AppleCare Protection Plan

for iPhone
Getting Started Guide

Contents
5 8 Fact Sheet Quick Reference Guide

10 Terms and Conditions 35 Terms and Conditions 52 Fiche dinformations 55 Guide de rfrence rapide 57 Modalits

AppleCare Protection Plan for iPhone

Fact Sheet
Service and support from the people who know your iPhone best Every iPhone comes with one year of repair coverage and 90 days of technical support. The AppleCare Protection Plan for iPhone extends your coverage to two years from the date of your iPhone purchase.1 Whether you use iPhone with a Mac or PC, just one phone call can help resolve most issues. Coverage information This comprehensive plan is available for all iPhone models within their one-year limited warranty. If you sell the covered iPhone before the AppleCare Protection Plan for iPhone expires, you may transfer the plan to the new owner.2 For each iPhone you want to cover, you must purchase a separate AppleCare Protection Plan for iPhone. Keep your Proof of Coverage document, the original iPhone sales receipt, and the AppleCare Protection Plan for iPhone receipt. Apple may require proof of purchase if any questions arise about the eligibility of your iPhone for the AppleCare Protection Plan. English 5

Technical support options If you experience difficulties with your iPhone, try the troubleshooting steps on the iPhone Support website at www.apple.com/support/iphone/. If youre not able to resolve the issue, AppleCare representatives can help troubleshoot your iPhone and its connection with iTunes. Apple technical support contact information and hours of operation are listed in the Quick Reference Guide. Under the AppleCare Protection Plan for iPhone, Apple offers the same complete service for both Mac and Windows users. Hardware service This plan extends repair and replacement service from the Apple one-year warranty to two years from your iPhone purchase date. This plan also extends service coverage to the iPhone battery when its capacity to hold an electrical charge has depleted fifty percent (50%) or more from its original specification. Either the carry-in or direct mail-in service option may apply when you obtain service. Refer to the Quick Reference Guide for additional details about obtaining service. The replacement equipment that Apple provides as part of the repair or replacement service may be new, used, or refurbished.

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1. This plan extends your service coverage to two years from the date of your iPhone purchase. The plan must be purchased while your iPhone is still under its original one-year warranty. Service coverage may be subject to certain restrictions. AppleCare Protection Plan benefits are in addition to any legal rights provided by consumer protection laws in your jurisdiction. 2. See the enclosed AppleCare Protection Plan Terms and Conditions for complete details.

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AppleCare Protection Plan for iPhone

Quick Reference Guide

Try these simple steps before contacting Apple for help. If you experience problems with your iPhone, try the troubleshooting steps on the iPhone Support website at www.apple.com/support/ iphone/. As a precaution, back up all content before you troubleshoot your iPhone. Verify that you have the latest iTunes. You can download the latest iTunes at www.apple.com/itunes/download/. Visit the iPhone Support website. The iPhone Support website has links to service option availability, iPhone tutorial, discussions, and other resources to answer various how-to questions, which are available 24 hours a day at www.apple.com/support/iphone/. Contact Apple for more assistance. If the steps in this guide do not resolve your issue, contact Apple. An Apple representative will ask you for your AppleCare Protection Plan for iPhone agreement number or your iPhone serial number, which is

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located on the SIM tray or in the About screen on your iPhone. From the Home screen, tap Settings > General > About and scroll down. In the U.S. or Canada 800-My-iPhone (800-694-7466) Seven days a week 8:00 A.M. to 8:00 P.M. Central time* or 9:00 A.M. to 9:00 P.M. Eastern time* * Telephone numbers and hours of operation may vary and are subject to change. You can find the most up-to-date local and international contact information at www.apple.com/contact/phone_contacts.html.

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AppleCare Protection Plan for iPhone - United States

Terms and Conditions

Your AppleCare Protection Plan for iPhone (herein referred to as the Plan) is governed by these Terms and Conditions and constitutes your contract with Apple as described in section 7.l below. Subject to these Terms and Conditions, your Plan (i) covers defects for the Apple-branded iPhone product listed in your Plans Certificate or Proof of Coverage document (Plan Confirmation), an Apple-branded iPhone Bluetooth headset, if used with the covered iPhone and originally purchased by you up to two (2) years before your iPhone purchase or during the term of the Plan, and the hardware accessories that are contained in the covered iPhones original packaging (collectively the Covered Equipment), and (ii) provides you with access to telephone technical support and web-based support resources for the Covered Equipment. To obtain the Plan Confirmation you must register your Plans unique agreement or registration number (Plan Agreement Number) as described in the instructions included in the Plans packaging. Customers choosing the Auto-Registration option, where available, will automatically receive their Plan Confirmation. The duration of the Plan (Coverage Period) is for the period ending on the date specified in your Plan Confirmation. The price of the Plan is listed on the Plans 10 English

original sales receipt. Apple may restrict service provided under this Plan to the Covered Equipments original country of purchase. 1. Repair Coverage a. Scope of Coverage. Your coverage for defects begins on the date your Covered Equipments Apple hardware warranty expires and terminates at the end of the Coverage Period (Repair Coverage Period). Apple will, at its option, repair or replace the affected Covered Equipment, if (i) during the Repair Coverage Period there is a defect in the Covered Equipments materials or workmanship or, (ii) during the Coverage Period, the capacity of the covered iPhone battery to hold an electrical charge has depleted fifty (50%) percent or more from its original specification, (after being fully charged and the covered iPhone playing audio or video with all settings reset). Apple will provide both parts and labor, but may require you to replace certain readily installable parts yourself, as described below. Apple may provide replacement product or parts that are manufactured from parts that are new or equivalent to new in both performance and reliability. The replacement product or parts will be functionally equivalent to the replaced products or parts and will assume the remaining coverage under the Plan. The products or parts that are replaced become Apples property. Apple strongly advises you to record as a back up, data and

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software residing or recorded in the Covered Equipment, before making the Covered Equipment available for service. b. Limitations. The Plan does not cover: (i) Installation, removal or disposal of the Covered Equipment, or installation, removal, repair, or maintenance of nonCovered Equipment (including accessories, attachments, or other devices) or network or cellular service external to the Covered Equipment; (ii) Damage to the Covered Equipment caused by accident, abuse, neglect, misuse (including faulty installation, repair or maintenance by anyone other than Apple or an Apple Authorized Service Provider), unauthorized modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes; (iii) Covered Equipment with a serial number that has been altered, defaced or removed; (iv) Problems caused by a device that is not the Covered Equipment, including equipment that is not Apple-branded, whether or not purchased at the same time as the Covered Equipment; 12 English

(v)

(vi)

(vii)

(viii) (ix) (x) (xi)

Service necessary to comply with the regulations of any government body or agency arising after the date of this Plan; Problems caused by the function of a network or cellular service or viruses or other software problems introduced into the Covered Equipment; Covered Equipment that has been lost or stolen. This Plan only covers Covered Equipment that is returned to Apple in its entirety; Cosmetic damage to the Covered Equipment including but not limited to scratches, dents and broken plastic on ports; Preventative maintenance on the Covered Equipment; The provision of replacement equipment during the period when the Covered Equipment is being serviced; Damage to, or loss of any software or data residing or recorded in the Covered Equipment. THE CONTENTS OF YOUR iPHONE WILL BE DELETED AND THE STORAGE MEDIA REFORMATTED IN THE COURSE OF SERVICE. Your iPhone or a replacement iPhone will be returned to you as your iPhone was configured when originally purchased, subject to applicable updates. Apple may install system software (iPhone OS) updates as part of your service that will prevent the iPhone from reverting to an earlier version of the English 13

iPhone OS. Third party applications installed on the iPhone may not be compatible or work with the iPhone as a result of the iPhone OS update. You will be responsible for reinstalling all other software programs, data and passwords. Recovery and reinstallation of software programs and user data are not covered under this Plan; (xii) Defects caused by normal wear and tear or otherwise due to normal aging of the product; (xiii) Protective coatings designed to diminish over time unless failure has occurred due to a defect in materials or workmanship, and ; or (xiv) Except as specifically provided herein, any other damages that do not arise from defects in materials and workmanship or ordinary and customary usage of the Covered Equipment. c. Service Options. Apple may provide service through one or more of the following options: (i) Carry-in service. Return the Covered Equipment requiring service to an Apple-owned retail store location offering carry-in service. Service will be performed at the location, or the store may send the Covered Equipment to an Apple repair service location to be repaired. Once you are notified that service is complete, you will promptly retrieve the product. 14 English

(ii)

Direct mail-in service. If Apple determines that your Covered Equipment is eligible for mail-in service, Apple will send you prepaid way bills (and if you no longer have the original packaging, Apple may send you packaging material) and you will ship the Covered Equipment to Apples repair service location in accordance with its instructions. Once service is complete, the Apple repair service location will return the Covered Equipment to you. Apple will pay for shipping to and from your location if all instructions are followed. (iii) Do-It-Yourself Parts service is available for many Covered Equipment parts or accessories, allowing you to service your own product. If Do-It-Yourself Parts service is available in the circumstances, the following process will apply. (A) Do-It-Yourself Parts service where Apple requires return of the replaced part. Apple may require a credit card authorization as security for the retail price of the replacement part and applicable shipping costs. If you are unable to provide credit card authorization, Do-It-Yourself Parts service may not be available to you and Apple will offer alternative arrangements for service. Apple will ship a replacement part to you with installation instructions and any requirements for the return of the replaced part. If you follow the instructions, English 15

