Edgar Monroy @ ems Managing Director M (518) 596-3695 E em13979b2@westpost.

net PROFILE Executive Business Director, Account Manager, Vendor Manager Relationship Manage r and Quality Leader. I have eighteen years of experience in many phases of Information Systems, Busin ess Development, Outsourcing, Account Management and Vendor Management. Offers y ou a well-rounded Leader and Manager who will focus on teamwork success, cost re duction, business growth, increase voice of the customer using vast knowledge on Global Outsourcing strategies and Best practices generated and acquired during the course of my career. Always responsive to the customers' needs exceeding the ir expectations. Break down of my experience in USA and a summary of my experie nce in Mexico can be found below. PROFESSIONAL EXPERIENCE Company Enterprise Management Services (EMS) Location Albany, NY Position Managing Director Dates From 3/2011 Client Logistic Company in Houston TX Doing Business Development and Promote with role as Vendor Manager, Quality Lead er, Program Manager, providing the following Services: * Applying Connecting-Dots Vision (services -> Providers) from US to Global Prov iders. * IT Cost Reduction Analyst and Assessment. * Vendor Management Assessment and Improvements Suggestions. * Program Management. Following client's methodology. * Manage of complex negotiations and projects * Analysis of process improvements * Outsourcing/ In-Sourcing guidance * VMO (Vendor Management guidance) * Quality Process definition.

Company Independent Consultant Location Houston Texas Position PM/VMO and Quality Leader Dates From 10/2010 to 2/2011 Client Logistic Company Independent Consultant working as contractor for Logistics Company. Main Accomplishments: * Created roadmap to save up to 30% gross cost savings on the current Team Compo sition, relocating people to India and Mexico. * Defined the Big Y's (Main CTQs) for one part of the organization. * Created a metrics model to generate the metrics needed by the area and upper m anagement. * Presented a different way to measure Voice of the Customer (VOC) for the Vendo r and the internal Customers using NPS * Defined Metrics around Vendor-Customer Relationship.

* Started promoting Quality Framework * Started aligning CTQs in the Organization. * Redefined the Steering Committee Meetings to focus on the Big Y's and Process Improvements * Analyze the contracts and make sure the contract were understood correctly by the Client's Manager * Started Analysis around Attrition and provide some insights on how to mitigate it. * Proposed model to measure the level of detail in the documentation for the app lications and interfaces. * Started a better relationship to business level with the Vendor in place. Bala nce both sides' expectations. * Start designing of a system to cross information from the ticket, resources an d cost to have better control. * Start promoting capacity planning to make sure the vendor has more time to sta ff the requirements and client has the opportunity to get better prices. * Baseline the service to start with process improvements oriented to improve th e Big Y's.

Company Softtek Integration Systems (USA) Location Bentonville, AK Position Executive Project Manager Dates From 8/2010 to 9/2010 Client Top 5 Fortune Retail Company Due to the experience I have on Project Management and Business Development I to ok the opportunity to assist on controlling some projects and provide feedback o n some internal process to help a controlled growth on the account. Main activit ies outlined: * * * * * * Program Management. Following client's pmm methodology. New Project leaders Coaching Manage complex negotiations and projects Propose process improvements Assist on designing the strategy to get more projects from India Define the best roles and responsibilities (RACI) to accommodate a more robust team organization to support the nextGen of Softtek Leadership Team for this cl ient. * Customer Relationship * Issue and conflict resolution. * Crisis Management * Senior Project Management Advisor. * Root Cause Analysis Advisor. * Share Best business practices acquired. Company Softtek Integration Systems (USA) Location Schenectady, NY Position Account Manager/ Business Relationship Manager/ Business Development Dates From 3/2005 to 7/2010 Accounts Managed * Top 5 Fortune Company Energy Business * Top 5 Fortune Company Plastics Business * Top 5 Fortune Company HealthCare Business Responsible of the P&L and Business Development of ~$5MM and ~150 consultants i n different regions offering Maintenance & Support, Development, Staffing, Busin ess Analysts/Project Managers services. Accomplishments, * Able to have 3 years in row 20% or more growth year over year.

