2008-11-08 04:51 I am moving the domain off of Servage hosting as of today as it is still not

Customer working.

Any word on that SSL certificate refund?

2008-11-07 10:05 Hello Allison,
Servage - Julie
Sorry for the inconvenience. It will be very much appreciated if you can send
us a screenshot of your domain name secretwomensbusinessnetwork.com
from your end.

Thank you.

Kind Regards
Julie, Support
Servage Hosting
2008-11-06 18:57 Again an answer without reading what I have written
Customer
THE CERTIFICATE MAY BE FINE NOW, BUT AS THE DOMAIN IS VIRTUALLY
INACCESSIBLE I DON'T CARE. I COULD NOT USE IT FOR A MONTH AS IT DID
NOT WORK BEFORE NOW. AND NOW THE DOMAIN DOES NOT WORK
PROPERLY.

URL Removed

DO YOU REALLY THINK THIS TICKET WOULD BE THIS LONG IF EVERYTHING

WAS WORKING FINE?
2008-11-06 14:07 Hello Allison,
Helge
Thank you for your reply. Actually your SSl certificate works perfectly fine.
Please note that the certificate is only for the domain
"www.secretwomensbusinessnetwork.com", not for
http://secretwomensbusinessnetwork.com. Due to this the following notations
are valid:

https://www.secretwomensbusinessnetwork.com/
http://secretwomensbusinessnetwork.com/

Kind Regards
Helge, Support
Servage Hosting
2008-11-05 20:55 Servage I am afraid I am not going to overlook the issues. At the moment I
Customer have a domain that is useless (see other ticket).

Last night I was forced to purchase a new domain, get new hosting and move
what I could across to them. Extra expense because Servage is NOT reliable
at this moment.

I am still demanding a refund of the SSL, you can remove it or whatever , at

this stage I do not care. Refund my money immediately. I paid for something
I could not use for the entire time I had purchased it and ANY responsible
business would not argue the fact that they need to make good THEIR
mistakes.

Servage has been responsible for totally destroying the launch of my business
and I will not EVER recommend you to anyone after this incident. And if there
is not a quick resolution to my refund I will be publicly negative about your
service.

I have been a customer of yours for over 2 years, I carried your banner on
my website and recommended you to many, many people when they asked
who I hosted with. I am more than disappointed it has come to this, even
more so when i am pretty sure my complaints are not being escalated out of
the technical area at all.

I look forward to the speedy refund for the SSL.

2008-11-05 04:36 Hello Allison,
Servage - Julie
I have read the ticket history properly and found that SSL was not working for
your website http://www.secretwomensbusinessnetwork.com/ which had
been reported to our admin and it has been fixed.

The SSL is working now for your domain as

https://www.secretwomensbusinessnetwork.com and here is the screenshot

http://www.secretwomensbusinessnetwork.com/testing1.JPG

I can understand the trouble you faced for such a long time and I sincerely
apologize for the delayed resolution of your issue. I believe you will kindly
consider our situation and ignore our mistakes.

Thank you :)

Kind Regards
Julie, Support
Servage Hosting
2008-11-04 19:57 Servage you do not seem to be reading the history of this ticket.
Customer
The domain was not accessible for 48 hours!! with a 502 error again this time
from whatever change was tried to be made to the SSL.

Again you are telling me the SSL is still not working

In total I have had ZERO access to the SSL for over a month and I demand a
refund for that time.

I have had no reliable access to my site for 2 weeks and this is a business site
not just some blog.

What are you going to do to fix this? Why am I still talking to administration
staff and not a manager? What are you going to do to ensure my confidence
in you is renewed? Why shouldn't I be blackening the Servage name within
my social networks at this stage? I am EXTREMELY angry.
2008-11-04 11:05 Hello Allison,
Servage - Julie
The DNS error you get at

URL deleted

is natural as because your website secretwomensbusinessnetwork.com has

got its own SSL and when SSL is enabled for a website a SSL IP gets allocated
automatically to this domain which is 77.232.74.210 . The error you are
getting at DNS check its a default error message when the domain seems to
be configured to a different IP rather than the shared server IP.

So please do not worry about the control panel error however as I can see the
SSL for secretwomensbusinessnetwork.com is not working and I have
informed admin to fix this issue as soon as possible.

Thank you.

Kind Regards
Julie, Support
Servage Hosting
2008-11-04 02:45 24 hours and still
Customer
URL Deleted
PLEASE ASSIGN A TECHNICAL SPECIALIST AND HAVE IT RESOLVED
URGENTLY

I CANNOT TELL YOU HOW ANGRY AND FRUSTRATING THIS IS!

 PLEASE DO NOT TELL ME TO WAIT OR ANYTHING ELSE. FIX IT NOW

2008-11-03 20:53 Nick I know you guys are trying but I really am not confident things are
Customer working out

When I check the DNS settings in the manage my domain link here I see that
there is still an issue (which is matched by the domain still giving a 502 error)

URL Deleted

I have had the results checked in the UK and Canada and still a 502 error.

There is something seriously wrong here

2008-11-03 00:47 Hello Allison,

Servage - Nick
I am extremely sorry for the problem caused to you :(

Actually the DBS zone for SSL was incorrect which I have corrected for you
and now will ping the exact dedicated IP for the SSL. But you need to wait for
some more time, as A-records and CNAMEs are direct modifications of
theDNS, and can therefore take up to 24 hours before being updated over the
entire Internet.