Apple will cancel the credit card authorization, so you will not be charged for the part and shipping to and from your location. If you fail to return the replaced part as instructed or return a replaced part that is ineligible for service, Apple will charge the credit card for the authorized amount. (B) Do-It-Yourself Parts service where Apple does not require return of the replaced part. Apple will ship you free of charge a replacement part accompanied by instructions on installation and any requirements for the disposal of the replaced part. (C) Apple is not responsible for any labor costs you incur relating to Do-It-Yourself Parts service. Should you require further assistance, contact Apple at the toll-free telephone number listed below. Apple reserves the right to change the method by which Apple may provide repair or replacement service to you, and your Covered Equipments eligibility to receive a particular method of service. Service options, parts availability and response times may vary. d. Obtaining Repair or Replacement Service. To obtain service under this Plan, access the Apple website (www.apple.com/support) or call the toll-free telephone number listed below. Telephone 16 English

numbers may vary according to your location. When accessing the website, follow the instructions for requesting repair service provided by Apple. If calling, an Apple technical support representative will answer, request your Plan Agreement Number, advise you and determine what service is necessary for the Covered Equipment. All service is subject to Apples prior approval. Location of service may vary due to your location. Keep your Plan Confirmation document and the original sales receipt for your Covered Equipment and your Plan. Proof of purchase may be required if there is any question as to your products eligibility for Plan coverage. 2. Technical Support a. Telephone and Web Support. Your eligibility for technical support begins on the date your Covered Equipments complimentary technical support expires or the date your Coverage Period begins, whichever is later, and terminates at the end of the Coverage Period (Technical Coverage Period). During the Technical Coverage Period Apple will provide you with access to telephone technical support and web-based technical support resources. Technical support may include assistance with installation, launch, configuration, troubleshooting, and recovery (except for data recovery), including storing, retrieving, and managing files; interpreting system error messages; and determining when English 17

hardware repairs are required. Apple will provide technical support for the Covered Equipment, iPhone OS, software applications that are pre-installed with the Covered Equipment (iPhone Software) and connectivity issues between the Covered Equipment and a supported computer, meaning a computer that meets the Covered Equipments connectivity specifications and runs an operating system that is supported by the Covered Equipment. Apple will provide support for the then-current version of the iPhone OS and iPhone Software, and the prior Major Release. For purposes of this section, Major Release means a significant version of software that is commercially released by Apple in a release number format such as 1.0 or 2.0 and which is not in beta or pre-release form. b. Limitations. The Plan does not cover: (i) Issues that could be resolved by upgrading software to the then current version; (ii) Your use of or modification to the Covered Equipment, the iPhone OS or iPhone Software in a manner for which the Covered Equipment or software is not intended to be used or modified; (iii) Third-party products or their effects on or interactions with the Covered Equipment, the iPhone OS or iPhone Software; (iv) Your use of a computer or operating system that is unrelated 18 English

to iPhone Software or connectivity issues with the Covered Equipment; (v) Apple software other than the iPhone OS or iPhone Software, as covered under the Plan; (vi) iPhone OS software or any Apple-branded software designated as beta prerelease, or preview or similarly , labeled software; and (vii) Damage to, or loss of any software or data residing or recorded in the Covered Equipment. c. Obtaining Technical Support. You may obtain technical support by calling the toll-free telephone number listed below. The Apple technical support representative will provide you technical support. Apples hours of service are described below. Apple reserves the right to change its hours of technical service and telephone numbers at any time. Web-based support resources are offered to you at the Apple website (www.apple.com/support). 3. Your Responsibilities To receive service or support under the Plan, you agree to comply with the following: a. Provide your Plan Agreement Number and serial number of the Covered Equipment; b. Provide information about the symptoms and causes of the English 19

problems with the Covered Equipment; c. Respond to requests for information, including but not limited to the Covered Equipment serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Covered Equipment, any error messages displayed, actions taken before the Covered Equipment experienced the issue and steps taken to resolve the issue; d. Follow instructions Apple gives you, including but not limited to refraining from sending Apple products and accessories that are not subject to repair or replacement service and packing the Covered Equipment in accordance with shipping instructions; and e. Update software to currently published releases prior to seeking service. 4. Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, APPLE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM APPLES OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT 20 English

PERMITTED BY APPLICABLE LAW, THE LIMIT OF APPLE AND ITS EMPLOYEES AND AGENTS LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN. APPLE SPECIFICALLY DOES NOT WARRANT THAT IT WILL BE ABLE TO (i) REPAIR OR REPLACE COVERED EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, AND (ii) MAINTAIN THE CONFIDENTIALITY OF DATA. FOR CONSUMERS IN JURISDICTIONS WHO HAVE THE BENEFIT OF CONSUMER PROTECTION LAWS OR REGULATIONS, THE BENEFITS CONFERRED BY THIS PLAN ARE IN ADDITION TO ALL RIGHTS AND REMEDIES PROVIDED UNDER SUCH LAWS AND REGULATIONS. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, APPLES LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE COVERED EQUIPMENT OR SUPPLY OF THE SERVICE. SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. 5. Cancellation You may cancel this Plan at any time for any reason. If you decide to cancel either call Apple at the telephone number below, or send or fax written notice with your Plan Agreement Number to AppleCare Administration, P.O. Box 149125, Austin, TX 78714-9125, U.S. (fax number English 21

512-674-8125). A copy of the Plans original proof of purchase must accompany your notice. Unless local law provides otherwise, if you cancel within thirty (30) days of your Plans purchase, or receipt of these Terms and Conditions, whichever occurs later, you will receive a full refund less the value of any service provided under the Plan. If you cancel more than thirty (30) days after your receipt of this Plan, you will receive a pro rata refund of the original purchase price, based on the percentage of unexpired Coverage Period, less (a) a cancellation fee of twenty-five ($25 USD) dollars or ten percent (10%) of the pro-rata amount, whichever is less, and (b) the value of any service provided to you under the Plan. Unless applicable local law provides otherwise, Apple may cancel this Plan if service parts for the Covered Equipment become unavailable, upon thirty (30) days prior written notice. If Apple cancels this Plan, you will receive a pro-rata refund for the Plans unexpired term. 6. Transfer of Plan Subject to the restrictions set forth below, you may make a one-time permanent transfer of all of your rights under the Plan to another party, provided that: (a) the transfer must include the original Proof of Purchase, the Plans Certificate and all of the Plans packaging material, including printed materials and these Terms and Conditions; (b) you notify Apple of the transfer by sending, faxing or emailing notice of transfer to Apple Inc., ATTN: Agreement Administration, 22 English

MS: 217-AC, 2511 Laguna Blvd, Elk Grove, CA 95758, U.S., fax number 916-399-7337 or agmts_transfer@apple.com, respectively, and (c) the party receiving the Plan reads and agrees to accept the Terms and Conditions of the Plan. When notifying Apple of the transfer of the Plan, you must provide the Plan Agreement Number, the serial numbers of the Covered Equipment being transferred, and the name, address, telephone number and email address of the new owner. 7. General Terms a. Apple may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so. b. Apple is not responsible for any failures or delays in performing under the Plan that are due to events outside Apples reasonable control. c. You are not required to perform preventative maintenance on the Covered Equipment to receive service under the Plan. d. This Plan is offered and valid only in the United States of America. This Plan is not offered to persons who have not reached the age of majority. This Plan may not be available in all states, and is not available where prohibited by law. e. In carrying out its obligations Apple may, at its discretion and solely for the purposes of monitoring the quality of Apples response, record part or all of the calls between you and Apple. English 23

f.

You agree that any information or data disclosed to Apple under this Plan is not confidential or proprietary to you. Furthermore, you agree that Apple may collect and process data on your behalf when it provides service. This may include transferring your data to affiliated companies or service providers in accordance with the Apple Customer Privacy Policy. g. Apple has security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Apple regarding the processing of data, and Apple will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact Apple at the telephone numbers provided. h. Apple will protect your information in accordance with Apple Customer Privacy Policy available at URL www.apple.com/legal/privacy. If you wish to have access to the information that Apple holds concerning you or if you want to make changes, access URL www.apple.com/contact/myinfo to update your personal contact preferences or you may contact Apple at privacy@apple.com.

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i.