* Able to sustain current project competitive in cost and service. * Leverage Best Practices across new accounts from mature practices implemented. * Able to consolidate back Center of Excellences in Development bringing and mar keting Agile development on top of the mature pmm methodology from our clients. Responsibilities: * Sales : Analyze RFP and architect business solutions to business needs managin g and leading technical experts to come up with the most cost effective solution for our clients. Some of the technologies involved: Oracle, Oracle Applications , SAP, J2EE, C/S, Cognos, * P&L management * Business Growth * Voice of the Customer Analysis * Oversees Full deliverables. * Customer Relationship * Invoicing * Project Reviews with Softtek Project Management. * Issue and conflict resolution. * Crisis Management * Senior Project Management Advisor. * Root Cause Analysis Advisor. Company Softtek Integration Systems (USA) Location Schenectady, NY Position Senior Program Manager/Operational Leader/Service Manager Dates From 2/2002 to 3/2005 Client Top 5 Fortune Company Energy Business Responsible for the overall management of the Maintenance & Support and Oracle D evelopment teams. Growing the service from $1MM Revenue in 2002 to ~8MM yearly r evenue in 2005. Accomplishments: * Grew a Team from 10 team members to ~200 team members generating yearly up to $8MM. Progressive Timeline o 2002 $1MM Revenue and 20 Team Members o 2003 $1.3 MM Revenue and 35 Team Members o 2004 $2MM Revenue and ~100 Team Members. o 2005 ~$8MM Revenue and 200 Team Members. Global RTS (Ready to Serve) * In 2002. Developed the first On-boarding Application process and Knowledge Tra nsfers plans to move new/legacy applications to be supported by a Support Team. Main goal obtained: reduce the risk of failure controlling the documentation, Co de and knowledge and at the same time maximizing the investment of our clients o n the support contracts. * In 2004 helped on with the analysis of data, on-boarding strategy, cost and cl ient presentation for the major Maintenance & Support Project in Softtek. Based on the current state of the current team and the service provided, Softtek was a warded the project * In 2005 after Big Project was awarded, I was responsible for 50% of the overal l Global RTS Service. Project delivered from two main Nearshore centers in Mex ico with around 100 team members. * In 2005, Promotion to Account Manager. * Also, Project Manager in 2002 and Part of 2003 of Oracle Development Projects. Oracle Applications 11.03 PA and Oracle developers 6i. Projects around $250 tho usand dollars each one following our clients mature dpmm methodologies. Responsibilities * Team Ramp-up and close Knowledge Transfers in place. * Do full team Management complying with Service Level Agreements (SLAs) * Create and deploy Dashboards to review Quality Points or CTQs

* Provide our client with reports and do the proper Issue tracking and resolutio n. * Be the customer interface. * Do the day-to-day operations and support improvements on applications. * Day-to-day Application guidance. * Do internal Project Accounting to maximize the revenue and minimize the cost i mproving Gross Margin. * Provide Consulting Advisory to Oracle Systems. * Assist on Presales to Maintenance and Support and Oracle Developments * Do Pre-sales. * Assist on other Softtek Projects as Advisor. * Do CMM Implementation * Do Applications/Quality Assessments. Experience * Maintenance and Operations Support * CMM * Six-Sigma * Extensive Project Management * Customer Care Tools * Oracle, Access, VB, Java, C, C++ , Office, Oracle Applications 11.01, Or acle Forms 6.0, Oracle Reports 6.0 Company Softtek Integration Systems (USA) Location Schenectady, NY Position Business Analyst/ Project Leader Dates From 10/2001 to 1/2002 Client Top 5 Fortune Company Energy Business Accomplishments Responsible for the management of the Maintenance and Support team (six people, four in Monterrey Mexico and two on-site) for an application called Project Trac king System. This application gathers all Turbines and Generators cost and let t he user play around with project cost estimates to later push them to Oracle Pro ject Accounting 11.03. Experience * Oracle Project Accounting Tools Oracle Applications 11.01, Oracle Forms 6.0, Oracle Reports 6.0

Company Softtek Integration Systems (USA) Location Pittsfield, MA Position Business Analyst Dates From 7/2001 to 7/2001 Client Top 5 Fortune Company Plastics Business Accomplishments Responsible for creating a propose process to escalate Oracle iprocurement 11i i ssues/questions among all different levels of Help Desks, analyzing all the curr ent issues to identify gaps between the current and desire support process. The system being implemented is Oracle iprocurement 11i in five pilots around the wo rld two in USA, one in Europe, and two in Asia. Experience Basic Oracle iprocurement 11i Tools Basic Oracle iprocurement 11i Company Softtek Integration Systems (USA) Location Gaithersburg, MD Position System Architect Dates From 9/2000 to 7/2001

