MC LC Trang 1.Tm tt 2 2.

Ni dung tiu lun: 3 I/Nu vn 3 II/Phng php gii quyt vn 4 III/Kt qu gii quyt vn 5 IV/ xut 13 3.Kt lun 15 Tm tt: Thng hiu khng ch l du hiu nhn bit , phn bit sn phm ca doanh nghip ny vi doanh nghip khc, m n cn l ti sn rt c gi tr, l uy tn ca doanh nghip v th hin nim tin ca ngi tiu dng i vi sn phm ca doanh nghip. Trong xu hng quc t ho v ton cu ho i sng kinh t, vic cc doanh nghip Vit Nam phi xy dng cho mnh v hng ho ca mnh nhng thng hiu l iu ht sc cn thit. Xy dng thng hiu l mt qu trnh lu di v bn b, i hi phi c mt chin lc c th, hp l tu theo hon cnh v s sng to, s to bo ca tng doanh nghip.Mt thng hiu uy tn phi c nn mng vng chc t cht lng sn phm ca chnh mnh.V to dng mt cht lng sn phm theo ng tiu chun, c thi trng tiu dng tin cy vn ang l s c gng khng ngng ca mi doanh nghip. Xy dng v Qun tr cht lng sn phm khng phi l mt hot ng c th lm trong mt vi tun/ vi thng/ hay vi nm. Sn phm cng ging nh mt Con ngi; cn c s chm cht v t n lc vn ng khng ngng tn ti, pht trin v khng nh v tr trong cng ng. Lp k hoch ngay khi c th, khng cn ch i s thay i ca th trng bi mi thi gian tri qua l mi mt c hi b b l,khng bao gi c c hi th hai gy n tng u tin. V lm tt qu trnh ny, chng ti tm hiu v nghin cu kinh nghim lm cht lng mt doanh nghip c th , mt DN tng i ln v ni ting trn ton th gii l UNILEVER vi hy vng rng s thu c nhng bi hc b ch cho cc doanh nghip ti Vit Nam. Qa trnh nghin cu v tm hiu tt nhin cn mang nhiu tnh khch quan, cha c c s c st thc t doanh nghip do iu kin khng cho php, song chng ti mong rng kt qu tiu lun cng cho cc bn s hiu bit nht nh v kinh nghim lm cht lng ti UNILEVER. Chn thnh cm n.

I/Nu vn : 1.i tng nghin cu: qu trnh lm cht lng ca UNILEVER Gii thiu i nt v Unilever: Unilever l tp an sn xut hng tiu dng ang s hu nhng thng hiu ln nh Lipton, Hellmans, Ragu, Rama, Magnum, Bertolli, Knorr, BirdEyes, Slim-Fast, Dove, Pond, Signal, Close-up, Surf v Omo...vi hn 265 000 nhn vin lm vic

trong hn 500 cng ty ti 90 quc gia trn th gii cng mc li nhun hng nm trn ton cu vo khong 40 t euro. Ngnh sn xut thc phm ca Unilever ng th hai th gii ch sau Nestl. Slogan: feel good, look good and get more out of life -cm thy tt, trng thy tt v thu v cuc sng tt hn. 2.Mc ch: o Rt ra nhng bi hc kinh nghim v lm cht lng sn phm o a ra nhng xut trong xy dng h thng qun tr cht lng sn phm ti cc Doanh nghip hin nay Vit Nam. 3.Nhim v c th: o Tm cc thng tin v phng php, kt qu ca qu trnh lm cht lng ca Unilever . o Chn lc, phn tch thng tin,v so snh vi cch lm cht lng ti Vit Nam. o xut thc t trong tnh hnh kinh t th trng hin nay. II/Phng php gii quyt vn : 1.Ngun thng tin: -Trang web chnh ca Unilever: http://www.unilever.com - Mt s website khc : http://www.tin247.com http://www.saga.vn http://www.vietnammarcom.edu.vn http://www.topmba.vn Cc bi bo ng trn : Vit bo , Bo mi , Tin phong - Tham kho kin ca mt s ngi bit v qun tr cht lng , tng lm cht lng: +Thy Nguyn Vn Minh- ging vin mn Qun tr cht lng sn phm ca trng FTU. +Mt s cn b lm cht lng ti cng ty Viettel.. 