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Brian Nelson Proven Experience>>>>>Leadership>>>>>Excellence Goal-focused individual with strong sales, planning and organizational strategie s and a proven

record of creating enhanced operational standards for small and m id-sized companies. Has successfully coached sales and marketing teams and empow ered them to attain their highest levels of achievement. His relationship sellin g-style results in loyal, long-term client and customer retention with improved company growth and profits. Lives by the motto: "Our standards are not what we desire. Our standards are what we accept." Product & Service Development Creative Design Sales & Sales Management Corporate planning Production & Operations Efficiency Analysis Forecasting & Budget Planning Problem Solving Project Management Market Analysis Advertising & Graphic Design Sales Training Quality Control Public Relations Customer Service Programs Goal Achievement Achievements * Coached sales teams and associates on "Our standards are not what we desire. O ur standards are what we accept." This premise was the basis for achieving an in crease in sales production by 50% year after year. * Conceived and applied creative sales and customer service processes which resu lted in achieving the "Circle of Excellence Award" and provided an increase in p roduct sales by 25% in first year. * Represented top builders in WA and AZ. Led sales efforts and customer satisfac tion scores resulting in consistent performance and leadership. * Turned customer conflicts and dissatisfaction into "Raving Fans" at a local ho me builder by installing proactive customer focused selling and servicing progra ms. Customer satisfaction increased and the company's referral rate rose by 50% overall. * Directed launch of new company division from CA to AZ. Hired, recruited and tr ained a specialized group of sales associates for the new home industry. The qua lity of training and coaching resulted in a 100% placement rate for the company and made it a leader in the marketplace. * Developed and implemented sales training program based upon one on one coachin g and empowerment techniques creating goal surpassing sales teams year after yea r. * Received Top Customer Service Award in first year and earned the "Rookie of th e Year" for overall performance. * Coached sales associates to take their business to the next level by empowerin g them to "Take Ownership". The associates delivered the product directly to the customer rather than the traditional delivery service method. The customer opti mized their operating efficiencies to new levels as a result. Sales increased 50 % with the improved customer loyalty after the first year launched. * Gathered and analyzed customer responses to create marketing and sales campaig ns designed to focus on the customer "needs", increasing market share from 3% to 11% in one year. * Developed and spearheaded community outreach program which enabled company to sell homes without additional outside advertising. High customer satisfaction se lling and after-sale initiatives were put into place and increased company profi ts & growth resulted. Employment Background Grocery QFC/Kroger Co. Kirkland, WA

Owner

The UPS Store

Scottsdale, AZ

Sales Manager Ultimate Information Systems Peoria, AZ P.B. Bell Companies Scottsdale, AZ J Williams New Home Staffing Scottsdale, AZ Polygon Northwest Company Bellevue, WA Lawyers Title Company Bellevue, WA General Manager/ Windermere Real Estate Real Estate Broker Fountain Hills, AZ

Sales Associate Polygon Northwest Company Bellevue, WA Engle Homes Phoenix, AZ Richmond American Phoenix, AZ Education Bachelor of Science Western Washington University Bellingham, WA Visual CommunicationsGraphic Design, Business Management 4 year degree Licenses & Designations Washington Real Estate Managing Broker License Arizona Real Estate Managing Broker License Arizona Notary Public CSP Certified Sales Professional WA & AZ

Brian Nelson * 425.454.5649 * bn123eaac@westpost.net * 3811 95th NE, Bellevue, W A 98004

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