Professional Documents
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MEANING OF QUALITY
Quality is a customers determination, not the manufacturers determination. Quality is viewed as continuous improvement in in performance to satisfy the customers needs and expectations. Definition of quality is Quality is a predictable degree of uniformity and dependability at low cost and suited to market by W Edwards Deming. Quality can also be defined as continually meeting agreed customer needs or fitness for purpose.
TQM
TQM is known by several names such as Total Quality Improvement TQI or Total Quality Control TQC or as Total Quality or Strategic Quality Management SQM. All these mean the same thus TQM means continuous improvement in all parts of an organisation with a view to satisfy customer needs. CII Defines TQM as Meeting the requirements of the internal and external customers consistently by continuous improvement in the quality of work of all employees.
TQM Contd.
TQM consists of three processes Quality Process- It is for understanding who the customer is what are his/her needs and taking steps to completely satisfy the needs of the customer. Management Process for continuous improvement- This refers to managing continuous improvement and does not address any specific organisation.
TQM Contd.
The management process addresses continuous improvement to keep pace with the changing requirements, competitive environment and technological advances. People ProcessIt is initiating and maintaining the TQM it is carried out through involvement of all employees on the basis of three values namely intellectual honesty, self control and respect for others. Now we can define TQM as an intensive, long term effort to transform all parts of the organisation in order to produce the best product and service possible to meet customer needs.
DIFFERENCES CONTD
ISO9000 TQM
Not integrated with corporate Integral to company Strategy strategy Technical systems and procedures Philosophy, Focussed concepts, tools, focussed
No focus on continuous continuous improvement Improvement is main aim Quality department is responsible Everyone is responsible For quality for quality Can be departmentally focussed Organisation-wide focus ISO9000 are technical and physical TQM is a philosophy where Systems and standards approach is behavioural and human.
ISO
As International Organization for Standardization would have different abbreviations in different languages its founders decided to give it a short all purpose name. So ISO was chosen derived from Greek work ISOS meaning equal. Since then whatever the country, whatever the language the short form of the organizations name always is ISO
What Standards do
They make the development, manufacturing and supply of products and services more efficient, safer and cleaner. Facilitate trade between countries and make it fairer. Provide governments with a technical base for health, safety and environmental legislation. Share technological advances and good management practises. Disseminate innovation. Safeguard consumers and users in general of products and services Make life simpler by providing solutions to common problems.
ISOs ORIGIN
In 1946 delegates from 25 countries met in London and decided to create a new international organization of which the object would be to facilitate the international coordination and unification of industrial standards. The new organization ISO officially began operations on 23 february 1947 in Geneva Switzerland.