2. X l thng tin: III/Kt qu gii quyt vn : Unilever l tp on ca Anh v H Lan chuyn sn xut cc mt hng tiu dng nh m phm, ho cht git ty, kem nh rng, du gi, thc phm Cng ty ny s hu nhiu cng ty con sn xut hng tiu dng, thc phm,sn phm git ty, m phm ca th gii.Unilever s dng khong 180000 nhn cng v c doanh s gn 40 t Euro hay hn 62 t Euro nm 2005. c mt ch ng nh hin nay,Unilever lun lun ly cht lng sn phm l hng u, p ng mi yu cu ca ngi tiu dng. Ngay t lc bt tay xy dng dy chuyn sn xut, cng ty tun th theo mt s quy chun h thng cht lng nh Cng c sn xut ton din (TPM), H thng thc hnh sn xut tt (GMP), ISO, OHSAS 18001 1. TPM Bo tr nng sut ton din a. Ni dung phng php Trong bi cnh hin nay, sn xut kinh doanh t lng x cho n ton cu ,t c s

dng nhiu nht l cnh tranh. Cnh tranh l thuc tnh ca kinh t th trng. Vn cnh tranh buc cng ty Unilever phi lm sao sn xut ra nhng sn phm c cht lng tt bng chi ph r nht vi thi gian giao hng sm nht. Bn cnh , theo quy nh ca lut php, h phi bo v sc kho cng nhn vin trong n v v mi trng cng ng bn ngoi nh my. TPM l mt h thng qun l hin i c p dng trn th gii trong lnh vc sn xut cng nghip c bit l sn xut theo dy chuyn nhm khai thc ti a cc ngun lc sn c ca doanh nghip: cng ngh, thit b, con ngi, th trng, thi c a doanh nghip ln mt bc pht trin mi mt cch ton din v bn vng. Bi v n c th gii quyt cc yu t quyt nh trong cnh tranh: nng sut (Productivity), cht lng (Quality), chi ph (Cost), giao hng (Delivety), tinh thn lm vic(Moral), an ton,sc kho v mi trng, n gip doanh nghip gii phng cc tr ngi trn con ng t n mc tiu kinh doanh. TPM l mt h thng qun tr doanh nghip nhm vo vic tng cng hiu nng qun l. N cn c m t nh l mt dng c vt nc cam bng tay, c th vt ra nhng git nc cam cui cng sau khi qu cam qua my vt cam t ng. Nguyn tc ca TPM l : Lin kt mi ngi v khai thc ti a tinh thn ng i gia cc b phn to thnh mt sc mnh tng hp. B phn ny h tr b phn kia v hot ng theo mt chin lc xuyn sut. Mi ngi va c ci nhn ton cc va quan tm n tng chi tit, tit kim tng giy pht trong sn xut, tng gram nguyn vt liu ri vi. Mc tiu ca TPM l: Khng c s c dng my, khng c ph phm, khng c hao ht, nng cao thc trch nhim v tinh thn doanh nghip. b. Hiu qu v ch li ca h thng TPM khi Unilever p dng vo h thng qun l: a. Tng nng sut b. Gim ph phm c. Gim hao ht v cht thi d. Gim chi ph sn xut v bo tr e. Gim lu kho f. Gim tai nn lao ng g. Tng li nhun h. Ci tin k nng v kin thc i. Ci thin mi trng lm vic j. Nng cao s t tin v nng lc k. Tng tnh sng to v tinh thn lm vic l. Tng kh nng cnh tranh Cc nh my ca Unilever tr thnh nhng nh my u tin ln lt c Vin Bo tr Nh my Nht Bn JLPM cp gii thng TPM Excellence award vo thng 12 nm 2003 v thng 11 nm 2004. 2. GMP (Good Manufacturing Practices) Thc hnh sn xut tt a. Ni dung: GMP l mt h thng m bo cht lng, v sinh an ton c p dng i vi cc c s sn xut, ch bin thc phm v dc phm. GMP a ra cc yu cu nhm kim sot tt c cc yu t nh hng ti qu trnh hnh thnh cht lng t khu: thit k, xy dng nh xng, bao gi, bo qun v ngi thc hin. b. Bin php p dng : Qui nh v nh xng v cc phng tin sn xut, ch bin: Dy nh xng, nh kho vt liu, kho thnh phm u tch ring - ng vi quy nh nh xng ho cht, bo m c an ton sn xut v sc kho ngi th. Nh xng sn xut c chng nng bng vt liu xp cch nhit vi h thng in chiu sng ph hp v qut thng gi cng nghip. Phng k thut sn xut khng ch c trang b cc

