Kelvin M. Murray 930 Cameron Village Dr.

Apt 103 Matthews, NC 28105 Phone: 704 621- 7261 Email: km1e2d80e@westpost.net Objective: Looking forward to utilizing my work experience and knowledge in a c hallenging role. Wells Fargo Home Mortgage- Loan Administration Manager II M arch 2011-present . Responsible for 40 FTE ( 3 managers and 36 team members) . Oversee three work functions within the Document Execution Department; Share P oint Uploads, Doc Prep, and Imaging/Shipping. . Each unit is responsible to the execution of documents such as Power of Attorn ey, Mailing/Ownerships, Non Military Affidavits, Deeds, etc... . Coach Management Team daily through daily work flow process to ensure the busi ness was in compliance of all procedures and regulations implemented by GCOR and the OCC. . Attended and at times conducted daily conference calls on new processes to be implemented in our work flow. Also updates business partners on any changes in work flow that my unit may experience. . Conduct one on ones with management team, two down with team members and provi de weekly reports to senior level management. . Reviewed team member`s productivity with management team to keep a pulse on th e business line. Also conducted MPP reviews. . Created and Managed the Escalations work flow process for the Default Docs Dep artment. This has enabled me to communicate with attorneys, title companies, an d investors. Wells Fargo Home Mortgage- Loan Administration Manager 1 vember 2007-March 2011 No

. Responsible for the daily to daily functions the ASC Collections Portfolio. M anaged 15- 20 FTE and Contract Employees. . Fast pace call center environment; meeting service level volume requirements. . Monitored inbound collections and loss mitigation call volume through Avaya. Also utilized Davox/Idial . . Reviewed staffing model with senior management to ensure the department was pr operly staffed. . Coaching and development through Verint call sessions. . Implemented the SWAT Team initiative with the MODSF Project. . Assisted in the PBX Testing and five digit conversion.

Wells Fargo Home Mortgage-Mortgage Loan Adjustor FHA/VA y 2004-November 2007

Januar

. Delegated and restructured financing for home loans in or nearing foreclosure through a Loss Prevention Program specializing in Short Sale. . Reviewed borrower`s financials, credit reports and individual hardships. . Negotiate contracts with Realtors and/or Attorneys to fair market value of the distressed home. . Ordered and analyzed titles and appraisals to ensure outstanding liens were sa tisfied and the fair market value of the home is accurate when reviewed with com parable listings. . Assisted Supervisor and Work Director in completing daily reports for Senior M anagement review.

Wells Fargo Home Mortgage-Borrower Counseling Department 001-January 2004

May 2

. Call Center environment. Counseled homeowners in handling their home loans wh ile in a delinquent status. . Qualified homeowners to participate in workout options such as short and long term repayment plans, modifications and partial claims agreements. Education: Johnson C. Smith University August 1997-May 2001 Charlotte, North Carolina Received Bachelor of Arts Degree in Political Science and Pre-Law as a minor Software: Microsoft Word/ Excel/Outlook, Vendorscape, Early Resolution, Share Point, e-Man ual, Verint, Etalk, Avaya, I Dial, Net Meeting.