Professional Documents
Culture Documents
Disarming Statements: actively helps pt make their point I see your point, I understand
The Youre Right statement. Youre right, you did have to wait a long time, Youre right, it is hard to find a parking space here. The I agree statement. Shows collaboration. I hear you and agree with you. It can be dangerous to get the wrong prescription, I hear you and agree with you. It would be faster to just order the MRI of your kneehowever. Clinical Scenario Antibiotic RX demands for URI symptoms-Demanding patient/ Saying No I want an antibiotic, I feel sick, and I cant miss work. URIs=20% of outpatient diagnosis. 90% are viral, but ABX prescribed in 50-70% Patients satisfaction is not necessarily based on getting ABX, but is based on listening, explanation, and a treatment plan individualized for and with the patient. I dont blame you. Tell me what youre experiencing and well discuss the dx/optionsMy dx at this time is a virus, based on your sx of An antibiotic wouldnt be the best medical care for you in this case; I can give you other treatments that would be more tailored/effective for your symptoms. What do you think?