Mgpwa 2010 Report

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MALAYSIA GOVERNMENT PORTALS & WEBSITES ASSESSMENT 2010
Multimedia Development Corporation 2010 Unauthorised reproduction, lending, hiring, transmission or distribution of any data is prohibited. The report and associated materials and any elements thereof must be treated like any other copyrighted material.
Requests should be made to: Senior Manager, Telehealth & E-Government, Multimedia Development Corporation Sdn. Bhd., 2360 Persiaran APEC, 63000 Cyberjaya, Selangor. Tel: +603 8315 3211 Fax: +603 8318 8650
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TABLE OF CONTENTS
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Table of Content
Acknowledgement Executive Summary 1.0 Introduction 2.0 Objectives 3.0 Scope of Study 3.1 Assessment 3.2 Best Practices 4.0 Methodology 4.1 Assessment 4.2 Best Practices 4.2.1 The 2010 Waseda University World E-Government Ranking 4.2.2 United Nations E-Government Survey 2010 5.0 Assessment : Group Rankings 5.1 Overall Top 10 5.1.1 Ministry of Housing and Local Government 5.1.2 Attorney General Chambers 5.1.3 Local Government Department 5.1.4 Ministry of Finance, Malaysia 5.1.5 MAMPU 5.2 Ministry 5.3 State 5.4 Local Authority 5.5 University 5.6 Managed Portal Services (MPS) 5.7 Flagship Coordination Committee (FCC) Members 5.8 TH&EG Flagship Applications 6.0 Pillars 6.1 Citizen Interaction 6.2 Citizen Insight Generation 6.3 Citizen Services 6.4 Citizen Support 6.5 Content Management 7.0 Assessment : Star Rating
Pages Number
Pages Number
v 1 3 5 7 8 9 10 11 12 13 15 18 20 22 23 24 25 26 27 29 30 32 33 35 37 38 39 40 40 41 41 42
8.0 Key Findings 9.0 Way Forward and Recommendations 10.0 Conclusion 11.0 Appendices Appendix 1 : Criteria of Assessment Appendix 2 : NSL Portals/Websites Appendix 3 : Newly-Listed Websites Appendix 4 : Wrong URL Appendix 5 : Overall Ranking Acronyms and Abbreviations
46 50 52 54 55 61 62 63 65 116
Figures
Figure 1 : Star rating comparison for year 2005, 2006, 2007 & 2009 Figure 2 : E-Government Ranking Figure 3 : Comparison of Inaccessible Portals and Websites in 2010, 2009 and 2007 Figure 4 : Ministry of Housing and Local Government Portal Figure 5 : Attorney General Chambers Portal Figure 6 : Local Government Department Portal Figure 7 : Ministry of Finance Portal Figure 8 : MAMPU Website Figure 9 : Score Distribution for Citizen Interaction Pillar Figure 10 : Score Distribution for Citizen Insight Generation Pillar Figure 11 : Score Distribution for Citizen Services Figure 12 : Score Distribution for Citizen Support Figure 13 : Score Distribution for Content Management Figure 14 : Star Rating Comparison for 2010, 2009, 2007, 2006 & 2005 6 12 19 22 23 24 25 26 39 40 40 41 41 44
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TABLE OF CONTENTS
Tables
Table 1 Table 2 Table 3 Table 4 Table 5 Table 6 Table 7 Table 8 Table 9 : Breakdown number of portals and websites : MGPWA 2010 Assessment Structure : National Portal Ranking by Waseda University : e-Participation Ranking : Malaysia progress in E-Government Ranking : Malaysia Progress in E-Government Survey by UNPAN : Comparison of Emerging Online Presence and MGPWA Set of Criteria : Segregation of the Inaccessible Portals and Websites 2010 : Overall Ranking - Top 10 Rank & Score Comparison (Year 2010 vs. 2009)
Pages Number
8 11 13 14 15 15 16 19 21 28 29 31 32 35 36 37 39 43 43 The Malaysia Government Portals and Websites Assessment (MGPWA) project would have been impossible without the support of many agencies. Multimedia Development Corporation (MDeC) wishes to express gratitude to participating Technical Working Group (TWG) members that are, Malaysian Administrative Modernisation and Management Planning Unit (MAMPU), Ministry of Science, Technology and Innovation (MOSTI), Public Service Department of Malaysia (PSD) and Economic Planning Unit (EPU) for providing the knowledge, assistance and support throughout the duration of the assessment.
ACKNOWLEDGEMENT
Table 10 : Ministry Ranking - Rank & Score Comparison (Year 2010 vs. 2009) Table 11 : State Ranking Rank & Score Comparison (Year 2010 vs. 2009) Table 12 : Local Authority Ranking-Top 10 Rank & Score Comparison (Yr 2010 vs 2009) Table 13 : University Ranking - Rank & Score Comparison (Year 2010 vs. 2009) Table 14 : MPS Ranking Top 10 Rank & Score Comparison (Year 2010 vs. 2009) Table 15 : FCC Member Ranking - Rank and Score Comparison (Year 2010 vs. 2009) Table 16 : TH & EG Flagship Application-Rank & Score Comparison (Yr 2010 vs. 2009) Table 17 : Marks Allocation According to Pillars Table 18 : Star Rating Table 19 : Star Rating Segregation of MGPWA 2010
EXECUTIVE SUMMARY
Executive Summary
This year denotes the fifth assessment of Malaysia Government Portals and Websites Assessment (MGPWA) by Multimedia Development Corporation (MDeC). It started in year 2005. The study serves to be one of the guides to improve Malaysia Government service delivery through portals and websites. The various portals and websites were evaluated against the preset criteria and ranked accordingly from 1 to 5-star rating. In this way, having known their respective ranks, the agencies can strategise and target to improve the ranking for the following year of assessment. A total of 1,145 Government portals and websites nationwide were assessed and the report is inclusive of Assessment and Best Practices. The Technical Working Group (TWG) was established with the goal to assist and validate the assessment. New criteria were added or replaced to further enhance the existing set of criteria. Malaysias performance in the international ranking had been good and steadily progressing. In the past, there was global E-Government ranking conducted by Brown University (BU) or Brookings Institution (BI). Malaysia has attained an astounding accelerated rating of 11th position in year 2008. However, they have not conducted any assessment for year 2009 and 2010. In an assessment by United Nation, Malaysia has increased its ranking to 32nd place from 34th place in their E-Government Survey 2010. In another assessment by Waseda University, Malaysia has somehow dropped to 24th place. To improve this result, Government portals and websites must concentrate on National portal and e-Participation indicators. From the assessment which incorporated about 80% of the criteria undertaken by BU/BI, 101 portals/websites are rated 5-star. This number has increased tremendously to 9.58% and 4-star has improved to 20.87%. Nevertheless, it was noted that the biggest number of portals/ websites are rated 2-star.
Under the Ministry group ranking Ministry of Housing and Local Government, Ministry of Finance and Ministry of Human Resources are the top 3 with 8 other Ministries attaining 5-star rating, 13 4-star and 1 3-star. Sarawak topped the State group ranking, followed by Johor, Selangor and Kelantan. Meanwhile, Local Authority group ranking displayed 55 portals/websites in its top 10 with Taiping Municipal Council at number one. In the University group ranking, two portals/websites obtained 5-star for the first time. Managed Portal Services (MPS) does well with 70 5-star, 65 4-star and 17 3-star. There is no 2-star and 1-star in the group ranking. myGovernment topped Telehealth & E-Government Flagship Applications.
these, agencies must be aware that citizens appreciate transparencies, security, userfriendliness and responsiveness for them to return for more Government information and online services. myGov portal was also found to be more streamlined. It is the aim of this assessment that Government agencies to continuously update their respective URLs on myGov to reduce the number of inaccessibility. There are still 91 inaccessible portals/websites.
All in all, Government portals and websites must genuinely adhere to guidelines of a good website and respond well to providing citizens needs via the portals/websites. This will encourage their returns and will, by leap The noteworthy finding of MGPWA 2010 is and bounds, improve Malaysia ranking of the the number of portals and websites obtaining E-Government internationally. 3-star and above has increased to 61.57%, as compared to 49.35% in 2009. This significant increase is mainly due to the directive by YBhg. Tan Sri Chief Secretary to the Government of Malaysia for more agencies to obtain 5-star rating and making Government online services more prominent on their respective websites. There was also clear evidence of more online services made available on the website. Thus, alignment of online services and avenues for citizens to voice their opinion is a necessity as it is a win-win situation to both Government and citizens. This can be done by incorporating the cutting-edge technology into the portals/ websites like using web 2.0. The same tools are widely used to allow and encourage the participation of citizen too. Many agencies have taken into account the importance of being transparent, to earn users selfconfidence to perform online transaction and to simplify user experience. Percentage of responsiveness of Government agencies towards their portals/websites users has also increased to 14.32%. Despite all
101 portals/websites are rated 5-star

Overall Top 10 achievers for MGPWA 2010 consist of all 5-star portals and websites. Ministry of Housing and Local Government topped the rank, followed by Attorney General Chambers and two agencies that are Ministry of Finance and Malaysian Administrative Modernisation and Management Planning Unit at 3rd place. From the overall rankings, eight groups of rankings were derived.
The Government will intensify existing government transformation initiatives under various agencies. The Government will continue to enhance productivity to ensure delivery happens with minimum resources.
Goverment Transformation Programme (GTP) The Roadmap Prime Ministers Department
1.0 Introduction
The Malaysia Government Portals and Websites Assessment (MGPWA) 2010 is carried out to aid the Government agencies in enhancing their portals and websites that will benefit everyone, particularly the citizens.
Through a good website, Government can further enhance their service delivery by offering online services. Many Government agencies provide at least one online service. For feedback responses, agencies are expected to respond to the queries within the suggested three working days. MGPWA 2010 involves the assessment of portals and websites based on preset criteria and then they were ranked accordingly out of 100 points. In order to benchmark the best practices of Government portals and websites around the world, two international reports have been analysed. With the set of criteria that is almost comparable to Brookings Institution studies, it is hoped that these portals and websites will eventually help to boost Malaysia ranking in the studies carried out by international bodies. Assessing 1,145 portals and websites listed in myGovernment, it was noted that the number of 5-star portals and websites have increased remarkably this year. After a slow and steady progress of agencies obtaining 5-star within the last 5 years, the leadership of Government had made numerous calls to further accelerate achievers for 5-star rating. Various workshops, presentations and one-to-one consultation sessions were organized by central and representatives of coordinating agencies at Federal and State levels. This includes sessions for agencies under MPS. The result of MGPWA 2010 demonstrates the evolvement of Malaysia Government agencies towards providing good portals and websites to its users.
1.0 INTRODUCTION
...much has been done in the past by the Government and its agencies, these need to be propagated to the members of the agencies and the citizens.
YBhg Datuk Badlisham Ghazali CEO of MDeC Community-Industry Commitee for Flaagships (CICF) Meeting
2.0
Objectives
Whatever can be done online, must be done online. We should head in that direction to increase productivity
YBhg Tan Sri Mohd Sidek b. Hj. Hassan The Chief Secretary for the Government of Malaysia The main objective of MGPWA is to encourage and attain 5-star rating. MAMPU and MDeC agencies to have interactive, updated portals/ have been following-suit the instruction, websites and providing more online services. conducting more awareness and briefing sessions nationwide. It was also aimed that the After 5 years of undertaking the assessment number of 2-star and below must be gradually and with firm leadership from YBhg Tan Sri eliminated. Figure below illustrated the aimed Chief Secretary to the Government of Malaysia star-rating. himself, more agencies are expected to excel
1-STAR
4.73%
15.68%
30.42%
40.21%
2-STAR
7.15% 15.03%
39.16%
51.58% 52.61% 45.92%
3-STAR
1.06% 1.94% 0% 0% 0.29% 0.65%
36.79% 32.65%
4-STAR
8.08%
16.05%
5-STAR
2.0 OBJECTIVES
Objectives : To increase number of 3-star and above

2005 2006 2007 2009
Figure 1 : Star rating comparison for year 2005, 2006, 2007 & 2009 Other than providing more online services, Web 2.0 tools are some of the examples that new channels must be taken into account to promise the efficiency of services. gain citizens participation. Mobile web, SMS,
3.0
Scope of Study
The assessment comprises of two sections Federal category and 683 falls under State Assessment and Best Practices. Online Services category. Assessment, which was previously conducted separately, is seamlessly incorporated in the Assessment. Under the Telehealth & E-Government Flagship Applications category, 6 portals/ 3.1 Assessment websites were assessed, namely ePerolehan, e-syariah, HRMIS, JobsMalaysia, myGov and The number of portals and websites involved MyHealth. An additional 2 portals/websites has been derived from the list on Government were assessed based on request made by the Machinery of myGovernment portal. In respective agencies. The breakdown of the total, there are 1,145 Government portals total portals/websites assessed is as per Table and websites listed, whereby 454 falls under 1.
CATEGORY Federal State Telehealth & E- Government Flagship Applications
2010 454 683 6
2009 448 714 6 8
2007 442 681 6
2006 419 628 7 MyHealth*
2005 321 578 4
Others
2 PMR, Khazanah Nasional
myGov, eKL, OSC, ePBT, UPU, PEMUDAH, I Cerve U, BLESS
PMR, Khazanah Nasional*
3.0 SCOPE OF STUDY
MPS
14
4 myGov, eKL, PMR & Khazanah Nasional* 1,133
1 Pusat Maklumat Rakyat (PMR)*
NIL
TOTAL
1,145
1,192
1,055
903
Table 1 : Breakdown number of portals and websites Based on previous assessments there were numerous inaccessible (N/A) portals/websites. Agencies were then urged to streamline their links to myGov portal. This results in the decrease of 47 portals/websites assessed compared to last year. The elimination of central portals from the exercise is also reflected in the decrease total.
SCOPE OF STUDY
3.2 Best Practices Under best practices, MGPWA 2010 analysed rankings from two organizations namely United Nation E-Government Survey 2010 and the 2010 Waseda University World e-Government Ranking. Brookings Institution has yet to produce any report on the E-Government since 2008. This exercise is carried out so that Government agencies are to be able to compare and adopt the standard criteria and best practices of a good portal/website to the citizens.
4.0 METHODOLOGY
The collaboration of EPU and MDeC in Bengkel Pengurusan Laman Web/Portal di Bawah Projek Managed Portal Services (MPS) in 2009
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METHODOLOGY
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4.0 Methodology
MGPWA
Assessment Best Practices
Develop a set of criteria based on global best practices
Portals and websites were then ranked accordingly in the Overall Ranking. From there, eight groups of rankings are derived namely:a) Overall Top 10 b) Ministry c) State d) Local Authority e) University f) MPS g) FCC Members h) TH&EG Flagship Applications
4.2 Best Practices MGPWA analysed the worldwide E-Government studies conducted by international bodies namely UNPAN, Brookings Institution, Waseda University, Accenture and World Economic Forum.
Retine the definition of each criteria MAMPU, MOSTI, JPA EPU & MDeC - (TWG) Assess and analyze findings Gaps analysis Put forward recommendations
Table below depicts Malaysias progress in all of the studies, from 2002 until 2010. This year, Malaysia has improved its ranking to 32nd place in UNPAN and somewhat declined in Waseda Universitys studies to 24th place. To Upon the completion of the assessment, TWG date, the rest of the bodies have yet to produce are convened for the final meeting. They were any report. Due to that, only two reports will presented with the findings and rankings. be analysed. The final stage is publishing of the report and distribution to all Government agencies involved.
Presentation to Stakeholders & produce report
Assessment result will be ranked accordingly
Table 2 : MGPWA 2010 Assessment Structure The assessment structure of MGPWA 2010 is as per Table 2, above. Before the assessment is conducted, the Technical Working Group (TWG) convened to discuss the years adopted criteria for the Assessment. The group consists of four Government agencies namely MAMPU, MOSTI, Public Service Department and EPU with MDeC as the secretariat. 4.1 Assessment The 1,145 Government portals and websites were assessed using a set of criteria, which were outlined based on the global best practices. With the advices and assistances from the TWG, refinements were incorporated to the criteria. New criteria, basically Achievement of Clients Charter, Use of Session, E-Payment Channels, Digital Signature and Number of Transaction for Online Services, were added this year for enhancement. For further information on the criteria, please refer Appendix 1. Some changes were also made to existing criteria. It was agreeable that phone numbers made available on the portals and websites are to be called up to ensure its correctness. Also, agencies must provide the timelines taken to respond to users and to provide autonotification in their feedback forms.
YEAR
2002 2003 2004 2005 2006 2007 2008 2009 2010 59/190 43/191 42/191 43/191 N/A N/A 34/192 N/A 32/192 21/198 8/198 83/198 157/198 36/198 25/198 11/198 N/A N/A N/A N/A N/A 9/23 14/32 15/32 18/34 22/34 24/40 20/23 18/22 17/22 19/22
Citizens Trust Survey
N/A N/A N/A N/A

(2006-2007)
19/122
14/22
N/A
(2007-2008)
21/131
(2008-2009)
21/130
N/A N/A
(2009-2010)
24/133
N/A
Figure 2 : E-Government Ranking
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METHODOLOGY
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4.2.1 The 2010 Waseda University World E-Government Ranking In the recent World e-Government Ranking by Waseda, 20 countries were analysed as compared to only 34 countries previously. To improve the quality of life and sustainable community development, seven major indicators were observed:1) Management optimization; 2) Required interface-functioning applications; 3) National portal; 4) e-Government promotion; 5) CIO in Government; 6) Network preparedness; and 7) e-Participation. However, the indicators that are most associated with MGPWA are National portal and e-Participation. National portal is the entry point access e-Government services or best known as the main gateway to e-Government. In Malaysias case it is the myGovernment portal. According to the report, majority of the countries surveyed have obtained a certain level of technical sophistication. They observed four subindicators Navigation, Interactivity, Interface and Technical. 2010 Rank Country 1 2 3 4 4 6 6 8 9 10 USA UK Singapore Canada Sweden Estonia Japan Finland South Africa Germany 1 2 3 4 5 6 7 8 9 10 2009 Rank Country Singapore USA Korea Malaysia Sweden Canada Finland Hong Kong UK Taiwan
As for e-Participation, there are 3 subindicators. They are Information, Mechanisms and Consultation. The main trend identified for e-Participation is the increase of Government 2.0, which is the usage of Web 2.0 in e-Government practices. Good examples can be observed in Australia, UK and USA. Rank Country 1 1 1 4 5 6 6 6 9 9 9 9 9 9 9 Australia UK USA Denmark Germany Philippines New Zealand Estonia Singapore Netherlands Kazakhstan Italy Hong Kong France Canada
Table 3 : National Portal Ranking by Waseda University As in the table above, it can be observed that Malaysia attained its position in the Top 10 last year but not this year. There are also eight distinct group rankings distributed among the top 10 countries. According to the report, this is probably due to the continuous refinement of indicators and sub-indicators every year to detect subtle improvements as well as the new technological developments.
From the assessment, it was noted that one of the main trends of National portal is the Although Malaysia has not been able to garner Web 2.0 usage to reach out to citizens such as the Top 10 ranking of National portal, myGov Wikipedia, Facebook, Youtube and Twitter. was noted to offer Facebook and Twitter to its users. A flickr icon found in the portal, National portal of USA (usa.gov) has also conversely was not provided with a hyperlink continued to dominate this indicator for two to its respective flickr page. For the convenience consecutive years. One of the reason that of users, they can also subscribe to the RSS for contributes to this is the availability of various the latest news, events, Government tender web 2.0 tools in the portal i.e. blogs, video and its result and job vacancies. sharing, photo sharing, podcasting, social networking sites, syndicated web feeds, social bookmarks, and microblogging.
Table 4 : e-Participation Ranking
The one-to-one consultation sessions given to the government agencies
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METHODOLOGY
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All in all, Malaysias position in World E-Government Ranking has been decreasing since the second year of the assessment. Declining in ranking, the Government portals
and websites can make a change by focusing on these two indicators. Currently Singapore is the only South Eastern Asia country in both indicators.
The four stages in online service component was probably made possible due to the similar are Stage 1 (emerging), State 2 (enhanced), criteria implemented in MGPWA. Below are Stage 3 (transactional) and Stage 4 (connected). the comparison made:In Stage 1, Malaysia earned 51 points. This No. 1 2 3 4 5 E-Government Survey Whats New FAQ Archived information Sitemap MGPWA Email Updates/Broadcast FAQ Publications/Database Navigation support
Year Ranking Score
2005 9/23 0.925 (index)
2006 14/32 N/A
2007 15/32 53.41
2008 18/34 49.4
2009 22/34 63.38
2010 24/40 63.5
Table 5 : Malaysia progress in E-Government Ranking Malaysia Government portals and websites can play a role in improving service delivery for the Government. As a start, the usage of social networking and Web 2.0 on portals /websites must display active and show increase of use to gain participation from the users, especially the citizens. 4.2.2 United Nations E-Government Survey 2010 The goal of the 2010 survey is to provide a comparative assessment of 192 UN Member State in the use of e-Government and ICTs for the delivery of public services. The report is segregated into two sections. Part 1 focuses on ways that e-Government can be leveraged to mitigate the effect of the financial and economic crisis on development while Part 2 is on the state of e-Government around the world. Year Ranking Index 2002 59/190 N/A 2003 43/191 0.524 The latter part of E-Government Survey 2010 focuses on the world e-Government ranking, citizen empowerment and inclusion and measuring e-Government. A survey of 95 questions was created to focus on the utilization of websites in delivering public services and expanding citizens participation. The survey looked at the presence of specific characteristics and functionalities of both national and ministries websites. The index of world e-Government ranking is made from three components which are online service, telecommunication infrastructure and human capital. Malaysia has obtained 32nd place, which indicates the increase in ranking and index. This can be observed in the table below.
Links between national home pages and Link to other sites, Link to myGov ministries/departments of finance, education, health, labour and social welfare Links between national home page and public sector services Capability to download static form More than one language RSS feeds Audio and video Supported WAP/GPRS site Alert services to mobile phone Payment through mobile phone Online payment via websites Link to other sites, Link to myGov Multilanguage RSS Audio/Video Mobile Web SMS E-Payment
6 7 8 9 10 11 12 13 14
Table 7 : Comparison of Emerging Online Presence and MGPWA Set of Criteria
2004 42/191 0.5409
2005 43/191 0.5706
2008 34/192 0.6063
2010 32/192 0.6101
Table 6 : Malaysia Progress in E-Government Survey by UNPAN
In enhanced online presence, Malaysia obtained has somehow affected Malaysia obtained 73 points. However, it was not good improvement in e-participation ranking. defined in the report the characteristics that Connected presence/connected services, are observed for this particular stage. on the other hand, looks at single signAs for transactional services or Stage 3, UNPAN on, electronic identity management and focused on the online transactions, online authentication, one-stop shop, information in form, applications for Government benefits machine readable format and interaction with and acknowledgement receipt. 55 points were Head of State. obtained by Malaysia. In MGPWA, 73.28% With the 20 points, Malaysia gained 16th of portals and websites assessed attained place in the online services ranking, with a score for online services. Although online total point of 199 or 49%. transaction is a subset of the online services, we can conclude that the high percentage
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METHODOLOGY
Another index being looked at is E-Participation, or known as online services that opens up channel for online participation. Combining three different stages E-information, E-consultation and E-decision making, this year notes Malaysias progress of being listed in the top 20 countries at 12th place with an index of 0.6571, as compared to 41st place in year 2008. The E-information includes site provides information about inclusiveness in e-Government, sites provides information about e-participation, citizen charter or service level statement, facility for citizen feedback and information about employment opportunities. It is noteworthy that in MGPWA, the Clients Charter and different channels for users has been part of the criteria since its first year of assessment. Online polls, online survey or feedback forms, chat rooms or instant messaging, blogs, and list services or newsgroups are interactive tools considered under E-consultation. One of the findings from MGPWA 2010 is the compliance of 48.6% portals and websites to provide feedback form as an outlet to enquire on the website functionality and usage experienced by a visitor. In the E-decision making, UNPAN analysed the existence of online discussion forums, archive of past discussion forums, Government officials respond to citizen input, Government officials moderate e-consultations, online petitions and online voting.
In order to perform well in the 2012 E-Government Survey, Malaysia Government portals and websites must consider delivering online services that tailored to the need of public and also the variety channels of e-participation to gain their trust. A good example to follow is South Korea that obtained 1st place in E-Government Development Index and E-Participation Index.
5.0 ASSESSMENT : GROUP RANKINGS

