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QUESTIONNAIRE
A STUDY ON CUSTOMER SATISFACTION TOWARDS
1. Name :2. Address :3. Age :a) Upto 20 years b) 2140 yearsc) 41-60 years d) Above 61 years4. Gender :a) Male b) Female5.
Educational Qualification :a) School Level b) Under Graduate Levelc) Post Graduate Level d) Professional Level6. Occupational status :a) Agriculturist b) Businessc) Employee d) Professional e)
Others7. Marital Status :a) Married b) Unmarried8. Types of family :a) Joint b) Nuclear
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. Number of family members :a) 2 b) 3 c) 4 d) Above 410. Family Monthly Incomea) Upto 20,000 b) 21,000 -
40,000c) 41,000 60,000 d) Above 61,00011. How do you aware of pothys? a) Through Advertisement b) Through Friend & Relativesc) Through Family Members12. If it is through advertisement please specify the
media?a) Print Media b) Electronic Media13. If it is through print Media Specify?a) Magazines b) News Papersc) Pamphlets d) Any other 14. If it is through Electronic Media Specify?a) Television b) Internetc) Radio d)
Mobile phones e) All the Above15. List out the garments you come across in pothys?I Mens Wear a) Formals b) Casualsc) Dhoties d) Any Others II Ladies Itemsa) Sarees b) Chudithar c) Full
Skirts d) Blouse e) Any other III Childrena) Shirts b) Trousersc) Choli d) Frock e) Any other 16. Have you purchased any items Yes / No17. If, yes what type of garments you purchased?a) Menswear b) Ladies
Itemsc) Children Items d) All the above18. What kind of garments you purchased?a) Readymade b) Material1
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. How many times do you visited?a) Only once b) Twicec) Thrice d) More than Thrice20. How do
you feel about the following aspects? FactorsVery muchSatisfiedSatisfi ed Moderated DissatisfiedVery muchDissatisfiedQua lityPriceDesignsColle ctionsColour
Questionnaire
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