The Terms and Conditions of this Plan prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Apples entire understanding with respect to the Plan. j. Your rights under the Plan are in addition to any warranty rights you may be entitled to. You must purchase and register the Plan while your Apple-branded iPhone is within Apples One Year Limited warranty. Apple is not obligated to renew this Plan. If Apple does offer a renewal, it will determine the price and terms. k. There is no informal dispute settlement process available under this Plan. l. For Plans sold in the United States, Apple is AppleCare Service Company, Inc. an Arizona corporation with its registered office at c/o CT Corporation System, 2394 East Camelback Road, Phoenix, Arizona 85016, doing business in the state of Texas as Apple CSC, Inc., and the obligations of such Plans are backed by the full faith and credit of the provider, AppleCare Service Company, Inc. m. The Administrator for Plans sold in the United States is Apple Inc. (the Administrator), a California corporation with its registered office at 1 Infinite Loop, Cupertino, California 95014. The Administrator is responsible for the collection and transfer to AppleCare Service Company, Inc. of the purchase price for the Plan and for the administration of claims under the Plan. English 25

n. Except where prohibited by law, the laws of the state of California govern Plans purchased in the United States. If the laws of any jurisdiction where this Plan is purchased are inconsistent with these terms, including the jurisdictions of Arizona, Florida, Georgia, Nevada, Oregon, Vermont, Washington, and Wyoming, the laws of that jurisdiction will control. o. Support services under this Plan may be available in English only. p. There is no deductible payment due in respect of a claim made under this Plan. q. The Plan will not be cancelled due to pre-existing conditions in the Covered Equipment that are eligible for service under the Plan. 8. State Variations The following state variations will control if inconsistent with any other provisions of this Plan: Alabama, California, Hawaii, Maryland, Minnesota, Missouri, New Mexico, New York, Nevada, South Carolina, Texas, Washington and Wyoming Residents If you cancel this Plan pursuant to Section 5 of these Terms and Conditions, and we fail to refund the purchase price to you within thirty (30) days for California, New York, Missouri and Washington residents, within forty-five (45) days for Alabama, Hawaii, Maryland, 26 English

Minnesota, Nevada, South Carolina, Texas and Wyoming residents, and within sixty (60) days for New Mexico residents, we are required to pay you a penalty of 10% per month for the unpaid amount due and owing to you. The right to cancel and receive this penalty payment only applies to the original owner of the Agreement and may not be transferred or assigned. The obligations of the provider under this service contract are backed by the full faith and credit of the provider, AppleCare Service Company, Inc. California Residents If you cancel within thirty (30) days of your Plan receipt, you will receive a full refund less the value of any service provided under the Plan. Colorado Residents Notice: This Plan is subject to the Colorado Consumer Protection Act or the Unfair Practices Act, Articles 1 and 2 of Title 6, CRS. Connecticut Residents The expiration date of the Plan will automatically be extended by the period that the Covered Equipment is in Apples custody while being serviced. Resolution of Disputes: Disputes may be resolved by arbitration. Unresolved disputes or complaints may be mailed, with a copy of this Plan, to State of Connecticut, Insurance Dept., P.O. Box 816, Hartford, CT 06142-0846, Attn: Consumer Affairs. English 27

Florida Residents The laws of the State of Florida will govern this Plan and any disputes arising under it. The rate charged for the contract is not subject to regulation by the Florida Office of Insurance Regulation. Michigan Residents If performance of the service contract is interrupted because of a strike or work stoppage at the companys place of business, the effective period of the service contract shall be extended for the period of the strike or work stoppage. Nevada Residents Cancellations: No Plan that has been in effect for at least 70 days may be canceled by the provider before the expiration of the agreed term or one year after the effective date of the Plan, whichever occurs first, except on the following grounds: a. Failure by the holder to pay an amount due; b. Conviction of the holder of a crime which results in an increase in the service required; c. Discovery of fraud or material misrepresentation by the holder in obtaining the Plan, or in presenting a claim for service thereunder; d. Discovery of an act or omission by the holder, or a violation by the holder of any condition of the Plan, which occurred after the

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effective date of the Plan and which substantially and materially increases the service required under the Plan; e. A material change in the nature or extent of the required service or repair which occurs after the effective date of the Plan and which causes the required service or repair to be substantially and materially increased beyond that contemplated at the time that the Plan was issued or sold. Grounds for cancellation; date cancellation effective. No cancellation of a service contract may become effective until at least 15 days after the notice of cancellation is mailed to the holder. Cancellation of contract; Refund of purchase price; cancellation fee. (i) If Apple cancels this Plan, Apple shall refund to Nevada consumers the portion of the purchase price that is unearned. Apple may deduct any outstanding balance on your account from the amount of the purchase price that is unearned when calculating the amount of the refund. If Apple cancels a contract pursuant to NRS 690C.270, it may not impose a cancellation fee. (ii) Except as otherwise provided in this section, a Nevada resident who is the original purchaser of this Plan, who submits to Apple a request in writing to cancel the Plan in accordance with the terms of the Plan, shall receive a refund of the portion of the Plans purchase price that is unearned. English 29

(iii) If you request the cancellation of this Plan, Apple may impose the cancellation fee described in the Plan, but will not deduct the value of any service provided. (iv) When Apple calculates the amount of a refund pursuant to subsection (ii), it may deduct from the portion of the purchase price that is unearned: (a) any outstanding balance on the account; and (b) any cancellation fee imposed pursuant to this Plan. AppleCare Service Company, Inc. backs this Plan for Nevada residents by its full faith and credit. New Hampshire Residents In the event you do not receive satisfaction under this contract, you may contact the New Hampshire insurance department, by mail at State Of New Hampshire Insurance Department, 21 South Fruit Street, Suite 14, Concord NH 03301, or by telephone, via Consumer Assistance, at 800-852-3416. New Mexico Residents Cancellations: No Plan that has been in effect for at least 70 days may be canceled by the provider before the expiration of the agreed term or one year after the effective date of the Plan, whichever occurs first, except on the following grounds: a. Failure by the holder to pay an amount due;

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b. Conviction of the holder of a crime which results in an increase in the service required; c. Discovery of fraud or material misrepresentation by the holder in obtaining the Plan, or in presenting a claim for service thereunder; d. Discovery of an act or omission by the holder, or a violation by the holder of any condition of the Plan, which occurred after the effective date of the Plan and which substantially and materially increases the service required under the Plan; e. A material change in the nature or extent of the required service or repair which occurs after the effective date of the Plan and which causes the required service or repair to be substantially and materially increased beyond that contemplated at the time that the Plan was issued or sold. North Carolina Residents The purchase of this Plan is not required either to purchase or to obtain financing for computer equipment. Apple Inc. will not cancel this plan EXCEPT for failure to pay the purchase price for the Plan. Oregon Residents In the event you do not receive satisfaction under this contract, you may contact the Oregon Department of Consumer and Business Services by mail at the Department of Consumer and Business

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Services, Oregon Insurance Division, 350 Winter Street NE, Salem, OR 97301; or by telephone via Consumer Advocacy, at 888-877-4894. South Carolina Residents Unresolved complaints or Plan regulation questions may be addressed to the South Carolina Department of Insurance, P.O. Box 100105, Columbia, South Carolina 29202-3105, Tel: 1-800-768-3467. Tennessee Residents This Plan shall be extended as follows: (1) the number of days the consumer is deprived of the use of the product because the product is in repair; plus two (2) additional workdays. Texas Residents The provider may cancel this Plan with no prior notice for nonpayment, misrepresentation or a substantial breach of a duty by the holder relating to the Covered Equipment or its use. Unresolved complaints or Contract regulation questions may be addressed to the TX Dept. of Licensing and Regulation, P.O. Box 12157, Austin, TX 78711, U.S.

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Wisconsin Residents THIS WARRANTY IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE. If you cancel within thirty (30) days of your Plans purchase, or receipt of these Terms and Conditions, whichever occurs later, you will receive a full refund. If you cancel more than thirty (30) days after your receipt of the Plan, you will receive a pro-rata refund of the original purchase price, based on the percentage of unexpired Coverage Period, less a cancellation fee of twenty-five ($25 USD) dollars or ten percent (10%) of the pro-rata amount, whichever is less. No deduction shall be made from the refund for the cost of any service received. Apple will not cancel this plan EXCEPT for failure to pay the purchase price for the plan. If Apple cancels the Plan, you will receive a pro-rata refund for the Plans unexpired term. Wyoming Residents If Apple cancels this Plan, Apple will mail to you written notice of the cancellation at your last known address contained in Apples records no less than ten (10) days prior to the effective cancellation date. The prior written notice will contain the effective date of cancellation and the reasons for cancellation. Apple is not obligated to provide prior notice if cancellation is due to nonpayment of the Plan, a material misrepresentation by you to Apple, a substantial breach of your

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duties under the Plan or a substantial breach of your duties relating to the Covered Equipment or its use. Disputes arising under this Plan may be settled in accordance with the Wyoming Arbitration Act. Toll-Free Numbers In the U.S: 800-APL-CARE (800-275-2273) Seven days a week 8:00 A.M. to 8:00 P.M. Central time* * Telephone numbers and hours of operation may vary and are subject to change. You can find the most up-to-date local and international contact information at www.apple.com/contact/phone_contacts.html. Toll-free numbers are not available in all countries. APP iPhone NA v5.3