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ASSESSMENT : GROUP RANKINGS

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5.0 Assessment : Group Rankings

From the total of 1,145 portals and websites however, were inaccessible with a total of 91 assessed in MGPWA 2010, only 1,054 portals portals and websites. This depicts the decrease and websites were accessible. The remainder, of 20.18%. Last year was 114 sites. Displays FTP directory Page cannot be found Forbidden to access Under construction No URL at myGov Object not found
5.1 Overall Top 10 From 1,145 portals and websites, 56 portals and websites has managed to be in the Overall Top 10 ranking. Table 9 shows the details of the ranking. Agency Name Ministry of Housing and Local Government Attorney General Chambers Local Government Department Ministry of Finance, Malaysia Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) Ministry of Human Resources 91 Rubber Industry Small Holders Development Authority (RISDA) Sarawak Taiping Municipal Council Johor National Archive of Malaysia City Council of Johor Bahru Kelantan Ministry of Information, Communication and Culture Penang State Secretariat Office Selangor Ketereh District Council Kota Bharu District and Land Office Ministry of Education National Art Gallery
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2010 Rank 1 2 2 3 3 4 4 4 4 5 5 6 6 6 6 6 7 7 7 7 7 7 8 8 8 8 8 8 Score 94 90 90 89 89 88 88 88 88 87 87 86 86 86 86 86 85 85 85 85 85 85 84 84 84 84 84 84 3 7 7 1 3 4 8 6 28 23 15 8 49 4 5 3 17 41 6 13 26 18 8 23 34 27 7 16
2009 Rank Score 80 74 74 84 80 78 73 75 53 58 66 73 32 78 76 80 64 40 75 68 55 63 73 58 47 54 74 65
Page cannot be displayed
Miscellaneous
Link is broken
Firewall error
Wrong URL
No results
Issues No.
30 25 20 15 10 5 0
e di s Pa ge ca nn b ot
Total
Year 2010
NSL
18
11
0 0 %
0 0 %
0 0 %
25
17
19.8 12.1 6.6 1.1 4.4 3.3 Percentage % % % % % %
27.5 1.1 18.7 5.5 100 % % % % %
Table 8 : Segregation of the Inaccessible Portals and Websites 2010 The Firewall Error, Displays FTP directory and No results errors were not found this year. However, the biggest number of portals/ websites came from the wrong URL category with 27.5%. The number has increased to 25 from 24 last year. This may be due the outdated and incorrect URL. The second biggest contribution came from Page cannot be displayed error with 18 portals/websites. With 19.8%, the number has also increased from 10 portals/websites last year. The biggest decrement can be seen under No URL at myGov, with 15 portals/websites. On the other hand, the biggest increment is depicted in Page cannot be displayed and Page cannot be found error each with 8 portals/websites.
25 18 11 6 3
ed ay pl e ca o nn d on str n ct no
26 24
18 15 10 10
19 12
South East Johore Development Authority Tumpat District Council

