BRIAN MACHACEK Waukesha, Wisconsin Cell: 262-271-8508 Machacekdbrian@yahoo.

com PROFILE SUMMARY Over fifteen years of customer service account management experience within the information technology field. Consistently exceed in obtaining both order and re venue growth, improving operating efficiencies, driving customer profitability, and building client service relationships. Outstanding performance in developing and managing relationships with current and potential client base, internal acc ount teams and operational units within company. Proven success in: Strategic Sales/Account Planning Customer Relationship Management Account Management Sales/Service Contract Fulfillment & Bids Program/Project Management Business Planning/Forecasting Account Service Delivery Documentation ITIL Service Process Methodologies CAREER HIGHLIGHTS Top performer and multiple service award winner, formally recognized by Fortune 500 employer more than a dozen times for outstanding service achievement by cons istently exceeding performance objectives. Implemented service process improvements that resulted in turning a major servic e client into a profitable return on investment for service organization over a one-year time period. Honored with 13 annual sales/account management achievement awards for continuou sly exceeding annual quote objectives. Consistently attained a 100% customer satisfaction rating on all service metrics objectives by redesigning processes; establishing service metrics and monitorin g and analyzing results. Core contributor to the new business sales process; worked closely with sales te ams in identifying and developing an opportunity resulting in winning a net new $850K multi-year contract. PROFESSIONAL EXPERIENCE MARSHALL SWIFT/BOECKH: Milwaukee, Wisconsin 2009 to Present Provider of building cost data necessary for real estate cost valuations Account Delivery Manager Maintain and develop client service relationships with assigned strategic accoun ts. Responsible for presenting MSBs Book-of-Business Management best practices thro ugh analytic engagements to identify ways carriers can reduce expenses and drive higher profitability. Owned and managed client service relationships with senior level management on a ll operational and support related issues on delivery of services and provided d ocumented account support delivery plans. Maintained a 100% customer satisfaction rating for all supported clients and neg otiated multi-year contract extensions on product and service Worked closely with internal account teams on sales opportunities that led to a new multi-year service contract valued at $850,000 annually. Managed and coordinated all application software deployments for two top 10 key accounts. Analyzed clients underwriting process workflows for new business and renewal to optimize client replacement cost value and lost premium revenues. COMSYS: Chicago, Illinois (Contract Position) 2008 Professional services firm Service Executive Manager, AT&T for Worldwide Customer Service Accounts

Developed customer relationships with high-profile customers and served as their advocate. Provided pro-active scheduled stewardship; set clear customer expectations; posi tioned with key customer data and voice IT managers to provide clarity on intern al process expectations. Coordinated all implementations, escalation issues, and involved appropriate sup port resources as needed. Developed, documented and managed new account service plans for key accounts out lining communication channels, performance metrics and service reporting, escala tion management, and change control processes. BRIAN MACHACEK Cell: 262-271-8508 Page Two Machacekdbrian@yahoo.com

EMC CORPORATION: Boston Massachusetts 2005 to 2007 $11B manufacture of products and service of disk storage solutions Service Account Manager, Minneapolis Midwest District Service ambassador for key national accounts responsible for fulfilling obligati ons associated with service level agreements sold. Single point of escalation fo r front line maintenance on all service issues relating to assigned accounts and followed up on all fault resolutions. Acted as project manager for all customer service site planning; scheduled site deployment resources, hardware upgrades activities, metrics and reporting, and c hange and release management activities within accounts; followed service method ology utilizing best practices outlined by the Information Technology Infrastruc ture Library (ITIL). Attained a 100% customer satisfaction survey rating on all service metrics objec tives by redesigning processes, establishing service metrics and monitoring and analyzing results. Brought in new revenue opportunities such as Disk Retention programs in 2007 and was awarded a $250K annual contract. Worked closely with account team and customers to develop strategies and process es that helped leverage new business opportunities that generated over $16M in a nnual sales. NCR CORPORATION: Milwaukee, Wisconsin 1984 to 2004 $6.5B manufacture of products and services of retail-financial solutions Service Account Manager, Chicago Midwest District (2002 to 2004) Managed and delivered all aspects of customer service level contract agreements. Identified clients service trends, determined service level improvements; imple mented changes. Oversaw account receivable management, assisted in developing cu stomer part plans, prepared customized metrics reports, and updated service acco unt mini-manuals for field technicians. Received service performance achievement award in July of 2004 by exceeding all service metrics objectives within assigned national accounts. Improved customer service quality and turned one major account to profitability status in one year by redesigning processes, establishing service metrics and mo nitoring and analyzing results. Technology Sales Consultant NCR Retail Deployment Services, Chicago District 1999 to 2002 Provided solutions for implementation of new product platforms sold within the r etail environment; Proposed deployment project management, process improvement s ervices, technical leads, implementation services, and education and training. P repared and presented retail implementation services to major clients. Received peer-recognition achievement award from both the internal retail sales team and service organizations in 2000 for exceeding revenue, sales and margin o bjectives. Met and exceeded all sales and service goals and objectives with average account order in the $500K - $1M range.

 Closed first major installation and services deal with national retailer, result ing in $1.5M of increased revenue. Executive Account Manager 1984 to 1999 Honored with 13 sales/account management achievement awards for exceeding 130% o f annual quote objectives. Captured new accounts annually with sales ranging between $1- $4M. EDUCATION UNIVERSITY OF MINNESOTA, CARLSON SCHOOL OF BUSINESS Bachelors Degree, Business Administration ESI INTERNATIONAL/GEORGE WASHINGTON UNIVERSITY Project Management, Managing Projects in Organization Green Belt Six Sigma Certification