System Welcome Sivakumar D.

System System System System Naveen (SCI)

Connecting to server. Please wait... Connection with server established. Please wait... Naveen (SCI) has joined this session! Connected with Naveen (SCI) Hi Sivakumar D, welcome to Bell Internet Services, my name is Naveen (SCI). By looking at the option you have selected, I see that you have questions regarding your account, how may I assist you with this? You hi Naveen Hi. (SCI) Naveen How are you doing? (SCI) You good Naveen Nice! (SCI) You today I got bell bill You i took essential plus internet You where they 25 dollars per month You but iam getting 93 dollars every month Naveen Let me check your account details. (SCI) You last month i got 93 dollars You this month again 93 dollars Naveen Okay. (SCI) Naveen May I know you complete address with postal code for security reasons? (SCI) You 223 webb drive You unit 3006 You mississauga, On You l5b 0e8 Naveen Thank you. (SCI) Naveen May I have 2 minutes while I pull your records and get the required information for you? (SCI) You ok Naveen Thank you (SCI) Naveen Thank you for your patience and time. (SCI) You ok Naveen I have checked your account and see that you have exceeded the usage for the period of 28 (SCI) March to 27 April 2011: Naveen Usage Included with Plan 2.00 GB (SCI) Additional Usage Allowance 55.49 GB Total Usage Allowance 57.49 GB Total Internet Usage this Period 60.05 GB Internet Usage Above Plan 15.71 GB Billing rate for additional Internet usage $2.50/GB(max $60.00) Internet Usage Charges $39.28 Naveen Since you have exceeded the usage before adding the usage plan, you could see the charges (SCI) that way. Naveen In this regard, we certainly can waive off the usage charges on the account. (SCI) You but as per extra usage, 2.5 dollars per 1 gb

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May I take 2 minutes while I waive off the charges and get the confirmation? ok Thank you. 3gb extra i have used, so 3x2.5 = 6.5 dollars Sivakumar, before adding the usage plan on your account the usage charges were shown. so according to this 40+6.25 = 46.25 + taxes = 50 dollars change] so why 93 dollars? I have waived off the usage charges on the account and the confirmation is 117171204 I have applied the correct charges on the account and the new bill you have to pay is $47.66 That is your final bill with taxes for this month. ok, when i can get this new bill thank u] You certainly can go ahead and make the payment for $47.66 And you can see the adjustments listed on the next months bill. so shall i discard the bill i got today? You will receive the confirmation amount for your ursdgashivakumar@yahoo.com as well. Yes, you certainly can discard the bill you have received today. ursdegashiva@yahoo.com is my id Your final bill is $47.66 when i will get new bill to pay in bank You will get the new bill in the next month with the adjustments I have done. All I request is to make the payment of $47.66 which is the total bill for this month. so here it is mentioned as 93 dollars, then how can i pay 47.66 with out bill You can make the payment which I have mentioned and the confirmation that your bills is $47.66 is 117171204 ok, in the bank, shall i tell this confirmation number and pay the bill 47.66 dollars right The confirmation is for your reference. You need not tell anything for the bank users, you can pay only the charge I have mentioned for you after waiving off. Please provide them your customer id that is 14 digit and make the payment of $ 47.66 ok, then they can see this in their system after they enter my customer id iam i right Yes, you are absolutely correct. thank u a lot You are most Welcome. It is my pleasure to assist you, Sivakumar.

(SCI) Naveen (SCI) You Naveen (SCI)

Thank You. Is there something else we can help you with today?

so tell me exactly from next month onwards, how much bill i get in total Usage Included with Plan 2.00 GB Additional Usage Allowance 80.00 GB Total Usage Allowance 82.00 GB Naveen And your usage cycle is from 28 April to 27 May 2011. (SCI) Naveen Total Internet Usage this Period 33.67 GB (SCI) You ok Naveen Are we clear with the information? (SCI) You but iam asking for May 27 th to jun 27th You if iam using with 82 gb Naveen You will get total of 82 GB every month. (SCI) You thats fine You iam asking that from next month onwards how much bill i get, if i use with inside 82gb You amount in doolars You amount in dollars i get next month You may 27th to jun 27th Naveen Your price will be $35.90 + $10 usage plan = $45.90 (SCI) With the promotional offer of $5 + $5 bundle discount, your price will be $35.90 + taxes. Naveen And with the $3 price increase from May 2011, your price will be $38.90 + taxes. (SCI) Naveen And the usage will be 82 GB per month. (SCI) Naveen Is there any thing else that I could assist you for today? (SCI) You $38.90 + taxes will be my next bill, Iam I rught Naveen Yes, you are absolutely correct. (SCI) You ok, thank u... Naveen Welcome. (SCI) You becos i got surprised after getting my bell bill You 93 dollars You i thought every month i get like this Naveen I do understand your concern, I have made the necessary adjustments and this will not happen (SCI) again. You thanks alot You :) Naveen You are most Welcome. (SCI) Naveen Nice chatting with you. (SCI) Naveen Thank you for choosing Bell and have yourself a great day. Don't forget to visit our customer (SCI) Service web site at this link: target="PushFrame" class="link">http://internet.bell.ca or http://bell.ca/myinternet to access your My bell account online. Naveen I would really appreciate if you spend a minute of your precious time to complete the survey that (SCI) will appear when you click on blue exit button, in the window from which you launched the session, so that we can improve the level of service.

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You can find the "EXIT" option at the right top of this chat browser window. thank u bye Naveen (SCI) has left this session! The session has ended!