5 4 0
e an ou s
5 1 1
7 4 3
ov e dd n to
8 5 1
s re Fi a w
7 0
s re ul
0 0
e ll rro r P d
0 0
c ire to ry N o
3
ts W ro ng RL n Li
5 0
U
1
o br ke n
Gerik District Council Ipoh City Council Kuantan Municipal Council Melaka Ministry of Agriculture and Agro-Based Industry Municipal Council of Johor Bahru Tengah
0
N SL M
tb
fo
un
t uc
io
o tf
un
d RL a
g Pa
nd
c er
yG tm r Fo
c ac
es
e bj
bi
isp
y la
T sF
is
isc
el
2010
2009
2007
Figure 3 : Comparison of Inaccessible Portals and Websites in 2010, 2009 and 2007
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Agency Name Sepang Municipal Council Council of Trust for the Bumiputera (MARA) District Council of Kota Tinggi Economic Planning Unit (EPU) Human Resources Development Fund (HRDF) Kelantan Islamic Foundation Kota Bharu Municipal Council Kuala Kangsar Municipal Council Ministry of Women, Family and Community Development National Craft Institute Shah Alam City Council Teluk Intan Municipal Council Batu Gajah District Council Contractor Services Centre Cooperative College of Malaysia Development Authority of Kelantan Selatan (KESEDAR) District Council of Marang Hulu Terengganu District Council Jasin Municipal Council Kajang Municipal Council Labuan Corporation National Arts Culture and Heritage Academy Perbadanan Putrajaya Petaling Jaya City Council Public Service Department Tanjong Malim District Council Tapah District Council Universiti Pendidikan Sultan Idris (UPSI)
2010 Rank 8 9 9 9 9 9 9 9 9 9 9 9 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 Score 84 83 83 83 83 83 83 83 83 83 83 83 82 82 82 82 82 82 82 82 82 82 82 82 82 82 82 82 13 27 20 21 19 55 16 24 22 X 16 28 16 46 10 23 17 22 28 20 22 48 25 7 11 28 28 14
2009 Rank Score 68 54 61 60 62 26 65 57 59 X 65 53 65 35 71 58 64 59 53 61 59 33 56 74 70 53 53 67
There is a 36.6% increased of portals/websites For the entire overall ranking, please refer in the 5-star rating. For the first time, all top Appendix 5. ten are 5-star rating, ranging from score of 94 to 82. This positive progress is a combination of 26 Federal and 30 State portals/websites, of which 7 are ministries portals/websites. Comparisons were made to previous assessment as per table 9 where 4 portals/ websites were previously 5-star, 29 portals/ websites were 4-star, 18 portals/websites were 3-star and 4 portals/websites were 2-star. 1 portal/website which was new is National Craft Institute. From the comparison, a few portals/websites were found to be tremendously improved. They are Kelantan Islamic Foundation, Kelantan, National Arts Culture and Heritage Academy, Contractor Services Centre and Kota Bharu District and Land Office. The award presentation to all the 5-star winners during the Seminar of Government Online Services: Leading Practices for Change 2009.
5.1.1 Ministry of Housing and Local Government Ministry of Housing and Local Government has yet again managed to secure the first position for the second time. The first time was in MGPWA 2007. With a score of 94 points, to date this was the highest score obtained by any Government Portals and Websites in Malaysia. The portal is among the few to fulfill the Priority 1 of W3C Disability Accessibility, with zero error. Also, user has the ability to change the font size and colour and the contrast of the portal. They have also gone the extra mile to offer the personalization of background theme according to users preference. One significant improvement observed was the transformation of the website to a portal. This is in line with a range of online services offered, catering the different users. They
Figure 4 : Ministry of Housing and Local Government Portal
Table 9 : Overall Ranking - Top 10 Rank & Score Comparison (Year 2010 vs. 2009)
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can participate in the poll and utilise Sistem Aduan Dan Maklumbalas, Skim Pinjaman Perumahan (SPP), Tribunal Tuntutan Pembeli Rumah (TTPR), Sistem Pendaftaran Terbuka (SPT), Permohonan Pembaharuan Permit Iklan dan Jualan Pemaju Perumahan, Laporan Kemajuan Projek Perumahan 7F, Permohonan Pendaftaran Pemaju and eMAPS. Apart from that, the portal offers intranet services to its KPKT staff. Offering a more organised and user-friendly portal this year, it also provides its users with Web 2.0 tools mainly Twitter and podcast, replacing the existing MyKPKT. It was also noted that the podcast is functioning well this year. For the convenience purposes, the information is personalised according to four target audiences Public, Private, Government and MHLG. Chief Secretary to the Government of Malaysia, YBhg Tan Sri Mohd Sidek b. Hj. Hassan presenting the 5-star portals and websites award to Secretary General of Ministry of Housing and Local Government, YBhg. Dato For people on the go, the mobile version is Ahmad Bin Hj. Kabit. Present during the 2009 made available. SMS can also be used to lodge seminar is YBhg Datuk Badlisham Ghazali, complaints. CEO of MDeC.
Among the top 3 portals/website, this was the fastest one to load by taking duration of 2.06 second. Portal also provides a Web 2.0 tool to include users participation. In this case, they are offering the AGC blog. Another interesting feature that can be found is the W3C button at the bottom right of the portal. It offers convenience to users due to its easy-access characteristic.
Similar to champion, this portal has a variety of online services offered to both public and its own staff. To facilitate users for the online services using MyID, this is highlighted with MyID icon. Thus, with the existence of icons, identification can be done easily and efficiently.
5.1.3 Local Government Department Sharing the same second place spot with Attorney General Chamber is the Local Government Department portal. With scores of 90 points, the portal is following the trend of offering one of the Web 2.0 tools, namely Facebook. The agency has also eliminated broken links within its portal and delivered faster loading time of less than 10 seconds.
Apart from the special features of theme changing, Local Government Department portal offers many services ranging from poll, It was evident to see that the portal is revolving status checking, lodging complaints and up around the fulfillment of user-friendliness. to registration. They also took into account in Website personalization is included whereby providing intranet services for the convenience information is categorised according to Local of their staffs. Authorities/State Secretariat, Government Agencies and Rakyat.
5.1.2 Attorney General Chambers Propelling themselves at second place is the Attorney General Chambers (AGC) with 90 points. With an improvement of 16 points, the portal significant improvement is its personalization of general information, online services and civil & law. Such personalization simplifies ones experience when using the portal.
Figure 5 : Attorney General Chambers Portal
Figure 6 : Local Government Department Portal
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5.1.4 Ministry of Finance, Malaysia
The portal also provides many services to the users. To name, they have poll, status Obtaining third place with 89 points is Ministry checking services and lodging complaints. of Finance portal. In terms of providing Web Intranet services, meanwhile, are provided to 2.0 tools, they are of the same standard with their staffs. the rest of top 3 portals/websites. The portal offers Facebook, Twitter and MOFTube, as There was also clear evidence of convenience compared to only satellite map last year. improvement whereby the portal offers Another special feature worth mentioning is remember me feature, website personalization tag cloud, which is a good use for information and usage of sessions. seeking.
website. Users can now follow the agency through two different channels, mainly Among the top 3 portals/websites, MAMPU Facebook and Twitter. As for multimedia, they website is the only one that offers the 3rd use flickr and Youtube for photo and video language. This can be done using the online management, respectively. translator that is available on the Internet. In term of improvement, the website is now Sharing the position with Ministry of Finance, taking less than 10 seconds to load, which is MAMPU also utilise the Web 2.0 tools in the faster as compared to last year. 5.1.5 MAMPU
Figure 7 : Ministry of Finance Portal
Figure 8 : MAMPU Website
Chief Secretary to the Government of Malaysia, YBhg Tan Sri Mohd Sidek b. Hj. Hassan presenting the 5-star portals and websites award to Deputy Secretary General (Management) of Ministry of Finance, YBhg Dato Zalekha bt. Hassan last year. Looking over is YBhg Datuk Badlisham Ghazali, CEO of MDeC.
YBhg Tan Sri Mohd Sidek b. Hj. Hassan presenting the 5-star portals and websites award to Deputy Director General (ICT) of MAMPU, YBhg Dato Dr. Nor Aliah bt. Mohd Zahri last year. Looking over is YBhg Datuk Badlisham Ghazali, CEO of MDeC.
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This years ranking is topped by Ministry of Housing and Local Government, a position The ministry group ranking consists of 25 they were at in MGPWA 2007. This is followed ministries portals/websites, ranging from score by Ministry of Finance, which was last years of 94 to 47. This means that the ranking has a number 1 and Ministry of Human Resources. combination of 5-star, 4-star and 3 star rating. It was noted that Prime Ministers Office Consisting of 11 5-star portals/websites, 13 position is replaced with Prime Ministers 4-star and 1 3-star portals/websites, the highest Department this year, which is a new website improvement is by 5-star, from only 2 portals/ websites last year. in MGPWA 2010. 5.2 Ministry
Rank Agency Name 15 16 16 17 18 19 Ministry of Energy, Green Technology and Water Ministry of Home Affairs Ministry of International Trade and Industry (MITI), Malaysia Ministry of Natural Resources and Environment Ministry of Transport, Malaysia Prime Minister's Department
2010 Rank 21 25 25 26 30 45 Score 71 67 67 66 62 47 13 29 8 17 18 X
2009 Rank Score 68 52 73 64 63 X
Table 10 : Ministry Ranking - Rank & Score Comparison (Year 2010 vs. 2009) Rank Agency Name 1 2 3 4 5 6 7 8 8 8 8 9 9 10 11 12 13 13 14 Ministry of Housing and Local Government Ministry of Finance, Malaysia Ministry of Human Resources Ministry of Information, Communication and Culture Ministry of Education Ministry of Agriculture and Agro-Based Industry Ministry of Women, Family and Community Development Ministry of Health, Malaysia Ministry of Rural and Regional Development, Malaysia Ministry of Science, Technology and Innovations, Malaysia Ministry of Tourism Ministry of Defence Ministry of Youth and Sports, Malaysia Ministry of Higher Education Ministry of Works, Malaysia Ministry of Federal Territories and Urban Wellbeing Ministry of Domestic Trade, Cooperative and Consumerisme Ministry of Plantation Industries and Commodities Ministry of Foreign Affairs 2010 Rank 1 3 4 6 7 8 9 12 12 12 12 14 14 15 16 17 18 18 19 Score 94 89 88 86 85 84 83 80 80 80 80 78 78 77 76 75 74 74 73 3 1 4 4 6 7 22 12 8 10 11 19 19 15 8 22 6 32 27 2009 Rank Score 80 84 78 78 75 74 59 69 73 71 70 62 62 66 73 59 75 49 54 YBhg Tan Sri Mohd Sidek b. Hj. Hassan presenting the 5-star portals and websites award to Director SMPKE (ICT) Division of PMO, Tn. Hj. Mohd. Samsuri bin Mohd Sohot last year. Looking over is YBhg Datuk Badlisham Ghazali, CEO of MDeC. A great accomplishment can be seen in two ministries, mainly Ministry of Plantation Industries and Commodities and Ministry of Women, Family and Community Development. They have progressed with 25 points and 24 points respectively. However, three portals/websites decline in scoring. To name, they are Ministry of International Trade and Industry (MITI), Ministry of Domestic Trade, Cooperative and Consumerisme and Ministry of Transport.
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5.3 State The State ranking encompasses the 13 states in Malaysia as per Table 11 below. State Secretariat Offices are no longer included. 2010 Rank 4 5 6 6 8 12 16 18 20 27 44 49 55 Score 88 87 86 86 84 80 76 74 72 65 48 43 37 6 23 3 49 27 12 31 11 X X X X 38 2009 Rank Score 75 58 80 32 54 69 50 70 X X X X 43
5.4 Local Authority In total, there are 145 Local Authority portals/ websites in the assessment. However, table below depicts only the top 10 of the ranking, which consists of 55 portals/websites. Rank Agency Name 1 2 3 3 4 4 4 4 4 5 5 5 5 5 6 6 6 6 6 6 6 6 7 7 7 Taiping Municipal Council City Council of Johor Bahru Ketereh District Council Tumpat District Council Gerik District Council Ipoh City Council Kuantan Municipal Council Municipal Council of Johor Bahru Tengah Sepang Municipal Council District Council of Kota Tinggi Kota Bharu Municipal Council Kuala Kangsar Municipal Council Shah Alam City Council Teluk Intan Municipal Council Batu Gajah District Council District Council of Marang Hulu Terengganu District Council Jasin Municipal Council Kajang Municipal Council Petaling Jaya City Council Tanjong Malim District Council Tapah District Council Bachok District Council Dabong District Council District Council of Mersing Local authorities have definitely stepped forward as only 38 portals/websites were in the Top 10 of Local Authority group ranking last year. 2010 Rank 4 6 7 7 8 8 8 8 8 9 9 9 9 9 10 10 10 10 10 10 10 10 11 11 11 Score 88 86 85 85 84 84 84 84 84 83 83 83 83 83 82 82 82 82 82 82 82 82 81 81 81 28 8 17 18 8 23 34 16 13 20 16 24 16 28 16 17 22 28 20 7 28 28 20 15 20 2009 Rank Score 53 73 64 63 73 58 47 65 68 61 65 57 65 53 65 64 59 53 61 74 53 53 61 66 61
Rank Agency Name 1 2 3 3 4 5 6 7 8 9 10 11 12 Sarawak Johor Selangor Kelantan Melaka Terengganu Negeri Sembilan Perak Pahang Perlis Penang Kedah Sabah
Table 11 : State Ranking Rank & Score Comparison (Year 2010 vs. 2009) Sarawak topped the group ranking with 88 points, a position they were at 2 years ago, followed by Johor at the second place and Selangor and Kelantan sharing the same spot in third place. Ranging from 88 to 37 points, this year has shown the elimination of 2-star portals/ website of which Kelantan, Perlis and Kedah have improved to 5-star, 4-star and 3-star respectively. Kelantan reflected the biggest development State Secretary of Selangor, Y.B. Dato Ramli with 54 points increase. The number of 5-star Bin Mahmud receiving the award from YBhg rating has increased by 5 portals/websites. Tan Sri Mohd Sidek b. Hj. Hassan during the seminar last year. Looking over is YBhg Datuk Badlisham Ghazali, CEO of MDeC.
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Rank Agency Name 7 7 7 7 7 7 7 7 7 7 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 9 9 10 10 10 District Council of Pontian Jeli District Council Kuala Krai District Council Kuala Terengganu Municipal Council Machang District Council Pasir Mas District Council Pasir Puteh District Council Perak Tengah, Seri Iskandar District Council Seremban Municipal Council Tanah Merah District Council District Council of Labis District Council of Setiu District Council of Simpang Renggam District Council of Yong Peng Gua Musang District Council Kerian District Council Lenggong District Council Melaka Municipal Council Municipal Council of Batu Pahat Municipal Council of Kemaman Municipal Council of Kluang Municipal Council of Muar Municipal Council of Pasir Gudang Pengkalan Hulu District Council Rompin District Council Besut District Council District Council of Tangkak District Council of Dungun Selama District Council Temerloh Municipal Council
2010 Rank 11 11 11 11 11 11 11 11 11 11 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 13 13 14 14 14 Score 81 81 81 81 81 81 81 81 81 81 80 80 80 80 80 80 80 80 80 80 80 80 80 80 80 79 79 78 78 78 17 19 19 19 16 20 15 32 19 19 38 21 16 19 16 35 25 30 20 22 21 21 17 29 24 22 17 20 30 19
2009 Rank Score 64 62 62 62 65 61 66 49 62 62 43 60 65 62 65 46 56 51 61 59 60 60 64 52 57 59 64 61 51 62
At the top of the group ranking is Taiping Municipal Council with a score of 88 points. Petaling Jaya City Council lost their position, to 6th place this year. This is followed by City Council of Johor Bahru who managed to sustain its rank with 86 points. Third place is shared by Ketereh District Council and Tumpat District Council with 85 points.
Kuantan Municipal Council and District Council of Labis experienced the biggest improvement of 37 points when compared to their performance last year. The ranking this year also saw 29 new comers. 5.5 University
Out of the 55 portals/websites, 50 obtained The university group ranking consists of 20 5-star rating and the remainders are 4-star University listed in myGov. The ranking is as portals and websites. This is an achievement below:as the ranking previously consisted of only 4-star rated portals/websites. 2010 Rank 10 11 15 16 17 19 19 21 21 22 22 23 24 24 25 29 30 37 43 56 Score 82 81 77 76 75 73 73 71 71 70 70 69 68 68 67 63 62 55 49 36 14 6 12 20 5 13 30 24 18 22 36 31 26 10 44 28 23 39 61 43 2009 Rank Score 67 75 69 61 75 68 51 57 63 59 45 50 55 71 37 53 58 42 20 38
Rank Agency Name 1 2 3 4 5 6 6 7 7 8 8 9 10 10 11 12 13 14 15 16 Universiti Pendidikan Sultan Idris (UPSI) Islamic Science University of Malaysia (USIM) Universiti Tun Hussein Onn Malaysia (UTHM) Universiti Sains Malaysia (USM) Universiti Malaysia Perlis (UniMAP) International Islamic University (IIU) Universiti Malaysia Pahang (UMP) Universiti Putra Malaysia (UPM) Universiti Utara Malaysia (UUM) MARA University of Technology (UiTM) Universiti Teknikal Malaysia Melaka (UTeM) Universiti Teknologi Malaysia (UTM) Universiti Kebangsaan Malaysia (UKM) Universiti Malaya (UM) Universiti Pertahanan Nasional Malaysia (UPNM) Universiti Malaysia Sabah (UMS) Universiti Malaysia Terengganu (UMT) Universiti Malaysia Sarawak (UNIMAS) Universiti Darul Iman Universiti Malaysia Kelantan (UMK)
Table 12 : Local Authority Ranking - Top 10 Rank and Score Comparison (Year 2010 vs. 2009)
Table 13 : University Ranking - Rank & Score Comparison (Year 2010 vs. 2009)
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The score range for the ranking is from 82 to 36 points. Universiti Pendidikan Sultan Idris (UPSI) topped the rest with 82 points, followed by Islamic Science University of Malaysia (USIM) with 81 points and Universiti Tun Hussein Onn Malaysia with 77 points.
However, Universiti Malaya (UM) and Universiti Malaysia Kelantan (UMK) decline in score, of 3 points and 2 points respectively. 5.6 Managed Portal Services (MPS)
Rank Agency Name 6 6 7 7 7 7 7 7 7 7 7 7 7 7 7 7 8 8 8 8 8 8 8 8 8 8 8 8 8 9 9 9 Shah Alam City Council Teluk Intan Municipal Council Batu Gajah District Council Contractor Services Centre Cooperative College of Malaysia Development Authority of Kelantan Selatan (KESEDAR) District Council of Marang Hulu Terengganu District Council Jasin Municipal Council Kajang Municipal Council Labuan Corporation National Arts Culture and Heritage Academy Perbadanan Putrajaya Petaling Jaya City Council Tanjong Malim District Council Tapah District Council Bachok District Council Dabong District Council District Council of Mersing District Council of Pontian Jeli District Council Kuala Krai District Council Kuala Terengganu Municipal Council Machang District Council Pasir Mas District Council Pasir Puteh District Council Perak Tengah, Seri Iskandar District Council Seremban Municipal Council Tanah Merah District Council Agriculture Department City Hall of Kuala Lumpur District Council of Labis
2010 Rank 9 9 10 10 10 10 10 10 10 10 10 10 10 10 10 10 11 11 11 11 11 11 11 11 11 11 11 11 11 12 12 12 Score 83 83 82 82 82 82 82 82 82 82 82 82 82 82 82 82 81 81 81 81 81 81 81 81 81 81 81 81 81 80 80 80 16 28 16 46 10 23 17 22 28 20 22 48 25 7 28 28 20 15 20 17 19 19 19 16 20 15 32 19 19 24 11 38
2009 Rank Score 65 53 65 35 71 58 64 59 53 61 59 33 56 74 53 53 61 66 61 64 62 62 62 65 61 66 49 62 62 57 70 43
From a total of 152 portals and websites under With 2 portals/websites obtaining 5-star for the the MPS project, only top 10 are listed in first time, ranking also consists of 4-star, 3-star the report. This year reflects achievement of and 2-star portals/websites. Universiti Darul 73 portals and websites, as compared to 36 Iman which was rewarded 1-star rating in 2009 last year. For the 5-star and 4-star, 45 portals/ has progressed to 3-star rating, making it the websites were identified as new comers and 3 second biggest leap in the ranking. The biggest portals/websites obtained 4-star rating. leap is by Universiti Pertahanan Nasional Malaysia (UPNM) with an improvement on 30 points. Rank Agency Name 1 1 2 3 4 4 4 4 5 5 5 5 5 5 6 6 6 6 6 Rubber Industry Small Holders Development Authority (RISDA) Taiping Municipal Council National Archive of Malaysia City Council of Johor Bahru Ketereh District Council National Art Gallery South East Johore Development Authority Tumpat District Council Gerik District Council Ipoh City Council Kuantan Municipal Council Ministry of Agriculture and Agro-Based Industry Municipal Council of Johor Bahru Tengah Sepang Municipal Council Council of Trust for the Bumiputera (MARA) District Council of Kota Tinggi Economic Planning Unit (EPU) Kota Bharu Municipal Council Kuala Kangsar Municipal Council 2010 Rank 4 4 5 6 7 7 7 7 8 8 8 8 8 8 9 9 9 9 9 Score 88 88 87 86 85 85 85 85 84 84 84 84 84 84 83 83 83 83 83 2009 Rank 8 28 15 8 17 13 26 18 8 23 34 7 16 13 27 20 21 16 24 Score 73 53 66 73 64 68 55 63 73 58 47 74 65 68 54 61 60 65 57
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Rank Agency Name 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 10 10 10 District Council of Setiu District Council of Simpang Renggam District Council of Yong Peng Gua Musang District Council Institute for Rural Advancement (INFRA) Kemubu Agricultural Development Authority (KADA) Kerian District Council Lenggong District Council Malaysian Handicraft Development Corporation Melaka Municipal Council Ministry of Rural and Regional Development, Malaysia Municipal Council of Batu Pahat Municipal Council of Kemaman Municipal Council of Kluang Municipal Council of Muar Municipal Council of Pasir Gudang Pengkalan Hulu District Council Rompin District Council South East Johor Municipal Authority Besut District Council Department Of Fisheries District Council of Tangkak
2010 Rank 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 13 13 13 Score 80 80 80 80 80 80 80 80 80 80 80 80 80 80 80 80 80 80 80 79 79 79 21 16 19 16 18 21 35 25 28 30 8 20 22 21 21 17 29 24 23 22 32 17
2009 Rank Score 60 65 62 65 63 60 46 56 53 51 73 61 59 60 60 64 52 57 58 59 49 64
Ministry of Agriculture and Agro-Based first time, contains only portals/websites rated Industry and Department of Syariah Judiciary. with 5-star and 4-star. Ranging between scores of 90 and 60, there are good progress depicted in the ranking whereby it no longer contains 3-star and 2-star portals and websites. As per table below, list, for the The biggest leap can be seen in the progress of Central Bank, with an increase of 33 points, making them a 4-star portal/website this year. This is followed by EPU with a difference of 23 points. 2010 Rank 2 3 3 4 6 7 8 9 10 11 12 12 12 12 15 20 21 21 21 23 25 25 26 32 Score 90 89 89 88 86 85 84 83 82 81 80 80 80 80 77 72 71 71 71 69 67 67 66 60 7 1 3 4 4 6 7 21 11 7 12 10 3 2 15 6 17 13 6 45 29 8 25 29 2009 Rank Score 74 84 80 78 78 75 74 60 70 74 69 71 80 81 66 75 64 68 75 36 52 73 56 52
Rank Agency Name 1 2 2 3 4 5 6 7 8 9 10 10 10 10 11 12 13 13 13 14 15 15 16 17 Attorney General Chambers Ministry of Finance, Malaysia Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) Ministry of Human Resources Ministry of Information, Communication and Culture Ministry of Education Ministry of Agriculture and Agro-Based Industry Economic Planning Unit (EPU) Public Service Department Implementation and Coordination Unit (ICU) Ministry of Health, Malaysia Ministry of Science, Technology and Innovations, Malaysia myGovernment Prime Minister's Office Ministry of Higher Education National Registration Department ePerolehan Ministry of Energy, Green Technology and Water Road Transport Department Central Bank of Malaysia Ministry of Home Affairs Ministry of International Trade and Industry (MITI), Malaysia Multimedia Development Corporation (MDeC) Department of Syariah Judiciary Malaysia
Table 14 : MPS Ranking Top 10 Rank & Score Comparison (Year 2010 vs. 2009) First place of the ranking belongs to Rubber is by Kuantan Municipal Council and District Industry Small Holders Development Authority Council of Labis with 37 points. (RISDA) and Taiping Municipal Council with 88 points. This is followed by National Archive 5.7 Flagship Coordination Committee (FCC) of Malaysia with 87 points and City Council Members of Johor Bahru with 86 points. A total of 24 portals and websites were listed The biggest leap in MPS is by Contractor in the FCC group ranking. Three new portals/ Services Centre, from 3-star to 5-star with a websites included in the list are Ministry of difference of 47 points. The next biggest leap Information, Communication and Culture,
Table 15 : FCC Member Ranking - Rank and Score Comparison (Year 2010 vs. 2009)
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80 to 56, ranking contains 1 5-star, 3 4-star and 2 3-star portals/websites. The ranking is as Six portals/websites were included in the Table 16 below:ranking, inclusive of HRMIS which is assessed for the first time. With the score ranging from 5.8 TH&EG Flagship Applications 2010 Rank 12 21 31 31 35 36 Score 80 71 61 61 57 56 3 17 29 X 17 21 2009 Rank Score 80 64 52 X 64 60
Rank Agency Name 1 2 3 3 4 5 myGovernment ePerolehan eSyariah HRMIS MyHealth JobsMalaysia
Table 16 : TH & EG Flagship Application Ranking - Rank & Score Comparison (Year 2010 vs. 2009) myGov topped the ranking this year with a score of 80 points. This is followed by ePerolehan, which topped the ranking last year and a third position which is shared by eSyariah and HRMIS. MyHealth and JobsMalaysia, however, declined in both ranking and score this year, causing them to fall at the bottom. Due to its nature of business, these portals and websites are not compliant to the set of criteria of MGPWA 2010. Main non-compliant is the inavailability of intranet online services. YBhg Tan Sri Mohd Sidek b. Hj. Hassan presenting the 5-star portals and websites award to Director of eKL Division En. Wan Mohd Rosdi Wan Dolah last year. Looking over is YBhg Datuk Badlisham Ghazali, CEO of MDeC.
6.0 PILLARS
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PILLARS
40
6.0 Pillars
Similar to previous years, the set of criteria is made up of five pillars mainly Citizen Interaction, Citizen Insight Generation, Citizen Services, Citizen Support and Content Management. Total for the whole set is 100 and score for each pillar is as below:Pillars 2010 Citizen Interaction Citizen Insight Generation Citizen Services Citizen Support Content Management Total Table 17 : Marks Allocation According to Pillars The highest score for the pillar is 24 marks 6.1 Citizen Interaction which is obtained by Ministry of Housing 25 marks were allocated for Citizen Interaction. and Local Government, Ministry of Women, With 14 criteria, none of the 1,145 portals and Family and Community Development and websites was able to obtain the perfect score. Perbadanan Putrajaya. Score Distribution for Citizen Interaction 2% 10% 28% 2125 1620 25% 1115 610 15 2009 Year 2007 2006 2005 25 points 25 points 25 points 25 points 25 points 20 points 20 points 20 points 20 points 25 points 40 points 40 points 40 points 45 points 40 points 10 points 10 points 10 points 5 points 10 points 5 points 5 points 5 points 100 points 5 points -
6.2 Citizen Insight Generation As for the Citizen Insight Generation pillar, a total of 20 points were given. The full score for these 9 criteria is obtained by 56 portals and websites, as compared to only one last year. Score Distribution for Citizen Insight Generation 1% 27% 19% 1620 1115 610 15 23% 30% Figure 10 : Score Distribution for Citizen Insight Generation Pillar The biggest number of portals and websites settled under the range of 6 to 10 points, with 314 portals and websites. However, there are 16 portals and websites who did not score at all in this particular pillar. Local Government beat last years chart topper by 3 points. 0
This is followed by four portals/websites obtaining 36 points. To name they are Malaysian Administrative Modernisation 6.3 Citizen Services and Management Planning Unit (MAMPU), Ministry of Finance, Ministry of Agriculture and The 15 criteria under Citizen Services are Agro-Based Industry and Sepang Municipal allocated with total marks of 40. With the Council. highest score of 39, Ministry of Housing and Score Distribution for Citizen Services 3% 31% 22% 3140 2130 1120 110 44% Figure 11 : Score Distribution for Citizen Services
35% Figure 9 : Score Distribution for Citizen Interaction Pillar Most of Government portals and websites fall falls under the range of 1 to 5 points, with 2% under the range of 11 to 15 points, with a total (i.e. 27 portals and websites) number of 369 portals and websites. The least
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PILLARS
464 portals and websites settled under the range of 11 to 20 points, making it the biggest range in the Citizen Services pillar. The least, however, comes from the range of 31 to 40 points of which equals to 31 portals/websites. 6.4 Citizen Support Citizen Support takes up a total of 10 marks. 292 portals and websites managed to obtain
full score. Compared to last years achievement, there is an increase of 253 portals and websites this year. As for Citizen Support score distribution, majority of the portals and websites obtained either 10 or 9 marks. The least, on the hand hand, falls under the range of 1 to 2 points.
Score Distribution for Citizen Support 2% 20% 910 29% 78 56 34 26% 23% Figure 12 : Score Distribution for Citizen Support 6.5 Content Management Total score for Content Management is 5 points. A total 410 portals and websites were able to obtain the perfect score as compared to only 188 fulfilling the pillar last year. From the chart, it is depicted that majority of the portals and websites obtain full marks while the least obtain 0 marks. To be exact, there are 50 portals/websites that fails to fulfill none of the criterion in Content Management pillar. 12
Score Distribution for Content Management 7% 0% 13% 5 33% 4 3 2 20% 27% Figure 13 : Score Distribution for Content Management 1 0
7.0 ASSESSMENT : STAR RATING
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ASSESSMENT : STAR RATING

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7.0 Assessment : Star Rating

All of the Government portals and websites Although it is the fifth year of assessment, assessed in MGPWA 2010 is measured with a inaccessible portals and websites are still star rating, ranging from 5-star to 1-star. Based available. on the score obtained, it will be matched to the star rating below:STAR 5-star 4-star 3-star 2-star 1-star N/A Table 18 : Star Rating Portals/websites that were not assessed will be automatically classified as N/A. They carried no score. NUMBER OF PORTALS AND WEBSITES 101 220 328 374 31 91 YBhg Tan Sri Mohd Sidek b. Hj. Hassan presenting the 2009 5-star portals and websites award to Director General of Minerals and Geoscience Department Malaysia, YBhg Dato Yunus b. Abdul Razak. SCORE RANGE 80 - 100 60 - 79 40 - 59 20 - 39 1 - 19 0
Year
STAR Number of portals/ websites Percentage Number of portals/ websites Percentage Number of portals/ websites Percentage Number of portals/ websites Percentage Number of portals/ websites Percentage
5 STAR
4 STAR
3 STAR
2 STAR
1 STAR
(80 - 100) (60 - 79) (40 - 59) (20 - 39) (0 - 19) 101 9.58% 7 0.65% 3 0.29% 0 0% 0 0% 220 20.87% 173 16.05% 85 8.08% 16 1.94% 9 1.06% 328 31.12% 352 32.65% 387 36.79% 124 15.03% 61 7.15% 374 35.48% 495 45.92% 412 31 2.94% 51 4.73% 165
TOTAL 1,054 100% 1,078 100% 1,052 100% 825 100% 853 100%
2010
2009
2007
39.16% 15.68% 434 251
2006
52.61% 30.42% 440 343
2005
51.58% 40.21%
52.61%
3-star 2-star 1-star N/A
20.87%
30.00%
16.05%
20.00%
9.58%
8.08%
15.03%
7.15%
0.65% 0.29% 0%
This is the ultimate year for MGPWA whereby 101 portals/websites have obtained the 5-star rating. The tremendous progress was probably due to the awareness among Government agencies in offering a good Government portal/website. The biggest number of portals/ websites are rated 2-star, followed by 3-star.
0.00%
5-STAR
0%
4-STAR
1.06%
Table 19 : Star Rating Segregation of MGPWA 2010
1.94%
3-STAR
2010
2-STAR
2009 2007
2.94%
10.00%
1-STAR
2006 2005
Figure 14 : Star Rating Comparison for 2010, 2009, 2007, 2006 & 2005
4.73%
15.68%
30.42%
4-star
31.12%
32.65%
40.00%
35.48%
5-star
36.79%
39.16%
40.21%
STAR
50.00&
45.92%
51.58%
60.00%
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ASSESSMENT : STAR RATING

From the graph, it can be observed that the number of 5-star has been growing since the MGPWA 2007, from 0% to 0.29% and 2 years later to 9.58%. The 4-star rating also depicted growth, as early as MGPWA 2006. The percentage has increased by 27.17% As for 3-star rating, the percentage has increased for 2 consecutive years, since 2006. However, in 2009 it has shown a decrease pattern, making year 2007 the highest percentage by far. Different from the rest, 2-star rating showed a mixed pattern. The percentage has increased in 2006 and 2009. However, in 2007 and this year percentages have reduced. 1-star rating, on the other hand, has progressively reduced within these 5 years. Starting with a percentage of 40.21%, it has gone down to 2.94% this year. This simply means that the Malaysia Government portals and websites are gradually improving from time to time.
8.0 KEY FINDINGS
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KEY FINDINGS
48
8.0 Key Findings

