JOSEPH J. FRIEND (626) 502-8753 teknikal.guru@gmail.com 8753 Hovey St.

Rosemead, CA 91770

Objective To obtain a responsible position within an IT division to showcase and develop my technical skills. Employment History Teknikal Gurus Inc. S. California (LA & VC) Independent Consultant 10/2004 to 11/2007 & 04/2008 to 11/2008 & to Present Provide technical support and customer service as a freelancer both in person and on the phone for PCs and Apple computers. Mostly contacted clients off of craigslist ads. Robert Half International City of Industry, California Desktop Support Specialist 11/2008 to 4/2009 Worked at Community Development Commission as a Helpdesk Operator. Worked with Track It 8.5 to create work orders. Create Reports using Crystal Reports. Assisted Desktop Support with numerous users to meet there demands. I am first point of contact with all faculty employees at CDC. Make It Work. . Santa Barbara, California Neighborhood Technical Consultant 11/2007 to 04/2008 Make It Work provided all the tools I needed to succeed in the field. They provided a Mini Cooper, laptop, external Hard Drive with software that helped clean up computers. On a day to day basis, I traveled all throughout Ventura County to delight customers in their technology needs. Repairing slow computers, networking wired and wireless products, transferring data to new computers, cleaning and protecting them from viruses, selling products, and selling contracts. Oxnard College IT and Ventura County Career Center Oxnard, California PC Technician/Career Specialist 08/2006 to 09/2007 Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems. I also work in the Career Resource Center and provide clients with help finding work and creating resumes. Ladamex.LLC. Guadalajara & Cozumel, Mexico Technical Support/Distributor 7/2003 to 9/2004 Managed a calling center in Cozumel. Helped tourists Use Voice Over Internet Protocol equipment to call various countries. We distributed and troubleshoot our VOIP phones throughout Mexico. Pasadena City College, Art Division Pasadena, California Technical Support 07/2001 to 12/2002 Worked with various state-of-the-art animation programs. Installed software and hardware on PCs and MAC computers. Work closely with students and teachers to determine their individual needs and expectations. Technical Summary Software Installation and Upgrades Build and Upgrade PCs Configure Network Printers OS-MS Windows 9x to Vista Installations Work with TCP/IP Networks and Routers Software Summary Microsoft Windows 2000, XP & Vista Symantec Software (Internet Security, AntiVirus, and Anti-Spyware) Microsoft Office Suite 2007 (Word, Excel, PowerPoint, etc.) Adobe Products (Flash, Photoshop) Education Oxnard College 08/2006 to 12/2007 CCNA, Cisco Wireless, CompTIA Courses Oxnard, California

Pasadena City College 01/2000 to 06/2002 GPA: 3.69

Pasadena, California