dng c th nghim chuyn dng m cn c cch nhit, cch m. Cn b, cng nhn k thut lm vic trong iu kin " tiu chun chu u" mi mc sc suy ngh v sng to. Qui nh v v sinh nh xng: lm sch thng xuyn, bo qun cht gy hi, kim sot vi sinh vt gy hi. Qui nh v kim sot qu trnh: kim sot v nguyn vt liu, hot ng sn xut kinh doanh. B phn Qun l Kho lun m bo nguyn vt liu cng nh bao b c bo qun trong iu kin ti u, khng b mt mt h hi, lun c cung cp cho sn xut y v kp thi, ng thi m bo cho h thng qun l lun c cp nht thng tin chnh xc, y . Yu cu v con ngi: iu kin v sc kho, ch v sinh, gio dc, o to. Ngoi ra ti Ngy hi ngh nghip do Unilever t chc hng nm, sinh vin c tip nhn nhng thng tin v tiu ch tuyn chn, cc vng thi v qu trnh o to, pht trin ca qun tr vin tp s ti Unilever; tham d hng nghip vi phng ban mnh quan tm nht, thng qua giao lu vi cn b ch cht Cng ty.Ch Nguyn Phng Loan - Ph ch tch ph trch nhn s Unilever Vit Nam - k vi phng vin TPO: Mi nm, chng trnh Qun tr vin tp s thu ht hng ngn sinh vin tham gia. Cc sinh vin ny c c hi pht huy ti a nng lc ca mnh trong mi trng lm vic quc t pht trin ngh nghip v ng gp cho cng ng Vit Nam. Nhiu sinh vin tng l qun tr vin tp s ang nm gi nhng v tr ch cht ca Cng ty. Hn na thnh vin Ban qun tr Cng ty hin nay l ngi Vit. Qui nh v kim sot, bo qun v phn phi sn phm theo mt trnh t nht nh. Chng ta c th d dng nhn thy mng li phn phi sn phm rng khp ca Unilever vi cc nhn hiu ni ting: Closeup, Comfor, Pond, Omo, Lfebouy, Lipton,Ps, Resona, Sunlight, Sunsilk t cc ca hng b cho n cc siu th ln vi nhng chin dch qung co v cng honh trng. 3. ISO 9001- 2000 begin_of_the_skype_highlighting 90012000 end_of_the_skype_highlighting: a.Ni dung: ISO 9001- 2000 begin_of_the_skype_highlighting 90012000 end_of_the_skype_highlighting l tiu chun quc t mi nht v h thng qun l cht lng c T chc Tiu chn ha Quc t ISO ban hnh vo thng 12/2000 sau khi sa i cc tiu chn phin bn 1994. ISO 9001- 2000 begin_of_the_skype_highlighting 90012000 end_of_the_skype_highlighting l phng php lm vic khoa hc, c coi nh l mt quy trnh cng ngh qun l mi, gip cc t chc ch ng, sng to, t hiu qu cao trong hot ng ca mnh. b. Hiu qu: Cc quy trnh x l cht lng c tiu chun ho theo hng khoa hc, hp l v ng lut. Nng cao hiu lc v hiu qu ca cng c qun l v cung cp dch v thng xuyn theo yu cu ca tiu chun, t cht lng sn phm c nng cao. Ni kt h thng qun l cht lng vo cc qu trnh. o lng, nh gi c h thng, qu trnh , cht lng sn phm v s hi lng ca khch hng theo cc chun mc hay mc tiu cht lng c th. Khuyn khch cng chc, vin chc ch ng hng n vic nng cao cht lng sn phm.. 4. ISO 14001 a)Ni dung: ISO 14001 l tiu chun c cng nhn quc t dnh cho H thng Qun l Mi trng (EMS). N cung cp cc hng dn cch thc hin qun l hiu qu hn nhng kha cnh v mi trng trong cc hat ng, sn phm v dch v ca