Almost 90% of the portals and websites assessed failed to respond to queries within the suggested three working days.
1. Government portals and websites linked to myGovernment have been streamlined this year. a) Duplications in Government Machinery have reduced due to the updating that was done by respective agencies. b) Apart from that, there was also a difference between the number of portals and websites obtained from myGov as of 31st of March and during the assessment. The orginal number of 1,193 has reduced to 1,137 portals and websites by the end of the assessment. c) Number of inaccessible portals/ websites was decreased by 20.17% from 114 to 91 this year. d) 24 portals/websites were found to be newly-listed in myGov portal. e) 37 portals and websites were provided with the wrong URLs whereby the correct URLs were obtained from portals/websites of parents/key agencies. 2. The star rating of Government portals and websites have improved tremendously. a) 101 portals and websites has obtained the highest rating, making it the biggest improvement of 5-star rating thus far, with an increment of 94. b) The number of 4-star portals and websites increase by 47 portals and websites with 27.17%. c) 328 portals and websites ascertained 3-star rating, indicating a decrease of 6.82%. d) Therefore, the number of portals and websites obtaining 3-star and above this year has increased to 61.57%, as compared to 49.35% in 2009 and 45.16% in 2007. 3. Offerings of online services to portals and websites users have increased by almost double. a) Although all of the accessible portals and websites do offer at least 1 online service, the percentage of 73.28% can be improved further. b) 15 portals and websites ascertained a perfect score of 15 points for their online services, which indicates an increase of 200%. c) Government agencies are starting to segregate the online services according to their nature to simplify users experiences. d) The biggest percentage falls under those portals and websites that offer only 1 online service with 12.66%, and followed by 11.97% offering only 2 online services and 9.08% offering only 3 online services. e) The smallest percentages belong to portals and websites offering 13 and 14 online services with 0.52%. 4. Government responsiveness towards citizens a) From 45.97%, the percentage of portals and websites offering feedback form has increased to 48.56%. b) Comments/Forum has decreased from 39.51% to 37.21%. c) Feedback response also has increased from 117 to 164. The progress of 40.17% was probably due to anonymous public enquirer when sending in messages via
feedback form. d) Almost 90% of the portals and websites assessed failed to respond to queries within the suggested three working days. e) There were also a few encounters whereby responses received from agencies were inappropriate as good manners are one of the key to serving citizen better. f) In one of the responses received from the agencies, their superior was kept in the loop. To add up to that, assessor also have received another response from the same superior. Thereby, this is a very good example to follow. g) Auto notification this year has a percentage of only 8.91% as compared to 52.77% last year. The difference of 83.78% is mainly because of the missing notification of timeline upon the submission of a message via feedback form. 5. Offering the cutting-edge technology to allow citizens participation a) With the ability to subscribe to RSS Feed in internet browsers, mobile phone and email, it is with no surprise that 360 portals/websites are taking advantage in offering the latest feed of their agencies. This total up to 31.44%. b) The connection of Web 2.0 tool and Government is also evident this year with the availability of social networking, blogging and microblogging, podcasting, and online photo management in many Government portals and websites. c) For faster and easy-access, mobile web or Short Message Service (SMS) were found in 252 portals/websites, with 22.01%.
6. Towards transparencies and accountabilities of Government agencies a) 782 portals and websites are now offering the Clients Charter, as a strong tool of credibility, which is 68.3% of 1,145 assessed this year. b) To empower the quality of services offered by Government agencies, 218 has started to display their achievement of Clients Charter in their portals and websites. For a new criterion, the number shown is quite encouraging. c) A total of 223 portals and websites are now providing number of their online services transaction for public and users viewing. 7. Earning users self-confidence to perform online transaction a) From 1,145 portals and websites assessed, 46.99% have made the Security Policy available while 52.75% have provided the Privacy Policy to ensure the confidentiality of information gathered on the portals/ websites. b) To make users feel safer and more secure, cookies is now used together with session by 734 portals and website which is equivalent to 64.10%. c) Government agencies are also gaining users confidence by enabling digital signatures in their portals/websites. With 8.56% only, more portals and website must consider implementing the tools for the integrity of services offered.
49
KEY FINDINGS
8. Simplifying the users experience when using the portals and websites. a) This year has shown the increase of personalizing the information and services according to the target audience, from 4.87% to 24.63%. b) The biggest percentage falls under those portals and websites that provide either Bahasa Malaysia or English language with 59.13%, followed by 28.47% of those offering both Bahasa Malaysia and English Language. It was also noted during the assessment that agencies are still using online translator for their English section, which is unfavorable to the users. c) In providing the search feature, 615 portals and websites have fulfilled the internal searching. d) As for logging-in convenience, 29.08% of portals and websites assessed have provided the Remember Me Feature. e) As compared to last year, a tremendous improvement can be depicted in the Loading Time criterion with 910 portals and websites taking less than 10 seconds to load their main page. f) From the 1,054 accessible portals and websites, only 942 are compatible in three browsers and more. This equals to 82.27%. g) Two or more broken links were found in 307 of the accessible portals and websites. h) With the new methodology, 210 portals/websites were not rewarded with marks for telephone number due to unanswered call and incorrect phone numbers.
i) With the allocation of marks for the different elements of W3C Disability Accessibility, only 37.21% of portals and websites scored this year. Font sizing and font colour changing were found to only apply to certain sections of the portals/websites, causing many agencies to lose marks.
Telehealth & E-Government Senior Manager, Puan Gayah Gulam Haidar during her presentation of the 2009 seminar.
9.0 WAY FORWARD AND RECOMMENDATIONS

51
WAY FORWARD AND RECOMMENDATIONS

9.0 Way Forward and Recommendations

1. With the existing streamlining done to Government Machinery of myGov, all agencies must keep up the updating process to ensure correctness of the listed URLs and existence of portals and websites duplications. 2. Elimination of inaccessible portals and websites are necessary, especially if they have not been able to be assessed for the past three years of assessment. Maintenance should be done during the off-peak hours to prevent any dissatisfactory among users when trying to access the portals/website. 3. A strong motivation to get citizens and other stakeholders to transact with the online Government services is to align the related, useful information and online services according to the target audience. For instance, Government agencies must start segregating their online services according to the target audience and its nature - Internet and Intranet. 4. Agencies must be able to provide avenues for the citizens to voice out their opinions, feedback, enquiries and complaints, whereby they can be deliberated in improving the customer experience when dealing with the Government agencies. 5. Act quickly. Any enquiries or messages sent by citizen must be responded within 3 working days in order to increase the efficiency of public sector. This must be in line with the client charter specified and posted on the websites. 6. For best use of Government resources, agencies need to incorporate latest technology. This can be done by implementing Web 2.0 tools that allow the involvement of citizens in the public sector. For instance, if an agency is holding a campaign, a page on it can be created in Facebook for better promotion among the citizens. 7. Transparencies are also necessary to earn the trust from citizen. Thus, it is important to include the policies, charters and their achievements thus far and number of transactions in the portals/websites. 8. Citizens want to be assured that when they are dealing with Government online, the security risk is not there. Therefore, to gain their confidence that Government portals and websites are safe and secure, agencies must fulfill the security requirement. 9. User friendly and convenience play a crucial part. Although the technology and information in a portal/website are expanding rapidly, agencies must take into account that when a user is browsing through their portals/websites, it must be hassle-free.
10.0 CONCLUSION
53
CONCLUSION
10.0 Conclusion
As this year marked the fifth assessment of MGPWA, it has come to a point that Malaysia Government portals and websites must prioritise the participation of citizens. Offering online services are deterring when not many, or maybe even no one, are utilizing the twoway interactions. efficiency and continuous promotion of these Government portals and websites are some of the factors that need to be considered by agencies.
Government portals and websites must take a big leap this year. The first step to this is by striving for good online services and ensuring Therefore, despite just focusing on creating users are comfortable acquiring services via more services available online, agencies their portals/websites. Thereby, it is crucial to must ensure users return to the portals and gauge citizens experience so that Malaysia can websites for more services. Security and safety be a notable climber of the top E-Government of users, user-friendliness, transparencies and countries around the world.
11.0 APPENDICES
55
APPENDICES
56
11.0 Appendices
Appendix 1 : Criteria of Assessment Pillar Criteria
Pillar
Criteria
Definition Publication is usually explicitly stated as "publication" or sometimes "information" in a website. If it is an abstract, then it is not considered as publication. Articles/news clipping are not considered as publication.
Definition
Phone Contact Phone number that allows citizens to contact the Information respective Government unit. Fax number Address Information Email Fax number that allows citizens to fax in to the respective Government unit/department. Address information that allows citizen to contact the respective Government unit. Email address that allows citizens to contact the respective Government unit/department. This may include webmasters and the officers, who are in-charge of the Government-related services. Comment is defined as opinion expressed by a citizen upon reading issues in a particular website or based on a citizens experience while dealing/ transacting with respective Government unit/ department. It is usually a one-way channel. A guest book could be a comment channel if such facility is available. Forum, an Internet discussion group is also a channel for the citizen to send in their comments. To overcome the negative remarks from being posted on the forum/comments, the purpose and usage of the area must be communicated to visitors and how it can affect the performance of a website. Spamming activity within the forum should also be monitored. Email update is defined as updated information being sent to the subscribers who intend to be notified of any new information. Newsletters subscribers can be considered as part of this criterion. Announcement can be considered under broadcast. Publications are referred to information available via online or downloadable manner. Thus, offline publications are not considered here. If majority of publications/databases are not available/non-accessible online or experiencing faulty link, then it should not be considered here. Multi Language Citizen Interaction Video/Audio clips Publications/ Databases
Databases are defined as data information with regards to the administration of the Government unit/department. Searchable database would be counted as services only if they involve in accessing information that result in a specific Government service response. Statistic is not considered as a database. Example: Staff directory is considered as a database if the contact information is available. Streaming/downloaded audio clips are clips with sound only and are meant to be recorded for listening purpose. Background sound is not an audio clip. Streaming/downloaded video clips are clips with sound and moving picture and are meant to be recorded for viewing purpose. Flash is not considered as a video clip. Flash in the cover page is not considered as a video clip. Both audio and video clips must be related to the agency. A facility to seek information by typing in the queries.
Citizen Interaction
Comments/ Forum
E-mail Updates/ Broadcast
Search
The search function must be internal, that is within the agency's website. Example: Search box. Both Malay and English languages are encouraged to be included in the portal/website. Other language is an optional. For portal/website with only Malay version, but a translation tool is provided, then it is still considered as yes.
Publications/ Databases
57
APPENDICES
58
Pillar
Criteria Multi Language
Definition The whole content of a portal/website must be translated into the particular language, be it foreign or Malay language. Discrepancy between the content and its translation are also to be avoided. W3C disability accessibility is evaluated using the web link: http://wave.webaim.org.
Pillar
Criteria Use of Sessions
Definition Eliminate the usage of cookies by opting for the usage sessions. The existence of session can be checked using online tool e.g. Truwex. Feedback is defined as opinions expressed with regards to the website functionality and usage experienced by a visitor/user. Complaint cannot be considered as feedback. Agency has to respond within 3 working days upon submission of feedback/comment by a visitor. FAQ section should be created in order to answer citizens enquiry/concern. It is advisable for a portal/website to provide a form or contacts (e.g. email) for other questions that are not listed in the FAQ. To notify visitors on the disclaimer statement. Portal/Website must display the disclaimer statement for visitors viewing. Copyright statement must be displayed in the portal/ website to inform visitors on the intellectual property matters. Online services are defined as services that can be fully transacted online without having to physically visit the Government unit/department, bank, post office, etc. Online service here is referred to as providing services within the portal/website domain. This is because some portals and websites have its affiliated partners to conduct online services, which should be excluded. The services could be for public or Government agencies. If they are for intranet usage, it is to be mentioned in the portals/websites 3 Example: Room booking, online form submission, online tender/quotation submission, inquiry/ checking on status of transaction, etc.
Citizen Interaction
W3C Disability Accessibility
It uses criterion automatic priority 1 that is the basic disability accessibility criteria that all portals/ websites should adhere to. Allow users with poor eyesight to view the content of a website according to his/her preferences by changing the size on the text, spacing and color. Citizen Insight Generation
Feedback Form / Inquiry Form Feedback Response Frequently Asked Questions (FAQs) Disclose the Disclaimer Statement Notice of Copyright
Agency Policies Clients Charter
Website must display their policy for visitors viewing. Client's charter is a requisite in the portal/website and must be made available for visitors viewing.
Achievement of To make available the achievements together with Clients Charter the clients charter. It provides users the ease of accessing a portal/ website without having to login for every visit. Remember Me Feature Usually, there would be a tick box under the login whether a user would want to have this activated, for example auto login. Auto complete for form is not considered here. Having sections catering to a specific audience in order to remove clutter. Website Personalization Provide links so that users can view type of information tailored to their needs; i.e. students, parents, teachers, and partners. A quick and easy way to direct citizens to the information or services they are seeking. Privacy statement must be displayed for visitors viewing. Disclaimer and terms & conditions cannot be considered as privacy statement. Provide encrypted pages to demonstrate site users protection. Example: Prohibition on cookies and sharing personal information. Citizen Services
Citizen Insight Generation
Number of Online Services
Privacy Policy
E-Payment Channels
A bonus of 1 point is given.
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APPENDICES
60
Pillar
Criteria
Definition
Pillar
Criteria Feature Additional Technology/ Web 2.0 Applications Mobile Web/ SMS
Definition Any form of technology advancement. Web 2.0 applications can also be opt by agencies. Mobile web initiative or any type of sms features that can be accessed by visitors. Notification will be prompted to visitors upon submission of feedback forms, comments or enquiries on the website or upon bill payment on the portal.
Number of To provide updated number of transaction for any of Transaction for the online services provided in the portals/websites. Online To also provide percentage of the transactions. Services Advertisement must be related to the agency. Not meant for commercial purpose. Government-Linked Company (GLC) advertisement is considered a commercial advertisement.
No Advertisement A Government related tender/quotation notification is not considered as advertisement. Pop-up ads need to be avoided as it is delegitimizing. Example: Banner, pop-up, fly-by advertisement. Security statement must be displayed for visitors viewing. Security Policy Disclaimer and terms & conditions are not considered as security statement. Example: Use of software to monitor traffic on a particular portal/website. Citizen Services Link to Other Sites Whether a "link to other websites/portals" section is available. Links should be consolidated according to categories. Only relevant sites/links can be considered here. Each agency must be linked to myGovernment portal. Link to MSC Malaysia website is a bonus. Basically it provides information on the respective Government unit/ department. It could either be explicitly stated under About Us section or in the introduction page. The hyperlink on a particular portal/website that does not function e.g. URL has been changed, or the page has been moved. Many online tools are available e.g. Truwex, Xenu, Broken Link Checker. Citizen Support Loading Time RSS Feed Citizen Services Auto Notification
Reference number is encouraged to be included with the response for tracking purposes. Include the timeline of when agencies will come back to users. Example: Upon submission of comment/feedback, a pop-up window will be prompted. Summaries of web site content that are published in the RSS format for download. It allows you to read the constantly updated contents in your RSS reader without having to visit the website. Facility is provided in transactions that can be carried out in the portals/websites. Includes Help, troubleshooting and guidance to the visitors/users to use the portal/website (e.g. stepby-step instruction on how to download a file). It can be placed in the FAQ section. Site Map is considered as navigation support. Quick link can also be considered as navigation support. Loading time of front page of agencys portal/ website (should not exceed 10 seconds; based on network speed of 100Mbps). Online tools can be used to test the criterion i.e. Truwex, Website Speed Test.
Digital Signature Support Link
Link to myGov Link to MSC Malaysia About Us section
Navigation Support
No Broken Link
Browser Support Best Viewed Statement
Number of support browser(s) that could be accessed by visitors, at least Internet Explorer (IE) and Mozilla. Statement of Best Viewed must be displayed.
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APPENDICES
62
Pillar
Criteria Laman Web Rasmi
Definition The phrase must be displayed on the Government website/portals.
No. 7
Portals/Websites National Labour Advisory Council National Oceanography Directorate (NOD) Office of Science Advisor
URL http://www.mohr.gov.my/index. php?option=com_content&task=view& id=134&Itemid=223 http://www.mosti.gov.my/mosti/index. php?option=com_content&task=blogca tegory&id=5&Itemid=27 http://www.mosti.gov.my/mosti/index. php?option=com_content&task=blogca tegory&id=69&Itemid=465 http://www.sabah.gov.my/dir/ou.asp? culture=br&id=md.rnu&sort=rank& page=3
Display of Malaysia Government Agencys crest/logo can also be displayed (but no mark will be given). Crest & Agencys crest/ logo The MSC Malaysia logo must be displayed at least at Display of the front page. MSC Malaysia Logo Displaying it at the sub page is encouraged. It is essential to provide updated information on the portals/ websites. Obsolete information should be removed immediately. It does not include archived information. The phrase "Last update" must be displayed on the portals/websites. A tool to count the number of hits/visits of a website. A hit is a file sent to the browser by a web server. A visit happened when someone visits a website. It might consist of one or more hits.
Content Management
10
Ranau District Council
Updated Event/ Information Notification
11 12 13 14 15 16
http://www.mosti.gov.my/mosti/index. Science and Technology Division (S&T) php?option=com_content&task=blogca tegory&id=4&Itemid=180 Selangor Immigration Department Selangor National Registration Department The International Division The Office of the Head of State, Penang Tribunal For Consumer Claims http://www.imi.gov.my/bm/telefon/ im_Telefon.asp http://www.jpn.gov.my/BM/info/ jpnselangor.htm http://www.mosti.gov.my/mosti/index. php?option=com_content&task=blogca tegory&id=7&Itemid=35 http://www.penang.gov.my/index. php?ch=28 http://www.kpdnkk.gov.my/index. php?option=com_content&task=blogca tegory&id=63&Itemid=405 http://www.mohr.gov.my/index. php?option=com_content&task=view& id=136&Itemid=225
Website Counter
Appendix 2 : NSL Portals/Websites No. 1 2 3 4 5 Portals/Websites Beaufort District Council Federal Territory Land Executive Committee Secretariat Federal Territory Sports Council Kelantan Agriculture Department Kuala Penyu District Council National Council for Occupational Safety & Health URL http://www.sabah.gov.my/dir/ ou.asp?id=md.bft&sort=rank&page=1 http://www.kwp.gov.my/3rdLevel.asp?c atid=6&parentid=0&contentid=100 http://www.kwp.gov.my/2ndLevel.asp?c atid=9&parentid=0&contentid=91 http://www.doa.gov.my/doastate/ kelantan/jpkn/index.htm http://www.sabah.org.my/bm/daerah/ daerah/pdm/kuala-penyu/jabatan_ agensi.asp http://www.mohr.gov.my/index. php?option=com_content&task=view& id=135&Itemid=224
17
Wages Council
Appendix 3 : Newly-Listed Portals/Websites No. 1 2 3 4 5 Portals/Websites Chief Minister's Office District offices of Johor Forest Department Sarawak Internal Audit Unit Islamic Religious Department Sarawak Johor Sarawak Terengganu Sarawak Ministry/State Terengganu
63
APPENDICES
64
No. 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
Portals/Websites Kedah Islamic Affairs Department Kelantan Museums Corporation Kelantan State Library Land and Survey Department Sarawak Malaysian Communications and Multimedia Commission Malaysian Institute of Road Safety Research (MIROS) Management Service Unit Ministry of Housing and Urban Development, Sarawak National Accounting Institute National Craft Institute Perbadanan Menteri Besar Negeri Kelantan Perbadanan Pengurusan Sisa Pepejal Dan Pembersihan Awam (PPSPPA) Portal Rasmi Projek Diraja Negeri Kelantan Public Works Department of Sarawak Social Welfare Department of Sarawak State Financial and Treasury Department Urusetia Pembangunan Belia Sukan dan NGO Wilayah Persekutuan Islamic Religious Council Wilayah Persekutuan Mufti Office
Ministry/State Kedah Kelantan Kelantan Sarawak Ministry of Information, Communication and Culture Ministry of Transport Terengganu Sarawak Ministry of Finance Ministry of Information, Communication and Culture Kelantan Ministry of Housing and Local Government Kelantan Sarawak Sarawak Kedah Ministry of Agriculture and Agro-based Industry Prime Ministers Department Prime Ministers Department
No. 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29
Portals/Websites Department of Youth and Sports, Federal Territory Kuala Lumpur Department of Youth and Sports, Melaka Department of Youth and Sports, Penang Department of Youth and Sports, Perlis Education Planning And Research Division Federal Development Department of Sabah Ilmu Khas Teachers Training College Kedah Mufti Office Kedah Social Welfare Department Kemabong Sub District Office Kota Marudu / Pitas District Council Kota Setar Land Office Labuan Education Department Limbang District Office Ministry of Social Development and Urbanisation Office of the HRH Raja Perlis Papar District Council Penang Education Department Perak Forestry Department Perak Public Works Department Perak State Agricultural Development Corporation Perlis Education Department Perlis Polytechnic Perlis Social Welfare Department Perlis Veterinary Services Department Pharmaceutical Services Division Putrajaya Education Department Sabah Education Department Selangor Forestry Department Selangor Public Service Comission
Ministry/State Ministry of Youth and Sport Ministry of Youth and Sport Ministry of Youth and Sport Ministry of Youth and Sport Ministry of Education Sabah Ministry of Education Kedah Kedah Sabah Sabah Kedah Ministry of Education Sarawak Sarawak Perlis Sabah Ministry of Education Perak Perak Perak Ministry of Education Ministry of Higher Education Perlis Perlis Ministry of Health Ministry of Education Ministry of Education Selangor Selangor
Appendix 4 : Wrong URL No. 1 2 3 4 Portals/Websites Baling Land Office Bintulu District Office Curriculum Development Centre Department of Irrigation and Drainage Perak Ministry/State Kedah Sarawak Ministry of Education Perak
30 31 32 33 34
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APPENDICES
66
No. 35 36 37
Portals/Websites Teachers' Education Division Technical Teachers Training College W.P.Labuan Survey and Mapping Department
Ministry/State Ministry of Education Ministry of Education Ministry of Natural and Resources Environment
No Rank 19 20 21 22 7 7 7 7 8 8 8 8 8 8 8 9 9 9 9 9 9 9 9 9 9 9 10 10 10
Portal/Website Ministry of Education National Art Gallery South East Johore Development Authority Tumpat District Council Gerik District Council Ipoh City Council Kuantan Municipal Council Melaka Ministry of Agriculture and Agro-Based Industry Municipal Council of Johor Bahru Tengah Sepang Municipal Council Council of Trust for the Bumiputera (MARA) District Council of Kota Tinggi Economic Planning Unit (EPU) Human Resources Development Fund (HRDF) Kelantan Islamic Foundation Kota Bharu Municipal Council Kuala Kangsar Municipal Council Ministry of Women, Family and Community Development National Craft Institute Shah Alam City Council Teluk Intan Municipal Council Batu Gajah District Council Contractor Services Centre Cooperative College of Malaysia
Score 85 85 85 85 84 84 84 84 84 84 84 83 83 83 83 83 83 83 83 83 83 83 82 82 82
Star 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5
Pillar CI 21 22 19 21 22 23 20 21 20 19 17 18 22 20 17 22 21 22 24 20 18 21 20 21 22 CIG 20 20 20 20 20 14 16 20 13 20 16 20 20 14 18 20 16 16 18 16 20 20 18 16 15 CSe 29 28 31 29 27 32 33 28 36 30 36 30 26 34 35 28 31 30 26 33 30 27 29 30 30 CSu 10 10 10 10 10 10 10 10 10 10 10 10 10 10 8 8 10 10 10 10 10 10 10 10 10 CM 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 4 5 5 5 5 5
Appendix 5 : Overall Ranking No Rank 1 2 3 4 5 1 2 2 3 3 Portal/Website Ministry of Housing and Local Government Attorney General Chambers Local Government Department Ministry of Finance, Malaysia Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) Ministry of Human Resources Rubber Industry Small Holders Development Authority (RISDA) Sarawak Taiping Municipal Council Johor National Archive of Malaysia City Council of Johor Bahru Kelantan Ministry of Information, Communication and Culture Penang State Secretariat Office Selangor Ketereh District Council Kota Bharu District and Land Office Score 94 90 90 89 89 Star 5 5 5 5 5 Pillar CI 24 21 22 18 22 CIG 16 20 20 20 16 CSe 39 34 33 36 36 CSu 10 10 10 10 10 CM 5 5 5 5 5
23 24 25 26 27 28 29 30 31
6 7
4 4
88 88
5 5
21 20
20 20
32 33
10 10
5 5
32 33 34 35 36 37 38 39 40 41 42 43
8 9 10 11 12 13 14 15 16 17 18
4 4 5 5 6 6 6 6 6 7 7
88 88 87 87 86 86 86 86 86 85 85
5 5 5 5 5 5 5 5 5 5 5
21 22 22 22 22 21 22 18 19 21 23
20 20 20 20 16 20 16 20 18 20 16
32 31 30 30 35 32 34 33 34 29 31
10 10 10 10 8 8 10 10 10 10 10
5 5 5 5 5 5 4 5 5 5 5
Note Citizen Interaction = C.I., Citizen Insight Generation = C.I.G., Citizen Services = C.Se., Citizen Support = C.su., Content Management = C.M.
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APPENDICES
68
No Rank 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 10 10 10 10 10 10 10 10 10 10 10 10 10 11 11 11 11 11 11 11 11 11 11 11 11 11
Portal/Website Development Authority of Kelantan Selatan (KESEDAR) District Council of Marang Hulu Terengganu District Council Jasin Municipal Council Kajang Municipal Council Labuan Corporation National Arts Culture and Heritage Academy Perbadanan Putrajaya Petaling Jaya City Council Public Service Department Tanjong Malim District Council Tapah District Council Universiti Pendidikan Sultan Idris (UPSI) Bachok District Council Dabong District Council District Council of Pontian District Council of Mersing Islamic Science University of Malaysia (USIM) Implementation and Coordination Unit (ICU) Jeli District Council Kuala Terengganu Municipal Council Kuala Krai District Council Machang District Council Pasir Mas District Council Pasir Puteh District Council Perak Tengah, Seri Iskandar District Council
Score 82 82 82 82 82 82 82 82 82 82 82 82 82 81 81 81 81 81 81 81 81 81 81 81 81 81
Star 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5
Pillar CI 22 22 22 21 17 22 22 24 21 21 22 22 18 21 21 21 22 21 19 21 21 21 21 21 22 22 CIG 16 16 20 20 16 20 18 14 16 11 20 20 20 16 16 20 20 20 14 16 16 16 16 16 16 16 CSe 29 29 25 26 34 25 27 29 30 35 26 25 29 29 29 25 24 28 33 29 29 29 29 29 28 28 CSu 10 10 10 10 10 10 10 10 10 10 9 10 10 10 10 10 10 8 10 10 10 10 10 10 10 10 CM 5 5 5 5 5 5 5 5 5 5 5 5 5
No Rank 70 71 72 73 74 75 76 77 78 79 80 81 11 11 12 12 12 12 12 12 12 12 12 12
Portal/Website Seremban Municipal Council Tanah Merah District Council Agriculture Department City Hall of Kuala Lumpur District Council of Labis District Council of Simpang Renggam District Council of Yong Peng Gua Musang District Council Institute for Rural Advancement (INFRA) Johor State Government Secretary Office Kerian District Council Kemubu Agricultural Development Authority (KADA) Lenggong District Council myGovernment Malaysian Handicraft Development Corporation Melaka Municipal Council Ministry of Science, Technology and Innovations, Malaysia Ministry of Rural and Regional Development, Malaysia Ministry of Health, Malaysia Ministry of Tourism Municipal Council of Batu Pahat Municipal Council of Kemaman Municipal Council of Kluang Municipal Council of Muar
Score 81 81 80 80 80 80 80 80 80 80 80 80
Star 5 5 5 5 5 5 5 5 5 5 5 5
Pillar CI 22 22 19 20 22 20 21 22 18 21 21 22 CIG 20 16 18 18 16 16 20 16 20 18 16 16 CSe 24 28 28 27 27 29 24 27 29 26 28 27 CSu 10 10 10 10 10 10 10 10 8 10 10 10 CM 5 5 5 5 5 5 5 5 5 5 5 5
82 5 5 5 5 4 5 5 5 5 5 5 5 5 88 89 90 91 92 93 85 86 83 84
12 12 12 12 12
80 80 80 80 80
5 5 5 5 5
22 18 22 22 17
20 16 16 16 20
23 31 27 27 28
10 10 10 10 10
5 5 5 5 5
87
12
80
19
16
30
10
12 12 12 12 12 12
80 80 80 80 80 80
5 5 5 5 5 5
20 20 21 20 21 22
11 16 16 20 16 16
34 29 28 25 28 27
10 10 10 10 10 10
5 5 5 5 2 5
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No Rank 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 12 12 12 12 12 12 12 12 13 13 13 13 13 13 14 14 14 14 14 14 14 14 14 15
Portal/Website Municipal Council of Pasir Gudang Office of the Chief Secretary to the Government Pengkalan Hulu District Council Prime Minister's Office Rompin District Council South East Johor Municipal Authority Terengganu District Council of Setiu Besut District Council Department of Fisheries District Council of Tangkak Federal Agricultural Marketing Authority (FAMA) Johor Land and Mines Department Judicial and Legal Training Institute District Council of Dungun Kelantan Syariah Judiciary Department Melaka Syariah Court Minerals and Geoscience Department Malaysia Ministry of Defence Ministry of Youth and Sports, Malaysia Tanah Merah District and Land Office Temerloh Municipal Council Selama District Council Ampang Jaya Municipal Council
Score 80 80 80 80 80 80 80 80 79 79 79 79 79 79 78 78 78 78 78 78 78 78 78 77
Star 5 5 5 5 5 5 5 5 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
Pillar CI 21 22 22 22 22 21 21 22 18 17 21 20 18 19 21 19 21 19 20 19 22 17 20 19 CIG 16 18 16 18 16 16 16 16 20 13 16 16 18 20 16 20 20 17 14 18 16 16 16 16 CSe 28 25 27 25 27 30 29 27 26 34 27 28 28 29 26 26 22 27 29 27 27 30 27 27 CSu 10 10 10 10 10 8 10 10 10 10 10 10 10 6 10 8 10 10 10 10 8 10 10 10 CM 5 4
No Rank 118 119

