Andreen Galindo

4 Spruce Street, Lodi, CA (209)598-2050 andreengalindo@yahoo.co m

An Office Environ ment

Objectiv e

Seeking

Professi onal

Career

In

Education
Office Technologies Stockton, CA Sept 2010-Present Elite Academy Cosmetology Stockton, CA Feb 2004-Dec 2004 Bear Creek High School Stockton, CA 1996-2000 3.8 GPA

Skills
Handling Multiple Phone Lines Over 10 Years Of Consistent, Strong, Useful Customer Service Call Center Insurance Billing A/P A/R Internet Research Accurate, Sufficient, Detail Oriented Record Management/Filing Proof Reading And Editing Handle Confidential Documents And Information With Tact And Discretion Manage Calendars Microsoft Office 2007

Word, PowerPoint, Excel, Outlook, Mail MergeMicrosoft

Office 2007
Brochures Business Cards Business Formatted Letters Charts Calendar Email Flyers Invitations Invoices Labels Letter Heads Memos Presentation Templates Time Sheets Webpage

Qualities I Take Pride In

Confident, Processional, Knowledgeable, Self-Motivated, Dependable, Leader, Take Initiative, Creative, Confidential, Friendly, Consistent Positive Attitude, Detailed, Fast Learner, Easy GoingEtc

Employment History
Salvation Army Stockton, CA May 2010-Aug 2011 Office Assistant Record Management/Filing, Copied Documents, Created And Printed Labels, Assisted In Organizing Company Events, Efficient Data Entry, Assisted In Handling Incoming And Outgoing Mail, Created Flyers, And Provided Customer Service To Clients, Potential Clients, And Business, Over The Phone, Through Email, And/or In Person. Complete Appliance Service Lodi, CA May 2007-Feb 2010 Office/Sales Manager Handled All Incoming Phone Calls, Internet Research, Marketing, Network, Advertised, Scheduled

Andreen Galindo
4 Spruce Street, Lodi, CA (209)598-2050 andreengalindo@yahoo.co m
I Randomly Recorded The Associates Calls Each Month To Review And Go Over There Service To Assure That They Are Meeting The 100% Requirement As Needed. With Each Individual Associate I Explained Any Areas That Needed To Be Corrected And Why, I Suggested Alternative Options, And Also Compliment And Award For Doing A Great Job And Meeting The Requirements As Expected.Skill Check

Appointments For The Drop Off And Pick Up Services, Followed Up, Prioritized And Organized The Owners Calendar And To-Do-List, A/R, Created Flyers, Handled All The Sales Inside The Shop, Created Invoices And Teletech Stockton, CA March 2002-Feb 2006 BILLING ASSOCIATE/RESPONSE COACH

Receipts, And Filed.

Handled All Incoming Calls For Allstate Insurance Billing Call Center, Took Over The Phone Credit Card Or Check Payments, Assisted In Any Questions Regarding There Policy Or Payment Information, Documented All Necessary Information For Each Phone Call, Updated Any Information On The Client If Needed, Set Up Clients To Have Access To The Allstate Website, Set Up Any Policy Changes Or Info For The Agents To Process.

Stockton, CA Nov 2001-April 2002 MYSTERY CALLER I Called Different Companies, While Recording Each Call, Portraying To Be A Potential Client Interested In There Company To Assure That Each Call Was Handled To Each Companies Policy And Meeting The Requirements. After Each Call, I Made Any Necessary Note In The Computer System, Labeled Each Tape If A Call Was Processed, And Filed It To Be Reviewed.