete the .DAT file Vista - C:\ProgramData\Autodesk\Software Licenses Win XP - C:\Documents and Settings\All Users\Application Data\Autodesk\Software Licenses
2009 Autodesk
Suggestions:
Remove all external USB drives and Jump Drives Install Bind Hot Fix: http://usa.autodesk.com/getdoc/id=DL5620053 Reactivate AutoCAD
2009 Autodesk
2009 Autodesk
2009 Autodesk
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2009 Autodesk
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Possible Cause:
LMTOOLS ignores license file path environment variables is checked
Suggestion:
Uncheck to resolve issue
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2009 Autodesk
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Suggestions:
Audit and purge drawing file Set LAYOUTREGENCTL to 0
OPTIONS -> S t System tab -> R t b Regen when switching l h it hi layouts t
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Suggestions:
Try in Diagnostic Mode
If error persists in Diagnostic Mode, perform full uninstall and reinstall of product Else, if error did not occur in Diagnostic Mode, try the next few steps ...
Disable Antivirus and Security applications restrictions Audit or Recover drawing Uninstall d i t ll NET Framework 3 5 SP1 U i t ll and reinstall .NET F k 3.5
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Diagnostics:
Is it network deployment or local installation? Does it occur on multiple machines or only affecting one computer? Can error be repeated using manual installation? Request for log files on client machine
%TEMP% install.log file (read only) Turn-off silent installation to see error code
Clean up the Temp folder Disable Anti-virus Re-try in Diagnostic Mode (see Slide 50 for steps)
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Suggestions:
Allow full permission to local folder and registry Copy DVD content to local folder and run from there Avoid roaming profile Adopt default folder and path name
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Suggestions: S ti
Try login using other Windows user account and Admin account If problem occurs on all user account, except Administrator: bl ll t t Ad i i t t
Likely to be profile restriction or permission related Contact customer IT admin for further analysis
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Try this first, before trying the triggering of the secondary installer
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Re-start the product. This will initiate the secondary installer, recreating the deleted files and folders
Note: Performing these steps will remove all customization done previously and reset the product to out-of-the-box state.
2009 Autodesk
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2009 Autodesk
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Possible Cause:
Corrupted CUI Files
Suggestions:
Restore CUI file.
Type CUI at command line. Right-click on the main cuix file
Restore - Set back to the last iteration prior to the changes Reset - Perform a reset from the UserDataCache folder
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Resolution Steps :
Run in Diagnostic Mode
If error persists in Diagnostic Mode, perform full uninstall and reinstall of product
2009 Autodesk
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2009 Autodesk
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RECOVERALL command
Recovers a selected drawing file Attached and nested xrefs are also opened, repaired, resaved, and closed
2009 Autodesk
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DXFOUT/DXFIN
DXFOUT to create a new .dxf file Start new drawing and DXFIN to import the new .dxf file
AECTOACAD
Exports to a selection drawing version Strips potentially corrupt custom objects
PURGE command Copy and P t i t a new d C d Paste into drawing i External References and Bind Restore from autosave (SV$) or backup ( ( ) p (BAK) files )
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More frequent error messages may not mean more corruption It may mean better detection of existing corruption Corruption that was already there but was not previously detected
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Suggestions: S ti
Run the Scale List Cleanup Utility
Removes excess annotation scales from drawings Refer: DL11062617
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Suggestion: S ti
Run the Regapp ID Cleanup Utility
Removes unreferenced regapp IDs g pp Refer: DL11807875
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2009 Autodesk
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Helps isolate the problem to specific versions or vertical products? May indicate if the problem has been identified and fixed in a later version
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2009 Autodesk
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Is this happening in one particular drawing / machine / account or in all drawings / machine / accounts?
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CERs are received, analyzed and forwarded to Autodesk developers for research Instant email response if a workaround or fix already exists Future email notification when a fix becomes available F t il tifi ti h fi b il bl Best practices for supplementing CER information:
Use the CAD Manager Control utility to enable including the computer name Provide an email address so Autodesk can contact directly if needed Provide a step-by-step description of the error not just swearing Make a note of the CER number for future related communications
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Press <Enter>
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2009 Autodesk
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2009 Autodesk
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2009 Autodesk
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Indicates client is unable to locate server via server name Implies server is down or server name resolution is NOT working Workaround: replace Server Name with IP address in licpath.lic file Inform customer IT Team.
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2009 Autodesk
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Important: These are not Autodesk utilities and usage is at your discretion and considerations Important: Read each utilities caveats and disclaimers in usage terms and conditions d diti
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Note: Not an Autodesk or Microsoft utility. Usage is at individual discretion and considerations
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More Resources
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http://usa.autodesk.com/getdoc/id=TS1070000 p g
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http://msdn.microsoft.com/en-us/library/aa372835.aspx p y p
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Points To Note
This session and information aims to enhance effectiveness in your d il t bl h ti effort daily troubleshooting ff t Desired results may vary due to differences in system environment i Seek advice of customer IT staff whenever required Non-Autodesk utilities presented in this document do not constitute an endorsement by Autodesk
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Bonus Materials
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Q&A
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Experts Panel
Tom Stoeckel AutoCAD/platform Harlan Brumm Revit Jason Hickey Civil 3D Hywell Herrero Data Management Don Warner Inventor, AutoCAD Mechanical Lalena Whitcombe 3D Studio Max
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2009 Autodesk
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