Client B2B Global Exchange Accomplishments Responsible for analysis and development of Data Cleansing & Matching process us ing Trillium 4.0. Oracle 8.i, Unix shells, PRO*C and Data Mapping. The informati on coming from twelve different systems all over the world is inserted into a CR M Datawarehouse database after being cleaned and matched against each other per country (US, UK, CA, Hong Kong, Brazil and Rest of the World). The processes are executed nightly in Batch mode. Lead the effort of one analyst/developer to acc omplish the goals. Other Activities such as Data Mining into the new CRM Database were also support ed using Personal Oracle 8.i and Access. Minor Trillium projects were also accom plished to help salesmen to consolidate customers and prospects. Experience CRM Tools Trillium, Oracle, PRO*C, Unix shells Company Softtek Integration Systems (USA) Location Pittsfield, MA Position Senior Consultant Dates From 11/1999 to 6/2000 Client op 5 Fortune Company Plastics Business Accomplishments Create a program to consolidate all missing costs to be updated in the DataWareh ouse. Before this process cycle time was around couple weeks per month to valida te, with the new program a couple of days was enough. Responsibilities * Tune up processes to transfer information between GEEMS, GL and one new middle account system, using PL/SQL. * Forms and Reports modifications using Oracle Forms 4.5, Oracle Report 3.0 PL/S QL. * Synchronization of the information in a Datawarehouse with the information com ing from the source systems, developing programs in PRO*C and PL/SQL to insert t he missing information and to analyze the root problems. Modification of some pr ocesses that were causing the root problems. Re-indexing of some Oracle tables t o speed up process. Experience Manufacturing Accounting Tools Oracle Forms 4.5, Oracle Report 3.0 PL/SQL Company Softtek Integration Systems (USA) Location Manhattan, NY Position Team Leader Dates From 7/1999 to 11/1999 Client Top 5 Consulting Companies Accomplishments * Functional and technical Analysis on Oracle Applications 10.7, to identify pos sible problems on custom developments for year 2000. Analysis applied to Account Payables (AP), Account Receivables (AR) and Work in Process (WIP) modules. Crea tion of Test Plans and Test Cases. * Lead the effort of ten people Nearshore in Mexico to accomplish the goals. * Analysis and Development of a Fixed Asset System in Access, the methodology ap plied to finish this system on time was prototyping. Experience Account Payables (AP), Account Receivables (AR) and Work in Process ( WIP) modules, Fixed Asset Tools Oracle Applications 10.7, Access 97

Company Softtek Integration Systems (USA) Location Greenville, SC Position Senior Software Engineer Dates From 2/1999 to 5/1999 Client Top 5 Fortune Company Energy Business Accomplishments Reprogramming business rules and processes of a Datawarehouse, using Access as t he front end and Sybase and Access as the Databases. Tools Access 97, Sybase. Company Softtek Integration Systems (USA) Location Wilmington, NC Position Senior Software Engineer Dates From 3/1998 to 2/1999 Client Top 5 Fortune Company Energy Business Accomplishments * Interfaces Development between Oracle Applications 10.0 (some manufacturing mo dules BOM, WIP and Inventory) and three legacy systems. The interfaces were deve loped using PL/SQL, triggers and store procedures in an Oracle 7.3 database. The modeling technique was Entity Relation. * Analysis and Development of one system to control of documents, this system is controlling up to thousands of written documents and its physical locations. T he system was developed using Oracle Forms 4.5, Oracle Reports 2.3, in an Oracle 7.3 database. The modeling technique was Entity Relation. * Provide advance Maintenance and Support as second level to some of the product ion systems, the first level was the engineer in charge of the system. Most of t he supported technology was Oracle 7.3, Oracle Forms 4.5, Oracle Reports 2.3, PL /SQL and PRO*C. Experience BOM Tools Oracle Applications 10.0, Oracle Forms 4.5, Oracle Reports 2.3

