Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001) Hewlett-Packard HP G7000 Notebook PC iTunes 10.2.2.

12 QuickTime 7.6.9 FairPlay 1.11.17 Apple Application Support 1.5.1 iPod Updater Library 10.0d2 CD Driver 2.2.0.1 CD Driver DLL 2.1.1.1 Apple Mobile Device 3.4.0.25 Apple Mobile Device Driver 1.55.0.0 Bonjour 2.0.5.0 (214.3) Gracenote SDK 1.8.2.457 Gracenote MusicID 1.8.2.89 Gracenote Submit 1.8.2.123 Gracenote DSP 1.8.2.34 iTunes Serial Number 002BB0A80BFE8FD0 Current user is not an administrator. The current local date and time is 2011-05-22 19:01:12. iTunes is not running in safe mode. WebKit-accelerated compositing is enabled. HDCP is not supported. Core Media is not supported. (16005) Video Display Information Intel Corporation, Mobile Intel(R) 965 Express Chipset Family Intel Corporation, Mobile Intel(R) 965 Express Chipset Family **** External Plug-ins Information **** No external plug-ins installed. Genius ID: 2dd30bf14d3dd39258814cf91287749c **** Network Connectivity Tests **** Network Adapter Information Adapter Name: {65A54F7B-D8BB-4276-9798-AD9B49E316EF} Description: Atheros AR5007 802.11b/g WiFi Adapter IP Address: 192.168.0.103 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.0.1 DHCP Enabled: Yes DHCP Server: 192.168.0.1 Lease Obtained: Sun May 22 11:29:55 2011 Lease Expires: DNS Servers: Mon May 23 11:29:55 2011 62.173.32.89 62.173.34.222

Adapter Name: {D04EF2EF-621F-4B98-BCEB-94FF1756BD47} Description: Realtek RTL8139/810x Family Fast Ethernet NIC IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: 192.168.2.1 DHCP Enabled: No DHCP Server: Lease Obtained: Thu Jan 01 01:00:00 1970

Lease Expires: DNS Servers:

Thu Jan 01 01:00:00 1970

Active Connection: LAN Connection Connected: Yes Online: Yes Using Modem: No Using LAN: Yes Using Proxy: No SSL 3.0 Support: Enabled TLS 1.0 Support: Enabled Firewall Information Windows Firewall is on. iTunes is NOT enabled in Windows Firewall. Connection attempt to Apple website was unsuccessful. The network connection timed out. Connection attempt to browsing iTunes Store was successful. Connection attempt to purchasing from iTunes Store was successful. Connection attempt to iPhone activation server was successful. Connection attempt to firmware update server was unsuccessful. The network connection timed out. Connection attempt to Gracenote server was successful. Last successful iTunes Store access was 2011-05-22 19:00:12. **** CD/DVD Drive Tests **** LowerFilters: PxHelp20 (2.0.0.0), UpperFilters: GEARAspiWDM (2.2.0.1), E: TSSTcorp CDDVDW TS-L632H, Rev HS02 Drive is empty.

**** Device Connectivity Tests **** iPodService 10.2.2.12 is currently running. iTunesHelper 10.2.2.12 is currently running. Apple Mobile Device service 3.3.0.0 is currently running. Universal Serial Bus Controllers: Intel(R) Intel(R) Intel(R) Intel(R) ICH8 ICH8 ICH8 ICH8 Family Family Family Family USB Universal Host Controller - 2830. Device is working properly. USB Universal Host Controller - 2831. Device is working properly. USB Universal Host Controller - 2832. Device is working properly. USB2 Enhanced Host Controller - 2836. Device is working properly.

No FireWire (IEEE 1394) Host Controller found. Most Recent Devices Not Currently Connected: iPhone 4 running firmware version 4.1 Serial Number: 880323MZA4S **** Device Sync Tests **** No iPod, iPhone or iPad found.