Cng ty, xem xt n vic bo v mi trng, ngn nga nhim v nhng nhu cu kinh t x hi. b)Li ch Chng minh cam kt ca Unilever i vi mi trng v s pht trin bn vng s tc ng tch cc n thnh cng ca cng ty v em li cc li ch sau: ci thin hnh nh ca cng ty cng nh cc mi quan h i vi khch hng, chnh quyn v cng ng a phng. vic s dng tt hn ngun nc v nng lng, la chn k cng ngun nguyn liu v ti ch cht thi c kim sat gup tit kim chi ph v tng sc cnh tranh. gim bt gnh nng ti chnh nh vo chin lc qan l phn ng kp thi nh l hnh ng khc phc, lai tr vic np tin pht cho nhng vi phm .php lut. bo m ph hp nhng quy nh v mi trng v gam thiu nguy c v cc khan pht v kin tng. ci thin cht lng mi trng lm vic, tinh thn ca ngi lao ng v s gn b vi ga tr ca cng ty. m ra nhng c hi kinh doanh khi th trng ang coi trng nhng quy trnh sn xut sch. nhng khch hng c nhn thc i vi mi trng s a thch kinh doanh vi nhng doanh nghip c th chng minh cam kt bo v mi trng. c. Cc bin php Unilever s dng: Ngy nay cng vic kinh doanh hin i i hi khng ch em li li nhun cao, chi ph thp m cn i hi v o c kinh doanh v nhng cam kt ca doanh nghip vi mi trng sng v cng ng x hi. Thc hin mt cch nghim tc theo tn ch y, Unilever- tp on a quc gia ton cu ginh c s tn nhim v lng tin ca khch hng cng nh cc i tc nh nhng tiu chun t c v mi trng ca mnh. ISO 14001 m cng ty s dng khng ch th hin trch nhim x hi ca cng ty m cn chng minh chin lc u t v iu hnh theo cch bn vng mi trng. Bn cnh vic ng dng cng ngh tin tin nhm gim nhim kh thi, ting n, Unilever Vit Nam u t hn 6 t ng xy dng trm x l nc thi t tiu chun loi B. Vi cng sut x thi 300m3/ngy m, C.ty c coi l c lng x nc thi vo loi tng i nhiu. Tuy nhin, nh xy dng h thng x l nc thi hin i, C.ty loi b c nguy c nhim mi trng. Nc thi sn xut c x l bng cc phng php ct mch, keo t, lng ng tch ha cht. Nc thi t sn xut c dn theo ng ng n h gom nc thi vo b iu ha, sau i vo bn tch du (du thi) ri n cc cng on x l ha cht v cui cng tr thnh bn kh. Bn tch ra c th dng trng cy xanh. Tng t, nc thi sinh hot cng c x l qua nhng cng on sau: T h thu gom qua b iu ha, qua phn ng sinh hc loi b nhng cht c hi c kh nng nh hng n mi trng, trc khi cho thot ra theo cng thot nc ca khu cng nghip. Quy trnh v thit k x l nc thi ny c xy dng t theo chun mi trng Singapo. Chnh cng trnh ny thuyt phc c Ban t chc trao Gii thng ph dnh cho Unilever Vit Nam c cng ngh x l cht thi tin tin. Trong tng lai C.ty s tip tc c nhng nghin cu, ci tin phng thc sn xut mi hng ti gim thiu nhim mi trng. ng thi vi cc hot ng tuyn truyn nhm nng cao thc bo v mi trng hn t ban lnh o v ton th cng nhn vin. Lm tt mc tiu ny ca C.ty lin doanh Unilever VN chnh l bo v cuc sng ca tng nhn vin v ca c cng ng. 5. OHSAS 18001

a.Ni dung: Chng nhn OHSAS 18001,th hin s cam kt ca t chc trong vic cung cp mt mi trng lm vic an tan v bo v nhn vin ca h. N nhm vo vic gim thiu v ngn nga tai nn v thit hi v con ngi, thit b, thi gian do tai nn cng nh thit hi cho mi trng,nhm vo cch mt cng ty kim sat, v am hiu tt c nhng ri ro c lin quan xut pht t nhng hat ng thng thng v tnh hung bt thng. N tp trung vo vic qun l An tan & Sc khe Ngh nghip v ci thin khng ngng m cng ty trin khai nhm cung cp cho cc bn c quyn li lin i s m bo ph hp vi An tan & Sc khe Ngh nghip c cng b. b. Li