TRIDEEB KUMAR DAS

Raja Rajeshwari Niwas, Vajpayee Nagar, Garvebhabi Palya, Bangalore - 68 Phone No : +91 9901499693 Mail Id: kumar_trideeb@yahoo.com Experience Summary 7+ Yrs of progressive experience in BPO industry. Proven expertise in managing team dynamics to work in synchronization with corporate objectives and motivating team members towards realizing business and individual goals. A successful communicator with good interpersonal skills, leadership skills & organizational abilities who believes in solving problems with a root cause analysis. Experience in Process Transition, People Management, Project Management, MIS Reports, Analytics. Sound knowledge in MS-Office (Excel, Power Point, Word,Visio and Outlook) Got opportunity to go to US as part of Knowledge Transfer and Project completion. Currently hold a Valid US visa ( B1/B2). Ability to quickly adapt to new environment and technologies with high degree of motivation to achieve organization goals.

Job Experience Company Designation Period Company Designation Period Company Designation Period Skill Set People Management Team Management Project Management Analytics MIS Reports MS-Office (Excel, VBA,Power Point, Word and Outlook) : ISG Nova Soft Technology : Senior Analyst : July 2008 till date : Infosys BPO : Senior Process Executive : July 2004 to June 2008 : Reliance Telecom Ltd : Floor supervisor : Jan 2004 to June 2004

Career Features

In ISG Nova soft Technologies: Designation: Senior Analyst US Mortgage Banking Processes:
Supervisory role for the Team . 1

Was a part of the transition team for pilot batch in ISGN and went to the US for three months that did knowledge transfer from Dallas and Waterloo for Loss Mitigation process. Creating SOP for the Mod closing & Short Sale Team was my Individual task and currently under use which is approved by the client. SME in various processes and obtain thorough training in client facility in US. Reporting manage various reports, including ops report, client reports etc. People Management, Quality control, Point of contact for client, escalations. WFM involves Forecasting inflows, Scheduling and Rostering Resources, Associated with Default Service-Loss Mitigation - Short sale, Settlements, Modification Underwriting & Modification Closing. Analyzing the Sources and Uses of the Funds received and allocating the same for various Short Sale and Mod Closing. Work closely with departments like Insurance companies, Investor Reporting, Foreclosure and Post sale Department to assist on investor reports and ensure timely issue resolution. Actively involved in process training of new joiners.

In Infosys BPO Designation: Senior Process Executive

Worked in Accounts Payable for 1 yr in SAP Platform. My Role as Sr. Process Executive ( Business Transformation Group under Banking & Capital Markets ) Worked in processes like Verification (Origination Underwriting) Legal Documents and Post Closing for US Mortgage Banking. Worked with the Solution Designing and Implementation Team and underwent training like creating, Process Map, Process Workflow, Process definition and Documentation and SOP. Worked in Pension Administration under health insurance domain for an US client and went to Chicago for a period of two months and completed a Project under Define Benefit process.

Reliance Telecom Ltd

Worked as floor supervisor for a period of six months in Guwahati, Assam.

Professional Achievements Was awarded for outstanding performance and handling the sub-process and meeting Team SLA very efficiently. Completed certification program of Process Trainer.

Training Undergone Six Sigma awareness program for Yellow Belt Training. Voice & Accent training, Soft Skill, E-mail etiquette. Business communication skill, Coaching skill, Presentation skills.

Education Details MBA (Project Management) from Sikkim Manipal University. Bachelor of Arts ( Major in Political Science ) from Pragjyotish College , Guwahati University

Personal Details Name Fathers Name : Trideeb Kumar Das : Padma Kanta Das 2

D.O.B

: 08Feb-1977.

Permanent Address Language Known Nationality Marital Status Passport Status

: Flat no. A-203,RRN, Behind Coupon Mall, Garbhevabi Palya,Hosur Road, Bangalore-68 : English, Hindi, Bengali, Assamese : Indian. : Married : Available and Valid US Visa B1/B2 for 10 yrs

I hereby declare that the information furnished above is true to the best of my knowledge and belief. Place: Bangalore Trideeb Kumar Das