120
Portal/Website Bentong Municipal Council Department of Skills Development

Department of Statistics Hulu Selangor District Council Kinta Selatan, Kampar District Council Manjung Municipal Council Ministry of Higher Education Prisons Department Malaysia Universiti Tun Hussein Onn Malaysia (UTHM) Department of Irrigation and Drainage Federal Town and Country Planning Department Kedah Regional Development Authority (KEDA) Kulai Municipal Council Kulim Land Office Kubang Pasu District Council Maran District Council Ministry of Works, Malaysia
Score 77 77
77 77 77 77 77 77 77 76 76 76 76 76 76 76 76
Star 4 4
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
Pillar CI 21 19
20 18 20 20 21 18 21 23 20 21 21 19 22 20 20
CIG 20 16
18 20 16 16 18 14 13 13 12 16 16 20 20 16 14
CSe 22 27
24 26 26 28 23 30 29 25 29 24 24 22 19 26 28
CSu 9 10
10 8 10 8 10 10 9 10 10 10 10 10 10 9 10
CM 5 5
5 5 5 5 5 5 5 5 5 5 5 5 5 5 4
15 15
15 15 15 15 15 15 15 16 16 16 16 16 16 16 16
5 5 5 5 4 5 5 5 5 5 5 5 5 5 5 5 5 4
121 122 123 124 125 126 127 128 129 130 131 132 133 134
135 136 137 138 139
16 16 16 16 17 17 17
National Institute for Public Administration (INTAN) Negeri Sembilan Pasir Mas District and Land Office Universiti Sains Malaysia (USM) Bera District Council Cameron Highlands District Council Ministry of Federal Territories and Urban Wellbeing
76 76 76 76 75 75 75
4 4 4 4 4 4 4
20 17 22 19 21 20 17
20 16 16 17 20 16 14
21 28 24 28 19 24 29
10 10 10 8 10 10 10
5 5 4 4 5 5 5
5 5 5 5
140 141
71
APPENDICES
72
No Rank 142 17
Portal/Website Malaysian Agricultural Research and Development Institute (MARDI) National Solid Waste Management Department Pekan District Council Penang Development Corporation Raub District Council Universiti Malaysia Perlis (UniMAP) Department of Veterinary Services District Council of Segamat Forestry Department of Malaysia Istana Budaya Kuala Krai District and Land Office Land and Mines Department Malaysian Peninsular Commercial Vehicle Licensing Board Ministry of Plantation Industries and Commodities Ministry of Domestic Trade, Cooperative and Consumerisme National Film Development Corporation Malaysia (FINAS) Perak Royal Customs Department of Malaysia Department of Polytechnic and Community College Education
Score 75
Star 4
Pillar CI 19 CIG 13 CSe 28 CSu 10 CM 5
No Rank 161 19
Portal/Website Development Authority of Terengganu Tengah (KETENGAH) Inland Revenue Board of Malaysia International Islamic University (IIU) Ministry of Foreign Affairs Universiti Malaysia Pahang (UMP) Lipis District Council Malaysian Cocoa Board National Registration Department Pahang Perbadanan Tabung Pendidikan Tinggi Nasional (PTPTN) Sik District Council Ungku Omar Polytechnic (PUO) ePerolehan Federal Land Development Authority (FELDA) FELCRA Berhad Labour Department (Peninsular Malaysia) Ministry of Energy, Green Technology and Water Road Transport Department Sultan Azlan Shah Polytechnic Sultan Haji Ahmad Shah Polytechnic (POLISAS) Universiti Putra Malaysia (UPM) Universiti Utara Malaysia (UUM)
Score 73
Star 4
Pillar CI 17 CIG 13 CSe 28 CSu 10 CM 5
143 144 145 146 147 148 149 150 151 152 153 154
17 17 17 17 17 18 18 18 18 18 18 18
75 75 75 75 75 74 74 74 74 74 74 74
4 4 4 4 4 4 4 4 4 4 4 4
22 19 21 20 19 16 21 20 20 20 19 19
20 16 20 16 16 20 16 15 16 16 16 16
18 26 21 24 25 25 22 24 23 25 24 24
10 9 8 10 10 8 10 10 10 8 10 10
5 5 5
162 163 164
19 19 19 19 20 20 20 20 20
73 73 73 73 72 72 72 72 72
4 4 4 4 4 4 4 4 4
18 16 22 19 17 17 20 18 21
11 12 14 16 16 17 15 14 8
30 33 22 23 25 23 22 25 28
10 10 10 10 9 10 10 10 10
4 2 5 5 5 5 5 5 5
5 5
165 166
5 5 5 5 5
167 168 169 170
171 5 5 173 174 74 74 4 4 21 18 16 16 22 25 10 10 5 175 5 176 177 178 179 180 181 182 172
20 20 21 21 21 21 21 21 21 21 21 21
72 72 71 71 71 71 71 71 71 71 71 71
4 4 4 4 4 4 4 4 4 4 4 4
22 16 16 17 15 18 18 17 18 18 16 16
16 16 18 18 16 20 13 10 14 16 11 13
19 25 22 23 25 18 25 29 26 24 30 27
10 10 10 8 10 10 10 10 8 8 10 10
5 5 5 5 5 5 5 5 5 5 4 5
155 156
18 18
157 158 159 160
18 18 18 19
74 74 74 73
4 4 4 4
22 19 14 18
18 13 20 18
19 28 27 22
10 10 8 10
5 4 5 5
73
APPENDICES
74
No Rank 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 22 22 22 22 22 22 22 22 22 22 22 22 22 22 23 23 23 23 23 23 23
Portal/Website Construction Industry Development Board (CIDB) Department of Environment (DOE) Department of Information Services Malaysia Department of National Heritage Department of Occupational Safety & Health Department of Survey and Mapping Malaysia Johor Port Authority Johor Town and Rural Planning Department Kuala Muda Land Office Malaysian Meteorological Department MARA University of Technology (UiTM) Sultan Mizan Zainal Abidin Polytechnic Trade Union Affairs Department Universiti Teknikal Malaysia Melaka (UTeM) Central Bank of Malaysia Department of Orang Asli Affairs, Malaysia (JHEOA) Department of Special Affairs Farmers' Organization Authority of Malaysia Jerantut District Council Malaysian Palm Oil Board Muda Agricultural Development Authority (MADA)
Score 70 70 70 70 70 70 70 70 70 70 70 70 70 70 69 69 69 69 69 69 69
Star 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
Pillar CI 14 18 22 19 15 21 16 19 17 20 19 20 21 18 16 18 20 19 19 18 17 CIG 13 18 11 17 17 14 14 18 18 11 11 13 17 13 18 13 14 16 16 11 16 CSe 28 22 25 21 23 20 25 18 21 27 28 24 18 27 25 23 22 21 20 28 21 CSu 10 8 8 8 10 10 10 10 10 8 10 8 9 8 6 10 8 8 9 8 10 CM 5 4 4
No Rank 204 205 206 207 23 23 23 24 24 24 24 24 24 24 24 24 24 25 25 25 25 25 25 25 25 25
Portal/Website Pasir Puteh District and Land Office Public Service Commission Universiti Teknologi Malaysia (UTM) Alor Star Municipal Council General Administration Division Kelantan State Service Commission Kuala Selangor District Council Malaysian National News Agencies (BERNAMA) Malaysian Pineapple Industry Board Public Works Department Malaysia Universiti Kebangsaan Malaysia (UKM) Universiti Malaya (UM) Yan District Council Department of Veterans' Affairs Department of Waqaf, Zakat & Hajj Department of Wildlife and National Parks Employees Provident Fund Intellectual Property Corporation of Malaysia Johor State Religious Council Ministry of Home Affairs Ministry of International Trade and Industry (MITI ), Malaysia National Institute of Land and Survey (INSTUN)
Score 69 69 69 68 68 68 68 68 68 68 68 68 68 67 67 67 67 67 67 67 67 67
Star 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
Pillar CI 15 18 18 21 18 18 14 23 17 19 17 17 21 19 19 20 17 17 16 17 19 21 CIG 13 14 11 16 11 16 16 12 16 14 16 11 16 17 14 15 18 10 18 11 11 13 CSe 28 24 28 16 24 21 25 20 20 20 25 29 16 16 22 17 21 26 18 26 22 18 CSu 8 8 8 10 10 8 8 10 10 10 6 8 10 10 8 10 8 10 10 8 10 10 CM 5 5 4 5 5 5 5 3 5 5 4 3 5 5 4 5 3 4 5 5 5 5
5 5 5 5 5
208 209 210 211 212
4 4 2 5 5 4 4 5 220 5 5 222 5 4 5 225 223 224 221 213 214 215 216 217 218 219
75
APPENDICES
76
No Rank 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 25 25 25 25 25 25 26 26 26 26 26 26 26 26 26 26 26 26 26 27 27 27 27 27 27
Portal/Website Padang Terap District Council Pendang District Council Pendang Land Office Sabak Bernam District Council Sungai Petani Municipal Council Universiti Pertahanan Nasional Malaysia (UPNM) Alor Gajah Municipal Council Baling Land Office Department of Civil Defence Kubang Pasu Land Office Legal Aid Department Malaysian Federal Court Ministry of Natural Resources and Environment Multimedia Development Corporation (MDeC) Padang Terap Land Office Public Works Division Sarawak State Library Seberang Perai Municipal Council SME Corporation Malaysia (SME Corp. Malaysia) Auditor General Office Department of Insolvency Malaysia Department of National Service Training Industrial Relations Department Klang Municipal Council Kulim Polytechnic
Score 67 67 67 67 67 67 66 66 66 66 66 66 66 66 66 66 66 66 66 65 65 65 65 65 65
Star 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
Pillar CI 20 21 17 17 20 20 18 14 18 17 19 17 19 14 15 17 14 15 14 16 20 19 15 15 14 CIG 16 16 14 16 16 13 16 14 13 13 14 11 9 20 16 11 16 11 11 11 15 13 17 13 16 CSe 16 15 22 19 16 24 17 23 20 21 18 24 23 23 21 23 23 26 28 23 15 20 18 22 22 CSu 10 10 10 10 10 6 10 10 10 10 10 10 10 6 10 10 8 10 8 10 10 8 10 10 8 CM 5 5 4 5 5 4 5 5 5 5 5 4 5 3 4 5 5 4 5 5 5 5 5 5 5
No Rank 251 252 253 254 255 256 257 258 259 260 261 262 263 264 27 27 27 27 27 27 27 27 27 28 28 28 28 28
Portal/Website Legal Affairs Division Machang District and Land Office Melaka Land and Mines Office National Space Agency of Malaysia (ANGKASA) National Sports Institute Perlis Public Complaints Bureau Public Private Partnership Unit (3PU) Subang Jaya Municipal Council Election Commission Federal Development Department of Kelantan Labour Department (Sarawak) Ledang Community College Malaysian Centre For Geospatial Data Insfrastructure Manpower Department National Population and Family Development Board Malaysia (NPFDB) Pahang Public Works Department Perbadanan Nasional Berhad (PNS) Sabak Bernam Community College Social Security Organisation (SOCSO) Kangar Municipal Council Kelantan State Library
Score 65 65 65 65 65 65 65 65 65 64 64 64 64 64
Star 4 4 4 4 4 4 4 4 4 4 4 4 4 4
Pillar CI 16 14 19 20 16 14 21 16 17 13 17 18 20 18 CIG 14 13 12 11 17 18 14 18 13 15 11 16 9 8 CSe 20 25 19 25 19 19 16 16 22 23 21 17 20 24 CSu 10 8 10 6 8 10 10 10 8 8 10 8 10 10 CM 5 5 5 3 5 4 4 5 5 5 5 5 5 4
265 266
28 28
64 64
4 4
18 18
13 13
18 18
10 10
5 5
267 268 269 270 271 272
28 28 28 28 29 29
64 64 64 64 63 63
4 4 4 4 4 4
13 14 19 19 13 17
20 15 11 13 16 17
18 21 22 17 19 18
8 10 8 10 10 6
5 4 4 5 5 5
77
APPENDICES
78
No Rank 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 29 29 29 29 29 29 29 29 30 30 30 30 30 30 30 30 30 30 30 30 31 31 31
Portal/Website Malaysia Anti-Corruption Commission National Library of Malaysia Perak Islamic Religious Affairs Department Port Dickson Polytechnic Teluk Intan Community College Universiti Malaysia Sabah (UMS) Valuation and Property Services Department Yayasan Tekun Nasional Community Development Department (KEMAS) Fisheries Development Authority of Malaysia Institut Keusahawan Negara (INSKEN) Johor Education Department Kuala Pilah District Council Local Authority Kulim Hi-Tech Industrial Park Ministry of Transport, Malaysia National Department for Culture and Arts National Film Department Royal Malaysian Police Tampin District Council Universiti Malaysia Terengganu (UMT) eSyariah Agri-Food Business Development Centre (BDC) Department of Standards Malaysia
Score 63 63 63 63 63 63 63 63 62 62 62 62 62 62 62 62 62 62 62 62 61 61 61
Star 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
Pillar CI 17 18 19 16 17 18 13 14 12 15 18 19 17 17 19 20 19 19 18 16 15 18 16 CIG 8 13 10 11 7 9 13 15 10 13 15 15 13 16 13 15 13 11 17 14 13 14 13 CSe 23 21 19 21 26 24 24 19 25 19 16 15 17 14 15 16 18 17 13 20 22 14 19 CSu 10 6 10 10 8 10 8 10 10 10 8 8 10 10 10 6 8 10 10 8 8 10 8 CM 5 5 5 5 5 2 5 5 5 5 5 5 5 5 5 5 4 5 4 4 3 5 5
No Rank 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 31 31 31 31 31 31 31 31 31 31 31 32 32 32 32 32 32 32 32 32 32 32 32 HRMIS
Portal/Website
Score 61 61 61 61 61 61 61 61 61 61 61 60 60 60 60 60 60 60 60 60 60 60 60
Star 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
Islamic Development Department Jelebu District Council Kelantan Public Works Department Kuching, Sarawak Polytechnic Kulim Municipal Council Majlis Perbandaran Langkawi Bandaraya Pelancongan Malaysian Timber Industry Board Merlimau Polytechnic Penang Island Municipal Council Penang State Treasury Department Account General Department Baling District Council Department of Syariah Judiciary Malaysia Fire and Rescue Department, Malaysia Islamic Department of Federal Teritory Johor State Religious Department Kedah State Health Department Kuala Langat District Council Labour Department (Sabah) Malaysia Productivity Corporation (MPC) Malaysian Communications and Multimedia Commission Rembau District Council
79
APPENDICES
80
No Rank 319 320 321 322 323 324 325 326 327 32 32 32 32 33 33 33 33 33
Portal/Website Suruhanjaya Koperasi Malaysia (SKM) Syariah Court of Federal Territory Tumpat District and Land Office Zakat Collection Centre of Federal Territories Jempol District Council Klang Port Authority Malaysian Rubber Board Marine Department Malaysia National Hydraulic Research Institute of Malaysia (NAHRIM) National Valuation Institute Sabah State Health Department Seberang Perai Polytechnic Selangor Town and Rural Planning Department Cabinet, Constitution and Government Relation Division Nilai Municipal Council Perlis Public Works Department Property and Land Management Division Registrar of Societies Segamat Community College Selangor Education Department Selayang Municipal Council Terengganu State Islamic Affairs and Malay Custom Biro Tatanegara
Score 60 60 60 60 59 59 59 59 59
Star 4 4 4 4 3 3 3 3 3
Pillar CI 17 17 18 15 18 17 16 15 16 CIG 11 11 15 8 13 11 8 15 15 CSe 17 17 18 27 13 18 22 17 13 CSu 10 10 4 8 10 8 8 7 10 CM 5 5 5 2 5 5 5 5 5
No Rank 342 343 344 345 346 35 35 35 35 35
Portal/Website Department of Museums Malaysia Immigration Department MyHealth Industrial Court Malaysia Malaysian Industrial Development Authority (MIDA) Malaysian Maritime Enforcement Agency National AntiDrugs Agency (NADA) Penang Land and Mines Office State Land and Mineral Department Central Seberang Perai District and Land Office, Penang Department of Broadcasting Development Authority of Pulau Pinang Region (PERDA) District and Land Office of Hulu Langat District Offices of Johor Education Service Commission JobsMalaysia Johor Baharu Polytechnic Johor State Development Office Kota Melaka Polytechnic Malaysia Agriculture Park Malaysian Army Malaysian Qualifications Agency (MQA) National Housing Department National Institute of Occupational Safety & Health
Score 57 57 57 57 57
Star 3 3 3 3 3
Pillar CI 16 16 19 16 18 CIG 11 11 13 11 11 CSe 19 17 14 15 15 CSu 8 8 8 10 8 CM 3 5 3 5 5
347 348 349 350
35 35 35 35 36 36 36 36 36 36 36 36 36 36 36 36 36 36 36
57 57 57 57 56 56 56 56 56 56 56 56 56 56 56 56 56 56 56
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
15 19 13 16 14 16 14 11 13 14 15 19 17 18 11 19 17 16 14
13 12 12 11 10 13 11 15 6 12 13 11 6 11 13 10 9 8 11
18 15 19 16 19 17 16 17 22 16 19 14 19 14 17 16 16 17 22
6 8 8 10 8 6 10 8 10 10 6 8 10 8 10 8 10 10 6
5 3 5 4 5 4 5 5 5 4 3 4 4 5 5 3 4 5 3
328 329 330 331 332
33 33 33 33 34
59 59 59 59 58
3 3 3 3 3
14 16 17 15 16
11 16 14 13 10
21 14 15 18 17
8 8 8 8 10
5 5
351 352
5 5
353 354
5 355 356
333 334 335 336 337 338 339 340 341
34 34 34 34 34 34 34 34 35
58 58 58 58 58 58 58 58 57
3 3 3 3 3 3 3 3 3
20 13 16 18 13 16 15 20 16
10 13 11 10 18 13 10 11 8
15 19 21 17 15 14 18 16 18
8 8 6 8 8 10 10 6 10
5 5 4 5 4 5 5 5 5
357 358 359 360 361 362 363 364 365
81
APPENDICES
82
No Rank 366 367 368 369 36 36 36 36
Portal/Website National Unity and Integration Department North East District and Land Office, Penang State Computer Service Department Sultan Abdul Halim Mu'adzam Syah Polytechnic (POLIMAS) The Special Taskforce To Facilitate Business (PEMUDAH) UDA Holdings Berhad Bank Rakyat Bhd. Board of Engineers Malaysia Ceremonial and International Conference Secretariat Division Department of Chemistry (DOC) Director of Land and Mines Office Federal Territory Franchise Development Division Kota Kinabalu Polytechnic Kuantan Community College Lembaga Tabung Angkatan Tentera Malaysia External Trade Development Corporation (MATRADE) Malaysian Quarantine and Inspection Services (MAQIS) Melaka State Development Office Negeri Sembilan State Health Department
Score 56 56 56 56
Star 3 3 3 3
Pillar CI 15 13 17 12 CIG 13 11 8 10 CSe 15 19 19 19 CSu 8 8 8 10 CM 5 5 4 5
No Rank 385 386 387 388 389 390 391 37 37 37 37 37 37 37 37 38 38 38 38 38 38 38 38 38 38 38 38 38 38
Portal/Website Office of Federal Secretary, Sarawak Penang Syariah Judiciary Department Perlis Education Department Royal Malaysian Air Force Skills Fund Development Corporation Small and Medium Enterprise Bank Berhad (SME Bank) Southeast Asia Regional Centre for Counter-Terrorism Universiti Malaysia Sarawak (UNIMAS) Bandar Baharu District Council Institute of Diplomacy and Foreign Relations (IDFR) Land Office of Pontian Langkawi Development Authority (LADA) Malaysia Tourism Promotion Board Manjung Land and District Office National Youth Vocational Institute Chembong Negeri Sembilan Office of State Treasury Perak Land and Mines Department Perlis State Treasury Department Sabah Tourism Board Securities Commission (SC) Selayang Community College Social Institute of Malaysia
Score 55 55 55 55 55 55 55 55 54 54 54 54 54 54 54 54 54 54 54 54 54 54
Star 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
370
36
56
15
10
16
10
371 372 373 374
36 37 37 37
56 55 55 55
3 3 3 3
16 15 13 15
11 9 13 15
16 18 14 12
10 10 10 8
3 3 5 5
392 393 394
375 376 377 378 379 380 381
37 37 37 37 37 37 37
55 55 55 55 55 55 55
3 3 3 3 3 3 3
16 10 14 14 14 15 17
13 11 13 14 13 13 4
13 19 13 12 15 12 24
8 10 10 10 8 10 6
5 5 5 5 5 5
395 396 397 398 399 400
4 401
382 383 384
37 37 37
55 55 55
3 3 3
15 14 14
14 7 15
13 24 14
8 6 8
5 4 4
402 403 404 405 406
83
APPENDICES
84
No Rank 407 408 409 410 411 412 413 414 38 39 39 39 39 39 39 39
Portal/Website Yayasan Pelajaran Johor Bachok District and Land Office Department of Irrigation and Drainage, Kedah Gemas Small District and Land Office Johor Forestry Department Kuantan Port Authority Mas Gading Community College Northern Seberang Perai District and Land Office, Penang Sarawak Timber Industry and Development Corporation Terengganu Syariah Judiciary Department Chief Government Security Office Department of Irrigation and Drainage, Terengganu Department of Social Welfare Malaysia Department of Youth and Sports, Penang Department of Youth and Sports, Federal Territory Kuala Lumpur Kedah Town and Rural Planning Department Kuala Lumpur Federal Territory Education Department Land Office of Kluang Malaysia Pepper Board National Saving Bank Pahang State Development Corporation
Score 54 53 53 53 53 53 53 53
Star 3 3 3 3 3 3 3 3
Pillar CI 15 15 14 14 10 18 16 14 CIG 11 6 17 8 9 11 10 8 CSe 13 19 12 18 23 12 14 17 CSu 10 8 6 8 6 8 8 10 CM 5 5
No Rank 428 429 40 40 40 40 40 40 40 40 41 41 41 41 41 41 41 41
Portal/Website Pahang Syariah Judiciary Department Port Dickson Municipal Council Selangor Land and Mines Office Selangor State Health Department South West District and Land Office, Penang Terengganu Social Welfare Department Terengganu State Library Water Supply Department Bentong District and Land Office District and Land Office of Marang Energy Commission Forest Research Institute of Malaysia (FRIM) Hulu Selangor Community College Jempol District and Land Office Kuala Kangsar Land and District Office Malaysian Science and Technology Information Centre (MASTIC) National Agricultural Training Council (NATC) Perak Education Department Rembau District and Land Office Science and Technology Research Institution for Defence
Score 52 52 52 52 52 52 52 52 51 51 51 51 51 51 51 51
Star 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
Pillar CI 14 17 13 15 18 19 15 18 11 13 17 19 10 12 10 14 CIG 13 10 11 8 11 11 6 9 11 8 13 6 13 10 7 10 CSe 15 12 15 14 15 14 17 13 16 19 14 13 15 16 23 16 CSu 6 8 8 10 6 4 10 8 8 6 6 8 8 8 8 6 CM 4 5 5 5 2 4 4 4 5 5 1 5 5 5 3 5
4 430 5 431 5 4 5 4 432 433 434 435 436 437 438 439
415 416 417 418 419 420 421
39 39 40 40 40 40 40
53 53 52 52 52 52 52
3 3 3 3 3 3 3
15 11 16 17 16 16 16
15 11 13 8 8 15 15
12 16 12 18 15 10 10
8 10 6 6 8 6 6
3 5 5 3
440 5 441 5 442 5 443 52 52 52 52 52 52 3 3 3 3 3 3 11 16 16 14 14 12 13 10 6 11 12 5 17 12 20 16 15 22 8 9 8 6 8 10 3 444 5 445 2 5 3 3 447 446
422 423 424 425 426 427
40 40 40 40 40 40
41 41 41 41
51 51 51 51
3 3 3 3
13 10 12 14