ch : Vic chng t cam kt ca Unilever v vn An ton & Sc khe Ngh nghip s tc ng tch cc n thnh cng ca cng ty v mang li nhng li ch sau: nng cao thc an tan , gia tng vic kim sat cc mi nguy v gim ri ro, bng cch thit lp nhng mc tiu, mc ch v phn cng trch nhim r rang trong t chc. nng cao hiu qu hat ng v do gim tai nn v thit hi thi gian sn xut. bo m ph hp vi nhng yu cu php l v an tan v sc khe gim thiu c gnh nng ti chnh nh vo chin lc qan l ng ph nh l dn b thi gian sn xut hao ht, t chc dn dp hoc chi tr cho nhng khang tin pht do vi phm php lut. ci thin an tan / cht lng ni lm vic, nng cao tinh thn v s gn b vi gi tr cng ty ca nhn vin gim chi ph ng bo him nng cao hnh nh cng ty c. Cc bin php Unilever s dng; Khng dng li nhng cam kt v hnh ng v mt mi trng xanh, Unilever cn to dng mt Doanh nghip xanh. c th ho mc tiu ny, quy chun OHSAS 18001 c ng dng. y l nhng tiu chun cam kt v iu kin lm vic v cc ch u i i vi cng nhn vin trong v ngoi sn xut. Quan tm n tng nhn vin ca mnh cng chnh l chin lc bin mi c nhn tr thnh mt thc th gn kt vi Cty, thc v vai tr ca mnh c nng cao cng ng ngha vi c hi thnh cng ca Unilever cng c nng cao. Phng chm "Mt gia nh Unilever Vit Nam" c xy dng, tt c cng nhn v ngi nh ca cng nhn u cng mt gia nh. Cng nhn trong C.ty u c cha bnh min ph v khm bnh nh k hng nm. C.ty t chc nhng ngy m ca ngi thn, gia nh c dp n tham quan dy chuyn sn xut ca C.ty, ni lm vic ca cng nhn. Cc cuc lin hoan hoc nhng chuyn tham quan c C.ty t chc u n. V y chnh l ng lc mi cng nhn vin phi thy c trch nhim hn vi C.ty. Trn thc t, C.ty nhp v dy chuyn sn xut ng b, t ng ha cao t cc nc Anh, Thy in, c, Thy S... p ng c cc quy chun trn ca quc t vi nhiu iu khon, yu cu kht khe. Mi trng lao ng cng c C.ty c bit quan tm. C.ty s dng cc bin php cch m, cch ly, to khng gian cy xanh, hn ch nhim ting n nh hng n cng nhn ch mc 83dB. Cng nhn ng my dy chuyn u phi mc trang b bo h chuyn dng c nhp v hn ch ti a cc tai nn lao ng cng nh nhim lm nh hng n sc khe. Php lut cng c nhng quy nh cht ch hn hng ti An tan & Sc khe Ngh nghip . Mt cam kt r rng v thi tch cc v vn an tan v sc khe ngh nghip t Unilever s khng nh th ng lu di v pht trin bn vng ca tp

on a quc gia ny. Thnh tch t Gii c bit "Doanh nghip xanh" ca C.ty lin doanh UNilever VN - xy dng h thng x l nc thi hin i, t tiu chun mi trng cho php. - thc hin cc bin php x l kh thi, ting n t tiu chun mi trng cho php. - C k kt vi n v chc nng thu gom cht thi rn sinh hot, cng nghip, nguy hi. - S TN-MT cp giy chng nhn mi trng. - nh k hng nm thc hin gim st cht lng mi trng. - C giy chng nhn ISO 9001:2000; ISO 14001:1996; OHSAS 18001; GMP 2001 (theo Bo Si Gn Gii phng v UBND TP. H Ch Minh ) BI HC KINH NGHIM 1.Th nht: i mi khng ngng, khng ngi sng to. V d nh cch unilever thay i hnh nh ca DOVE, p dng mt Nguyn l mi v ci pm rng quan nim v v p ca nhng ngi ph n vi mi vc dng v mu da khc nhau trong khi cc thong hiu m phm khc ch ly hnh nh nhng ph n p, vt sang trng, tinh khi qung b. Bng cch chn mt bc tip cn thit thc, Dove t khc bit ho mnh so vi cc i th khc, v nh v mnh nh mt thng hiu tht s thu hiu v bit cch chm sc ph n. 2.Th hai: ch kinh doanh nhng g bn thc s hiu v n, trnh m m qu nhiu lnh vc .v d nh ln tht bi ca Unilever trong n ng lnh cui 2006. 