JOHN R. C. HAUGHTON, CIPM 3410 NW 85th Way #304 Sunrise, Florida 33351 954.305.3647 jh17adb1e@westpost.

net DIRECTOR OF SALES/ BUSINESS DEVELOPMENT Growth Strategies / New Business Development Key Accounts / Client Relations / Recruiting Performance Management / Staff Development & Training / Contracts / Negotiations / CRM Applying expertise and proven training techniques, I turn average sales people into Presidents Club award winners, gaining market share and setting revenue and new business records. I build teams that identify and secure growth opportunities, developing and sustaining profitable, long-term client relationships. I have improved closing ratios, client service effectiveness and overall sales efficiency within industries ranging from government and education to financial services and insurance. I consistently identified new directions, designing customized training programs to enhance overall sales performance year over year. My strengths include: - Turning around underperforming sales and service organizations - Developing market initiatives to drive sales and increase market share - Building award-winning sales and customer service teams - Reviving dormant accounts and building solid client relationships - Ensuring organizational efficiency to support corporate vision and goals I earned an MBA in Management, BS in Social Science and a Graduate Diploma in Education from the University of the West Indies. I also earned a Graduate Diploma in Marketing from the Institute of Management and Production and Florida International University. I am a Certified International Project Manager, a Master Trainer for the Life Insurance Marketing & Research Association (LIMRA) and an active member of the ASTD. CAREER HISTORY Consultant / Owner, Peak Performance Consulting, 2005 to Present. Launched private consulting firm, providing sales training and strategy services to insurance, government and education clients in Jamaica, the Bahamas and US. Analyze client sales and support,

eliminating bottlenecks and increasing revenues. Design and lead LIMRA certified training. Senior Financial Analyst, ROI, 2010. Performed deep analysis of finances and day-to-day operations for businesses up to $3M in 18 state territory. Applied ROIs robust software tool to resolve complex client issues, selling ongoing consultation services based on the results. Project Manager, Support Program for Transforming Education & Training (SPTET), 2005 to 2009. Directed $24M budget and 50+ staff. Executed project, negotiation international contracts and hiring all staff. Designed communication strategy, implementing rigid schedule of tasks and monitoring of 10 project teams. Represented SPTET at conferences. Regional Manager / Training Consultant, British Fidelity Assurance (CLICO), 2003 to 2005. Turned around Bahamas operation, recruiting and developing 25 sales staff. Transformed customer service, increasing sales 152% in less than two years, surpassing corporate goals. Oversaw $15M budget, while leading staff to achieve Presidents Club recognition. VP - Financial Service / Sales, Family Guardian Insurance Co. Ltd., 2000 to 2003. Managed division, $35M budget and 40 employees. Recruited and trained all sales and support staff. Developed performance management system and niche marketing and training programs. Led division to achieve a profit for the first time in 11 years in less than 12 months. Earlier: VP Sales - Individual Life, First Life Insurance Company Ltd. Additional: I received Rotarian of the Year, am active within the local chamber, university alumni association, the American Society for Training and Development, American Academy of Project Management and the American Management Association.