11 17 17 13
12 15 13 14
10 4 4 6
5 5 5 4
85
APPENDICES
86
No Rank 448 449 450 451 452 453 454 455 456 457 458 459 460 461 462 463 464 465 466 467 468 469 470 41 41 41 42 42 42 42 42 42 42 42 42 42 42 42 42 42 42 42 42 42 42 42
Portal/Website Sultan Salahuddin Abdul Aziz Shah Polytechnic Sungai Siput Community College Terengganu State Museum Board of Quantity Surveyors Malaysia Companies Commission of Malaysia District and Land Office of Hulu Selangor Education Technology Division Kelantan Education Department Kuala Lumpur Hospital Land Office of Johor Bahru Larut Matang and Selama Land and District Office Malaysian Institute of Accountant Miri City Council National Landscape Department National Science Centre Negeri Sembilan State Development Office Sabah Education Department Sabah Forestry Department Stadium Merdeka Corporation State Department of Veterinary Service, Penang State Islamic Affairs Department State Treasury Sabah University Malaya Medical Centre
Score 51 51 51 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
Star 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
Pillar CI 13 14 19 14 16 15 14 14 14 15 11 17 12 15 18 11 16 18 15 16 14 14 13 CIG 11 13 10 11 6 13 10 13 9 11 7 12 11 12 9 8 10 6 10 8 11 7 14 CSe 13 18 12 14 15 10 16 11 15 13 21 16 17 10 14 18 10 16 12 18 18 20 14 CSu 10 2 6 8 10 8 6 7 8 8 8 4 8 8 6 8 10 8 8 4 6 6 8 CM 4 4 4 3
No Rank 471 472 473 474 43 43 43 43 43 43 43 43 43 43 43 43 43 43
Portal/Website Food Safety and Quality Division Human Rights Commission of Malaysia (SUHAKAM) Institute of Language and Literature Malaysia Kelantan Islamic Religious and Customs Council Kelantan State Health Department National Pharmaceutical Control Bureau Negeri Sembilan Foundation Negeri Sembilan Public Works Department Perak Public Works Department Perak Veterinary Services Department Perlis State Forestry Department Royal Malaysian Navy Sewerage Services Department Southern Seberang Perai District and Land Office, Penang State Financial and Treasury Department (Melaka) Universiti Darul Iman Batang Padang Land and District Office Department of Youth and Sports, Melaka Department of Youth and Sports, Perlis Development Bank of Malaysia
Score 49 49 49 49 49 49 49 49 49 49 49 49 49 49
Star 3 3 3 3 3 3 3 3 3 3 3 3 3 3
Pillar CI 15 15 15 12 14 14 12 16 15 20 14 15 13 13 CIG 8 8 6 11 15 12 9 9 12 7 13 13 11 8 CSe 16 13 17 17 11 12 17 13 15 13 12 12 13 17 CSu 5 10 6 4 6 8 6 6 6 6 8 6 8 8 CM 5 3 5 5 3 3 5 5 1 3 2 3 4 3
3 475 4 476 4 5 4 3 3 1 2 5 3 5 4 2 5 4 488 1 489 3 1 490 44 44 44 485 486 487 43 43 44 479 480 481 482 483 484 477 478
49 49 48 48 48 48
3 3 3 3 3 3
12 17 12 16 16 15
11 6 7 11 11 9
13 15 20 10 10 11
8 8 6 6 6 10
5 3 3 5 5 3
87
APPENDICES
88
No Rank 491 492 493 494 495 496 497 498 499 500 501 502 503 504 505 506 507 508 509 510 511 512 513 44 44 44 44 44 44 44 44 44 44 44 44 44 44 44 44 44 45 45 45 45 45 45
Portal/Website Hilir Perak Land and District Office Kedah Land and Mines Office Kelantan State Development Office Kerian Land and District Office Kinta Land and District Office Malaysian Examinations Syndicate Melaka Education Department National Security Council National Water Services Commission Pahang Town and Rural Planning Department Penang Perlis State Health Department Sabah Social Welfare Department Sultan Idris Shah Polytecnhic Sabak Bernam Tawau Community College Terengganu Local Authority Division Water Department Baitulmal Fund Board Bayan Baru Community College Bintulu Development Authority Department of Women Development District and Land Office of Sepang Johor Agriculture Department
Score 48 48 48 48 48 48 48 48 48 48 48 48 48 48 48 48 48 47 47 47 47 47 47
Star 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
Pillar CI 11 11 11 11 11 12 13 13 14 18 13 12 11 12 9 17 13 16 9 12 14 11 9 CIG 7 6 10 7 7 8 9 9 12 6 9 7 9 9 9 9 9 8 13 11 4 12 11 CSe 21 18 18 19 21 15 16 12 13 9 13 16 16 17 19 12 15 15 13 13 19 11 14 CSu 6 10 4 8 8 8 5 10 6 10 10 8 8 8 8 6 8 6 8 8 6 8 8 CM 3 3 5 3 1 5 5 4 3
No Rank 514 515 516 517 518 519 520 521 522 523 45 45 45 45 45 45 45 45 45 45 45 45 45 45 45 45 45 45 45 45 46 46
Portal/Website Johor Family Development Foundation Johor State Library Keretapi Tanah Melayu Berhad (KTMB) Kota Bharu Polytechnic Kota Kuala Terengganu Polytechnic Land Office of Segamat Lipis District and Land Office Matriculation Division Negeri Sembilan Education Department Negeri Sembilan Land and Mines Office Pahang Forestry Department Perak Town and Rural Planning Department Portal Info Desa Prime Minister's Department Sarawak State Treasury Department State Economic Development Corporation Syarikat Bekalan Air Selangor Sdn. Bhd. Terengganu Human Resource Management Division Terengganu State Sports Council Terengganu Town and Rural Planning Department General Administration Sarawak Kedah Islamic Religious Council
Score 47 47 47 47 47 47 47 47 47 47 47 47 47 47 47 47 47 47 47 47 46 46
Star 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
5 524 3 5 4 2 3 4 530 3 2 4 532 3 533 4 534 5 535 5 531 526 527 528 529 525
89
APPENDICES
90
No Rank 536 537 538 539 540 541 542 543 46 46 46 46 46 47 47 47
Portal/Website Kelantan State Treasury Department Perak State Health Department Perlis State Library Putrajaya Hospital Slim River / Tg. Malim Land and District Office Bukit Beruang Melaka Community College Education Planning and Research Division Institute of Islamic Understanding Malaysia (IKIM) Johor Office of State Treasury Kepala Batas Community College Land Office of Batu Pahat Malaysian Institute of Road Safety Research (MIROS) Mentakab Community College Negeri Sembilan Agriculture Department Pahang Land and Mines Department Pekan District and Land Office Perbadanan Pengurusan Sisa Pepejal dan Pembersihan Awam (PPSPPA) Selangor Public Works Department Selangor State Religious Department Sibu Water Board SIRIM BERHAD State Management Information Unit
Score 46 46 46 46 46 45 45 45
Star 3 3 3 3 3 3 3 3
Pillar CI 14 13 13 12 10 14 14 16 CIG 9 14 10 8 7 8 9 10 CSe 11 10 15 13 18 14 11 9 CSu 8 6 6 8 8 6 6 6 CM 4 3 2 5 3 3 5 4
No Rank 558 559 560 561 562 563 564 48 48 48 48 48 48 48
Portal/Website Internal Audit Unit (Terengganu) Kelantan Veterinary Services Department Kuala Langat Community College Kuching South City Council Land Office of Kota Tinggi Malaysian Nuclear Agency Malaysian Remote Sensing Agency (Remote Sensing Malaysia) Ministry of Social Development and Urbanisation Negeri Sembilan Mufti Department Pahang Water Works Department Perlis Polytechnic Sabah State Library Selayang Hospital Bangi Islamic Teachers' Training Institute City Hall of Kuching North Department of Irrigation and Drainage, Perak Department of Railway Jerantut District and Land Office Johor Public Services Commission Kedah Ministry of Infrastructure Development and Communications National Sports Council
Score 44 44 44 44 44 44 44
Star 3 3 3 3 3 3 3
Pillar CI 14 13 11 12 12 16 15 CIG 9 11 9 13 5 11 8 CSe 11 12 15 9 17 10 11 CSu 6 4 4 8 6 4 6 CM 4 4 5 2 4 3 4
565 45 45 45 45 45 45 45 45 45 3 3 3 3 3 3 3 3 3 12 13 13 14 10 14 12 14 13 8 6 8 10 10 8 7 9 13 16 16 11 9 12 10 13 10 10 6 6 8 8 8 8 8 8 6 3 4 5 4 5 5 5 572 4 3 574 575 45 45 45 45 45 3 3 3 3 3 9 12 15 15 17 13 8 11 8 9 14 15 9 13 12 4 6 8 8 4 5 576 4 577 2 1 3 579 578 573 566 567 568 569 570 571
48
44
13
11
544 545 546 547 548 549 550 551 552
47 47 47 47 47 47 47 47 47
48 48 48 48 48 49 49 49 49 49 49 49 49
44 44 44 44 44 43 43 43 43 43 43 43 43
3 3 3 3 3 3 3 3 3 3 3 3 3
15 14 14 15 9 14 14 13 11 12 11 15 9
10 3 8 5 11 7 7 13 9 8 6 5 13
8 12 12 11 11 12 13 8 10 12 13 15 10
8 10 5 10 8 6 6 6 8 6 8 6 8
3 5 5 3 5 4 3 3 5 5 5 2 3
553 554 555 556 557
47 47 47 47 47
49
43
13
11
91
APPENDICES
92
No Rank 580 581 582 583 584 585 586 587 588 589 590 591 592 593 594 595 596 597 598 599 600 49 49 49 49 49 49 49 49 49 49 49 49 49 50 50 50 50 50 50 50 50
Portal/Website National Youth Vocational Institute Kinarut Negeri Sembilan Social Welfare Department Negeri Sembilan Town and Rural Planning Department Pahang Education Department Pasir Salak Community College Penang Agriculture Department Sabah Public Works Department Sarawak Agriculture Department Sarawak Foundation Terengganu Family Development Foundation Terengganu Housing Division Terengganu Public Works Department Veterinary Services and Animal Industry Department Agrobank Department of Fisheries Sabah Department of Irrigation and Drainage, Penang Department of Irrigation and Drainage, Sarawak Malaysian Examinations Council Melaka Public Works Department Melaka Town and Rural Planning Department National Biotechnology Directorate (BIOTECH)
Score 43 43 43 43 43 43 43 43 43 43 43 43 43 42 42 42 42 42 42 42 42
Star 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
Pillar CI 14 14 14 11 14 10 15 14 16 11 17 13 9 14 12 14 13 13 10 12 14 CIG 8 8 8 9 11 9 2 7 4 10 9 4 11 8 5 6 9 6 5 7 6 CSe 10 11 11 12 9 14 17 13 13 15 9 19 13 10 19 13 9 15 18 12 13 CSu 6 6 6 6 6 6 6 6 8 4 6 6 8 8 6 6 8 4 6 8 4 CM 5 4 4 5 3 4 3 3
No Rank 601 602 603 604 605 606 607 608 609 50 50 50 50 50 50 50 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51
Portal/Website Office of Federal Secretary, Sabah Pahang Public Services Commission Sarawak Economic Development Corporation School Department Segamat 2 Community College Selangor Veterinary Services Department State Forestry Office Department of Agriculture Terengganu's Department of Irrigation and Drainage, Selangor District and Land Office of Hulu Terengganu District and Land Office of Kuala Terengganu District and Land Office of Setiu Finance Division Jelebu District and Land Office Kuala Pilah District and Land Office Land and Survey Department Sarawak Land Office of Mersing Malaysian Palm Oil Council National Accounting Institute National Tobacco Board Pahang Veterinary Service Department Penang Forestry Department Penang State Library
Score 42 42 42 42 42 42 42 41 41 41 41 41 41 41 41 41 41 41 41 41 41 41 41
Star 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
2 3 2 1 612 2 613 2 0 3 616 3 617 4 3 3 5 618 619 620 621 622 623 614 615 610 611
93
APPENDICES
94
No Rank 624 625 626 627 628 629 630 631 632 633 634 635 636 637 638 639 640 641 642 643 644 51 51 51 51 51 51 52 52 52 52 52 52 52 52 52 52 52 52 52 52 52
Portal/Website Penang State Religious Council Penang Town and Rural Planning Department Public Services Department Sabah Selangor Office of State Treasury Selangor State Development Corporation Sungai Petani Community College Cameron Highlands District and Land Office Chenderoh Community College Department of Irrigation and Drainage, Melaka Forest Department Sarawak Gua Musang District and Land Office Johor Survey and Mapping Department Kelantan Museums Corporation National Youth Vocational Institute Alor Gajah Negeri Sembilan Syariah Judiciary Department Pahang Social Welfare Department Parliament of Malaysia Perak Forestry Department Pharmaceutical Services Division Pusat Maklumat Rakyat Selangor State Library
Score 41 41 41 41 41 41 40 40 40 40 40 40 40 40 40 40 40 40 40 40 40
Star 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
Pillar CI 10 10 12 12 11 12 11 10 12 12 10 9 13 14 12 11 14 8 13 13 15 CIG 6 9 5 8 10 5 6 8 4 10 6 6 5 8 8 6 4 11 6 10 6 CSe 12 11 14 12 14 12 12 11 14 8 13 15 12 10 11 12 11 11 10 13 10 CSu 8 6 6 5 4 8 6 8 6 8 6 8 8 4 4 6 8 6 6 2 6 CM 5 5 4 4 2 4 5 3 4 2 5 2 2 4 5 5 3 4 5 2 3
No Rank 645 646 647 648 649 650 651 652 653 654 655 656 657 658 659 660 661 662 663 664 665 666 667 52 52 52 52 53 53 53 53 53 53 53 53 53 53 53 53 53 53 53 53 53 53 53
Portal/Website Sibu Municipal Council State Planning Unit Terengganu State Health Department Terengganu State Service Commission Academy of Science Malaysia (ASM) Bandar Penawar Community College Department of Industrial Development and Research District and Land Office of Kuala Selangor Jeli District and Land Office Kuching Water Board Limbang District Council Majlis Agama Islam dan Adat Resam Melayu Pahang Malaysian Rubber Export Promotion Council National Youth Vocational Institute Bukit Mertajam National Youth Vocational Institute IKBN Dusun Tua Penampang District Council Penang Social Welfare Department Penang State Health Department Putrajaya Education Department Rajang Port Authority Raub District and Land Office Selangor Forestry Department Special Education Department
Score 40 40 40 40 39 39 39 39 39 39 39 39 39 39 39 39 39 39 39 39 39 39 39
Star 3 3 3 3 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
95
APPENDICES
96
No Rank 668 669 670 671 672 673 674 675 676 677 678 679 680 681 682 683 684 685 686 687 688 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 54 55 55
Portal/Website Department of Irrigation and Drainage, Johor District and Land Office of Kemaman District and Land Office of Kuala Langat Jasin Community College Johor Islamic Corporation Kuantan District and Land Office Ministry of Finance Ministry of Industrial Development Ministry of Industrial Development (MID) Sarawak Ministry of Rural and Entrepreneurial Development Ministry of Tourism, Culture and Environment Muadzam Shah Polytechnic National Economic Action Council (NEAC) National Youth Vocational Institute Kuala Perlis National Youth Vocational Institute Sri Iskandar Negeri Sembilan Development Corporation Perlis State Development Office Pilgrimage Fund Board Port Dickson District and Land Office Arau Community College Curriculum Development Centre
Score 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 37 37
Star 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
No Rank 689 690 691 692 693 694 55 55 55 55 55 55
Portal/Website Kelantan Survey and Mapping Department Kuching Port Authority Lundu District Council Malaysia Health Promotion Foundation Malaysia Highway Authority Malaysian IndustryGovernment Group for High Technology ( MIGHT ) Melaka Museums Corporation Meradong District Office Mukah Sarawak Polytechnic National Hydrographic Centre Negeri Sembilan Survey and Mapping Department Padawan Municipal Council Paya Besar Community College Penang Education Department Penang State Religious Department Perak Office of State Treasury Perbadanan Menteri Besar Negeri Kelantan Road Safety Department Sabah Sabah Public Complaints Bureau Sarawak Biodiversity Centre Sarawak Syariah Judiciary Department Seremban District and Land Office State Attorney-General's Chambers
Score 37 37 37 37 37 37
Star 2 2 2 2 2 2
Pillar CI 9 10 8 11 12 13 CIG 4 7 7 7 4 3 CSe 15 10 11 12 13 15 CSu 8 8 8 2 6 4 CM 1 2 3 5 2 2
695 696 697 698 699 700 701 702 703 704 705 706 707 708 709 710 711 712
55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55 55
37 37 37 37 37 37 37 37 37 37 37 37 37 37 37 37 37 37
2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
13 12 9 12 9 12 9 9 10 14 15 14 10 14 10 9 12 9
5 9 16 10 6 2 10 8 6 6 3 4 4 9 11 6 6 6
11 7 7 11 15 13 13 10 11 11 11 10 15 9 8 9 12 11
6 6 2 4 6 6 3 6 8 4 4 6 6 4 6 10 4 8
2 3 3 0 1 4 2 4 2 2 4 3 2 1 2 3 3 3
97
APPENDICES
98
No Rank 713 714 715 716 717 718 719 720 721 722 723 724 725 726 727 728 55 55 55 55 56 56 56 56 56 56 56 56 56 56 56 56
Portal/Website State Legislative Assembly (Terengganu) Temenggong Ibrahim Teachers' Training Institute Terengganu Education Department Terengganu State Economic Development Corporation Aminuddin Baki Institute Bentong Community College Clinical Research Centre District and Land Office of Gombak Federal Development Department of Sabah Jasin District and Land Office Kelantan Social Welfare Department Kuala Lumpur Health Department Labuan Offshore Financial Services Authority Land Office of Kulaijaya MIMOS Berhad Ministry of Community Development and Consumer Affairs Ministry of Environment and Public Health Natural Resources and Environment Board (NREB) Sarawak Perak Public Service Commission Perak Social Welfare Department Perak State Library
Score 37 37 37 37 36 36 36 36 36 36 36 36 36 36 36 36
Star 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
Pillar CI 13 11 10 12 10 12 14 10 8 12 9 13 13 12 14 11 CIG 8 6 8 6 4 9 2 5 3 5 4 4 6 8 5 5 CSe 10 10 7 11 12 9 9 12 15 11 15 9 9 7 8 13 CSu 5 6 8 6 6 4 8 6 6 6 6 6 6 6 8 4 CM 1 4 4 2 4 2 3 3 4 2 2 4 2 3 1 3
No Rank 734 735 736 737 738 739 740 741 742 743 744 745 746 747 748 749 750 751 752 753 754 755 756 56 56 56 56 56 56 56 57 57 57 57 57 57 57 57 57 57 57 57 57 57 57 57
Portal/Website Sabah Credit Corporation Sarawak Tourism Board Sibu District Office Syarikat SESCO Berhad Terengganu State Economic Planning Unit Universiti Malaysia Kelantan (UMK) Urusetia Pembangunan Belia Sukan dan NGO Betong District Council Bintulu Port Authority Darulaman Teachers' Institute Department of Irrigation and Drainage, Negeri Sembilan District and Land Office of Petaling District and Land Office of Sabak Bernam Kedah Survey and Mapping Department Kelantan Land and Mines Department Lubok Antu District Council Malacca Survey and Mapping Department Malaysian Armed Forces Malaysian National Institute of Translation (ITNM) Maran District and Land Office Ministry of Planning and Resource Management National Youth Vocational Institute Wakaf Tapai Penang Botanic Gardens
Score 36 36 36 36 36 36 36 35 35 35 35 35 35 35 35 35 35 35 35 35 35 35 35
Star 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
729 730
56 56
36 36
2 2
12 12
5 4
9 10
8 8
2 2
731 732 733
56 56 56
36 36 36
2 2 2
9 11 15
4 8 6
11 9 9
9 6 4
3 2 2
99
APPENDICES
100
No Rank 757 758 759 760 761 762 763 764 765 766 767 768 769 770 771 772 773 774 775 776 777 778 779 57 57 57 57 57 57 57 57 58 58 58 58 58 58 58 58 58 58 58 58 58 58 58
Portal/Website Perak Tengah Land and District Office Rompin District and Land Office Samarahan District Council Sarikei District Council Science and Technology Unit Tawau Municipal Council Technology Park Malaysia (TPM) Terengganu Survey and Mapping Department Atomic Energy Licensing Board (AELB) Batu Lintang Teachers' Training College Bau District Council Belaga District Office District and Land Office of Besut Gerik Community College Human Resources Management Division Islamic Religious Department Sarawak Johor Biotechnology & Biodiversity Corporation Kapit District Council Kedah Forestry Department Kelantan Town and Rural Planning Department Melaka Agriculture Department Melaka Institute of Management and Integrity Ministry of Local Government and Housing
Score 35 35 35 35 35 35 35 35 34 34 34 34 34 34 34 34 34 34 34 34 34 34 34
Star 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
Pillar CI 12 11 9 11 11 8 13 8 13 13 8 7 13 7 12 11 10 9 15 3 10 14 9 CIG 7 4 7 5 8 6 5 6 5 5 9 7 8 9 3 9 9 5 5 10 5 4 4 CSe 6 9 10 10 13 16 9 13 10 9 10 11 6 12 11 6 8 12 7 11 9 9 13 CSu 8 6 6 8 2 4 6 6 4 6 6 8 6 4 6 6 4 6 4 6 6 4 6 CM 2 5
No Rank 780 781 782 58 58 58 58 58 58 58 58 58 58 58 58 58 58 58 58 59 59 59 59 59 59 59 59
Portal/Website National Heart Institute National Youth Vocational Institute Miri Negeri Sembilan State Library Negeri Sembilan Water Works Department Oral Health Division Pahang Survey and Mapping Department Penang Port Commission Perak Survey and Mapping Department Perlis Veterinary Services Department Sabah Economic Development Corporation Saratok District Council Selangor Mufti Department Selangor Public Services Commission Sibu Rural District Council Terengganu Entrepreneur Development Foundation Wilayah Persekutuan Islamic Religious Council Beaufort District Office Bera District and Land Office Chief Minister's Office (Terengganu) Department of Civil Aviation Ilmu Khas Teachers' Training College Institute for Medical Research Labuan Health Department Melaka State Mufti Department
Score 34 34 34 34 34 34 34 34 34 34 34 34 34 34 34 34 33 33 33 33 33 33 33 33
Star 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
