You are on page 1of 2

SUMMARY OF EXPERIENCE Extensive Telephone Network, Central Office, and Control Center experience.

Han d on trouble shooting experience on telephone transport systems, telephone legac y and soft switches, Cisco and Juniper Routers and Switches. EMPLOYMENT HISTORY 10/2009 to 8/2010, NMC Technician 2, Broadview Network, King of Prussia, PA Test and repair Ethernet over Copper (EFM) circuits, T1 circuits, Pots, Pri's, V OIP Lines, and customer DS3 circuits. Use MetaAssist & Harris test set to test a nd repair Actelis EFM circuits (Actelis 2300 & 1300, ML48, 624's and 628's). Rep air T1 circuits by correcting miss-optioned equipment, isolating wiring problem and defective equipment Use Net Analyst/Centest to access various Digital Cross Connect Systems (Tellabs 5500 & 5320M/L, Turin, and Alcatel 1631). Access variou s types of Muxes and channel banks, such as the Turin TA200, Telco Edgelink 100, Cac Wide Bank, Adtran 4303, and Audit 600). Access Broadview switches remotely (DMS500, Lucent 5ESS, META, LCS, and DEX600E) and correcting POTS, Pri's, VOIP problem such as Dial Tone, Account Codes, Hunt Group, Caller ID, Long Distance c alling, Call Forwarding. Open trouble tickets using Remedy, Verizon VTAG, LSI, G lobal Crossing Ucommand and Fairpoint Wisor ticket systems. Use Granite database to access circuit layouts, Illuminet/Verisign database for CLID, and Neustar da tabase for NPAC information 02/2007 to 06/2009, NOC Technician, Cavalier Telephone Company, Newark Delaware Use Netcool, CiNAS, and Cacti network surveillance systems. Isolate and repair troubles on the following types of equipment. Lucent 5ESS/Nortel DMS 500/MetaSwi tch/Lucent iMerge Voice Gateway/Genband G6 Voice Gateway/Nuera Voice Gateway/Jet stream Voice Gateway/Tellabs 5500/532 DACS/M13 Multiplexers (Various vendors)/Lu cent DMX Optical Nodes/Cisco Cerent Optical Nodes/Fujitsu FLM Optical Nodes/Cisc o Routers/Switches, Juniper Routers/Switches, Zhone and Paradyne DSLAM. Demonstr ate an understanding of the OSI and TCP/IP architect. Troubleshot routing proble ms caused by BGP, OSPF, Is-Is, IGRP, EIGRP and other routing protocols alarms. U se CLI and TL1 commands. Open trouble tickets, provide root cause analysis, and provide various reports to management in a timely manner. 5/2005 to 12/2006, Cavalier Telephone Company, Newark Delaware Switch Traffic and Capacity Planning Engineer Responsible for base lining the telephone traffic and trunking network, developi ng capacity forecasts, designing growth plans to support forecasted and planned requirements, managing the implementation of growth projects, and improving curr ent and future network technologies and solutions to realize the strategies and plans for the growth and development of Cavalier's network. Incorporate Time-Co nsistent Busy-Hour (TCBH) methodology, on network elements such as Network Trunk s Groups, Voice Mail Systems, Remote Terminals, and Voice Recognition Systems. U se Erlang B, Neil Wilkinson, and Poisson tables to calculate, busy day, busy hou r, busy season, 10 high day period, call rate, holding time variations and other traffic engineering parameters. 3/1999 to 04/2005 AT&T, Dayton, NJ Network Operation Center Manager Implemented best practices, set goals, objective, manage projects and develop pr ocedures, and schedules. Manage personnel development by training and coaching. Instruct, administer, and develop projects, programs and policy such as 911 Re storations, Trunk/Line Circuit Testing, Facilities Testing, Affirmative Action, and EEO. Ensure performance metrics are achieved. Communicates and interacts wit h clients on provisioning, operational, and maintenance issues. Manage escalatio ns for high severity and chronic network issues. Resolve complex problems during critical outages. 3/1997 to 3/1999 TELEPORT, Staten Island, NY

Supervisor Trunk Operation Center Manages, trained, establish priorities, and wrote performance development review s, assign work, perform all administration duties for Networks Trunk Operation C enter. Establish test schedules that performed transmission loss, noise, and bit s error test on trunks and digital facilities .Corrected machine detected irregu larities, facilities troubles, and translation problems. 12/1996 to 3/1997 BELL ATLANTIC NYNEX MOBILE, New York, NY Switching Field Engineer: Perform preventive maintenance and maintenance routines, system upgrades and dat a base backups on all equipment in a Mobile Telephone Switching Office Including such equipment as the Lucent 5 ESS Switch, Tellabs and AT&T Dacs, Octel Sierra Voice Mail Systems, and AT&T CDPD Mobile Intermediate System. 6/1995 to 12/1996 NOC Surveillance Technician Remotely monitor and perform surveillance of the entire Bell Atlantic Mobile Net work, correcting network problems on digital facilities and switches. 9/1994 to 4/1995 TAD TELECOMMUNICATIONS SERVICE, Brewster, NY Installation Supervisor: I supervised a team, which installed the Litespan 2000 Optical Loop Carrier Sys tem, in New York Telephone Central Offices. I made sure that various vendors ins talling the Litespan 2000 follow DSC installation workmanship requirements. I pr epare methods of procedures, site surveys, and ordered material for the installa tion of the Litespan 2000 system. 9/1993 to 8/1994 ADVANTIS, New York, NY Communication Specialist Install, test and repair customers' foreign exchange, ring down, feature groups A, B, C, and D type DS0 circuits. Install, test, and repair customer analog and digital circuits. Test, and repair customer Digital Transmission facilities. Ins tall, test, configure, routers, and Servers NEW YORK TELEPHONE, Brooklyn, NY Central Office Supervisor: Prepare work assignments, and schedules. Corrected pay role problems. Trained t echnicians to install and maintain switching and transmission equipment Switch Cutover Supervisor Managed twenty Central office technician that were responsible for the installin g, and testing of T1 facilities and trunk circuits in the installation of new AT &T #5ESS and Nortel DMS 100 switches Control Center Operation, Administration Supervisor Establish priorities and assign maintenance and provision work to subordinates. Prepare job schedules, assignments, and reports. Processed bills and vouchers EDUCATION/CERTIFICATION 08/2010 - Delaware State University - Cisco CCNA - In progress 04/2003 - AT&T Six Sigma: Greenbelt Certification. 08/2001 - Stevens Institute of Technology, AT&T School of Business & Technology -- Master's Certificate in Project Management COMPUTER SKILLS UNIX (Korn Shell), Microsoft Project, Microsoft Power Point, Microsoft Access, M icrosoft Word, and Microsoft Excel

You might also like