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AppleCare Protection Plan for iPhone - Canada

Terms and Conditions

Your AppleCare Protection Plan for iPhone (herein referred to as the Plan) is governed by these Terms and Conditions and constitutes your contract with Apple Canada Inc., 7495 Birchmount Road, Markham, Ontario, L3R 5G2, Canada. Subject to these Terms and Conditions, your Plan (i) covers defects for the Apple-branded iPhone product listed in your Plans Certificate or Proof of Coverage document (Plan Confirmation), an Apple-branded iPhone Bluetooth headset if used with the covered iPhone and originally purchased by you within two (2) years from the purchase of the Plan and the hardware accessories that are contained in the covered iPhones original packaging (collectively the Covered Equipment), and (ii) provides you with access to telephone support and web-based support resources for the Covered Equipment. To obtain the Plan Confirmation you must register your Plans unique agreement or registration number (Plan Agreement Number) as described in the instructions included in the Plans packaging. Customers choosing the Auto-Registration option, where available, will automatically receive their Plan Confirmation. The duration of the Plan (Coverage Period) is for the period ending on the date English 35

specified in your Plan Confirmation. The price of the Plan is listed on the Plans original sales receipt. Apple may restrict service provided under this Plan to Canada. 1. Repair Coverage a. Scope of Coverage. Your coverage for defects begins on the date your Covered Equipments Apple hardware warranty expires and terminates at the end of the Coverage Period (Repair Coverage Period). Apple will, at its option, repair or replace the affected Covered Equipment, if (i) during the Repair Coverage Period there is a defect in the Covered Equipments materials or workmanship or, (ii) during the Coverage Period, the capacity of the covered iPhone battery to hold an electrical charge has depleted fifty (50%) percent or more from its original specification, (after being fully charged and the covered iPhone playing audio or video with all settings reset). Apple will provide both parts and labor, but may require you to replace certain readily installable parts yourself, as described below. Apple may provide replacement product or parts that are manufactured from parts that are new or equivalent to new in both performance and reliability. The replacement product or parts will be functionally equivalent to the replaced products or parts and will assume the remaining coverage under the Plan. The products or parts that are replaced become Apples property. Apple strongly advises you to record as a back up, data and 36 English

software residing or recorded in the Covered Equipment, before making the Covered Equipment available for service. b. Limitations. The Plan does not cover: (i) Installation, removal or disposal of the Covered Equipment, or installation, removal, repair, or maintenance of nonCovered Equipment (including accessories, attachments, or other devices) or network or cellular service external to the Covered Equipment; (ii) Damage to the Covered Equipment caused by accident, abuse, neglect, misuse (including faulty installation, repair or maintenance by anyone other than Apple or an Apple Authorized Service Provider), unauthorized modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes; (iii) Covered Equipment with a serial number that has been altered, defaced or removed; (iv) Problems caused by a device that is not the Covered Equipment, including equipment that is not Apple-branded, whether or not purchased at the same time as the Covered Equipment; English 37

(v)

(vi)

(vii)

(viii) (ix) (x)

Service necessary to comply with the regulations of any government body or agency arising after the date of this Plan; Problems caused by the function of a network or cellular service or viruses or other software problems introduced into the Covered Equipment; Covered Equipment that has been lost or stolen. This Plan only covers Covered Equipment that is returned to Apple in its entirety; Cosmetic damage to the Covered Equipment including but not limited to scratches, dents and broken plastic on ports; Preventative maintenance on the Covered Equipment; The provision of replacement equipment during the period when the Covered Equipment is being serviced; (xi) Damage to, or loss of any software or data residing or recorded in the Covered Equipment. THE CONTENTS OF YOUR iPHONE WILL BE DELETED AND THE STORAGE MEDIA REFORMATTED IN THE COURSE OF SERVICE. Your iPhone or a replacement iPhone will be returned to you as your iPhone was configured when originally purchased, subject to applicable updates. Apple may install system software (iPhone OS) updates as part of your service that will prevent the iPhone from reverting to an earlier version of the iPhone OS. Third

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party applications installed on the iPhone may not be compatible or work with the iPhone as a result of the iPhone OS update. You will be responsible for reinstalling all other software programs, data and passwords. Recovery and reinstallation of software programs and user data are not covered under this Plan; (xii) Defects caused by normal wear and tear or otherwise due to normal aging of the product; (xiii) Protective coatings designed to diminish over time unless failure has occurred due to a defect in materials or workmanship; or (xiv) Except as specifically provided herein, any other damages that do not arise from defects in materials and workmanship or ordinary and customary usage of the Covered Equipment. c. Service Options. Apple may provide service through one or more of the following options: (i) Carry-in service. Return the Covered Equipment requiring service to an Apple-owned retail store location offering carry-in service. Service will be performed at the location, or the store may send the Covered Equipment to an Apple repair service location to be repaired. Once you are notified that service is complete, you will promptly retrieve the product. English 39

(ii)

Direct mail-in service. If Apple determines that your Covered Equipment is eligible for mail-in service, Apple will send you prepaid way bills (and if you no longer have the original packaging, Apple may send you packaging material) and you will ship the Covered Equipment to Apples repair service location in accordance with its instructions. Once service is complete, the Apple repair service location will return the Covered Equipment to you. Apple will pay for shipping to and from your location if all instructions are followed. (iii) Do-It-Yourself Parts service is available for many Covered Equipment parts or accessories, allowing you to service your own product. If Do-It-Yourself Parts service is available in the circumstances, the following process will apply. (A) Do-It-Yourself Parts service where Apple requires return of the replaced part. Apple may require a credit card authorization as security for the retail price of the replacement part and applicable shipping costs. If you are unable to provide credit card authorization, Do-ItYourself Parts service may not be available to you and Apple will offer alternative arrangements for service. Apple will ship you a replacement part with installation instructions and any requirements for the return of the replaced part. If you follow the instructions, Apple 40 English

will cancel the credit card authorization, so you will not be charged for the part and shipping to and from your location. If you fail to return the replaced part as instructed or return a replaced part that is ineligible for service, Apple will charge the credit card for the authorized amount. (B) Do-It-Yourself Parts service where Apple does not require return of the replaced part. Apple will ship you free of charge a replacement part accompanied by instructions on installation and any requirements for the disposal of the replaced part. (C) Apple is not responsible for any labor costs you incur relating to Do-It-Yourself Parts service. Should you require further assistance, contact Apple at the toll-free telephone number listed below. Apple reserves the right to change the method by which Apple may provide repair or replacement service to you, and your Covered Equipments eligibility to receive a particular method of service. Service options, parts availability and response times may vary. d. Obtaining Repair or Replacement Service To obtain service under this Plan, access the Apple website (www.apple.com/ca/support or English 41

http://www.apple.com/ca/fr/support) or call the toll-free telephone number listed below. Telephone numbers may vary according to your location. When accessing the website, follow the instructions for requesting repair service provided by Apple. If calling, an Apple technical support representative will answer, request your Plan Agreement Number, advise you and determine what service is necessary for the Covered Equipment. All service is subject to Apples prior approval. Location of service may vary due to your location. Keep your Plan Confirmation document and the original sales receipt for your Covered Equipment and your Plan. Proof of purchase may be required if there is any question as to your products eligibility for Plan coverage. 2. Technical Support a. Telephone and Web Support. Your eligibility for technical support begins on the date your Covered Equipments complimentary technical support expires or the date your Coverage Period begins, whichever is later, and terminates at the end of the Coverage Period (Technical Coverage Period). During the Technical Coverage Period Apple will provide you with access to telephone technical support and web-based technical support resources. Technical support may include assistance with installation, launch, configuration, troubleshooting, and recovery (except for data recovery), including storing, retrieving, and managing 42 English

files; interpreting system error messages; and determining when hardware repairs are required. Apple will provide technical support for the Covered Equipment, iPhone OS, software applications that are pre-installed with the Covered Equipment (iPhone Software) and connectivity issues between the Covered Equipment and a supported computer, meaning a computer that meets the Covered Equipments connectivity specifications and runs an operating system that is supported by the Covered Equipment. Apple will provide support for the then-current version of the iPhone OS and iPhone Software, and the prior Major Release. For purposes of this section, Major Release means a significant version of software that is commercially released by Apple in a release number format such as 1.0 or 2.0 and which is not in beta or pre-release form. b. Limitations. The Plan does not cover: (i) Issues that could be resolved by upgrading software to the then current version; (ii) Your use of or modification to the Covered Equipment, the iPhone OS or iPhone Software in a manner for which the Covered Equipment or software is not intended to be used or modified; (iii) Third-party products or their effects on or interactions with the Covered Equipment, the iPhone OS or iPhone Software; English 43