Pillar CI 12 11 11 9 13 8 12 8 11 13 9 13 10 9 9 13 8 10 13 10 9 9 13 12 CIG 6 7 6 5 5 6 4 6 9 4 7 1 4 7 4 5 2 4 8 4 5 4 6 8 CSe 11 10 5 11 9 13 10 14 9 10 9 12 11 10 11 8 15 10 5 11 11 9 7 9 CSu 4 4 8 6 4 6 6 6 4 5 6 6 6 6 8 5 6 4 6 4 4 6 4 2 CM 1 2 4 3 3 1 2 0 1 2 3 2 3 2 2 3 2 5 1 4 4 5 3 2
3 1 1 1 2
783 784 785 786
2 2 1 1 1 1 2 2 2 3 2 3 4 4
787 788 789 790 791 792 793 794 795 796 797 798 799 800 801
3 1
802 803
101
APPENDICES
102
No Rank 804 805 806 807 808 809 810 811 812 813 814 815 816 817 818 819 820 821 822 823 824 59 59 59 59 59 59 59 59 59 59 59 59 59 59 60 60 60 60 60 60 60
Portal/Website Melaka Tengah District and Land Office Museum Board of Selangor Nabawan District Office National Youth Vocational Institute Pagoh Pahang Islamic Religious Affairs Department Penang Public Works Department Public Service Commission Sarawak Railway Asset Corporation Ranau District Office Sarawak State Health Department Selangor Survey and Mapping Department Serian District Council State Treasury Office Wilayah Persekutuan Mufti Office Department of Irrigation and Drainage, Perlis District and Land Office of Klang Environment Protection Department Ipoh Teachers' Training Institute Johor Syariah Judiciary Department Kedah Social Welfare Department Land and District Office of Labis
Score 33 33 33 33 33 33 33 33 33 33 33 33 33 33 32 32 32 32 32 32 32
Star 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
No Rank 825 826 827 60 60 60
Portal/Website Ministry of Infrastructure Development Mukah District Office National Advanced Youth Vocational Institute IKTBN Sepang National Youth Vocational Institute Jitra National Youth Vocational Institute Peretak Office of the Keeper of the Rulers' Seal the Conference of Rulers' Perlis Survey and Mapping Department Sabah Foundation Sabah Urban Development Corporation Sandakan Municipal Council Sarawak Museum Department Syarikat Air Terengganu Sdn Bhd (SATU) Terengganu Veterinary Services Department Women's Affairs Unit Cabinet and Policy Division Chief Minister Office (Sarawak) Department of Irrigation and Drainage, Sabah Islamic Religious Department of Malacca Kota Belud District Office Management Service Unit Marudi District Council Melaka State Development Corporation
Score 32 32 32
Star 2 2 2
Pillar CI 8 7 11 CIG 8 7 7 CSe 10 9 6 CSu 4 6 4 CM 2 3 4
828 829 830
60 60 60
32 32 32
2 2 2
11 13 11
5 5 4
10 8 9
4 4 3
2 2 5
831 832 833 834 835 836 837 838 839 840 841 842 843 844 845 846
60 60 60 60 60 60 60 60 61 61 61 61 61 61 61 61
32 32 32 32 32 32 32 32 31 31 31 31 31 31 31 31
2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
7 10 9 9 12 7 12 7 9 10 14 14 9 10 5 10
6 7 11 1 1 3 8 6 4 3 4 5 2 6 7 4
12 8 7 17 8 18 8 14 12 8 8 4 13 8 13 11
6 6 4 4 8 2 2 4 6 8 4 6 4 6 4 4
1 1 1 1 3 2 2 1 0 2 1 2 3 1 2 2
103
APPENDICES
104
No Rank 847 848 849 850 851 852 853 854 855 856 857 858 859 860 861 862 863 864 865 866 867 61 61 61 61 61 61 61 61 61 61 61 62 62 62 62 62 62 62 62 62 62
Portal/Website Ministry of Youth, Culture and Sports Development National Youth Vocational Institute Bachok Negeri Sembilan Islamic Religious Affairs Department Perak State Sports Council Perlis Syariah Judiciary Department Sabah State Economic Planning Unit Sarawak Mufti Department Sewerage Services Department Sarawak State Governor's Office Sultan Abdul Halim Teachers' Training College Tampin District and Land Office Agricultural Industrial Development Board Bumiputera Entrepreneur Development Unit Dalat and Mukah District Council Department of Civil Aviation Malaysia Region III: Sarawak Hulu Langat Community College Keningau District Office Local Government Division Malaysian Industrial Development Finance (MIDF) Malaysian Timber Certification Council Office of HRH The Raja of Perlis
Score 31 31 31 31 31 31 31 31 31 31 31 30 30 30 30 30 30 30 30 30 30
Star 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
Pillar CI 8 13 11 10 10 9 8 9 9 11 11 8 10 8 8 9 7 10 10 14 10 CIG 4 5 4 3 6 4 11 11 1 2 5 4 7 4 4 4 4 5 6 8 4 CSe 13 10 9 10 7 11 3 5 13 8 10 10 7 9 8 8 12 9 7 3 9 CSu 4 2 4 6 6 4 6 4 6 6 4 6 4 6 6 6 4 6 6 4 6 CM 2 1 3 2 2 3 3 2
No Rank 868 869 870 871 872 873 874 875 876 62 62 62 62 62 62 62 62 62
Portal/Website Papar District Office Penampang District Office Public Works Department of Sarawak Royal Customs Academy Malaysia (AKMAL) Sabah State Sports Board Selangor Social Welfare Department Selangor Syariah Judiciary Department Terengganu Islamic Foundation W.P. Kuala Lumpur/Putrajaya Survey and Mapping Department W.P. Labuan Survey and Mapping Department Federal Treasury Sabah Kanowit District Council Kedah Mufti Office Kuala Penyu District Office Malaysian Technology Development Corporation (MTDC) Malaysian Timber Council Melaka State Library Menumbok Sub District Office Negeri Sembilan State Museum Perak Chief Minister's Office Perlis Social Welfare Department Sabah Survey and Mapping Department Teachers' Education Division
Score 30 30 30 30 30 30 30 30 30
Star 2 2 2 2 2 2 2 2 2
2 4 877 1 878 2 2 3 4 3 3 0 1 1 1 879 880 881 882 63 63 63 63 63 62
30 29 29 29 29 29
2 2 2 2 2 2
6 9 10 9 8 11
6 5 4 7 7 3
11 9 8 6 7 8
6 4 6 6 6 6
1 2 1 1 1 1
883 884 885 886 887 888 889 890
63 63 63 63 63 63 63 63
29 29 29 29 29 29 29 29
2 2 2 2 2 2 2 2
12 13 7 10 7 9 10 7
4 2 1 3 3 4 5 4
8 6 14 7 11 8 9 11
4 6 4 6 6 6 4 4
1 2 3 3 2 2 1 3
105
APPENDICES
106
No Rank 891 892 893 894 895 896 897 898 899 900 901 902 903 904 905 906 907 908 909 910 911 912 913 914 915 916 917 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 65 65 65 65
Portal/Website Department of Irrigation and Drainage, Pahang Keningau District Council Land Office of Muar Malaysian Furniture Promotion Council Maradong and Julau District Council Matu-Daro District Council Melaka Customary Lands Development Corporation Melaka Foundation Miri Port Authority Negeri Sembilan Forestry Department Penang State Mufti Office Penang Survey and Mapping Department Perak Foundation Perak Water Board Perlis Town and Rural Planning Department Ports and Harbour Department Putatan Sub District Office Sabah Town and Regional Planning Department Sarawak Education Department Sarawak Rivers Board Sipitang District Office Subis District Council Tenum District Office Beluran District Office Bintulu District Office Kedah Education Department Khazanah Nasional
Score 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 27 27 27 27
Star 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
Pillar CI 12 9 10 9 10 7 10 10 7 11 10 8 10 9 9 10 9 7 7 9 8 10 9 7 6 10 12 CIG 5 4 3 4 3 4 1 1 4 3 3 6 4 4 4 2 3 1 2 2 2 4 3 2 4 3 3 CSe 5 7 11 7 7 9 7 7 9 7 7 7 7 7 8 7 11 13 10 8 11 9 9 11 9 6 7 CSu 4 6 4 6 6 6 8 8 6 4 6 6 6 6 4 6 4 6 6 6 4 4 6 4 6 4 4 CM 2 2 0 2 2
No 918 919 920 921 922 923
Rank 65 65 65 65 65 65 65 65 66
Portal/Website Kinabatangan District Office Kuala Terengganu Community College Pahang Foundation Perlis Agriculture Department Sabah Fisheries and Fishermen Corporation Sabah Land Development Board Selandar Community College Usaha Maju Foundation Brooke Dockyard and Engineering Works Corporation Dalat District Office International Relations Division Jelebu Community College Kinabatangan District Council Laku Management Sdn. Bhd. Lundu District Office Melaka Islamic University College Papar District Council Perak Housing Division Perak Syariah Judiciary Department Rural Development Corporation Sabah Wildlife Department Sarawak Stadium Corporation Sarikei District Office Sri Aman District Office Temerloh District and Land Office
Score 27 27 27 27 27 27 27 27 26
Star 2 2 2 2 2 2 2 2 2
2 2 2 2 3 927 2 1 929 1 2 3 3 1 1 3 937 3 3 1 1 3 2 4 1 938 939 940 941 942 66 66 66 66 66 66 934 935 936 66 66 66 930 931 932 933 66 66 66 66 66 928 66 66 924 925 926
26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26
2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
7 10 10 8 9 8 8 10 9 9 6 9 7 9 10 9
4 4 4 4 4 4 1 4 3 4 6 3 4 2 3 2
7 5 7 6 8 9 9 7 8 7 7 7 8 7 5 10
8 6 5 6 4 4 4 4 5 4 4 6 4 6 6 4
0 1 0 2 1 1 4 1 1 2 3 1 3 2 2 1
107
APPENDICES
108
No 943 944 945 946 947 948 949 950 951 952 953 954 955 956 957
Rank 66 67 67 67 67 67 67 67 67 67 67 68 68 68 68
Portal/Website Tioman Development Authority Kedah Public Works Department Kemabong Sub District Office Langkawi Land Office Malaysia Energy Centre Ministry of Housing and Urban Development, Sarawak Negeri Sembilan Veterinary Services Department Pakan District Office Perak Museum Board Federal Treasury Sarawak Serdang Hospital Kanowit District Office Labuan Education Department Malaysian Institute of Historical and Patriotic Studies Ministry of Agriculture Development and Food Industry Negeri Sembilan Tourism Action Council Penang Water Supply Corporation Simunjan District Council Simunjan District Office Social Welfare Department of Sarawak State Legislative Assembly (Sarawak) Health Campus University Sains Malaysia Kota Kinabalu City Hall Kota Setar Land Office
Score 26 25 25 25 25 25 25 25 25 25 25 24 24 24 24
Star 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
Pillar CI 9 9 6 10 9 8 7 8 11 10 8 7 9 12 9 CIG 1 1 3 4 1 2 4 1 1 4 3 7 3 0 2 CSe 9 7 9 7 5 7 10 7 7 5 7 4 6 8 7 CSu 4 4 4 4 8 6 2 8 4 4 4 4 4 2 4 CM 3 4 3 0 2 2 2 1 2 2 3 2 2 2 2
No 967 968 969 970 971 972 973
Rank 69 69 69 69 69 69 69
Portal/Website Kunak District Office Lawas District Council Limbang District Office Ministry of Modernization of Agriculture PUSPANITA Sabah State Branch Private Education Division (BPS) Sabah State Department of Human Resource Development State Farmers' Organisation Sarawak Tambunan District Office Asajaya District Office Bukit Fraser Development Corporation Housing Development Corporation Kelantan Darul Naim Foundation Kota Setar District Office Land and District Office of Rengit Langkawi District Office Matu District Office Perlis State Economic Development Corporation Saratok District Office Sarawak Native Customs Council Sik Land Office Yan Land Office Baling District Office Johor Social Welfare Department
Score 23 23 23 23 23 23 23
Star 2 2 2 2 2 2 2
Pillar CI 8 7 8 8 8 9 7 CIG 1 3 3 4 3 2 5 CSe 7 6 7 5 5 7 5 CSu 6 4 4 6 4 4 4 CM 1 3 1 0 3 1 2
974 975 976 977 978 979 980 981 982 983 984 985 986 987 988 989 990
69 69 70 70 70 70 70 70 70 70 70 70 70 70 70 71 71
23 23 22 22 22 22 22 22 22 22 22 22 22 22 22 21 21
2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
9 9 6 11 8 9 8 7 8 9 8 8 8 8 8 7 7
1 6 4 1 0 5 4 2 4 2 1 3 2 4 4 4 0
7 4 6 5 7 2 6 7 6 6 7 7 7 6 6 6 6
6 4 4 4 6 4 4 6 4 4 4 3 4 4 4 4 4
0 0 2 1 1 2 0 0 0 1 2 1 1 0 0 0 4
958 959 960 961 962 963 964 965 966
68 68 68 68 68 68 69 69 69
24 24 24 24 24 24 23 23 23
2 2 2 2 2 2 2 2 2
10 11 12 7 7 7 7 10 6
4 0 1 2 3 2 3 2 3
4 8 5 6 8 7 5 4 7
4 4 4 6 4 8 6 6 6
2 1 2 3 2 0 2 1 1
109
APPENDICES
110
No 991 992 993 994 995 996 997 998 999 1000 1001 1002 1003 1004 1005 1006 1007 1008 1009 1010 1011 1012 1013 1014 1015 1016 1017
Rank 71 71 71 71 71 71 71 71 71 71 71 71 71 71 71 71 71 71 71 71 72 72 72 72 72 72 72
Portal/Website Kubang Pasu District Office Kuching District Office Kulim District Office Malaysian Cultural Institute Melaka Social Welfare Department Merbok District Office Negeri Sembilan Islamic Religious Council Padang Terap District Office Pahang Skills Development Centre Pendang District Office Perak Islamic Economy Development Corporation Perak Mufti Department Perak State Agricultural Development Corporation Pokok Sena Land Office Sabah Council of Social Services Sabah Housing and Town Development Authority Sabah Museum Department Samarahan District Office Sik District Office State Legal Advisor Office Bandar Baharu District Office Kedah State Library Land Custody and Development Authority National Institutes of Health Pahang State Library Rompin Community College Royal Customs and Excise Department, Johor
Score 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 20 20 20 20 20 20 20
Star 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
Pillar CI 7 9 7 4 4 5 7 7 8 7 7 6 6 7 7 9 8 5 7 9 6 9 6 6 7 4 5 CIG 4 0 4 3 4 3 1 4 1 4 2 4 1 6 2 1 1 2 4 2 4 1 1 2 1 3 4 CSe 6 7 6 7 8 7 8 6 7 6 7 5 9 4 8 6 7 5 6 7 6 7 7 7 5 7 6 CSu 4 4 4 6 4 6 4 4 4 4 4 4 4 4 4 4 4 6 4 2 4 2 4 4 6 6 4 CM 0 1 0 1 1 0 1 0 1 0 1 2 1 0 0 1 1 3 0 1 0 1 2 1 1 0 1
No 1018 1019 1020 1021 1022 1023 1024 1025 1026 1027 1028 1029 1030 1031 1032 1033 1034 1035 1036 1037 1038 1039 1040 1041
Rank 72 72 72 72 72 72 73 73 73 74 74 74 74 74 74 75 75 75 75 75 76 76 76 76
Portal/Website Sabah Agriculture Department Sabah Parks Selangor Agriculture Department Selangor Department of Information Services Technical Teachers' Training College The Tunku Abdul Rahman Foundation Kuala Muda District Office Sabah Chief Minister's Department Tenom District Council Bandar Baharu Land Office Bandar Darulaman Community College Kedah Agriculture Department Office of KDYMM Sultan Pahang Selangau District Office State Veterinary Services Department Kelantan Forestry Department Kota Kinabalu Industrial Park Sabah Forest Development Authority Sarawak Land Consolidation and Rehabilitation Authority State Financial and Treasury Department (Kedah) Julau District Office Kota Marudu District Office Lahad Datu District Office Lubok Antu District Office
Score 20 20 20 20 20 20 19 19 19 18 18 18 18 18 18 17 17 17 17 17 16 16 16 16
Star 2 2 2 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Pillar CI 8 9 9 7 8 7 6 3 9 7 2 4 5 7 7 8 5 6 3 7 2 4 6 9 CIG 4 1 4 2 3 0 4 3 2 4 3 3 3 0 3 1 0 2 3 1 1 2 0 0 CSe 3 5 3 4 3 7 5 7 3 3 7 5 4 3 2 3 8 5 7 5 5 5 5 4 CSu 4 4 4 4 4 4 4 6 4 4 4 6 4 6 4 4 4 4 4 3 6 4 4 3 CM 1 1 0 3 2 2 0 0 1 0 2 0 2 2 2 1 0 0 0 1 2 1 1 0
111
APPENDICES
112
No 1042 1043 1044 1045 1046 1047 1048 1049 1050 1051 1052 1053 1054
Rank 76 76 77 77 77 77 78 79 79 79 79 80 81
Portal/Website Portal Rasmi Projek Diraja Negeri Kelantan Serian District Office Marudi District Office Sabah State Rubber Industry Board Song District Office Yan District Office Perlis State Islamic Affairs and Malay Customs Daro District Office Jerlun District Office Kuala Kertil District Office Raja Melewar Teachers' Training College Kota Bharu Teachers' Institute Kelantan Water Supply Department
Score 16 16 15 15 15 15 12 11 11 11 11 10 9 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Star 1 1 1 1 1 1 1 1 1 1 1 1 1 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Pillar CI 2 4 7 7 5 3 5 3 6 2 2 4 2 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A CIG 2 1 0 1 1 4 0 1 0 2 0 0 0 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A CSe 7 4 5 3 5 4 3 3 1 4 5 4 3 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A CSu 4 4 3 4 4 4 3 4 4 3 4 2 4 CM 1 3 0 0 0 0 1 0 0 0 0 0 0
No
Rank
Portal/Website
Score N/A N/A N/A
Star N/A N/A N/A
Pillar CI N/A N/A N/A CIG N/A N/A N/A CSe N/A N/A N/A CSu CM N/A N/A N/A N/A N/A N/A
1066 N/A Department of Public Health 1067 N/A Department of Youth and Sports 1068 N/A Federal Territory Land Executive Committee Secretariat 1069 N/A Federal Territory Sports Council 1070 N/A Gaya Teachers' Training Institute 1071 N/A Hospital Universiti Kebangsaan Malaysia (HUKM) 1072 N/A Hulu Perak Land and District Office 1073 N/A Information System Division 1074 N/A Information Technology Management System Division 1075 N/A Information Technology Unit, Curriculum Development Centre 1076 N/A Institute of Poultry Development 1077 N/A Islamic and Moral Education Department (JAPIM) 1078 N/A Jempol Community College 1079 N/A Johor Veterinary Services Department 1080 N/A Kapit District Office 1081 N/A Kedah Islamic Affairs Department 1082 N/A Kedah Veterinary Services Department 1083 N/A Kelantan Agriculture Department 1084 N/A Kemaman Port Authority 1085 N/A Kota Belud District Council 1086 N/A Kota Marudu/Pitas District Council
N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
1055 N/A Administration/Finance Division 1056 N/A Alor Gajah Community College 1057 N/A Alor Gajah District and Land Office 1058 N/A Batu Pahat Teachers' Training College 1059 N/A Bau District Office 1060 N/A Beaufort District Council 1061 N/A Betong District Office 1062 N/A Chief Executive Management Information Systems 1063 N/A Darul Makmur Stadium Corporation 1064 N/A Department of Cooperative Development Malaysia 1065 N/A Department of Irrigation and Drainage, Kelantan
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
113
APPENDICES
114
No
Rank
Portal/Website
Score N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Star N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Pillar CI N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A CIG N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A CSe N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A CSu CM N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
No
Rank
Portal/Website
Score N/A N/A N/A N/A N/A N/A N/A N/A N/A
Star N/A N/A N/A N/A N/A N/A N/A N/A N/A
Pillar CI N/A N/A N/A N/A N/A N/A N/A N/A N/A CIG N/A N/A N/A N/A N/A N/A N/A N/A N/A CSe N/A N/A N/A N/A N/A N/A N/A N/A N/A CSu CM N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
1087 N/A Kuala Krai Selatan District Council 1088 N/A Kuala Krai Utara District Council 1089 N/A Kuala Penyu District Council 1090 N/A Kuala Terengganu Teachers' Training Institute 1091 N/A Kuching Community College 1092 N/A Kudat District Office 1093 N/A Kudat Town Board 1094 N/A Kunak District Council 1095 N/A Labok/Sugut Beluran District Council 1096 N/A Lahad Datu District Council 1097 N/A Lawas District Office 1098 N/A Melaka Water Corporation 1099 N/A Ministry of Resource Development and Information Technology 1100 N/A Miri, Sarawak Teachers' Training Institute 1101 N/A Miri District Office 1102 N/A Nabawan District Council 1103 N/A National Council for Occupational Safety & Health 1104 N/A National Labour Advisory Council 1105 N/A National Oceanography Directorate (NOD) 1106 N/A Native Court 1107 N/A Office of Science Advisor 1108 N/A Pahang Agriculture Department 1109 N/A Pahang Mufti Department 1110 N/A Pahang State Museum
1111 N/A Pejabat Yang Di-Pertua Negeri Sarawak 1112 N/A Perak Agriculture Department 1113 N/A Perlis Mufti Department 1114 N/A Perlis Syariah Court 1115 N/A Putrajaya Land and Mines Office 1116 N/A Rajang Teachers' Training Institute 1117 N/A Ranau District Council 1118 N/A Sabah Islamic Affairs Department 1119 N/A Sarawak Information Technology Resources Council (SITRC) 1120 N/A Sarawak Islamic Council 1121 N/A Sarawak Land Development Board 1122 N/A School Audit Division 1123 N/A Science and Technology Division (S&T) 1124 N/A Selangor Immigration Department 1125 N/A Selangor National Registration Department 1126 N/A Selangor Road Transport Department 1127 N/A Semporna District Council 1128 N/A Sipitang District Council 1129 N/A Sri Aman District Council 1130 N/A State Baitulmal 1131 N/A State Islamic Foundation 1132 N/A State Legal Advisor 1133 N/A State Religious Department and Malay Customs Department
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
115
APPENDICES
No
Rank
Portal/Website
Score N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Star N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Pillar CI N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A CIG N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A CSe N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A CSu CM N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
1134 N/A Sultan Mizan Teachers' Training Insitute 1135 N/A Tambunan District Council 1136 N/A Tatau District Office 1137 N/A Tengku Ampuan Afzan Teachers' Training College 1138 N/A Terengganu Advanced Technical Institute 1139 N/A Terengganu Foundation 1140 N/A The International Division 1141 N/A The Office of the Head of State, Penang 1142 N/A Tribunal For Consumer Claims 1143 N/A Tropical Peat Research Laboratory Unit 1144 N/A Tuaran District Council 1145 N/A Wages Council
ACRONYMS AND ABBREVIATIONS

