Pamela M. Turner, PMP 26 Alexander Loop Cell 706-573-3669 Phenix City, Alabama 36869 pt116e3c0@westpost.

net PROFESSIONAL Versatile, resourceful Project Manager with 13+ years experience le ading high-profile SUMMARY initiatives through the life cycle for Total System Services, Synovus Fi nancial, Wellpoint (Blue Cross Blue Shield of Georgia) and Blue Cross Blue Shiel d of South Carolina. Track record of bringing troubled or stalled projects back to life, gaining support for much needed resources and staying closely engaged w ith sponsors and business partners. Uncommon knowledge of healthcare,project man agement tools and methodologies. * Innovative contributor, persuasive communicator and skillful negotiator, with a tenacious focus on objectives, an unwavering commitment to customer satisfacti on and the ability to execute on multiple priorities within fast-paced environme nts. * Strong leader and mentor, managing organizational change, mitigating risk, inf using new ideas and delivering outstanding results in cross-functional team envi ronments. Promote consensus building & team cohesiveness. KEY Project Management SDLC Implementation COMPETENCIES Strategic Planning Team-Building/Leadership Fiscal Accountability Human Resources Risk Management Vendor Management Waterfall Methodologies Conflict Resolution HIPAA Compliance Software Application Training Quality Assurance Customer Relationship Management PROFESSIONAL PMP - Project Management Professional CERTIFICATIONS Certified Business Analyst, University of Colorado PROFESSIONAL Blue Cross Blue Shield of South Carolina, Columbia, SC 2010 - 2011 EXPERIENCE Project Lead/Manager II (Consultant via Systemtec) Engaged by PMO department to drive major applications/software implementation pr ojects that enable the company to secure and fulfillgovernment/military contract s. Oversee entire SDLC process, including developing project plans, building/man aging project scope, facilitating meetings/communication, limiting risk and reso lving/escalating project issues. Key Accomplishments: * Assumed control of strategic HP Quality Center project to implement a defect m anagement tracking/testing application within the organization. Application pro vides improved risk management, increased quality measurement, standardization a nd centralization of testing, greater productivity and lower costs. Exceeded exp ectations in putting project back on track, updating all missing project documen ts and ensuring project will meet an on-time close. Due to critical nature of pr oject, providebi-weekly updates to CIO on progress. * Entrusted with Dental Claim project to install new procedures for processing d ental claims for a certain state.Successful in effectively guiding this project to ensure delivery on target, under budget and on time. Met demanding project re quirements of a new project methodology, increased project documentation, rigid audit parameters and an aggressive timeline. Total System Services, Inc., Columbus, GA 2009 - 2010 Implementation Project Manager Progressed to new role directing cross-functional teams of 15-20 members in a ma trixed environment on projects ranging from strategic implementations to client conversions to company platform. Ensured on-time/budget delivery of financial bu siness conversions to company platform for credit card processing, utilizing pro ject management methodology based on PMBOK guidelines. Key Accomplishments: * Presided over the conversion of 1.2 million accounts. Conversions take from 10 months to 2 years; ensured smooth process by maintaining risks and issues list, raising issues and managing full testing program. * Facilitated deployment by forging and cultivating productive working relations hips with internal/external clients.