Thanks for your understanding!

Kind Regards
Nick, Support
Servage Hosting
2008-10-31 20:15 I can see many names have worked on this issue but I am still not getting the
Customer support required

- I have not been able to use my SSL certificate now for many weeks. I have
paid for this certificate and I expect it to work immediately which it has not.

I need this fixed now OR an explanation as to what the issue is and how long
it will take to rectify.

I also expect that the month that I have not been able to use the certificate
be added onto the life of the paid license.

- Please assign a specialist (higher than level 1 support) to work on this issue
until it is corrected.

Please escalate this within Servage to ensure it is corrected. Until I get a

guarantee of stability I am going to put on hold the launch of my business,
and it it continues i will be forced to move my business elsewhere (and you
can see I have been a long term customer who does refer to Servage).

I look forward to a speedy resolution to this issue

2008-10-31 08:22 Hello Allison,
Servage - Julie
I hope it wont back as until propagation it appears intermittently DNS not
working but after 24 hours it gets stabilized.

I believe you wont face any further problem. Kindly feel free to contact us for
further assistance you need.

Thank you :)

Kind Regards
Julie, Support
Servage Hosting
2008-10-31 06:05 These are the intermittent issues I have been having for a while. Can you
Customer explain to me why they are happening and guarantee me they won't
continue? I am about to go into the final phase of launching a business site
and I can't keep having these outages.
2008-10-31 05:53 Hello Allison,
Servage - Victor
I have just checked the DNS for the domain
secretwomensbusinessnetwork.com and is configured correctly. Please check
the following link for more details:

URL Deleted

Kindly check and update us.

Kind Regards
Victor, Support
Servage Hosting
2008-10-31 02:36 Domain A-records (IPs):
Customer
IPS deleted

Correct Settings:

IPs Deleted

Result: Failed!

Name servers are not correctly configured - please see test results above.

Hello? Can I get some service here please

2008-10-31 00:28 Now the domain has gone back to

Customer
502 Proxy Error

The proxy server received an invalid response from an upstream server.

The proxy server could not handle the request GET /blog/wp-login.php.

Reason: DNS lookup failure for: www.secretwomensbusinessnetwork.com

2008-10-30 20:45 Any word on the SSL certificate? I am waiting to launch a business and will
Customer not be able to if I cannot guarantee secure payment login information.
2008-10-25 00:24 Hello Allison,
Servage - Julie
We are aware of the fact the SSL stopped working and we have already
informed our admin about that.

They will fix it as soon as possible.

Thank you.

Kind Regards
Julie, Support
Servage Hosting
2008-10-24 20:20 OK ... the site is all up but it appears that the SSL certificate is gone
Customer
https://www.secretwomensbusinessnetwork.com/ just times out
 I am getting pretty annoyed about this. Please do some testing after making
any changes. These sites are people's livelihoods.
2008-10-24 14:17 Hello Allison,
Helge
Thank you for your reply. We have just mended the dns settings for the
domain secretwomensbusinessnetwork.com. Please note that it takes up to 24
hours til the new setting will be active.

Thank you for your patience :)

Kind Regards
Helge, Support
Servage Hosting
2008-10-24 12:07 Looks still to be an error with this coming up now
Customer
Secure Connection Failed

www.secretwomensbusinessnetwork.com uses an invalid security certificate.

The certificate is only valid for the following names:

www.dilemma-boutique.co.uk , dilemma-boutique.co.uk

(Error code: ssl_error_bad_cert_domain)

* This could be a problem with the server's configuration, or it could be

someone trying to impersonate the server.

* If you have connected to this server successfully in the past, the error may
be temporary, and you can try again later.

Or you can add an exception…

2008-10-24 09:27 Hello Allison,
Servage - Victor
There was a configuration error. Our admin has fixed it. Please check after 24
hours for the DNS to get updated.

Thank you.

Kind Regards
Victor, Support
Servage Hosting
2008-10-24 06:42 Hmm... I know it's not 24 hours yet but there does not seem to be any
Customer propagation globally. Can you check again please.
2008-10-23 12:35 Hello Allison,
Servage - Nick
There was some DNS error for the SSL link, which I have corrected for you.
but you need to check after 24 hours, as A-records and CNAMEs are direct
modifications of the DNS, and can therefore take up to 24 hours before being
updated over the entire Internet.

Thanks!
 Kind Regards
Nick, Support
Servage Hosting
2008-10-23 08:58 Had people from England, Canada and Australia check...all reporting same
Customer error
2008-10-23 08:52 The error is a 502 Proxy Error
Customer
2008-10-23 08:48 I am afraid it is still not up.
Customer

The www.secretwomensbusinessnetwork.com domain is not working....

http://secretwomensbusinessnetwork.com is OK

I have cleared my cache and still getting the same result

2008-10-23 08:21 Hello Allison,
Servage - Victor
Thank you for submitting a ticket.

I have just checked your site secretwomensbusinessnetwork.com and is

working fine without any problems. Kindly check and update us.

Kind Regards
Victor, Support
Servage Hosting
2008-10-23 05:27 Domain is still down
Customer
2008-10-23 01:02 Proxy Error
Customer
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /.

Reason: DNS lookup failure for: www.secretwomensbusinessnetwork.com

_____________________________________

This has popped up over the last week or so. Can you please advise why this
might be happening as we are not moving servers etc from our side.