You are on page 1of 2

Lahonda Carter-Graves 101 Long Pine Road, South Mills, NC 27976 lcbffbfa@westpost.

net Tel: 252-771-2370 252-548-1980 (Cell) Profile: a A proven Manager with experience in both military and civilian medical care an d training. a Extensive Human resources and recruiting/credentialing knowledge and training experience. a Detail oriented team player able to work under pressure while exercising good judgment. a Master of tact when dealing with irate clients and conflict resolution.. a High level of proficiency working with Quickbooks, Microsoft Suite, Tangier an d Staffing Angels Scheduling, Internet, E-mail, Medic, Mysis, Xpert, E-medsys a nd CHCS. a Experienced as a Patient Liaison Representative assuring privacy, the highest level of care and medical compliance. a High level of competency in sales, customer service, medical terminology and p rocedures a Adept in the use of scheduling programs for physicians and ancillary staff.. Abilities: a Proficient in Human Resources, Recruiting, time recording and payroll administ ration and Third Party Billing. a Skilled in Accounts Receivables/Payable and generating reports for payroll. a Controlling a team; assigning them tasks, motivating them to achieve deadlines , training and performing staff evaluations. a Knowledge of HIPAA and Labor Laws as well as medical ethics and confidentialit y. a Professional and capable when dealing with vendors, labs, physicians, staff an d ancillary services. a Works well with a team and independently displaying entrepreneurial skills, cr eativity, and competitiveness. a Adept in marketing of business and coordination of sales and use of web servic es to promote services. a Schedule templates mastered for patients, staff and travel and temporary duty. a Experience with JACHO and Military requirements for medical services. Achievements: a Successfully recruited and retained over 65 medical ancillary staff for multimillion dollar contracts.. a Executed new software program to transition to electronic medical records. a Achieved patient growth and profitability by greater than 25% and expansion in to new location. a Developed new sales concept for new products and service to further increase p rofits. a Edited and re-worked interview process for Government employees. a Ensured adherence to Government contract and provided 100% staffing for facili ties. a Increased Patient load by 25% and formatted move to larger facility. a Devised new tracking program for maintaining up to date Pap and Mammograms to assure adherence to federal guidelines. a Credentialing specialist for staff and physicians and contract coordinator for civilian Dentist and Physicians.

a Updated and revised standards of care policies for three locations. a Good Conduct Awards, Navy Achievement Metals, Overseas Service Ribbon, Excepti onal Volunteer Award. Experience: a 2006-2010 ger a 2003-2006 a 2001-2003 a 2000-2001 a 1989-1999 Education: a Bachelor of Science in Business Administration Minor In Healthcare Administration Magna Cum Laude American Intercontinental University Hoffman Estates, ILL PhyAmerica Government Services, Inc Project Manager/Recruiter/Human Resource Mana Wellspring Family Medical Center Office Manager/HR director Hampton Roads Institute for Performance and Sports Medicine Office Manager South Norfolk Family Practice Office assistant U.S. Navy Hospital Corpsman

You might also like