3.Th ba: m rng mng li phn phi sn phm, pht trin th trng c sc tng trng cao. 4.Th t: thu ht nhn vin gii, ch trng vn ho doanh nghip to mi trng lm vic tt ,nhn vin c hng cc ch i ng nh bo him x hi, khm sc kho nh k, hu tr, cng on.y l nn tng lm cht lng. 5.Th nm:la chn phng php ph hp v thch hp nht vi doanh nghip bt u qun tr bng lp k hoch,tp trung nghin cu v khng ngng kim sot. IV/ xut: Sau khi nghin cu v phn tch qu trnh lm cht lng ca Unilever, chng ti s a ra mt s phng php c th gi cho qu trnh lm cht lng ti mt s doanh nghip ti Vit Nam: QUY M C IM XUT 1.Doanh nghip nh t vn v kinh nghim, th trng mc tiu hp, sn phm cha c ch ng trn th trng -Nn ch trng ci thin sn xut, sng to.. -Ly kin t mi thnh vin trong DN xy dng cht lng -Hc hi cc DN khc, c st thc t 2.Doanh nghip va sn phm t s khc bit, nhiu i th cnh tranh -i mi sn phm ( bao b, cch phn phi, dch v i km..) -nn s dng phng php Q-base

3.Doanh nghip ln vn ln, th trng rng, sn phm tng i c ch ng trn th trng -ch trng qun tr nhn s, qun tr theo kt qu song vn nn quan tm ti qu trnh bng cch kim tra theo xc sut. -c bit ch trng n vn mi trng v an ton lao ng Nhn chung, cc DN ti Vit Nam phn ln l cc DN tr, vn khng ln, t kinh nghim v hu ht cha c mt h thng lm cht lng chuyn nghip,ch quan tm n kt qu m cha tht s ch trng n qu trnh. Do , mc d nhiu doanh nghip c sn phm tt, c cu cng ty n m li nhun vn khng cao, cht lng sn phm vn cha c nhiu ngi tin cy. lm tt qu trnh lm cht lng, iu thit yu l: Phi c mt h thng qun tr cht lng bao gm : i ng nhn vin chuyn mn v h thng ti liu cht lng- h thng ny s gip DN nh hng v kim sot cht lng.Thng cc doanh ngip trong nc hay b qua h thng ny v ngh n tha v rc ri.H lun ngh ch cn lm tt quy trnh sn xut, marketing l m bo s thu c doanh thu ln, li nhun cao. Song, iu l hon ton sai lm.Nu thiu i h thng ny hot ng doanh nhip s thiu s ng nht, chi ph ln.. v hot ng khng th t hiu qu cao. Lun ly khch hng lm trung tm, cht lng sn phm DN to ra c tt hay khng s c th hin r nht phn ng khch hng. Ch trng n mi trng v hin nay c rt nhiu DN lm nhim mi trng do qu trnh sn xut khng m bo, thiu sj kim sot cht lng. M cc kho o to ngn hn cho nhn vin mi, khuyn khch nhn vin hc hi .Lun quan tm n i sng cng nhn vin to mi trng lm vic tt. Kt lun Qa trnh qun tr cht lng l mt qu trnh lu di, i hi nhiu n lc v sng to.N khng phi l mt cng vic c th lm trng 1 ngy, 1 thng, cng khng phi l cng vic ca mt ngi, 1 phng ban m l s kt hp ca mi khu trng sn xut, kinh doanh. Ngy nay, vi s pht trin nhanh chng ca khoa hc cng ngh v ton cu ha. Vic to ra s khc bit v sn phm l khng d dng cht no. Do tn ti v pht trin trn th trng y cm by th cc doanh nghip phi m bo cht lng tt c cc lnh vc. Cht lng trong cng vic, cht lng trong dch v, cht lng thng tin, cht lng ca qu trnh, cht lng ca cc b phn, cht lng con ngi, k c cng nhn, k s, gim c v nhn vin iu hnh, cht lng ca cng ty, cht lng ca cc mc tiu. Hy la chn con ng ng v ph hp to ra mt cht lng tuyt ho!!!