Companies IBM, Suburbia/Bancomer, Nacional Financiera, Citibank Mexico City and Mexican Secretary of Treasure, Arte y Tecnologia Avanzada (Own Company) and ACC OR. Location Mexico City Positions Various Positions ranging from Programmer, Software Engineer, Project Leader, Project Manager and Consultant, and Entrepreneur Dates From 10/1992 to 1/1998 Major Accomplishments * Trained on IBM Mainframe 9000 from operation systems (VM, MVS) to Database (DB 2) and programming languages (PLI) and JCL. Minor to medium support activities t o some operation systems. * Mainframe technical support for the day-to-day operations, and on the job trai ning for other Consultants on IBM Mainframe 9000, VM, MVS, COBOL and DB2-QMF. * Analysis, Design, Development and Maintenance of Credits systems at Nacional F inanciera, one of the government more important financial banks in Mexico. Techn ology involved Oracle CASE, Oracle 6.0, Oracle Forms 3.0 and PRO*C. * Do research and development of a program in Pro*C able to replace up to 3 Deve lopers reducing the cycle time on developing Pro*C reports from 3 weeks to a cou ple of hours. This research and development helped me to get my Master Degree. * Credit System Analysis and Development for CitiBank Mexico using Oracle Design er 2000 for the modeling and Developer 2000 for the Development. This system was going to handle clients where the minimum deposit was 100,000 USD. * Quality Assurance Engineer for SHCP (Mexican Secretary of Treasure) reporting

and modifying all types of errors on the systems. Technology involved was SQL Se rver 5.0 and Visual Basic 3.0 * Started-up a consulting company, ATA (Advance Art and Technology). Coordinated the effort of five consultants. Able to compete with Oracle and Softtek for a c ontract and were awarded the contract in ICA (Ingenieros Civiles Asociados). * Analysis of current Business processes and identification of Information gaps; Tree major systems were identified for improvement and development, Telemarketi ng-sales, Reimbursements and Customer Care. These systems were developed in a Cl ient/Server platform with Visual Basic 5.0 and SQL Server 6.0, as result we obta ined more control on the process and more accurate information. * Identified new opportunities to share information among the Business and devel oped the first intranet prototype using HTML and CGI. Customize and Install the Internet Information Server (IIS) granting access to users. Experience/Tools * Credit Systems, Quality Assurance. * Small Business Start-up o Creation of Business proposals. o Analysis on Technology tendencies. o New projects Sales and Marketing on Oracle Developments, Oracle Support and ne w technology usage such as Data Mining, Datawarehouse and CASE tools. * Reimbursements, Customer Care, Telemarketing. * Programming Analysis and Behavior on Reporting in PRO*C Tools * IBM Mainframe 9000, VM, MVS, COBOL and DB2-QMF, VM, MVS, COBOL and DB2-Q MF * Oracle CASE, Oracle 6.0, Oracle Forms 3.0 and PRO*C. * Oracle Developer 2000, Designer 2000, SQL Server 5.0 and Visual Basic 3.0 * Visual Basic 5.0 and SQL Server 6.0, HTML, CGI

EDUCATION NATIONAL POLYTECHNIC INSTITUTE (IPN) UPIICSA BS on Computing (Informatics) Mexico City 1988-1992

NATIONAL POLYTECHNIC INSTITUTE (IPN) Mexico City 1992-1997 Master Science on Computing Systems Graduated with thesis: "Automatic Report Generator in 'C' with SQL Embedded" * Research studies: * Datawarehouse systems * Data mining * Artificial Intelligence * CASE tools and software engineering tools PROFESSIONAL DEVELOPMENT Oracle Developer 2000, Forms & Reports, Softtek, Monterrey, 1999 Oracle Applications General Ledger, Ernst & Young, Monterrey, 1999 Oracle Applications Purchase to Payables, Ernst & Young, Monterrey, 1999 Oracle Applications Order to Cash, Ernst & Young, Monterrey, 1999 Software Engineering Techniques for Analysis, Softtek, Monterrey 1999 Project Management, Softtek Monterrey 1999 Project Management Institute PMI, (Self student and Member) March 2001- March 2002 Project Management Methodologies (dpmm, pmm) 2002 Green-Belt and Lean Six Sigma training 2006

LANGUAGES Spanish Native .