117
ACRONYMS AND ABBREVIATIONS

Acronyms and Abbreviations

AGC e-Gov eMAPS FAQ FCC FTP MAMPU MDeC MGPWA MHLG MOSTI myGov N/A NSL PSD RSS SMS TH&EG TWG UNPAN URL W3C Attorney General Chambers Electronic Government Electronic Money Lender and Pawn Broker System Frequently Asked Questions Flagship Coordination Committee File Transfer Protocol Malaysian Administrative Modernisation and Management Planning Unit Multimedia Development Corporation Assessment Malaysia Government Portals and Websites Assessment Ministry of Housing and Local Government Ministry of Science, Technology and Innovation Assessment myGovernment Not Accessible No Specific Link Public Service Department of Malaysia Really Simple Syndication Short Messaging Service Telehealth & E-Government Technical Working Group United Nations Public Administration Network Uniform Resource Locator World Wide Web Consortium
MSC Malaysia Client Contact Centre (CliC) Multimedia Development Corporation Sdn. Bhd. MSC Malaysia Headquarters 2360 Persiaran APEC 63000 Cyberjaya Selangor Darul Ehsan, Malaysia
(389346-D)
Tel : + 603 8315 3000 Toll Free No.: 1-800-88-8338 Fax: +603 8315 3115
E-mail : clic@mdec.com.my URL : www.mscmalaysia.my

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MALAYSIA GOVERNMENT PORTALS & WEBSITES ASSESSMENT 2010

101 portals/websites are rated 5-star

Goverment Transformation Programme (GTP) The Roadmap Prime Ministers Department

MALAYSIA GOVERNMENT PORTALS & WEBSITES ASSESSMENT 2010

51.58% 52.61% 45.92%

Objectives : To increase number of 3-star and above

MALAYSIA GOVERNMENT PORTALS & WEBSITES ASSESSMENT 2010

CATEGORY Federal State Telehealth & E- Government Flagship Applications

2010 454 683 6

2009 448 714 6 8

2007 442 681 6

2006 419 628 7 MyHealth*

2005 321 578 4

2 PMR, Khazanah Nasional

myGov, eKL, OSC, ePBT, UPU, PEMUDAH, I Cerve U, BLESS

PMR, Khazanah Nasional*

3.0 SCOPE OF STUDY

4 myGov, eKL, PMR & Khazanah Nasional* 1,133

1 Pusat Maklumat Rakyat (PMR)*

MALAYSIA GOVERNMENT PORTALS & WEBSITES ASSESSMENT 2010

MALAYSIA GOVERNMENT PORTALS & WEBSITES ASSESSMENT 2010

Develop a set of criteria based on global best practices

Presentation to Stakeholders & produce report

Assessment result will be ranked accordingly

N/A N/A N/A N/A

Figure 2 : E-Government Ranking

Table 4 : e-Participation Ranking

The one-to-one consultation sessions given to the government agencies

Year Ranking Score

2005 9/23 0.925 (index)

2006 14/32 N/A

2007 15/32 53.41

2008 18/34 49.4

2009 22/34 63.38

2010 24/40 63.5

Table 7 : Comparison of Emerging Online Presence and MGPWA Set of Criteria

2004 42/191 0.5409

2005 43/191 0.5706

2008 34/192 0.6063

2010 32/192 0.6101

Table 6 : Malaysia Progress in E-Government Survey by UNPAN

5.0 ASSESSMENT : GROUP RANKINGS

ASSESSMENT : GROUP RANKINGS

5.0 Assessment : Group Rankings

2010 Rank 1 2 2 3 3 4 4 4 4 5 5 6 6 6 6 6 7 7 7 7 7 7 8 8 8 8 8 8 Score 94 90 90 89 89 88 88 88 88 87 87 86 86 86 86 86 85 85 85 85 85 85 84 84 84 84 84 84 3 7 7 1 3 4 8 6 28 23 15 8 49 4 5 3 17 41 6 13 26 18 8 23 34 27 7 16

2009 Rank Score 80 74 74 84 80 78 73 75 53 58 66 73 32 78 76 80 64 40 75 68 55 63 73 58 47 54 74 65

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19.8 12.1 6.6 1.1 4.4 3.3 Percentage % % % % % %

27.5 1.1 18.7 5.5 100 % % % % %

South East Johore Development Authority Tumpat District Council

ASSESSMENT : GROUP RANKINGS

ASSESSMENT : GROUP RANKINGS

2010 Rank 8 9 9 9 9 9 9 9 9 9 9 9 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 Score 84 83 83 83 83 83 83 83 83 83 83 83 82 82 82 82 82 82 82 82 82 82 82 82 82 82 82 82 13 27 20 21 19 55 16 24 22 X 16 28 16 46 10 23 17 22 28 20 22 48 25 7 11 28 28 14

2009 Rank Score 68 54 61 60 62 26 65 57 59 X 65 53 65 35 71 58 64 59 53 61 59 33 56 74 70 53 53 67

Figure 4 : Ministry of Housing and Local Government Portal

ASSESSMENT : GROUP RANKINGS

Figure 5 : Attorney General Chambers Portal

Figure 6 : Local Government Department Portal

ASSESSMENT : GROUP RANKINGS

5.1.4 Ministry of Finance, Malaysia

Figure 7 : Ministry of Finance Portal

Figure 8 : MAMPU Website