(iv) Your use of a computer or operating system that is unrelated to iPhone Software or connectivity issues with the Covered Equipment; (v) Apple software other than the iPhone OS or iPhone Software, as covered under the Plan; (vi) iPhone OS software or any Apple-branded software designated as beta prerelease, or preview or similarly , labeled software; and (vii) Damage to, or loss of any software or data residing or recorded in the Covered Equipment. c. Obtaining Technical Support. You may obtain technical support by calling the toll-free telephone number listed below. The Apple technical support representative will provide you technical support. Apples hours of service are described below. Apple reserves the right to change its hours of technical service and telephone numbers at any time. Web-based support resources are offered to you at the Apple website (www.apple.com/ca/support and http://www.apple.com/ca/fr/support). 3. Your Responsibilities To receive service or support under the Plan, you agree to comply with the following:

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a. Provide your Plan Agreement Number and serial number of the Covered Equipment; b. Provide information about the symptoms and causes of the problems with the Covered Equipment; c. Respond to requests for information, including but not limited to the Covered Equipment serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Covered Equipment, any error messages displayed, actions taken before the Covered Equipment experienced the issue and steps taken to resolve the issue; d. Follow instructions Apple gives you, including but not limited to refraining from sending Apple products and accessories that are not subject to repair or replacement service and packing the Covered Equipment in accordance with shipping instructions; and e. Update software to currently published releases prior to seeking service. 4. Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, APPLE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO English 45

MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM APPLES OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF APPLE AND ITS EMPLOYEES AND AGENTS LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN. APPLE SPECIFICALLY DOES NOT WARRANT THAT IT WILL BE ABLE TO (i) REPAIR OR REPLACE COVERED EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, AND (ii) MAINTAIN THE CONFIDENTIALITY OF DATA. FOR CONSUMERS IN JURISDICTIONS WHO HAVE THE BENEFIT OF CONSUMER PROTECTION LAWS OR REGULATIONS, THE BENEFITS CONFERRED BY THIS PLAN ARE IN ADDITION TO ALL RIGHTS AND REMEDIES PROVIDED UNDER SUCH LAWS AND REGULATIONS. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, APPLES LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE COVERED EQUIPMENT OR SUPPLY OF THE SERVICE. SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

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5. Cancellation You may cancel this Plan at any time for any reason. If you decide to cancel either call Apple at the telephone number below, or send or fax written notice with your Plan Agreement Number to AppleCare Administration, P.O. Box 149125, Austin, TX 78714-9125, U.S. (fax number 512-674-8125). A copy of the Plans original proof of purchase must accompany your notice. Unless local law provides otherwise, if you cancel within thirty (30) days of your Plans purchase, or receipt of these Terms and Conditions, whichever occurs later, you will receive a full refund less the value of any service provided under the Plan. If you cancel more than thirty (30) days after your receipt of this Plan, you will receive a pro rata refund of the original purchase price, based on the percentage of unexpired Coverage Period, less (a) a cancellation fee of twenty-five ($25 USD) dollars or ten percent (10%) of the pro-rata amount, whichever is less, and (b) the value of any service provided to you under the Plan. Unless applicable local law provides otherwise, Apple may cancel this Plan if service parts for the Covered Equipment become unavailable, upon thirty (30) days prior written notice. If Apple cancels this Plan, you will receive a pro-rata refund for the Plans unexpired term. 6. Transfer of Plan Subject to the restrictions set forth below, you may make a one-time permanent transfer of all of your rights under the Plan to another English 47

party, provided that: (a) the transfer must include the original Proof of Purchase, the Plans Certificate and all of the Plans packaging material, including printed materials and these Terms and Conditions; (b) you notify Apple of the transfer by sending, faxing or e-mailing notice of transfer to Apple Inc., ATTN: Agreement Administration, MS: 217-AC, 2511 Laguna Blvd, Elk Grove, CA 95758, U.S., fax number 916-399-7337 or agmts_transfer@apple.com, respectively, and (c) the party receiving the Plan reads and agrees to accept the Terms and Conditions of the Plan. When notifying Apple of the transfer of the Plan, you must provide the Plan Agreement Number, the serial numbers of the Covered Equipment being transferred, and the name, address, telephone number and email address of the new owner. 7. General Terms a. Apple may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so. b. Apple is not responsible for any failures or delays in performing under the Plan that are due to events outside Apples reasonable control. c. You are not required to perform preventative maintenance on the Covered Equipment to receive service under the Plan.

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d. This Plan is offered and valid only in Canada. This Plan is not offered to persons who have not reached the age of majority. This Plan is not available where prohibited by law. e. In carrying out its obligations Apple may, at its discretion and solely for the purposes of monitoring the quality of Apples response, record part or all of the calls between you and Apple. f. You agree that any information or data disclosed to Apple under this Plan is not confidential or proprietary to you. Furthermore, you agree that Apple may collect and process data on your behalf when it provides service. This may include transferring your data to affiliated companies or service providers in accordance with the Apple Customer Privacy Policy. g. Apple has security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Apple regarding the processing of data, and Apple will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact Apple at the telephone numbers provided.

English

49

h.

Apple will protect your information in accordance with Apple Customer Privacy Policy available at URL www.apple.com/legal/privacy. If you wish to have access to the information that Apple holds concerning you or if you want to make changes, access URL www.apple.com/contact/myinfo to update your personal contact preferences or you may contact Apple at privacy@apple.com.

i.

The Terms and Conditions of this Plan prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Apples entire understanding with respect to the Plan. j. Your rights under the Plan are in addition to any warranty rights you may be entitled to. You must purchase and register the Plan while your Apple-branded iPhone is within Apples One Year Limited warranty. Apple is not obligated to renew this Plan. If Apple does offer a renewal, it will determine the price and terms. k. There is no informal dispute settlement process available under this Plan. l. The obligations of such Plans are backed by the full faith and credit of the provider, Apple Canada Inc.

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m. The laws of the Province of Ontario shall be the relevant law of this Plan. This choice of law does not include the conflicts of laws provisions thereof nor the UN Sales Convention. n. There is no deductible payment due in respect of a claim made under this Plan. Toll-Free Numbers In Canada: 800-263-3394 Seven days a week 9:00 A.M. to 9:00 P.M. Eastern time* * Telephone numbers and hours of operation may vary and are subject to change. You can find the most up-to-date local and international contact information at www.apple.com/contact/phone_contacts.html. Toll-free numbers are not available in all countries. APP iPhone Canada v1.4

English

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AppleCare Protection Plan pour iPhone

Fiche dinformations
Des services et une assistance fournis par les personnes qui connaissent le mieux votre iPhone Chaque iPhone bnficie dune garantie dun an sur les rparations et dune assistance technique de 90 jours. Le programme AppleCare Protection Plan pour iPhone prolonge la dure de votre couverture deux ans compter de la date dachat de votre iPhone.1 Que vous utilisiez liPhone avec un Mac ou un PC, un coup de fil peut suffire pour rsoudre vos problmes. Informations concernant la garantie Ce programme complet est disponible pour tous les modles iPhone couverts par la garantie limite dun an. Si vous vendez liPhone couvert avant lexpiration du contrat AppleCare Protection Plan pour iPhone, vous pouvez transfrer le programme au nouveau propritaire.2 Pour chaque iPhone que vous souhaitez couvrir, vous devez acheter un contrat AppleCare Protection Plan pour iPhone spar. Veillez conserver le document faisant office de preuve de garantie, cest--dire la facture originale de liPhone ou de lAppleCare Protection Plan pour iPhone. Une preuve dachat peut vous tre demande par 52 Franais

Apple en cas de doute concernant lapplication de la couverture votre iPhone par le programme AppleCare Protection Plan. Options dassistance technique Si des problmes se prsentent lors de lutilisation de votre iPhone, suivez les instructions de dpannage prsentes sur le site web dassistance iPhone ladresse www.apple.com/ca/fr/support/iphone/. Si vous ne parvenez pas rsoudre le problme, le personnel AppleCare peut vous aider dpanner votre iPhone et dpanner des problmes de connexion avec iTunes. Vous trouverez la liste des coordonnes et des horaires du service dassistance technique dApple dans le Guide de rfrence rapide. Sous la garantie du programme AppleCare Protection Plan pour iPhone, Apple fournit le mme service dassistance complet aux utilisateurs Mac et aux utilisateurs Windows. Service de rparation du matriel Ce programme tend le service de rparation et de remplacement de la garantie Apple dun an deux ans compter de la date dachat de votre iPhone. Il prolonge galement la couverture de service sur la batterie iPhone lorsque sa capacit retenir une charge lectrique est rduite de cinquante pour cent (50 %) ou plus par rapport sa capacit dorigine. Les options de service aprs-vente en magasin ou denlvement domicile par transporteur peuvent sappliquer. Reportez-vous au Guide de rfrence rapide pour en savoir plus sur lobtention du service. Franais 53

Lquipement de remplacement fourni par Apple dans le cadre du service de rparation ou de remplacement peut tre neuf, doccasion ou reconditionn. 1. Ce programme tend votre couverture de service deux ans compter de la date dachat de votre iPhone. Le plan doit tre achet lorsque votre iPhone est encore sous sa garantie dorigine dun an. La couverture du service peut tre soumise certaines conditions. Les avantages du programme AppleCare Protection Plan sajoutent ceux de tous les droits lgaux garantis par les lois de protection du consommateur dans votre juridiction. 2. Pour de plus amples informations, consultez les Conditions Gnrales du programme AppleCare Protection Plan.

