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JODY GRAHAM 1226 Kensington Drive Charleston, SC 29407 Home: 843.530.5757 http://www.linkedin.com/in/jodydgraham jg1390eaa@westpost.

net SUMMARY Passionate District Manager with proven success leading teams to consistently ac hieve sales and performance objectives above company and region results. Skille d in managing resources, deadlines, and multiple priorities in a fast-paced envi ronment. Trusted facilitator of high risk investigations in partnership with Emp loyee Relations. Highly effective in partnering with managers to influence empl oyees towards achievement of organizational goals. Recognized for culture devel opment and interpersonal relations resulting in high morale and low turnover. PROFESSIONAL EXPERIENCE HOT TOPIC, Charleston, SC and Jacksonville, FL 2002 - 2010 District Manager Managed 8 stores located across SC and GA totaling $7M in sales, 2004 - 2010. M anaged 7 stores from Jacksonville, FL to Biloxi, MS in newly created district du ring period of company expansion, 2002 - 2004. * Annually achieved sales above company and region results by maintaining focus on customer store experience, refining store merchandise assortments, and growin g team skills to build bench strength in each store. Achieved #5 comp increase in 2007 and #3 in 2003 out of 90 districts. * Embodied open door policy and demonstrated accessibility to all team members r esulting in consistent rankings by district employees/ Regional Director as "Set s an Example" in company culture surveys. * Consistently achieved #1 Contribution percent in Region by controlling payroll , supply expenses, and focusing on Merchandise Margin. * Facilitated training classes for DMs and Store Managers during 7 of 9 annual c ompany meetings. * Coached, counseled, and developed 9 Assistant Managers for promotion to Store Manager. * Demonstrated strong communication and follow up skills through rollout of loya lty and online referral sales programs, exceeding company and region averages. * Counseled Store Managers on employee development plans and provided guidance a nd support in addressing performance issues. * Impacted merchandise mix across broad range of store types by working with HQ partners in planning and allocation to affect quantity, types, and timing of pro duct receipts. * Pioneered Employee Awareness focus which led to increased store sales to suppo rt grant funding while serving on Hot Topic Foundation Board of Directors, 20062009. Over $3M awarded to organizations nationwide. * Coordinated with store teams to source local bands for 125+ in-store events in 2009. Partnered with mall management and security to successfully host major e vents including all-store Twilight DVD midnight release parties. * Awarded Top Hot Topic Experience among District Managers in 2007. * Selected by peers for Region 7 Internal Customer Service Award in 2006. GAP 1994 - 2002 General Manager, Jacksonville, FL 1999 - 2002 Supervised 13 Managers and 200+ Associates in high profile mall location consist ing of Gap Men's, Women's, Kids, Baby and Body stores which generated $8M in annual sales. * Integrated store teams across previously separate brands to streamline operati ons and improve customer service. * Trained and developed associates, resulting in 13 promotions to supervisory an d/ or management positions. * Improved profitability by increasing Gross Margin to 58% while reducing contro

llable expenses by 13%. * Community Corps Habitat House Build, 2000- 1 of 20 selected from entire Gap, I nc. Brand. Store Manager, Charleston, SC and Spartanburg, SC 1996 - 1999 Supervised Managers and Associates in all aspects of store operations. * Established Focal Review writing process that was implemented into Corporate F ield Training and Development. * Selected as Management Excellence attendee for April 1999. * Received the Southeast District Brand Recognition Award in 1997. Associate/ Assistant Manager, Greenville SC 1994 - 1996 EDUCATION BA, English Furman University, Greenville SC COMMUNITY SERVICE Board of Directors - Carolina Studios; Volunteer- Susan G. Komen Race for a Cure , Habitat for Humanity, Crisis Ministries, Women Making a Difference, Operation Home, Dress for Success

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