* Effectively coordinated multiple workstreams for different clients with the co mpany. Managed each project like a program, guiding different workstreams relate d to the products each client requests to manage their card processing portfolio . * Acted as a catalyst for problem resolution; persistent in exploring multiple o ptions until a successful resolution was achieved. * Devised and maintained detailed project plans that included all the different areas within the program. Guaranteed that different products were provided to th e clients and were completely supported until a conversion took place. Once clie nts had converted to company products, facilitated full turnover to production s upport. * Applied qualitative and quantitative analysis to create sound mitigation plans for outstanding issues and risks. * Undertook leadership role in challenging management of on/offshore teams in di fferent time zones with different languages. Successful in overcoming language b arriers and holding meetings that accommodated 3 time zones (with meetings somet imes at 4AM). * As Accounting Project Manager, originally assisted overall Implementation Proj ect Manager with understanding the financial aspects of integrated new clients o n company's Financial Platform System at TSYS. SME for the Accounting portion of projects, maintaining issues and risks, escalating any financial issues that ar ose and lending expertise on project plans. Synovus Financial, Columbus, GA 2007 - 2009 Project Manager 2 years Met with clients to determine business goals, developed strategy, estimated reso urces and executed multiple concurrent projects of a highly complex nature. Iden tified and communicated project risks, delays, budgets and constraints. Presente d status to upper management and project stakeholders. Key Accomplishments: * Introduced team to HP Quality Center for effective quality management. * Raised morale by establishing individualized staff training and development pl ans. * Electronic Retail Statements: Assumed control of project without a manager, es timated to save $4.5MM over 4 years through e-statements vs. hard copies. * Coordinated 30+ resources and Checkfree/Fiserv and Metavante vendors. * Created documentation for moving project through all phases, including WBS. * Established communication plans for both business and technical teams. * Overcame roadblocks with new software/hardware being integrated into the SOA a nd SOBA environment (Forum & PHP Servers). * Enforced high security measures for customer data per GLBA Act. * Marketing Customer Information File: Jumpstarted project 2 years behind schedu le and devised strategies to close it within one year. * Created project plan and obtained technical resources, including vendor. * Performed data integration, consolidation, cleansing and house holding. * Integrated MCIF into SOA environment utilizing SQL databases. * Successfully delivered a widespread automation offering that improved producti vity of marketing initiatives in financial institutions. * Business Objects XIr2: Took over stalled project with limited documentation a nd no project plan. Stepped in to test and monitor components due to lack of res ources, keeping it on track for implementation. * Audit Process Automation Project: Met challenge of leading audit/compliance pr oject to automate the internal audit process and avoid financial fees, already a year and a half behind schedule and with a required complete date within 3 mont hs. Worked closely with 3rd party vendor Paisley to automate the process, elimin ating the errors and related fees resulting from a manual system. * Led internal technical team to implement software, coordinating with Paisley P roject Manager and technical team, utilized SQL Databases, BEA WebLogic and Pais ley Software. * Instrumental in bringing in project within 3-month timeline, with automated sy stem ready for the audit team and with no fees charged.

Wellpoint, Inc./Blue Cross Blue Shield of GA, Columbus, GA 1998 - 2007 9 years IT Business Systems Analyst (2004 - 2007) Vital technical and leadership resource, working closely with business units to translate complex requirements into IT solutions. Contributed to projects throug h all life cycle phases, including testing, integration and training. Often func tioned as Project Manager. Key Accomplishments: * Trained and coached team on project management tools such as Planview. * Appointed team lead and project manager of Diversity Workforce Culture Program . * Led Department Website development project and designed content management. * Seamlessly integrated clients on an electronic platform for healthcare coverag e. Senior Member Specialist (2002 - 2004) Subject Matter Expert on membership and health enrollment with HIPAA guidelines. Conducted research and resolved customer issues. Gathered and organized recordi ng, manipulated statistical data and created charts, correspondence and reports. Processed member health insurance applications and pre-screened applications fo r errors. Key Accomplishments: * Established and maintained database records of forecasted project milestones. * Trained and mentored new associates to optimize production; assisted with deve lopment of comprehensive training manuals. * Acquired strong working knowledge of PPO, HMO, POS and other healthcare indust ry products. Membership Specialist (2000 - 2002) Customer Service Representative (1998 - 2000) TECHNICAL Platforms: Windows XP/2000/98/95, Macintosh SUMMARY Software: MS Office Suite, Project, Visio, PowerPoint, Planview Enterpri se, SharePoint/Vignette, Stellent, HP Quality Center, IBM Rational Tools (Clearq uest, Test Manager, Test Robot), Adobe Professional/Captivate/ Dreamweaver, Lotu s Notes, Outlook and Novell (Email) PROFESSIONAL Associate Certificate in Project Management, George Washington Univ ersity TRAINING Business Management and Supervisory Certificate, Columbus Technical Col lege Customer Service Certificate, Columbus Technical College EDUCATION Troy State University, Fort Benning, GA B.S., Human Resource Management, expected 06/2011 A.S., Business Management

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