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AppleCare Protection Plan pour iPhone

Guide de rfrence rapide

Essayez les oprations faciles raliser suivantes avant dappeler Apple pour obtenir de laide. Si vous avez des problmes avec votre iPhone, essayez les procdures de dpannage disponibles sur le site web dassistance iPhone ladresse www.apple.com/ca/fr/support/iphone/. Par mesure de prcaution, il est recommand de sauvegarder le contenu de votre iPhone avant dappliquer ces procdures. Vrifiez que vous disposez de la dernire version diTunes disponible. Vous pouvez tlcharger la dernire version diTunes ladresse www.apple.com/ca/fr/itunes/download/. Consultez le site web dassistance iPhone. Sur le site site web dassistance iPhone, vous trouverez des liens permettant de vrifier la disponibilit dune option de rparation, des guides dinitiation relatifs liPhone, des forums de discussion et dautres ressources rpondant des questions varies concernant lutilisation et le dpannage. Ces ressources sont disponibles 24 heures sur 24 ladresse www.apple.com/ca/fr/support/iphone/. Franais 55

Coordonnes dassistance Apple. Si ces procdures ne permettent pas de rsoudre le problme, contactez Apple pour obtenir une assistance. Lorsque vous appelez Apple, il vous est demand dindiquer le numro de votre AppleCare Protection Plan pour iPhone ou le numro de srie de votre iPhone situ dans le compartiment de la SIM ou repris dans lcran propos de de lappareil. Sur lcran daccueil, slectionnez Rglages > Gnral > propos de, puis faites dfiler vers le bas. Canada 1-800-263-3394 7 jours sur 7 De 9H00 21H00 (Heure de lEst) * Les numros de tlphone et les heures douverture au public peuvent varier et sont susceptibles de changer. Vous trouverez la toute dernire liste des contacts nationaux et internationaux ladresse www.apple.com/contact/phone_contacts.html.

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Programme AppleCare Protection Plan pour iPhone - Canada

Modalits
Votre programme AppleCare Protection Plan pour iPhone (ci-aprs le Programme ) est rgi par les prsentes modalits et ces modalits constituent votre contrat auprs dApple Canada Inc., 7495, Birchmount Road, Markham (Ontario) L3R 5G2 Canada. Sujet aux prsentes modalits, votre Programme (i) couvre les vices du ou des produits iPhone de marque Apple numrs dans le Certificat ou la Preuve de garantie de votre Programme (ci-aprs Confirmation dadhsion au Programme ) et un micro-casque Bluetooth pour iPhone sil est utilis avec liPhone couvert et achet lorigine par vous dans les deux (2) ans de lachat du Programme, ainsi que les matriels inclus dans lemballage original de liPhone (collectivement dsign comme le Produit couvert ), et (ii) vous fournit une assistance tlphonique et laccs des ressources daide Internet pour le Produit couvert. Pour obtenir la Confirmation dadhsion au Programme, vous devez enregistrer votre numro unique de contrat ou dadhsion (ci-aprs Numro de contrat du Programme ) tel que indiqu aux instructions incluses dans lemballage du Programme. Les Clients qui ont choisi loption dadhsion automatique (Auto-Registration), dans les cas o elle est offerte, recevront automatiquement une Confirmation dadhsion au Franais 57

Programme. Le terme de ce Programme (ci-aprs Priode de garantie ) est pour la priode terminant la date indique la Confirmation dadhsion au Programme. Le prix du Programme figure sur loriginal de la facture du Programme. Apple peut limiter la prestation de service en vertu du Programme au Canada. 1. Garantie de rparation a. Porte de la Garantie. Votre garantie couvrant les vices prend effet la date dexpiration et de terminaison de votre garantie matrielle Apple pour le Produit couvert ( Priode de la garantie de rparation ). Apple sengage, sa discrtion, rparer ou remplacer le Produit couvert affect (a) si au cours de la Priode de la garantie de rparation, le Produit couvert prsente des vices de matriau ou de main-duvre, ou (b) si au cours de la Priode de la garantie,la capacit de la pile iPhone couverte de maintenir une charge lectrique a diminu de cinquante pour cent (50%) ou plus de ses caractristiques originales (aprs avoir t entirement recharg et le matriel iPhone couvert joue de la musique ou vido quand toutes les options sont leur tat initial). Apple fournira les pices et la main-duvre, mais pourra vous demander de remplacer vous-mme certaines pices faciles installer. Ce processus est dcrit ci-dessous. Le produit de remplacement et les pices de rechange fournis par Apple peuvent tre fabriqus partir de pices neuves, fournis 58 Franais

par Apple peuvent tre fabriqus partir de pices neuves ou quivalentes neuf du point de vue de rendement et fiabilit. Toute pice de rechange ou produit de remplacement sera quivalent du point de vue fonctionnel la pice ou au produit remplac, et demeurera couvert pour la Priode de garantie restant courir en vertu du Programme. Toute pice ou produit remplac devient la proprit dApple. Apple vous recommande fortement denregistrer comme copie de sauvegarde des donnes et logiciels qui rsident ou sont stocks dans le Produit couvert avant dassurer la disponibilit du Produit couvert pour le service de rparation ou de remplacement. b. Exclusions. Ce Programme ne couvre pas: (i) linstallation, lenlvement ou le dplacement du Produit couvert; linstallation, lenlvement, le dplacement, la rparation ou lentretien dun produit non couvert (y compris les accessoires, priphriques ou autres dispositifs tels que les modems externes); du service de rseau ou cellulaire qui nest pas inhrent au Produit couvert; (ii) les dommages au Produit couvert attribuables un accident, un abus, une ngligence, une mauvaise utilisation (notamment linstallation, la rparation ou lentretien inappropris raliss par quelquun dautre quApple ou quun prestataire de services agr Apple), la modification Franais 59

(iii) (iv)

(v)

(vi)

(vii)

non autorise, un environnement inadapt (notamment une temprature ou une humidit inadquates), des contraintes ou des interfrences physiques ou lectriques inhabituelles, une variation ou surtension de lalimentation lectrique, la foudre, llectricit statique, un incendie ou un cas fortuit ou une autre cause trangre; le Produit couvert dont le numro de srie a t modifi, dgrad ou supprim; des problmes causs par un dispositif tranger au Produit couvert, y compris le matriel qui nest pas de marque Apple, quil ait t ou non acquis au mme moment que le Produit couvert; le service ncessaire pour assurer la conformit avec la rglementation dune agence ou dun organisme gouvernemental, qui aurait t adopte aprs la date de ce Programme; les problmes causs par le fonctionnement dun service de rseau ou cellulaire, par des virus ou dautres problmes de logiciels introduits dans le Produit couvert; le Produit couvert qui aurait t perdu ou vol. Ce Programme ne couvre que le Produit couvert qui est retourn Apple dans son intgralit;

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(viii) les dommages esthtiques causs au Produit couvert (notamment, les gratignures, le bossellement et le bris des pices en plastique des ports); (ix) lentretien prventif du Produit couvert; (x) la mise disposition de produits de remplacement au cours de la priode de prestation de service; (xi) les dommages affectant ou perte des logiciels ou donnes qui rsident ou sont stocks dans le Produit couvert. LES CONTENUS DE VOTRE iPHONE SERONT PERDUS ET LE SUPPORT DE STOCKAGE SERA REFORMAT DURANT LA PRESTATION DU SERVICE. Votre iPhone ou un iPhone de rechange vous sera retourn selon la configuration qui existait au moment de son achat, sous rserve des mises jour applicables. Apple pourrait au titre du service, installer des mises jour du logiciel de base ( iPhone OS ) qui empcheront liPhone de revenir une version prcdente de liPhone OS. Les applications de tiers installes sur liPhone peuvent ne pas tre compatibles ni fonctionner la suite de la mise jour de liPhone OS. Vous tes responsable de la rinstallation des autres programmes logiciels, donnes et mots de passe. La rcupration et la rinstallation des programmes logiciels et donnes de lutilisateur ne sont pas couvertes par le prsent Programme; Franais 61

(xii) les dfauts rsultant dusure normale ou autrement du vieillissement normal du produit; (xiii) les revtements protecteurs qui selon leur conception, diminuent avec le temps moins que le dfaut rsulte dun vice de matriau ou de main-duvre; et (xiv) sauf tel que prvu expressment aux prsentes, tout autre dommage rsultant dun vice de matriau ou de mainduvre ou de lutilisation ordinaire et habituelle du Produit couvert. c. Options offertes pour le service. Apple pourra fournir la prestation des services en question moyennant lune ou plusieurs des mthodes suivantes: (i) Service aprs-vente en magasin. Vous devez remettre le Produit couvert dfectueux un magasin de dtail appartenant Apple qui offre un service aprs-vente en magasin. Les services de rparation ou de remplacement seront raliss sur place ou dans un centre de rparation Apple auquel le magasin aura fait parvenir le Produit couvert qui devrait tre rpar. Vous devez rcuprer le Produit promptement aprs avoir t avis de sa rparation ou de son remplacement. (ii) Le service de rparation par envoi du matriel en panne par courrier. Lorsque Apple dcide que votre Produit 62 Franais

couvert peut tre rpar moyennant ce service, Apple vous enverra des lettres de transport prpayes (et au cas o vous ne possderiez plus lemballage original, Apple peut vous faire parvenir un emballage) afin que vous expdiez le Produit couvert lun des centres de rparation Apple conformment ses instructions. Lorsque la rparation est termine, le centre de rparation Apple vous renvoie le Produit couvert. Apple paiera les frais dexpdition allerretour partir de lendroit o est situ le Produit couvert la condition que vous respectiez toutes les instructions fournies par Apple. (iii) Le service de rparation par envoi de pices installer vous-mme est offert pour un grand nombre de pices du Produit couvert, afin que vous rpariez votre propre produit. Lorsque les circonstances permettent ce service, la procdure suivante sapplique. (A) Le service de rparation par envoi de pices installer vous-mme pour lequel Apple exige le retour des pices remplaces. Apple peut exiger une autorisation de dbit du compte de votre carte de crdit comme garantie du prix de dtail de la pice de rechange et des frais dexpdition applicables. Si vous ntes pas en mesure de fournir une telle autorisation, le service de rparation Franais 63

par envoi de pices installer vous-mme peut vous tre refus, et Apple vous proposera dautres solutions pour la rparation. Apple vous expdiera une pice de rechange avec des instructions sur son installation et toute exigence relative au retour de la pice remplace. Si vous vous conformez aux instructions, Apple annulera lautorisation de dbit du compte de votre carte de crdit, de sorte que votre compte ne sera pas dbit pour le prix de la pice et les frais de transport allerretour partir de lendroit o le Produit couvert est situ. Si vous omettez de retourner la pice remplace de la manire prescrite ou si vous retournez une pice qui nest pas admissible au service, Apple facturera le compte de votre carte de crdit pour le montant autoris. (B) Le service de rparation par envoi de pices installer vous-mme pour lequel Apple nexige pas le retour des pices remplaces. Apple vous enverra gratuitement une pice de rechange accompagne des instructions pour linstallation et toute condition relative la disposition de la pice remplace. (C) Apple nest pas responsable du cot de la main-duvre reli au service de rparation par envoi de pices installer vous-mme. Si vous exigez une assistance 64 Franais

supplmentaire, veuillez communiquer avec Apple au numro de tlphone sans frais indiqu ci-dessous. Apple se rserve le droit de modifier tout moment la mthode par laquelle Apple peut vous fournir le service de rparation ou de remplacement, et le droit de votre Produit couvert bnficier dune mthode particulire de service. Les options de service, la disponibilit des pices de rechange et le temps de rponse sont susceptibles de varier d. Obtention dun service de rparation ou de remplacement Pour obtenir un service en vertu du prsent Programme, veuillez visiter le site web dApple (www.apple.com/support ou http://www.apple.com/ca/fr/support) ou composer le numro de tlphone sans frais indiqu ci-dessous. Les numros de tlphone peuvent varier selon votre localisation. Lorsque vous accderez au site web, suivez les instructions pour la demande de service de rparation fournies par Apple. Si vous appelez le numro de tlphone, un reprsentant du service dassistance technique rpondra, demandera votre Numro de contrat du Programme, vous conseillera et dterminera quel service est requis pour le Produit couvert. Tout service est sujet lapprobation pralable dApple. Lendroit de service peut variez cause de votre localisation. Conservez votre Confirmation dadhsion au Programme ainsi que loriginal de la facture Franais 65

affrente au Produit couvert et votre adhsion au Programme. Une preuve dachat peut vous tre demande en cas de doute concernant la couverture de votre produit par le Programme . 2. Assistance technique a. Assistance technique par tlphone ou Internet. Votre admissibilit lassistance technique prend effet la date dexpiration de lassistance technique gratuite ou la date de commencement de votre Priode de la garantie, selon la date la plus tardive, et termine la fin de la Priode de la garantie ( Priode de la garantie technique ). Au cours de la Priode de la garantie technique, Apple vous fournit une assistance technique par tlphone ainsi que des ressources Internet. Cette assistance peut comprendre lassistance avec linstallation, le lancement, la configuration, le dpannage et la reprise ( lexclusion de la reprise de donnes), y compris le stockage, la rcupration et la gestion de fichiers; linterprtation de messages derreur systme; et la dtermination de lopportunit de rparer du matriel informatique. Apple fournira une assistance technique pour le Produit couvert, pour liPhone OS et les logiciels prinstalls avec le Produit couvert (ci-aprs Logiciels iPhone ), et pour des questions de connectivit entre le Produit couvert et un ordinateur soutenu c.--d. un ordinateur qui satisfait aux spcifications de connectivit du Produit couvert et qui utilise 66 Franais

un systme dexploitation soutenu par le Produit couvert. Apple fournira dassistance technique pour la dernire version de liPhone OS et des Logiciels iPhone ainsi que pour la version principale prcdente soutenue. Pour les fins de cet article, une version principale dsigne une version importante du logiciel commercialise par Apple portant un numro de version comme 1.0 ou 2.0 mais qui nest pas de version bta ou prversion. b. Exclusions. Le Programme ne couvre pas : (i) les problmes pouvant tre rsolus par une mise jour de logiciels avec la dernire version disponible; (ii) votre utilisation ou modification du Produit couvert, de liPhone OS ou des Logiciels iPhone dune manire pour laquelle le Produit couvert ou ces logiciels nont pas t conus ou pour laquelle la modification ntait pas prvue; (iii) les produits de tierces parties ou leurs effets sur ou interactions avec le Produit couvert, liPhone OS ou les Logiciels iPhone; (iv) votre utilisation dun ordinateur ou systme dexploitation qui na aucun rapport avec les Logiciels iPhone ou des questions de connectivit du Produit couvert; (v) les logiciels Apple autres que liPhone OS et les Logiciels iPhone daprs la couverture prvue au Programme ; Franais 67

(vi) le logiciel iPhone OS ou tout autre logiciel de marque Apple de version bta , prversion , version prliminaire ou de dnomination semblable; et (vii) des dommages ou perte des logiciels ou donnes qui rsident ou sont stocks dans le Produit couvert. c. Obtention dun service d assistance technique Vous pouvez obtenir une assistance technique en composant le numro de tlphone sans frais indiqu ci-dessous. Le reprsentant du service dassistance technique dApple vous offrira dassistance technique. Les horaires de service Apple sont indiqus ci-dessous. Apple se rserve le droit de changer ces horaires de service et les numros de tlphone tout moment. Des ressources dassistance en ligne sont offertes sur le site web dApple (www.apple.com/support et http://www.apple.com/ca/fr/support). 3. Vos obligations Afin de recevoir la prestation de service prvue ou le soutien prvu au Programme, vous convenez de vous conformer aux exigences suivantes : a. fournir votre Numro de contrat du Programme et le numro de srie du Produit couvert;

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b. fournir dinformation sur les symptmes et les causes des problmes inhrents au Produit couvert; c. rpondre aux demandes dinformation notamment, le numro de srie du Produit couvert, le modle, la version du systme dexploitation et des logiciels installs, tout priphrique connect au ou install sur le Produit couvert, tout message derreur affich, les dmarches prises avant que le problme se produit sur le Produit couvert et les mesures prises pour rsoudre le problme; d. suivre les instructions que vous donne Apple, notamment ne pas renvoyer Apple les produits et les accessoires pour lesquels le service de rparation ou de remplacement nest pas offert et lemballage du Produit couvert conformment aux instructions sur son expdition; et e. mettre jour des logiciels avec des versions actuelles commercialises avant de demander la prestation du service. 4. Limite de responsabilit DANS TOUTE LA MESURE PERMISE PAR LA LOI APPLICABLE, APPLE, SES EMPLOYS ET MANDATAIRES NE SAURAIENT EN AUCUN CAS TRE TENUS RESPONSABLES ENVERS VOUS OU TOUT PROPRITAIRE ULTRIEUR, DES DOMMAGES INDIRECTS OU ACCESSOIRES RSULTANT DES OBLIGATIONS QUI INCOMBENT APPLE EN VERTU DU PRSENT PROGRAMME, Y COMPRIS, ENTRE AUTRES, LES COTS AFFRENTS LA REPRISE, LA REPROGRAMMATION OU LA REPRODUCTION DE Franais 69

TOUT PROGRAMME OU DE TOUTE DONNE, OU SON INCAPACIT PRSERVER LA CONFIDENTIALIT DES DONNES, OU LA PERTE DAFFAIRES, DE PROFITS, DE PRODUITS OU DCONOMIES ANTICIPES. DANS TOUTE LA MESURE PERMISE PAR LA LOI APPLICABLE, LA LIMITE DE RESPONSABILIT DAPPLE ET DE SES EMPLOYS ET DE SON MANDATAIRE ENVERS VOUS ET TOUT PROPRITAIRE ULTRIEUR, DCOULANT DU PROGRAMME, NE SAURAIT EXCDER LA SOMME ACQUITTE POUR BNFICIER DU PRSENT PROGRAMME. EN PARTICULIER, APPLE NE GARANTIT PAS QUELLE POURRA (i) RPARER OU REMPLACER LE PRODUIT COUVERT SANS RISQUER DE PERDRE OU DENDOMMAGER LES LOGICIELS OU LES DONNES, NI (ii) PRSERVER LA CONFIDENTIALIT DES DONNES. POUR LES CONSOMMATEURS QUI BNFICIENT DUNE LOI OU RGLEMENTATION SUR LA PROTECTION DES CONSOMMATEURS, LES AVANTAGES CONFRS PAR LE PRSENT PROGRAMME SAJOUTENT TOUS LES DROITS ET RECOURS PRVUS PAR CETTE LOI ET CES RGLEMENTS. DANS LA MESURE O LA RESPONSABILIT DCOULANT DE CETTE LOI OU RGLEMENTATION SERAIT LIMITE, LA RESPONSABILIT DAPPLE EST LIMITE, SON ENTIRE DISCRTION, AU REMPLACEMENT OU LA RPARATION DU PRODUIT COUVERT OU LA PRESTATION DE SERVICE. CERTAINS TATS ET CERTAINES PROVINCES NE PERMETTENT PAS LEXCLUSION OU LA LIMITATION DES DOMMAGES ACCESSOIRES AUQUEL CAS UNE PARTIE DES OU TOUTES LES LIMITATIONS CI-DESSUS PEUVENT NE PAS SAPPLIQUER. 70 Franais

5. Rsiliation Vous pouvez rsilier le prsent Programme tout moment, pour tout motif. Le cas chant, veuillez contacter Apple en composant le numro de tlphone indiqu ci-dessous, ou en faisant parvenir ou envoyant par tlcopieur, un avis crit indiquant votre Numro de contrat du Programme ladresse suivante : AppleCare Administration, P.O. Box 149125, Austin, TX 787149125, U.S. (numro de tlcopieur 512674-8125). Une photocopie de votre preuve dachat du Programme devrait accompagner votre avis. Sous rserve des dispositions de la loi locale, au cas o la rsiliation serait effectue dans les trente (30) jours de la date de votre adhsion au Programme, ou de celle de la rception des prsentes modalits, selon la date la plus tardive, vous recevrez un remboursement complet, dduction faite de la valeur de tout service fourni dans le cadre du prsent Programme. Au cas o la rsiliation serait effectue plus de trente (30) jours partir de la rception du prsent Programme, vous recevrez un remboursement au prorata du prix dachat original du prsent Programme, calcul en fonction du pourcentage de la dure de la Priode de la garantie restant, dduction faite (a) de frais de rsiliation de vingt-cinq dollars (25 $ US) ou de dix pourcent (10 %) du montant au prorata, selon le montant le moins lev des deux, et (b) de la valeur de tout service qui vous a t fourni dans le cadre de ce Programme. Sous rserves des dispositions de la loi locale, Apple peut rsilier le prsent Programme si les pices de rechange pour le Produit couvert ne sont Franais 71

plus disponibles moyennant un avis crit de trente (30) jours. Si Apple rsilie ce Programme, vous recevrez un remboursement au prorata de la dure du Programme restant courir. 6. Cession du Programme Sujet aux limitations ci-dessous, vous ne pouvez faire quune seule cession permanente de tous vous droits en vertu du Programme une autre partie et ceci condition que : (a) la preuve dachat originale, le Certificat du Programme y compris les documents imprims et ces modalits, fassent partie de la cession; (b) vous avisiez Apple en faisant parvenir ou envoyant par tlcopieur ou courriel, un avis de transfert Apple Inc., ATT: Agreement Administration, MS: 217AC, 2511 Laguna Blvd, Elk Grove, CA 95758, U.S., numro de tlcopieur 916-399-7337, ou agmts_transfer@apple.com, respectivement; (c) la partie qui reoit le Programme lise et convienne daccepter les modalits du Programme. Quand vous avisez Apple de la cession du Programme, vous devez fournir votre Numro de contrat du Programme, les numros de srie du Produit couvert faisant lobjet de la cession, une preuve dachat du Programme, ainsi que le nom, ladresse, le numro de tlphone et ladresse lectronique du nouveau propritaire.

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7. Dispositions gnrales a. Apple peut sous-traiter ou confier lexcution de ses obligations des tierces parties sans tre pour autant dcharge de ses obligations votre gard. b. Apple nest pas responsable des manquements ou retards dans lexcution de ses obligations conformment au prsent Programme qui seraient attribuables des vnements quelle ne peut raisonnablement matriser. c. Vous ntes pas tenu de raliser un entretien prventif du Produit couvert afin de recevoir la prestation des services prvus par le prsent Programme. d. Le prsent Programme est offert et valable uniquement au Canada. Le prsent Programme nest offert aucune personne qui na pas atteint sa majorit. Le prsent Programme nest pas offert dans les juridictions dans lesquelles il serait interdit par la loi. e. En excutant ses obligations, Apple peut, son entire discrtion et uniquement des fins danalyse de la qualit de son service la clientle, enregistrer tout ou partie des communications tlphoniques entre vous et Apple.

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f.

Vous convenez que toute information ou donne divulgue Apple dans le cadre de ce Programme nest ni confidentielle ni propritaire. En outre, vous acceptez quApple collecte et traite des donnes en votre nom au moment de la prestation de service. Ainsi, Apple peut tre amene transmettre des donnes vous appartenant des socits affilies ou des fournisseurs de service situs selon la politique sur la vie prive des clients dApple (Apple Customer Privacy Policy). g. Apple dispose de dispositifs de scurit protgeant contre laccs ou la divulgation non autoris et la destruction illgale. Vous assumez la responsabilit des instructions que vous transmettez Apple concernant le traitement des donnes et Apple sefforcera de les respecter dans la mesure du raisonnable aux fins dexcution du service de rparation et des obligations de soutien prvus par le prsent Programme. Si vous ne consentez pas ce qui vient dtre nonc ou si vous avez des questions sur les consquences dun tel traitement de vos donnes, veuillez en aviser Apple en tlphonant aux numros indiqus.

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h.

Apple protgera vos renseignements personnels conformment la politique sur la vie prive des clients dApple (Apple Customer Privacy Policy) affiche ladresse URL suivante : www.apple.com/legal/privacy ou www.apple.com/ca/fr/legal/privacy. Si vous souhaitez accder linformation vous concernant dtenue par Apple, ou si vous voulez la modifier, veuillez accder ladresse URL suivante : www.apple.com/contact/myinfo afin de mettre jour vos coordonnes personnelles, ou communiquer avec Apple ladresse : privacy@apple.com.

i.

Les modalits du prsent Programme prvalent sur toute modalit contraire, supplmentaire ou autre de tout bon de commande ou autre document, et constituent lintgralit de laccord entre vous et Apple en ce qui concerne le Programme. j. Vos droits en vertu du Programme sajoutent tout droit de garantie dont vous pouvez bnficier. Votre inscription au et achat du Programme doivent tre faits durant la priode de la garantie limite dun an Apple couvrant votre iPhone de marque Apple. Apple nest pas tenue de renouveler le prsent Programme. Si Apple dcide de renouveler le Programme, elle en dterminera le prix et les modalits. k. Aucun mcanisme informel de rsolution des diffrends nest prvu par le prsent Programme. Franais 75

l.

Les obligations dcoulant dudits Programmes sont garanties de pleine foi par Apple Canada Inc. m. Les lois de la province de lOntario rgissent les Programmes, sauf dans les juridictions dans lesquelles il serait interdit par la loi. Toutefois, ce choix des lois de la province de lOntario ninclut pas ses dispositions en matire de conflit de lois, ni la Convention des Nations Unies sur les contrats de ventes. n. En cas de rclamation en vertu du prsente Programme, aucun paiement de franchise nest exigible. Numros sans frais Au Canada: 800-263-3394 Sept jours par semaine De 9h00 21h00 heure de la cte est amricaine* * Les numros de tlphone et les horaires de service peuvent varier et sont sujets des modifications. Vous trouverez linformation la plus rcente sur nos reprsentants situs dans votre rgion ou dans le monde entier www.apple.com/contact/phone_contacts.html. Les numros sans frais ne sont pas disponibles dans tous les pays. APP iPhone Canada v1.4 76 Franais

www.apple.com 2010 Apple Inc. All rights reserved. Apple, the Apple logo, iPhone, iTunes, and Mac are trademarks of Apple Inc., registered in the U.S. and other countries. AppleCare is a service mark of Apple Inc., registered in the U.S. and other countries. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Apple is under license. Other product and company names mentioned herein may be trademarks of their respective companies. Z034-5548-A Printed in XXXX